Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • LukaMatsunoki
  • Visitor
  • 43812 Views
  • 76 replies
  • 26 likes
  • 43812 Views
  • 76 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 71232 Views
  • 268 replies
  • 21 likes
  • 71232 Views
  • 268 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5012 Views
  • 1 replies
  • 6 likes
  • 5012 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145032 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145032 Views
  • 0 replies
  • 26 likes

White Noise on Surface Pro 7 Windows 10 using Spotify desktop app

PlanFamilyCountryUSA Device(Surface Pro 7)Operating System(Windows 10.) I'm a satisfied Spotify customer just migrated from a MacBookPro to Surface Pro 7. My only major bug is with Spotify desktop App. Almost every time I use it then after a period o...

  • Visitor
  • Plan Family Country USA   Device (Surface Pro 7) Operating System (Windows 10.)   I'm a satisfied Spotify customer just migrated from a MacBookPro to Surface Pro 7. My only major ...
  • ForceRunner
  • Regular
  • 646 Views
  • 2 replies
  • 0 likes
  • 646 Views
  • 2 replies
  • 0 likes

Superuser Contribution searching a song in a playlist, then clear the search view should be at place of song if playing

In long playlist you sometimes want to see or know the songs that come before or after a song you searched.And having to scroll down is very inconveniet.It would feel natural and intuitive to just be at the position of the song in the list when playi...

  • Visitor
  • In long playlist you sometimes want to see or know the songs that come before or after a song you searched. And having to scroll down is very inconveniet. It would feel natural and intuitive to jus...
  • Yordan
  • Moderator
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution Long map title hinders the "+" desktop

EDIT: If you press arrow you see the whole title and it works!EDIT, AGAIN: If title is extremely long this doesn't work what's mentioned above.As title says if the map title is too long you can't press "+" to create new map or playlist within itJakob

  • Newbie
  • EDIT: If you press arrow you see the whole title and it works! EDIT, AGAIN: If title is extremely long this doesn't work what's mentioned above. As title says if the map title is too long you can...
  • Yordan
  • Moderator
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Superuser Contribution quand je me connecte a un appareil sous windows,le temps écoulé du titre en cour de lecture reste a

PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Ivelina
  • Moderator
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify not using correct audio output from the start

PlanPremiumCountryPolandDevicePC + S.M.S.L DL200 DAC via USB (but with the same exact problem via coax connection)Operating SystemWindows 11 My Question or IssueI'm having troubles with Spotify app output device after every launch. My default device ...

  • Casual Listener
  • Plan Premium Country Poland Device PC + S.M.S.L DL200 DAC via USB (but with the same exact problem via coax connection) Operating System Windows 11   My Question or Issue I'm having tr...
  • SamuraiKal
  • Casual Listener
  • 816 Views
  • 5 replies
  • 0 likes
  • 816 Views
  • 5 replies
  • 0 likes

When using smart shuffle, the "+" button to add to playlist doesn't work.

PlanPremiumCountryUSADevicePCOperating SystemWindows 11 My Question or IssueThe "+" button does not work to add a song to a playlist during smart shuffle.

  • Casual Listener
  •   Plan Premium Country USA Device PC Operating System Windows 11   My Question or Issue The "+" button does not work to add a song to a playlist during smart shuffle.
  • MateusM
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Superuser Contribution Desktop app not being detected by Discord or Last.fm

PlanFreeCountryUSADeviceHP LaptopOperating SystemWindows 11My Question or IssueYesterday, I noticed that when using the Spotify desktop app, it wasn't displaying on my Discord profile nor were the songs I was playing showing up on my Last.fm profile....

  • Casual Listener
  •   Plan Free Country USA Device HP Laptop Operating System Windows 11 My Question or Issue Yesterday, I noticed that when using the Spotify desktop app, it wasn't displaying on my Disco...
  • sksksksk2
  • Casual Listener
  • 3172 Views
  • 16 replies
  • 3 likes
  • 3172 Views
  • 16 replies
  • 3 likes

Superuser Contribution Can't select contents

PlanPremiumCountryJapanDeviceFujitsu LifebookOperating SystemWindows 11 My Question or IssueI use Spotify with Microsoft Edge. When I view an artist from the search screen and mouse over it, the area is covered with black and cannot be selected. The ...

  • Newbie
  • Plan Premium Country Japan Device Fujitsu Lifebook Operating System Windows 11   My Question or Issue I use Spotify with Microsoft Edge. When I view an artist from the search screen an...
  • Novy
  • Moderator
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shortcuts for DELETE, COPY and PASTE don't work

Hi, Since my update earlier today, the shortcuts CTRL + X, CTRL + C, CTRL + V don't work anymore in the desktop app. Please fix this ASAP, I use those shortcuts constantly. Thanks Also, when you right-click an album title in a playlist, the context m...

  • Roadie
  • Hi,   Since my update earlier today, the shortcuts CTRL + X, CTRL + C, CTRL + V don't work anymore in the desktop app. Please fix this ASAP, I use those shortcuts constantly.   Thanks ...
  • Puglifiled
  • Roadie
  • 6102 Views
  • 97 replies
  • 67 likes
  • 6102 Views
  • 97 replies
  • 67 likes

Shuffled folder resets after restarting application

PlanPremiumCountrySlovakiaDeviceLenovo Legion S7Operating SystemWindows 10 My Question or IssueWhen I shuffle a folder on my computer and restart the application while playing the resulting shuffled playlist, the playlist resets to the first song tha...

  • Regular
  • Plan Premium Country Slovakia Device Lenovo Legion S7 Operating System Windows 10   My Question or Issue When I shuffle a folder on my computer and restart the application while playin...
  • artakha
  • Regular
  • 327 Views
  • 6 replies
  • 0 likes
  • 327 Views
  • 6 replies
  • 0 likes

Superuser Contribution Erro reprodução de conteúdo protegido não está ativa

PlanPremiumCountryBrazilDeviceOpera browserOperating SystemWindows 10 My Question or IssueQuando eu tento dar um play no navegador (qualquer um deles, já testes Chrome e Edge) aparece a mensagem - reprodução de conteúdo protegido não está ativa. Tent...

  • Visitor
  •   Plan Premium Country Brazil Device Opera browser Operating System Windows 10   My Question or Issue Quando eu tento dar um play no navegador (qualquer um deles, já testes Chrom...
  • Elena
  • Moderator
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fully Disable Announcements

Premium | Windows 10 and Fresh install of Windows 10 | 1.1.26.501.gbe11e53bI keep getting announcements & new releases popping up in the Spotify client once a day when I first start it. I have the option switched off in preferences. I don't want to s...

  • Music Fan
  • Premium | Windows 10 and Fresh install of Windows 10 | 1.1.26.501.gbe11e53b I keep getting announcements & new releases popping up in the Spotify client once a day when I first start it. I hav...
  • Henk561g
  • Newbie
  • 1292 Views
  • 7 replies
  • 2 likes
  • 1292 Views
  • 7 replies
  • 2 likes

local files on desktop not dispalying properly despite everything is correct in my spotify library

Plan (spotify free desktop)Country (canada) Device(desktop)Operating System(windows 10) My Question or Issue ( local files when playing through discord doesnt show up or display correctly. this has been is happenening since may. ive done everything t...

  • Casual Listener
  • Plan (spotify free desktop) Country (canada)   Device (desktop) Operating System (windows 10)   My Question or Issue ( local files when playing through discord doesnt show up or dis...
  • duckdodgers
  • Casual Listener
  • 177 Views
  • 2 replies
  • 0 likes
  • 177 Views
  • 2 replies
  • 0 likes

How to stop a jam? I mistakenly clicked Start a Jam. The music stopped.

I lost my whole queue and Recently Played lists. I can't get anything else to work or find a way to end the Jam. I've logged out and back in. I have Premium Duo.

  • Visitor
  • I lost my whole queue and Recently Played lists. I can't get anything else to work or find a way to end the Jam. I've logged out and back in. I have Premium Duo.
  • MateusM
  • Spotify Star
  • 420 Views
  • 1 replies
  • 0 likes
  • 420 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music stopping

I have uninstalled & re-installed Spotify (as suggested) I have set streaming quality to Low - as suggested . My music is stopping literally every 5 to 10 seconds, so why am I paying for Premium?

  • Casual Listener
  • I have uninstalled & re-installed Spotify (as suggested) I have set streaming quality to Low - as suggested . My music is stopping literally every 5 to 10 seconds, so why am I paying for Premium?
  • Joan
  • Moderator
  • 215 Views
  • 4 replies
  • 0 likes
  • 215 Views
  • 4 replies
  • 0 likes

Superuser Contribution Музыка сама переключается, и когда останавливается играет до 10 секунд

Музыка сама переключается, и когда останавливается играет до 10 секунд и останавливается и не играет больше

  • Visitor
  • Музыка сама переключается, и когда останавливается играет до 10 секунд и останавливается и не играет больше
  • Maria
  • Moderator
  • 3397 Views
  • 9 replies
  • 0 likes
  • 3397 Views
  • 9 replies
  • 0 likes

Solved!! Lost all followers on playlists

I just started getting a few followers on one playlist in particular and suddenly saw they've all gone. I'm checked if this was just a problem with that particular laptop but I checked my desktop PC and it also says they've all gone. Is there an easy...

  • Regular
  • I just started getting a few followers on one playlist in particular and suddenly saw they've all gone. I'm checked if this was just a problem with that particular laptop but I checked my desktop PC ...
  • Bleachy
  • Newbie
  • 5942 Views
  • 10 replies
  • 0 likes
  • Windows
  • 5942 Views
  • 10 replies
  • 0 likes

Superuser Contribution couldn't load lyrics for this song in my pc,but not in my phone

couldn't load lyrics for this song , for all songs like this it is written when I press the button to see the lyrics

  • Visitor
  • couldn't load lyrics for this song , for all songs like this it is written when I press the button to see the lyrics
  • MateusM
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

These are the wrong lyrics for the song Argent by Noir Silence

I was listening to that song and when I go to the lyrics, they are completely wrong.It shows English lyrics instead of French lyrics. https://open.spotify.com/track/5njCO5nkWhTGwgbAzM7cFj?si=198746558fcd4bb0They could have changed the lyrics to this:...

EthanChai1_2-1719345894782.png EthanChai1_3-1719346074996.png
  • Roadie
  • I was listening to that song and when I go to the lyrics, they are completely wrong. It shows English lyrics instead of French lyrics.  https://open.spotify.com/track/5njCO5nkWhTGwgbAzM7cFj?si...
  • MateusM
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes