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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 136996 Views
  • 0 replies
  • 25 likes
  • Mac
    Windows
  • 136996 Views
  • 0 replies
  • 25 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53225 Views
  • 0 replies
  • 33 likes
  • Windows
  • 53225 Views
  • 0 replies
  • 33 likes

Superuser Contribution Can't manually play a song that comes from Enhance

PlanPremiumDevicePCOperating SystemWindows 10 My Question or IssueWhen you enhance a playlist on desktop Spotify adds similar songs as expected.However, if you want to click play on one of those songs that came from enhance, it just says something li...

  • Visitor
  • Plan Premium Device PC Operating System Windows 10   My Question or Issue When you enhance a playlist on desktop Spotify adds similar songs as expected. However, if you want to click pl...
  • Eni
  • Moderator
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist link copy paste problem

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can't seem to copy and paste the correct link to my playlist on my desktop. The link all tu...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can't...
  • Lyubka
  • Moderator
  • 174 Views
  • 7 replies
  • 0 likes
  • 174 Views
  • 7 replies
  • 0 likes

Superuser Contribution disabling keyboard shortcuts?

PlanPremiumCountryusDevicepcOperating Systemwindows 10 My Question or Issueeverytime i hit control or shift, it skips the song im currently on to shuffle the playlist. is there a way to disable the keyboard shortvuts on desktop

  • Casual Listener
  •   Plan Premium Country us Device pc Operating System windows 10   My Question or Issue everytime i hit control or shift, it skips the song im currently on to shuffle the playlist...
  • Mykyta_Siryk
  • Visitor
  • 1827 Views
  • 5 replies
  • 5 likes
  • bug
    Desktop
    keybinds
    shortcuts
  • 1827 Views
  • 5 replies
  • 5 likes

Superuser Contribution How to reach support when community can't help (app bug) and you don't have a social media account?

Dear Spotify.I am a paid subscriber and encounter what looks like a bug with the window application, where I can't play anything (the play button on search results, library, or suggestions is inactive). Only the web browser works. I rebooted many tim...

  • Newbie
  • Dear Spotify. I am a paid subscriber and encounter what looks like a bug with the window application, where I can't play anything (the play button on search results, library, or suggestions is inact...
  • Dian
  • Moderator
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lyrics not automatically scrolling when title is floating (too long to fit without scrolling)

PlanPremiumCountryPolandOperating SystemWindows 11My Question or IssueWhen song title is too long and is floating on the left from progress bar, lyrics page is not automatically scrolling when song is playing

  • Casual Listener
  • Plan Premium Country Poland Operating System Windows 11 My Question or Issue When song title is too long and is floating on the left from progress bar, lyrics page is not automatically scrolli...
  • Joan
  • Moderator
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify playing every other song on playlist

PlanPremiumCountryUKDeviceLaptopOperating SystemW10Spotify version 1.1.2.285.ga97985efMy Question or IssueAs explained in the title, every other song in a playlist is playing. Eg. I start a playlist and it plays the first song fine then jumps to the ...

  • Casual Listener
  • Plan Premium Country UK Device Laptop Operating System W10 Spotify version 1.1.2.285.ga97985ef My Question or Issue As explained in the title, every other song in a playlist is playing...
  • ActiveUsingUser
  • Visitor
  • 1910 Views
  • 7 replies
  • 1 likes
  • 1910 Views
  • 7 replies
  • 1 likes

Superuser Contribution Change Local Files' Metadata Without Greying Out?

I have hundreds of old local files in my Liked Songs, and with a lot of them I didn't set up the metadata properly, so they don't have artist names, albums, album art, etc. However, in the past, when I've tried to modify these, it greys out the song ...

  • Casual Listener
  • I have hundreds of old local files in my Liked Songs, and with a lot of them I didn't set up the metadata properly, so they don't have artist names, albums, album art, etc. However, in the past, when...
  • Joan
  • Moderator
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Superuser Contribution why in settings it only shows language?

when I click the settings tab it only shows the settings search bar and language, I tried to search for what I needed and nothing is coming up. I've restated Spotify, and checked the website and nothing helped.

  • Visitor
  • when I click the settings tab it only shows the settings search bar and language, I tried to search for what I needed and nothing is coming up. I've restated Spotify, and checked the website and noth...
  • Yordan
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution why wont spotify play specific podcast episode

Spotify will not play a specific podcast episode. When I press the play icon, nothing happens. Here are the steps I have taken:1. Wiped Cache clean and did a fresh reinstall (3 times). Logged out and logged in with new password.2. Tried 3 platforms. ...

  • Casual Listener
  • Spotify will not play a specific podcast episode. When I press the play icon, nothing happens. Here are the steps I have taken: 1. Wiped Cache clean and did a fresh reinstall (3 times). Logged out...
  • Vasil
  • Moderator
  • 93 Views
  • 2 replies
  • 0 likes
  • 93 Views
  • 2 replies
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Superuser Contribution When i try to buy the 3 months free premium it says invalid address

i typoe in all right info and it does not go through casue it says invalid adress i can show proof if needed to show its relly my account and my card

  • Visitor
  • i typoe in all right info and it does not go through casue it says invalid adress i can show proof if needed to show its relly my account and my card
  • Alex
  • Moderator
  • 60 Views
  • 1 replies
  • 0 likes
  • 60 Views
  • 1 replies
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Superuser Contribution virus setup

downloaded the spotify installation on windows and checked it for viruses and found a trojan there

  • Casual Listener
  • downloaded the spotify installation on windows and checked it for viruses and found a trojan there
  • Lyubka
  • Moderator
  • 93 Views
  • 2 replies
  • 0 likes
  • 93 Views
  • 2 replies
  • 0 likes

[Desktop] Songs not playing

PlanPremiumCountry CanadaDevicePCOperating SystemWindows 10 My Question or IssueI've been having ongoing issues with my account. In the web broswer version of Spotify, music will not play at all on any pc.And in the app version, a large number of son...

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  • Newbie
  • Plan Premium Country  Canada Device PC Operating System Windows 10   My Question or Issue I've been having ongoing issues with my account. In the web broswer version of Spotify, m...
  • erwinwolf80
  • Newbie
  • 276 Views
  • 1 replies
  • 1 likes
  • 276 Views
  • 1 replies
  • 1 likes

Superuser Contribution error Auth:2.

All of a sudden Im getting a auth:2 error. I was authed before. Does anyone know how to fix this???

  • Visitor
  • All of a sudden Im getting a auth:2 error. I was authed before. Does anyone know how to fix this???
  • AlejaR
  • Moderator
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution Desktop app

PlanFreeCountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueMy Spotify will not keep the playlist queue, after I close it. This has only started happening after the latest update. I don't know if its just me, but a I asked my friend...

  • Newbie
  •   Plan Free Country USA Device Desktop Operating System Windows 10   My Question or Issue My Spotify will not keep the playlist queue, after I close it. This has only started hap...
  • AlejaR
  • Moderator
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot select multiple songs from the search results

If I click any song from the results list, it will take me directly to the album in question. I cannot select multiple songs from the search results any longer. However, I don't want to do that. Instead, I want to copy all the results to a playlist. ...

Spotify issue #4(2).png 70d21aea-9da9-436f-a76f-542d8d8e2d20.png
  • Music Fan
  • If I click any song from the results list, it will take me directly to the album in question. I cannot select multiple songs from the search results any longer.   However, I don't want to...
  • Panteroide
  • Music Fan
  • 239 Views
  • 7 replies
  • 1 likes
  • 239 Views
  • 7 replies
  • 1 likes

Solved!!Superuser Contribution rolling stones not playing

hi, i haven't posted here before so i hope i'm not asking this in the wrong place, but for some reason nothing by the rolling stones seems to be playing for me. it just says "this track is not available" for all of them. i live in new york, in the un...

  • Casual Listener
  • hi, i haven't posted here before so i hope i'm not asking this in the wrong place, but for some reason nothing by the rolling stones seems to be playing for me. it just says "this track is not availa...
  • Alex
  • Moderator
  • 1006 Views
  • 9 replies
  • 0 likes
  • Windows
  • 1006 Views
  • 9 replies
  • 0 likes

Superuser Contribution Podcasts Not Playing

PlanPremiumCountryUSADeviceWeb Player (Chrome, Windows 7) My Question or IssuePodcasts aren't playing on the web player. I click the play button and nothing happens. I have tried several of my podcasts and none of them are working. Music and Music pl...

  • Casual Listener
  • Plan Premium Country USA Device Web Player (Chrome, Windows 7)   My Question or Issue Podcasts aren't playing on the web player. I click the play button and nothing happens. I have tried...
  • stellabrickroad
  • Newbie
  • 1936 Views
  • 15 replies
  • 5 likes
  • Podcast Issues
    Web player issue
  • 1936 Views
  • 15 replies
  • 5 likes

Superuser Contribution Search UI broke?

Whenever i used the search function in the past, the layout when looking at albums or playlists was more similar to my library or my home, with a grid like layout with several results per row. See the image attached with the search for "darktide" (pr...

  • Newbie
  • Whenever i used the search function in the past, the layout when looking at albums or playlists was more similar to my library or my home, with a grid like layout with several results per row. See th...
  • Pokaho
  • Casual Listener
  • 303 Views
  • 10 replies
  • 3 likes
  • Desktop
    Windows
  • 303 Views
  • 10 replies
  • 3 likes