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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 137064 Views
  • 0 replies
  • 25 likes
  • Mac
    Windows
  • 137064 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53285 Views
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  • 33 likes
  • Windows
  • 53285 Views
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  • 33 likes

Superuser Contribution [Windows App] Can't play any song - buttons are greyed out

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI'm unable to play any song in the Spotify Windows app. Clicking the play button doesn't do anything. Bottom section appears greyed out. This is persistent for all songs acro...

  • Visitor
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue I'm unable to play any song in the Spotify Windows app. Clicking the play button doesn't do anythi...
  • Yordan
  • Moderator
  • 2704 Views
  • 4 replies
  • 0 likes
  • 2704 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't remove songs from daily mix playlists

For some reason, users are unable to remove songs from daily mixes, or from playlists created from them. As far as I can tell this is by design, and not a bug. I'm honestly not sure what the thought process was here - if the point of a daily mix is t...

  • Newbie
  • For some reason, users are unable to remove songs from daily mixes, or from playlists created from them. As far as I can tell this is by design, and not a bug. I'm honestly not sure what the thought ...
  • songsonrepeat
  • Newbie
  • 9732 Views
  • 28 replies
  • 51 likes
  • 9732 Views
  • 28 replies
  • 51 likes

Superuser Contribution Album Cover Art super blurry/low quality

This has been an issue for a while and it seems many others are having the same issue, yet it isn't being fixed. This happens when you large out the album cover on Spotify Windows. This happens with *every* album art, not just some. Internet connecti...

  • Casual Listener
  • This has been an issue for a while and it seems many others are having the same issue, yet it isn't being fixed. This happens when you large out the album cover on Spotify Windows. This happens with ...
  • mikeyziegler
  • Newbie
  • 1834 Views
  • 3 replies
  • 7 likes
  • 1834 Views
  • 3 replies
  • 7 likes

Superuser Contribution [Desktop] Music won't play, button greyed out.

PlanPremiumCountryUnited KingdomDeviceHP Envy x360Operating SystemWindows 11 App version: 1.1.94.870.gf994cb0b My Question or IssuePlay button is greyed out. Still allows me to play some playlist and podcasts (streamed and definitely not downloaded) ...

  • Casual Listener
  •   Plan Premium Country United Kingdom Device HP Envy x360 Operating System Windows 11   App version: 1.1.94.870.gf994cb0b   My Question or Issue Play button is greyed out....
  • Poroyalty
  • Casual Listener
  • 466 Views
  • 10 replies
  • 0 likes
  • 466 Views
  • 10 replies
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Superuser Contribution Playlist order of songs changes when app launches after reboot

PlanPremiumCountryUSADeviceSamsung Galaxy S20+ Android 12Operating SystemDesktop Windows 11 My Question or IssueOn desktop app in windows 11 Right now, I have it set to play all the songs in alphabetcal order by song title. When I reboot/boot up the ...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S20+ Android 12 Operating System Desktop Windows 11   My Question or Issue On desktop app in windows 11 Right now, I have it set to play ...
  • Vasil
  • Moderator
  • 165 Views
  • 5 replies
  • 0 likes
  • 165 Views
  • 5 replies
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Solved!! Spotify Desktop won't play songs that aren't on my playlists

PlanPremiumCountry USADeviceLenovo Y700 LaptopOperating SystemWin 10 My Question or Issue Spotify refuses to play anything that isn't on my playlists. The problem is always occuring on songs that aren't part of my playlists or current radios, and the...

  • Casual Listener
  • Plan Premium Country  USA Device Lenovo Y700 Laptop Operating System Win 10  My Question or Issue   Spotify refuses to play anything that isn't on my playlists. The problem i...
  • 666satan666
  • Visitor
  • 3373 Views
  • 7 replies
  • 2 likes
  • 3373 Views
  • 7 replies
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Superuser Contribution Spotify playlist stops playing after you continue listening to it

Premium / NetherlandsDesktop / Huawei phoneWindows 11, Android 12 Everytime I now want to continue listening to a playlist I listed to a couple hours back, he will finish the current song and then the playlist stops. The only thing I can do then is r...

  • Casual Listener
  • Premium / Netherlands Desktop / Huawei phone Windows 11, Android 12   Everytime I now want to continue listening to a playlist I listed to a couple hours back, he will finish the current son...
  • Mugundank
  • Casual Listener
  • 370 Views
  • 9 replies
  • 8 likes
  • 370 Views
  • 9 replies
  • 8 likes

Superuser Contribution How do I prevent system idling when playing music.

The Advanced Settings under my Power Options for Multimedia Settings is already set to "Prevent idling to sleep" [when sharing media], but the system doesn't seem to recognize that the music is actually playing. Is there a setting in Spotify that I'v...

  • Newbie
  • The Advanced Settings under my Power Options for Multimedia Settings is already set to "Prevent idling to sleep" [when sharing media], but the system doesn't seem to recognize that the music is actua...
  • MihailY
  • Moderator
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
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Superuser Contribution Audio quality keeps changing mid-song despite settings

PlanPremiumCountryTaiwanDeviceLenovo ThinkpadOperating SystemWindows 10My Question or IssueI recently bought proper headphones (Audio Technica M40x) and noticed how Spotify audio quality changes within the same song; it usually starts off crisp but t...

  • Casual Listener
  • Plan Premium Country Taiwan Device Lenovo Thinkpad Operating System Windows 10 My Question or Issue I recently bought proper headphones (Audio Technica M40x) and noticed how Spotify audio qu...
  • Vasil
  • Moderator
  • 111 Views
  • 3 replies
  • 0 likes
  • 111 Views
  • 3 replies
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Superuser Contribution Issue - Spotify webplayer pausing songs constantly

I use spotify web player on chrome and it is continuously pausing my songs. This has become very irritating. I already tried clearing cache from my browser but the issue persists. Please help. I have a free plan and use an acer laptop.

  • Regular
  • I use spotify web player on chrome and it is continuously pausing my songs. This has become very irritating. I already tried clearing cache from my browser but the issue persists. Please help. &nbsp...
  • Eni
  • Moderator
  • 206 Views
  • 5 replies
  • 0 likes
  • 206 Views
  • 5 replies
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Superuser Contribution How can I retrieve deleted file from laptop?

I accidentally deleted my important files and I would like to get it back. What to do? Anybody can help? Any suggestion?

  • Casual Listener
  • I accidentally deleted my important files and I would like to get it back. What to do? Anybody can help? Any suggestion?
  • Vasil
  • Moderator
  • 78 Views
  • 1 replies
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  • 78 Views
  • 1 replies
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Solved!!Superuser Contribution Play/Pause and Stop buttons (media keys) not working.

My play/pause and stop media buttons are not working in Spotify.Spotify for Windows, 1.2.0.1165.gabf054abWindows 11 Home, Version 22H2, Experience pack 1000.22636.1000.0My other media keys work with Spotify. All my media keys work with other apps. Th...

  • Casual Listener
  • My play/pause and stop media buttons are not working in Spotify. Spotify for Windows, 1.2.0.1165.gabf054ab Windows 11 Home, Version 22H2, Experience pack 1000.22636.1000.0 My other media keys ...
  • Alex
  • Moderator
  • 249 Views
  • 3 replies
  • 0 likes
  • 249 Views
  • 3 replies
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Solved!!Superuser Contribution Spotify crashes when I try to play a song that it couldn't load

I'm using Spotify desktop on Windows 10. This mostly happens when I try to listen to a new song or listen to something that I haven't listened to for a while, so I suspect that if the song isn't already in the cache memory Spotify tries to load it bu...

  • Regular
  • I'm using Spotify desktop on Windows 10. This mostly happens when I try to listen to a new song or listen to something that I haven't listened to for a while, so I suspect that if the song isn't alre...
  • Pantso
  • Newbie
  • 5175 Views
  • 3 replies
  • 0 likes
  • 5175 Views
  • 3 replies
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Superuser Contribution error 17

when i try install in my pc, this show me a erro say error 17.I try this any time, after unistall and say me in spanish no se pude iniciar spotify codigo de error 17please if you have solution send me this emailmy email account is this acount is type...

  • Casual Listener
  • when i try install in my pc, this show me a erro say error 17. I try this any time, after unistall and say me in spanish no se pude iniciar spotify codigo de error 17 please if you have solution se...
  • AlejaR
  • Moderator
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Superuser Contribution App issue Windows 10 - plays on PC even after connecting to Chromecast

Hi all, This problem only started in the last few weeks. Running the Spotify app on Windows 10 if I cast to the Chromecast, the Chromecast makes the connect sound but Spotify just keeps playing on the PC. The app used to **bleep** me to tears by not ...

  • Casual Listener
  • Hi all,   This problem only started in the last few weeks. Running the Spotify app on Windows 10 if I cast to the Chromecast, the Chromecast makes the connect sound but Spotify just keeps play...
  • OscarDC
  • Moderator
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Superuser Contribution Home Page stuck

PlanPremiumCountryCroatiaDeviceWindows 10 PC, Samsung Galaxy 21+ (Android)Operating SystemAndroid 11, Windows 10 My Question or IssueGood Afternoon section of Home Page on my profile does not update. This is the same on PC and mobile phone (see scree...

  • Regular
  • Plan Premium Country Croatia Device Windows 10 PC, Samsung Galaxy 21+ (Android) Operating System Android 11, Windows 10   My Question or Issue Good Afternoon section of Home Page ...
  • truleu
  • Newbie
  • 454 Views
  • 6 replies
  • 0 likes
  • 454 Views
  • 6 replies
  • 0 likes

Superuser Contribution This web page and app suck!

Spotify says my email is registered but I do not get any notifications and cannot reset my password!!!! The systems never sends me a password reset and I cannot get in. I wanted to buy the family package but after 2 days at this, I am looking for ano...

  • Visitor
  • Spotify says my email is registered but I do not get any notifications and cannot reset my password!!!! The systems never sends me a password reset and I cannot get in. I wanted to buy the family pac...
  • OscarDC
  • Moderator
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop] Keyboard Stop Button Functionality

I previously submitted an idea under the title '[Desktop] Stop button on keyboard should reset to beginning of song' but it was closed, with the response saying, "Currently the Desktop app has only a Play/ Pause button in the Now Playing View. It wou...

  • Regular
  • I previously submitted an idea under the title '[Desktop] Stop button on keyboard should reset to beginning of song' but it was closed, with the response saying, "Currently the Desktop app has only a...
  • MihailY
  • Moderator
  • 77 Views
  • 1 replies
  • 0 likes
  • Desktop
  • 77 Views
  • 1 replies
  • 0 likes

[Desktop] Search for and Locate Music in Library

We have the ability to search downloaded music, but I don't keep all of my playlists downloaded. I believe it would be helpful to search for music in my library, and further identify which folder/playlist(s) the song is in--similar to windows file ma...

  • Casual Listener
  • We have the ability to search downloaded music, but I don't keep all of my playlists downloaded. I believe it would be helpful to search for music in my library, and further identify which folder/pla...
  • Alex
  • Moderator
  • 125 Views
  • 1 replies
  • 2 likes
  • Desktop
  • 125 Views
  • 1 replies
  • 2 likes