Spotify not showing album covers

[Oskiii]

Hi, so i have an issue where album covers are not showing and downloading, I'm using Spotify that I downloaded from the Spotify site also I'm running on windows 11.

[Yordan]

Hi there @Oskiii,

Welcome to the Spotify Community!

Let's start off with disabling/enabling Hardware acceleration + restarting the app. The option can be found by clicking the three dots menu in the top left corner > Help > Troubleshooting. You can try resetting the app data as well (also found in the same menu).

Note: resetting the app data will log you out and reset your settings, so you'll have to adjust them again. If you had music downloaded for offline listening, you'll have to re-download it as well. Your library, however, will not be affected, so no worries there.

If the issue persists, I'd recommend performing a clean reinstall of the app. It's also worth installing the app from a different source: since you're currently using the version from our website, try the one from the Microsoft Store instead to see if everything looks good there.

Let us know how it goes. Cheers 🤘

[Oskiii]

Hi so I tried everything and it still didn't work any other ideas?

[MihailY]

Hey @Oskiii,

Thanks for your reply.

Are the album covers visible when using the web player? Can you send us some screenshots or a short video of how things look on your end?

Also, let us know your current app version and share as many details about the issue as possible so we can try to reproduce it on our end (e.g. are the covers not visible anywhere in the app or just your playlists/the Now Playing View/in search results/the artist pages? Do you get the same behavior with podcast episodes?)

We'll be on the lookout for your response.

[Oskiii]

Okay, so the same happens for the web player, but it loaded more covers. Also, the version of my Spotify is 64bit: 1.2.48.405.gf2c48e6f.

The problem starts when I'm beginning either a desktop app or web player the covers are just not loading, maybe it's my wifi problem.

I'm sending two screenshots one from the web player and another from the desktop app.

[Vasil]

Hey @Oskiii,

Thanks for the info!

Make sure you're not using any VPN services. If the issue persists with no VPN, you may be right about the internet connection being at fault.
We can see if this is the case by using a different one, e.g. a hotspot if it's possible for you as you're using a desktop device.

Alternatively, you could try logging in on a different PC/ Web Player. This way we'll know for sure if this is an account issue or a network-/ PC-related one. 

Keep us posted! We'll be on the lookout for your reply 🙂

[Oskiii]

Hi so it was a WIFI related one I installed a free VPN and it started working, but anyway thanks for the help