Spotify stopped working and usual fixes do not resolve problem

[daudvyd]

I've been using Spotify on my laptop through my Behringer Audio system (USB box with ASIO drivers) and external speakers for more than a year. Nothing has changed on my system. The device still works with music production software. But, Spotify no longer works.

Now, Spotify will play through the laptop speakers but just skips songs quickly when set to the Behringer Audio device. I've rebooted my machine.  I've turned hardware acceleration off. I've rebuilt the Windows Audio End Point. I've reinstalled Spotify.

System details below:

Plan

Premium

Country

Israel

Device

Laptop

Operating System

Windows 10

My Question or Issue

[OneByBoo]

Hi there @daudvyd,

thanks for posting !

As you mentioned the app works fine when connected directly to your speakers, that means the audio card you're using is causing the issue.

Have you performed any updates on your audio card / audio drivers / Win / Spotify app lately ?

If you did, it might be a good idea to try and restore the last point of installation you had or even reinstall the whole thing.

In most cases of sound issues, they're related to updating issues or out of date softwares

let me know what you think 🙂

[daudvyd]

I have not updated my audio card or drivers. My audio device continues to work with other audio applications (Reaper, Ableton Live, Reaktor). Perhaps Spotify updated recently? Regardless, does Spotify produce an error log?

[daudvyd · Accepted solution]

Although my audio device was working with other software, I decided to reinstall it. That fixed the issue with Spotify.