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Desktop (Windows)

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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 139231 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 139231 Views
  • 0 replies
  • 26 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 54950 Views
  • 0 replies
  • 33 likes
  • Windows
  • 54950 Views
  • 0 replies
  • 33 likes

Superuser Contribution I cannot hear my music through my headphones

The volume is up, the song says its playing, and other things will go through the headphones but I cannot hear the song or any other thing on Spotify. I cannot find any issue other than Spotify itself.

  • Visitor
  • The volume is up, the song says its playing, and other things will go through the headphones but I cannot hear the song or any other thing on Spotify. I cannot find any issue other than Spotify itsel...
  • Yordan
  • Moderator
  • 47 Views
  • 1 replies
  • 0 likes
  • 47 Views
  • 1 replies
  • 0 likes

Superuser Contribution sportify stops responding randomly windows 11, music keeps playing

I have had this happened couple times on windows spotify app. I'm listening to songs and flipping through songs just fine and one of a sudden the desktop app wont respond to anything, the current song keeps playing. I close the program and the song k...

  • Newbie
  •   I have had this happened couple times on windows spotify app. I'm listening to songs and flipping through songs just fine and one of a sudden the desktop app wont respond to anything, the cur...
  • Dian
  • Moderator
  • 39 Views
  • 1 replies
  • 0 likes
  • 39 Views
  • 1 replies
  • 0 likes

[Win11] Spotify does not remember position and size of window

The Spotify window on Windows 11 does not remember where it has been placed on the screen meaning that every time the computer restarts, you have to re-snap the window. This is especially inconvenient if the size of said window doesn't conform with t...

  • Newbie
  • The Spotify window on Windows 11 does not remember where it has been placed on the screen meaning that every time the computer restarts, you have to re-snap the window. This is especially inconvenien...
  • 48 Views
  • 0 replies
  • 0 likes
  • 48 Views
  • 0 replies
  • 0 likes

Superuser Contribution I cannot deactivate autoplay

When I go to the settings in my browser, there is no possibility to deactivate autoplay. How can I deactivate it in the browser (Chrome and Edge the same)?

  • Visitor
  • When I go to the settings in my browser, there is no possibility to deactivate autoplay. How can I deactivate it in the browser (Chrome and Edge the same)?
  • Yordan
  • Moderator
  • 56 Views
  • 1 replies
  • 0 likes
  • 56 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why am I getting this error whenever I try to sign into Spotify?

Whenever I go to sign in on my Windows Vista laptop, I am given the error "This app is restricted to Premium users only. (Error code: 409)." Is this due to the discontinuation of older versions of Spotify, or is it something else? Additionally, if it...

  • Visitor
  • Whenever I go to sign in on my Windows Vista laptop, I am given the error "This app is restricted to Premium users only. (Error code: 409)." Is this due to the discontinuation of older versions of Sp...
  • Yordan
  • Moderator
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Solved!! Windows version does not preserve window size and location on restart

I always move Spotify window to second screen yet on restart it always shows up on primary monitor. This is very annoying.Windows 11, app installed from Store.

  • Casual Listener
  • I always move Spotify window to second screen yet on restart it always shows up on primary monitor. This is very annoying. Windows 11, app installed from Store.
  • marwis
  • Casual Listener
  • 117 Views
  • 2 replies
  • 0 likes
  • 117 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why are my local files being displayed in the incorrect order and with wrong album covers?

I've tried to reinstall Spotify as well as the files and they don't seem to be fixed.. I'm so confused please help.

  • Regular
  • I've tried to reinstall Spotify as well as the files and they don't seem to be fixed.. I'm so confused please help.
  • isawanangel
  • Visitor
  • 2163 Views
  • 15 replies
  • 0 likes
  • 2163 Views
  • 15 replies
  • 0 likes

Superuser Contribution Playlist gone

PlanPremiumCountryDenmark My Question or IssueA public playlist created by spotify suddenly dissapeared, but still comes up in my searches. The playlist is shown in the attatchment

  • Casual Listener
  • Plan Premium Country Denmark   My Question or Issue A public playlist created by spotify suddenly dissapeared, but still comes up in my searches. The playlist is shown in the attatchment&n...
  • HeleneJ
  • Casual Listener
  • 81 Views
  • 2 replies
  • 0 likes
  • 81 Views
  • 2 replies
  • 0 likes

Solved!! Windows 11, Spotify keeps switching to wrong output

PlanPremiumCountryPolandDevicePC, Creative G6 soundcard, Nvidia Gforce 2060Operating SystemWindows 11 My Question or IssueI have a problem with Spotify app constantly switching to wrong output device.I have to manually pick the proper output in syste...

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  • Casual Listener
  • Plan Premium Country Poland Device PC, Creative G6 soundcard, Nvidia Gforce 2060 Operating System Windows 11   My Question or Issue I have a problem with Spotify app constantly switchi...
  • qzn
  • Casual Listener
  • 103 Views
  • 3 replies
  • 0 likes
  • Spotify App
    windows11
  • 103 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify will not play classical music on this device

1. classical music on a playlist will play, but classical will not play from search results.2. Classical music will play on other devices.

  • Casual Listener
  • 1. classical music on a playlist will play, but classical will not play from search results. 2. Classical music will play on other devices.
  • aboman
  • Casual Listener
  • 56 Views
  • 2 replies
  • 0 likes
  • 56 Views
  • 2 replies
  • 0 likes

Superuser Contribution When I login to Spotify on pc, I get Error code auth 15

PlanFreeCountryUSADevicePCOperating SystemWindows 10 My Question or IssueHello users, I recently installed spotify on my new pc, and I get this error every time I try to log in, *A firewall may be blocking Spotify. Please update your firewall to allo...

  • Casual Listener
  •   Plan Free Country USA Device PC Operating System Windows 10   My Question or Issue Hello users, I recently installed spotify on my new pc, and I get this error every time I try...
  • bluebeesong
  • Visitor
  • 4238 Views
  • 6 replies
  • 1 likes
  • 4238 Views
  • 6 replies
  • 1 likes

Solved!! Error messagge: Spotify can't play right now.. How can I fix?

On Windows 10, while trying to play an online song it keeps saying:"Spotify can't play this right now. If you have the file on your computer you can import it" (i have never used spotify for local music) On the latest exe version or app from Windows ...

  • Casual Listener
  • On Windows 10, while trying to play an online song it keeps saying: "Spotify can't play this right now. If you have the file on your computer you can import it" (i have never used spotify for local ...
  • m_pasqui
  • Casual Listener
  • 129 Views
  • 3 replies
  • 0 likes
  • 129 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify says I'm offline, but clearly I am!

I can't get Spotify to work on my computer, it says I'm offline. I assure you I am online!! It will play just fine on my cell phone!!

  • Visitor
  • I can't get Spotify to work on my computer, it says I'm offline. I assure you I am online!! It will play just fine on my cell phone!!
  • Dian
  • Moderator
  • 32 Views
  • 1 replies
  • 0 likes
  • 32 Views
  • 1 replies
  • 0 likes

Did spotify reduce ads?

I noticed I'm not receiving ads every 3 songs since the new update, after 7-8 I'm receiving them.It's unusual.I know it's a good thing that ads are lesserbut I feel like this might hurt spotify revenue structure if it's just a bug.Happy to help Updat...

  • Casual Listener
  • I noticed I'm not receiving ads every 3 songs since the new update, after 7-8 I'm receiving them. It's unusual. I know it's a good thing that ads are lesser but I feel like this might hurt spotify...
  • 37 Views
  • 0 replies
  • 0 likes
  • 37 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify Connect doesn't work on Desktop Apps but Web Player do work.

I tried everything -- reinstalling the Desktop App, changing my network type from Ethernet to Wi-fi, changing my DNS settings, disbling VPN, even reinstalling my whole Windows setup. But still, Spotify Connect seems just not work on the Desktop App.A...

  • Casual Listener
  • I tried everything -- reinstalling the Desktop App, changing my network type from Ethernet to Wi-fi, changing my DNS settings, disbling VPN, even reinstalling my whole Windows setup. But still, Spoti...
  • Geekness
  • Casual Listener
  • 185 Views
  • 9 replies
  • 3 likes
  • 185 Views
  • 9 replies
  • 3 likes

Solved!!Superuser Contribution Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

  • Casual Listener
  • Plan Premium Country UK Device Desktop Operating System Windows 10   My Question or Issue When I try to play a song I get the following error message "Spotify can't play this right now...
  • 12167035018
  • Newbie
  • 43020 Views
  • 14 replies
  • 7 likes
  • 43020 Views
  • 14 replies
  • 7 likes

Superuser Contribution [Desktop] Can no longer use ctrl + a to select all songs of a playlist/liked songs

PlanPremiumCountryUKOperating SystemWindows 10 My IssueAs of today there has been an update that has removed the ability to select multiple songs at once.I've tried ctrl + a, left-mouse clicking a song and shift clicking to select a region, and ctrl ...

  • Regular
  • Plan Premium Country UK Operating System Windows 10   My Issue As of today there has been an update that has removed the ability to select multiple songs at once. I've tried ctrl + a, l...
  • 31ggdupv22dy2yyw5qkk
  • Visitor
  • 8480 Views
  • 21 replies
  • 9 likes
  • 8480 Views
  • 21 replies
  • 9 likes

Superuser Contribution spotify kann dies zurzeit nicht abspielen. wenn sich die datei auf deinem computer befindet, kannst

hi,ich hab nun schon länger diese Fehlermedlung. Am Handy klappt Spotify bestens, am PC hingegen garnicht. Habe auch schon gelesen, dass das Problem schon öfter aufgetreten ist, jedoch hat mir das bis jetzt nichts gebracht. Habe Spotify schon mehrmal...

  • Casual Listener
  • hi, ich hab nun schon länger diese Fehlermedlung. Am Handy klappt Spotify bestens, am PC hingegen garnicht. Habe auch schon gelesen, dass das Problem schon öfter aufgetreten ist, jedoch hat mir das ...
  • theendminer
  • Visitor
  • 24958 Views
  • 27 replies
  • 5 likes
  • 24958 Views
  • 27 replies
  • 5 likes