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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Superuser Contribution A playlist will play just one second per song

I received a shared playlist from Linkedin https://open.spotify.com/playlist/6xx2bsAB85N4ovGFAOET2O?si=2cd707e70acd4f24&nd=1 and it plays just a second from every song and stops. I don't have a Spotify Premium membership. Any ideas? Do I need to have...

  • Not applicable
  • I received a shared playlist from Linkedin https://open.spotify.com/playlist/6xx2bsAB85N4ovGFAOET2O?si=2cd707e70acd4f24&nd=1 and it plays just a second from every song and stops. I don't have a S...
  • Jeremy
  • Moderator
  • 63 Views
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  • 63 Views
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Solved!!Superuser Contribution Desktop app Doesn't see my phone

PlanPremium Device(Pixel 6, PC)Operating System(Windows 10, Android 12) My Question or IssueOne day I wanted to switch the track in desktop app from the phone and find out that phone doesn't see the desktop app and desktop app doesn't see my phone th...

  • Regular
  • Plan Premium   Device (Pixel 6, PC) Operating System (Windows 10, Android 12)   My Question or Issue One day I wanted to switch the track in desktop app from the phone and find o...
  • Alex
  • Moderator
  • 367 Views
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  • 367 Views
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Solved!!Superuser Contribution [Account] My account friend activity list is bugged

PlanFreeCountryRomaniaDeviceAsus tuf gaming fx504 seriesOperating SystemWindows 10 My Question or IssueFor a month or two it looks like my friends are not appearing on the activity list. When I switch to my alt account it works doe... I think my acco...

  • Newbie
  • Plan Free Country Romania Device Asus tuf gaming fx504 series Operating System Windows 10   My Question or Issue For a month or two it looks like my friends are not appearing on the ac...
  • Mario
  • Moderator
  • 146 Views
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  • 146 Views
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Superuser Contribution Spotify desktop app on Windows is unstable

The spotify app keeps being unresponsive about once per day. I open it and it's frozen, so I close it and then can't open it again, it says "The spotify application is not responding" no matter how many times I try.The only solution to this problem i...

  • Casual Listener
  • The spotify app keeps being unresponsive about once per day. I open it and it's frozen, so I close it and then can't open it again, it says "The spotify application is not responding" no matter how m...
  • Kiril
  • Moderator
  • 147 Views
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  • 147 Views
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Superuser Contribution All of my account's playlists have vanished from library.

None of the below information is required. However, the more you providIe the easier it will be for us to try and help.PlanPremiumCountryUSADeviceLITERALLY ALL OF THEMOperating SystemEVERY ONE WE HAVE TRIED My Question or IssueAll of my account's pla...

  • Newbie
  • None of the below information is required. However, the more you providIe the easier it will be for us to try and help. Plan Premium Country USA Device LITERALLY ALL OF THEM Operating System ...
  • Yordan
  • Moderator
  • 52 Views
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  • 52 Views
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Superuser Contribution video black screen

After 5 mins of play video goes black. Audio unaffected.Tried logging out and uninstalling all devices then reinstalling on 1 and logging back in. Tried restart. Tried playback settings to normal. Tried downloading the content. Tried playing other co...

  • Newbie
  • After 5 mins of play video goes black. Audio unaffected. Tried logging out and uninstalling all devices then reinstalling on 1 and logging back in. Tried restart. Tried playback settings to normal. ...
  • Alex
  • Moderator
  • 97 Views
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  • 97 Views
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No content available when using Spotify app on Desktop.

I use the Spotify app on my desktop. The playlist was fine this morning, but now only two songs are available to play! The songs in the list, including the recommended songs list, are all unavailable to play! I have tried logging out and logging back...

  • Casual Listener
  • I use the Spotify app on my desktop. The playlist was fine this morning, but now only two songs are available to play! The songs in the list, including the recommended songs list, are all unavailab...
  • fallingsnow33
  • Casual Listener
  • 70 Views
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  • 70 Views
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Remove Button Doesn't Actually Work

When I click 'Remove' on a song in a playlist and select 'I don't like X Artist', Spotify assures me they will not add songs from that artist when the playlist refreshes. Without fail the artist is there the following week with a different song.

  • Newbie
  • When I click 'Remove' on a song in a playlist and select 'I don't like X Artist', Spotify assures me they will not add songs from that artist when the playlist refreshes. Without fail the artist is t...
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Superuser Contribution spotify.com redirecting to Brazil site

When I go to https://www.spotify.com/ it automatically redirects me to https://www.spotify.com/br/ even tho the location in my account is set to India and I'm not using any proxy or vpn

  • Not applicable
  • When I go to https://www.spotify.com/ it automatically redirects me to https://www.spotify.com/br/ even tho the location in my account is set to India and I'm not using any proxy or vpn
  • Yordan
  • Moderator
  • 38 Views
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  • 38 Views
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Superuser Contribution Playback keeps stopping

Recently, songs on desktop only keep stopping (not pausing) mid-playback.My playback quality is set to automatic, I've reinstalled Spotify, and I've got a good internet connection. Any advice?

  • Not applicable
  • Recently, songs on desktop only keep stopping (not pausing) mid-playback. My playback quality is set to automatic, I've reinstalled Spotify, and I've got a good internet connection. Any advice?
  • Mario
  • Moderator
  • 49 Views
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  • 49 Views
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Superuser Contribution Song gets stuck on certain parts repeats itself for few seconds

So basically the title around 6-7 secs songs will get stuck and will repeat the same part over and over 3-4 times and after that it streams normally why this could be happening? any ideas or solutions?

  • Newbie
  • So basically the title around 6-7 secs songs will get stuck and will repeat the same part over and over 3-4 times and after that it streams normally why this could be happening? any ideas or solution...
  • Mario
  • Moderator
  • 56 Views
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  • 56 Views
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Superuser Contribution Sometimes the song playing in playlist doesn't match song actually playing

Noticed this on a Spotify official playlist: https://imgur.com/XkiS2qbNotice the song in green on the main browser window doesn't match the song in "Now Playing".I think this has to do with playlists updating; I must be playing a previous version of ...

  • Not applicable
  • Noticed this on a Spotify official playlist: https://imgur.com/XkiS2qb Notice the song in green on the main browser window doesn't match the song in "Now Playing". I think this has to do with pla...
  • Vasil
  • Moderator
  • 41 Views
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  • 41 Views
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Superuser Contribution Everytime I try to log in on my Desktop, I get auth:16 or client_token:101

So when I try to log in using my email, I have the error code auth:16 and when I try with my Facebook account, I get the error code client_token:101 I don't have this problem with the web player. Here are the steps I already did:-Restarting PC-Restar...

  • Casual Listener
  • So when I try to log in using my email, I have the error code auth:16 and when I try with my Facebook account, I get the error code client_token:101 I don't have this problem with the web player. ...
  • Yordan
  • Moderator
  • 103 Views
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  • 103 Views
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Solved!!Superuser Contribution I want to delete an unwanted daily mix.

There are no options to dislike or delete the recurring daily mixes and 'made for you' playlists. I have searched old comments but cannot find a solution. I would be happy if I could just hide the suggestions altogether so they do not automatically d...

  • Newbie
  • There are no options to dislike or delete the recurring daily mixes and 'made for you' playlists. I have searched old comments but cannot find a solution. I would be happy if I could just hide the s...
  • Julian
  • Moderator
  • 78 Views
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  • 78 Views
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Superuser Contribution Windows laptop connected to internet, but no internet connection on Spotify

I continuously get error code 39, saying my firewall may be blocking Spotify OR I need to adjust my proxy settings.I have done the following so far and they did not work.- Restarted laptop- Re-installed Spotify- Changed proxy settings from auto-detec...

  • Casual Listener
  • I continuously get error code 39, saying my firewall may be blocking Spotify OR I need to adjust my proxy settings. I have done the following so far and they did not work. - Restarted laptop - Re-...
  • Elena
  • Moderator
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  • 26 Views
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Superuser Contribution i reset my pc and spotify was downloaded

i hard reset my windows pc and when i went to install spotify it was already installed?

  • Not applicable
  • i hard reset my windows pc and when i went to install spotify it was already installed?
  • Jeremy
  • Moderator
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Superuser Contribution Desktop overlay not appearing even after reinstalling

Recently the desktop overlay has not been popping up when I press pause/play or the skip buttons, I reinstalled the Spotify app and made sure the option for it to be displayed was turned on but it still does not work, what should I do?

  • Not applicable
  • Recently the desktop overlay has not been popping up when I press pause/play or the skip buttons, I reinstalled the Spotify app and made sure the option for it to be displayed was turned on but it st...
  • Jeremy
  • Moderator
  • 39 Views
  • 1 replies
  • 0 likes
  • 39 Views
  • 1 replies
  • 0 likes