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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2405 Views

0 replies

4 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

154928 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

adrienpastel

Newbie

148465 Views

295 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11483 Views

1 replies

6 likes

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  • 6 likes

how do I turn off the queue?

I am trying to listen to an audio book but, instead of going to the next chapter the queue opens up and plays a chapter from a completely different book that I haven't even seen before.

Newbie

I am trying to listen to an audio book but, instead of going to the next chapter the queue opens up and plays a chapter from a completely different book that I haven't even seen before.

MateusM

Spotify Star

505 Views

1 replies

0 likes

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Mute Not Persisting While Swiping in Playlist Preview (PC App)

Hey, I noticed that when swiping between videos in playlist preview on the PC app, the current video mutes correctly, but the next one plays unmuted, which doesn't reflect the volume unmute icon. This issue only happens on the PC app, it works fine o...

Newbie

Hey, I noticed that when swiping between videos in playlist preview on the PC app, the current video mutes correctly, but the next one plays unmuted, which doesn't reflect the volume unmute icon. Thi...

MateusM

Spotify Star

577 Views

1 replies

0 likes

Possible Bug
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desktop playlist/album scroll preview limited to 20 songs?

PlanPremiumCountryBrazil Operating SystemWindows 10 My Question or IssueI recently noticed that the desktop version now has the preview feature, but whenever i use it, it always stops me 20 songs in. this doesnt happen on my phone, i can listen to 20...

Casual Listener

Plan Premium Country Brazil   Operating System Windows 10   My Question or Issue I recently noticed that the desktop version now has the preview feature, but whenever i use it, it ...

topfnstrudel

Newbie

965 Views

2 replies

1 likes

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  • 2 replies
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Offline storage location resets after reboot

Using a mapped drive as an Offline storage location gets reset to the default location after the computer reboots. Steps to ReproduceMap a Network Drive to a letter.Go to Spotify and change "Offline storage location" to your mapped drive.Wait for all...

Newbie

Using a mapped drive as an Offline storage location gets reset to the default location after the computer reboots.   Steps to Reproduce Map a Network Drive to a letter. Go to Spotify and ch...

MateusM

Spotify Star

720 Views

1 replies

0 likes

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Discord listen along premium

PlanPremium Family Operating System(Windows 11) My Question or IssueEverything used to work fine, but lately when trying to listen to music with a friend via discord it gives this messageevery time it asks for premium even though i have it

Casual Listener

  Plan Premium Family   Operating System (Windows 11)   My Question or Issue Everything used to work fine, but lately when trying to listen to music with a friend via discord i...

MateusM

Spotify Star

834 Views

3 replies

0 likes

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Superuser Contribution how to connect my air pod to Spotify .

I can get my air pods to connect to Spotify i tried connecting it to the Wi-Fi and via but nothing worked what can i do?

Visitor

I can get my air pods to connect to Spotify i tried connecting it to the Wi-Fi and via but nothing worked what can i do?

MihailY

Moderator

678 Views

1 replies

0 likes

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Superuser Contribution Miniplayer Broken

Plan: PremiumCountry: United States Device: Dell InspironOperating System: Windows 11 My Question or IssueI have previously used the miniplayer feature on the spotify app on my computer. I opened it today and made it smaller. It blocked the action an...

Visitor

Plan: Premium Country: United States   Device: Dell Inspiron Operating System: Windows 11   My Question or Issue I have previously used the miniplayer feature on the spotify app...

Novy

Moderator

702 Views

1 replies

1 likes

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Superuser Contribution Can't scroll through all podcast chapters

PlanPremiumCountryCanadaDevicePCOperating SystemWindows 11 My Question or IssueI can't seem to scroll through all the chapters in a podcast. It only shows the first 10 and then I can't scroll further. This issue only seems to happen on my PC and not ...

Regular

Plan Premium Country Canada Device PC Operating System Windows 11   My Question or Issue I can't seem to scroll through all the chapters in a podcast. It only shows the first 10 and th...

NTHQ

Regular

1000 Views

8 replies

0 likes

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I am missing settings.

I am using Spotify on Windows 11 and when I try to open my settings, I am not getting nearly as many settings as I do on my iPhone. There is no equalizer, local files, etc. Please help me out. Thank you.

Visitor

I am using Spotify on Windows 11 and when I try to open my settings, I am not getting nearly as many settings as I do on my iPhone.  There is no equalizer, local files, etc. Please help me out. ...

MattSuda

Spotify Star

832 Views

1 replies

0 likes

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Superuser Contribution display on laptop

PlanPremiumCountryukDevicelenovo yogaOperating Systemwindows 11 My Question or Issueeverytime i go on spotify whether its the app or from google, the display goes weird. the exposure gets really high and the whole screen looks fuzzy, the second i com...

Visitor

  Plan Premium Country uk Device lenovo yoga Operating System windows 11   My Question or Issue everytime i go on spotify whether its the app or from google, the display goes wei...

Ivelina

Moderator

626 Views

1 replies

0 likes

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Superuser Contribution 19 icon for music video is bit too big (South Korea, Explicit)

PlanPremium IndividualCountrySouth KoreaDeviceDesktop PCOperating SystemWindows 11 My Question or IssueIn South Korea we have 19 icon instead of [E] icon for Explicit content.19 icon next to music video title is bit too big.. Much bigger than the tit...

Visitor

Plan Premium Individual Country South Korea Device Desktop PC Operating System Windows 11   My Question or Issue In South Korea we have 19 icon instead of [E] icon for Explicit...

Dessi

Moderator

437 Views

1 replies

0 likes

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I am experiencing issues deleting my account data due to persistence.

I authenticated my Spotify account on a friend's computer, and now my account is being cached in their browser. Despite not saving my login credentials in the browser, my account is still being displayed. What steps can I take to resolve this issue?

Casual Listener

    I authenticated my Spotify account on a friend's computer, and now my account is being cached in their browser. Despite not saving my login credentials in the browser, my account is s...

Amay

Spotify Star

527 Views

1 replies

0 likes

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Superuser Contribution songs cutting off early constantly

my songs on any option ie daylist, my playlists any choice cut off sometimes only halfway through. This happens almost every song I have tried reinstalling altering my settings as described in the other problem pages. The only time this does not seem...

Visitor

my songs on any option ie daylist, my playlists any choice cut off sometimes only halfway through. This happens almost every song I have tried reinstalling altering my settings as described in the o...

Joan

Moderator

700 Views

1 replies

0 likes

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Superuser Contribution Spotify Web Player not working on Microsoft Edge

PlanFreeCountryUSADeviceLaptopOperating SystemWindows 11 My Question or IssueOver the past few days, from about 1 pm edt on Monday, 24th of March, I have been unable to use the Spotify Web Player on my school laptop. It shows as either a pure black s...

Newbie

Plan Free Country USA Device Laptop Operating System Windows 11   My Question or Issue Over the past few days, from about 1 pm edt on Monday, 24th of March, I have been unable to use t...

Joan

Moderator

6348 Views

1 replies

0 likes

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i cant open the aplication,

i closed the aplication accidentally , already i installed and now i cant open it

Visitor

i closed the aplication accidentally , already i installed and now i cant open it

Amay

Spotify Star

572 Views

1 replies

0 likes

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Solved!!Superuser Contribution Spotify Windows App does not play any song nor shows my liked songs / playlist content

PlanPremium (Family)CountryGermany DevicePCOperating SystemWindows 10 Pro My IssueThe Spotify App does not play any song. If I click play on a song, nothing happens. It does not show in the play bar at the bottom of the app and does not start playing...

Casual Listener

Plan Premium (Family) Country Germany   Device PC Operating System Windows 10 Pro   My Issue The Spotify App does not play any song. If I click play on a song, nothing happens. I...

Eni

Moderator

11209 Views

3 replies

0 likes

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Superuser Contribution Spotify windows app skipping music

Im from India, KeralaIve been using spotify premium for almost a year now and one of the most annoying thing i have experienced till now is that whenever i launch the spotify desktop app and starts playing music, it skips a few seconds into the song....

Visitor

Im from India, Kerala Ive been using spotify premium for almost a year now and one of the most annoying thing i have experienced till now is that whenever i launch the spotify desktop app and star...

MihailY

Moderator

793 Views

1 replies

0 likes

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Solved!!Superuser Contribution volume slider lag

I have been experiencing lag on my volume slider but only when I listen with my Razer Kraken X headphones (USB), i have tried reinstalling windows deleting all and the issue is still there, I'm using windows 11 and spotify app. Note: when I use web S...

Casual Listener

I have been experiencing lag on my volume slider but only when I listen with my Razer Kraken X headphones (USB), i have tried reinstalling windows deleting all and the issue is still there, I'm ...

skydron9

Casual Listener

1731 Views

2 replies

0 likes

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Superuser Contribution music won't play on my laptop

whenever I open the app on my desktop to play music, I get a notification that says "Spotify can't play this right now. If you have the file on your computer you can import it." I'm not playing music from local files, I'm playing official releases.

Visitor

whenever I open the app on my desktop to play music, I get a notification that says "Spotify can't play this right now. If you have the file on your computer you can import it." I'm not playing music...

Yordan

Moderator

4079 Views

12 replies

2 likes

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  • 2 likes