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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 137217 Views
  • 0 replies
  • 25 likes
  • Mac
    Windows
  • 137217 Views
  • 0 replies
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53484 Views
  • 0 replies
  • 33 likes
  • Windows
  • 53484 Views
  • 0 replies
  • 33 likes

Google Cast Speakers Missing in Desktop App's Device List

DeviceDesktop PCOperating SystemWindows 11My Question or IssueIn the "connect to a device" list, the (android) mobile app will show a google home speaker group along with the individual speakers it comprises. (So that you can play on e.g., either "Be...

  • Newbie
  • Device Desktop PC Operating System Windows 11 My Question or Issue In the "connect to a device" list, the (android) mobile app will show a google home speaker group along with the individual spe...
  • 88 Views
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  • 0 likes
  • Desktop
    desktop app
    device list
    devices list
    devices missing
    google cast
    Google Home
    group
    Groups
    missing
    Nest
    not showing
    select another device
    Speaker group
    speaker groups
  • 88 Views
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Superuser Contribution Can't search for local songs and they are no longer integrated in the interface

My Question or IssueSearch no longer finds local songs and local songs aren't integrated so don't show up under artist or anything. Previously if Spotify had song but it wasn't available in your region due to licencing reasons it would be greyed out,...

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  • Music Fan
  • My Question or Issue Search no longer finds local songs and local songs aren't integrated so don't show up under artist or anything.   Previously if Spotify had song but it wasn't available i...
  • unparagoned
  • Music Fan
  • 79 Views
  • 2 replies
  • 0 likes
  • 79 Views
  • 2 replies
  • 0 likes

Solved!! GET request to sp://core-profile/v1/profiles failed with status code 500

PlanPremiumCountryCanadaDevicePCOperating SystemWindows 10.0.19045 Build 19045 My Question or IssueThe Spotify desktop application has not loaded for me today saying "Something went wrong" and "Try reloading the page". I tried logging out of all my a...

  • Casual Listener
  • Plan Premium Country Canada Device PC Operating System Windows 10.0.19045 Build 19045   My Question or Issue The Spotify desktop application has not loaded for me today saying "Somethi...
  • dsherret
  • Casual Listener
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Superuser Contribution English version of a song plays instead of Russian version

PlanFreeCountryEnglandDeviceallOperating Systemall My Question or IssueI have been listening to a song called Fukurou (Russian ver.) however, it plays the English version instead. It plays the Russian lyrics. The English version has no issues. After ...

  • Casual Listener
  • Plan Free Country England Device all Operating System all   My Question or Issue I have been listening to a song called Fukurou (Russian ver.) however, it plays the English version ins...
  • Harkened_Tongues
  • Casual Listener
  • 165 Views
  • 4 replies
  • 0 likes
  • 165 Views
  • 4 replies
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Superuser Contribution Spotify keeps connecting to other devices

PlanPremium Family CountryUnited StatesDeviceexperienced on IOS and Windows.Operating SystemIOS 1.10-∞ and windows everything. My Question or IssueWhen I try to play songs on one of my devices while another device connected to my wifi is playing, it ...

  • Visitor
  • Plan Premium Family  Country United States Device experienced on IOS and Windows. Operating System IOS 1.10-∞ and windows everything.   My Question or Issue When I try to play son...
  • MihailY
  • Moderator
  • 3901 Views
  • 7 replies
  • 0 likes
  • 3901 Views
  • 7 replies
  • 0 likes

Superuser Contribution Right Side Audio 'Louder'

PlanPremiumCountryUSDevicePC/HyperX Cloud Revolver S/ASUS Xonar DSXOperating SystemWindows 10 My Question or IssueCurrently I'm experiencing a strange audio balancing issue that I can't find the answer to elsewhere. What's currently happening is when...

  • Newbie
  • Plan Premium Country US Device PC/HyperX Cloud Revolver S/ASUS Xonar DSX Operating System Windows 10   My Question or Issue Currently I'm experiencing a strange audio balancing issue t...
  • Dian
  • Moderator
  • 1470 Views
  • 4 replies
  • 2 likes
  • 1470 Views
  • 4 replies
  • 2 likes

Spotify for Windows stops updating to API after some time

PlanPremiumCountryUnited StatesDeviceWindows PCOperating SystemWindows 11 & 10 My Question or IssueI have tested this on 3 different Windows PC on my account as well as a completely different house, PC, network, and account.Upon starting Spotify for ...

  • Regular
  • Plan Premium Country United States Device Windows PC Operating System Windows 11 & 10   My Question or Issue I have tested this on 3 different Windows PC on my account as well as a...
  • 74 Views
  • 0 replies
  • 0 likes
  • 74 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify only plays my liked songs, nothing else

I'm on windows desktop.This issues has been going on for a few hours now and i can't seem to fix it. Whenever i try to play a song that isnt between my liked songs, it just won't play. The bar where it shows play button and stuff just gets grayed out...

  • Casual Listener
  • I'm on windows desktop. This issues has been going on for a few hours now and i can't seem to fix it. Whenever i try to play a song that isnt between my liked songs, it just won't play. The bar wher...
  • Voicemail
  • Regular
  • 834 Views
  • 22 replies
  • 2 likes
  • 834 Views
  • 22 replies
  • 2 likes

Superuser Contribution Your Library does not work on Desktop or Web Application - Windows 10

Whenever I click on Your Library in the Spotify Desktop app on Windows 10 I get a screen that says: "Something went wrong", "Try reloading the page". There is a "RELOAD PAGE" button underneath. When I click it the whole app refreshes and I get redire...

  • Regular
  • Whenever I click on Your Library in the Spotify Desktop app on Windows 10 I get a screen that says: "Something went wrong", "Try reloading the page". There is a "RELOAD PAGE" button underneath. When ...
  • MihailY
  • Moderator
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Superuser Contribution When scrolling down the discography of an artist the scroll down resets

Let's say I'm in 2016, in the discography, and I click on a song from that year, I go back and the scroll down resets and goes to the top, to 2022

  • Newbie
  • Let's say I'm in 2016, in the discography, and I click on a song from that year, I go back and the scroll down resets and goes to the top, to 2022
  • MihailY
  • Moderator
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Browse] adelanto música y se cambia de lista

Tengo Spotify premium y cada vez que trato de adelantar mi música se cambia a otra lista me pasa en el teléfono y pc, espero puedan arreglar ese fallo

  • Visitor
  • Tengo Spotify premium y cada vez que trato de adelantar mi música se cambia a otra lista me pasa en el teléfono y pc, espero puedan arreglar ese fallo 
  • pepe123
  • Visitor
  • 144 Views
  • 2 replies
  • 0 likes
  • Browse
    Desktop
  • 144 Views
  • 2 replies
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Superuser Contribution error instalacion

Una vez desistalada y borrado los archivos he recibo el mismo error a la ahora de installar.no se pudo iniciar sesion error codigo17

  • Casual Listener
  • Una vez desistalada y borrado los archivos he recibo el mismo error a la ahora de installar. no se pudo iniciar sesion error codigo17
  • OscarDC
  • Moderator
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
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Superuser Contribution Spotify Crashing when I try to search anything

PlanPremiumCountry DeviceDesktopOperating SystemWindows 10 My Question or Issue Since yesterday, if I try to use the search bar, Spotify will instantly crash, I already tried to delete and install it again at least 3 times and the problem still persi...

  • Casual Listener
  • Plan Premium Country   Device Desktop Operating System Windows 10   My Question or Issue   Since yesterday, if I try to use the search bar, Spotify will instantly crash, I a...
  • Eni
  • Moderator
  • 2120 Views
  • 9 replies
  • 4 likes
  • 2120 Views
  • 9 replies
  • 4 likes

Superuser Contribution [Windows App] Can't play any song - buttons are greyed out

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI'm unable to play any song in the Spotify Windows app. Clicking the play button doesn't do anything. Bottom section appears greyed out. This is persistent for all songs acro...

  • Visitor
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue I'm unable to play any song in the Spotify Windows app. Clicking the play button doesn't do anythi...
  • Yordan
  • Moderator
  • 2717 Views
  • 4 replies
  • 0 likes
  • 2717 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't remove songs from daily mix playlists

For some reason, users are unable to remove songs from daily mixes, or from playlists created from them. As far as I can tell this is by design, and not a bug. I'm honestly not sure what the thought process was here - if the point of a daily mix is t...

  • Newbie
  • For some reason, users are unable to remove songs from daily mixes, or from playlists created from them. As far as I can tell this is by design, and not a bug. I'm honestly not sure what the thought ...
  • songsonrepeat
  • Newbie
  • 9786 Views
  • 28 replies
  • 51 likes
  • 9786 Views
  • 28 replies
  • 51 likes

Superuser Contribution Album Cover Art super blurry/low quality

This has been an issue for a while and it seems many others are having the same issue, yet it isn't being fixed. This happens when you large out the album cover on Spotify Windows. This happens with *every* album art, not just some. Internet connecti...

  • Casual Listener
  • This has been an issue for a while and it seems many others are having the same issue, yet it isn't being fixed. This happens when you large out the album cover on Spotify Windows. This happens with ...
  • mikeyziegler
  • Newbie
  • 1842 Views
  • 3 replies
  • 7 likes
  • 1842 Views
  • 3 replies
  • 7 likes

Superuser Contribution [Desktop] Music won't play, button greyed out.

PlanPremiumCountryUnited KingdomDeviceHP Envy x360Operating SystemWindows 11 App version: 1.1.94.870.gf994cb0b My Question or IssuePlay button is greyed out. Still allows me to play some playlist and podcasts (streamed and definitely not downloaded) ...

  • Casual Listener
  •   Plan Premium Country United Kingdom Device HP Envy x360 Operating System Windows 11   App version: 1.1.94.870.gf994cb0b   My Question or Issue Play button is greyed out....
  • Poroyalty
  • Casual Listener
  • 484 Views
  • 10 replies
  • 0 likes
  • 484 Views
  • 10 replies
  • 0 likes

Superuser Contribution Playlist order of songs changes when app launches after reboot

PlanPremiumCountryUSADeviceSamsung Galaxy S20+ Android 12Operating SystemDesktop Windows 11 My Question or IssueOn desktop app in windows 11 Right now, I have it set to play all the songs in alphabetcal order by song title. When I reboot/boot up the ...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S20+ Android 12 Operating System Desktop Windows 11   My Question or Issue On desktop app in windows 11 Right now, I have it set to play ...
  • Vasil
  • Moderator
  • 166 Views
  • 5 replies
  • 0 likes
  • 166 Views
  • 5 replies
  • 0 likes

Solved!! Spotify Desktop won't play songs that aren't on my playlists

PlanPremiumCountry USADeviceLenovo Y700 LaptopOperating SystemWin 10 My Question or Issue Spotify refuses to play anything that isn't on my playlists. The problem is always occuring on songs that aren't part of my playlists or current radios, and the...

  • Casual Listener
  • Plan Premium Country  USA Device Lenovo Y700 Laptop Operating System Win 10  My Question or Issue   Spotify refuses to play anything that isn't on my playlists. The problem i...
  • 666satan666
  • Visitor
  • 3395 Views
  • 7 replies
  • 2 likes
  • 3395 Views
  • 7 replies
  • 2 likes

Superuser Contribution Spotify playlist stops playing after you continue listening to it

Premium / NetherlandsDesktop / Huawei phoneWindows 11, Android 12 Everytime I now want to continue listening to a playlist I listed to a couple hours back, he will finish the current song and then the playlist stops. The only thing I can do then is r...

  • Casual Listener
  • Premium / Netherlands Desktop / Huawei phone Windows 11, Android 12   Everytime I now want to continue listening to a playlist I listed to a couple hours back, he will finish the current son...
  • Mugundank
  • Casual Listener
  • 379 Views
  • 9 replies
  • 8 likes
  • 379 Views
  • 9 replies
  • 8 likes