Spotify Web Player Shows a Blank White Screen on All Browsers

[ClearerPhilosophy]

Plan: Free

Country: US

Device: Laptop

Operating System: Windows 11

My Question or Issue

Any Spotify website I try to go to will not load. It only shows a blank white screen. I can’t even get to the login page. This is the same for Chrome, Firefox, and Edge. I have restarted the computer, cleared cache for Spotify, and tried opening in incognito windows. I even uninstalled my VPN fully just to make sure it wasn’t accidentally interfering (though it was already switched off). Other websites load, so I know the wi-fi is working. What could cause this? Thank you. 

[Joan]

Hi there @ClearerPhilosophy,

Thanks for reaching out. 

Could you please test the following:

• Is this only on that laptop or on all devices?
• When did this start happening?
• Does this happen across other networks? If you haven't tested this, please do so. You can make a hotspot from your phone if necessary.
• VPNs do often interfere with Spotify's functionality, so good call to disable it. If you have any sort of other proxy server in place, disable that if possible too. Check your antivirus and firewall settings too to make sure none of those are blocking Spotify's access.

With this information, we’d be happy to investigate.

Keep us posted.