URGENT - [Windows 10] firewall or proxy problem, impossible to log in)

[morgann]

Plan

Free (for now, want to go to Premium but need to solve my problem first)

Country

 France

Device

(Lenovo)

Operating System

(Windows 10

My Question or Issue

 Hi everyone,

So, since today, for the first time in 3 years I use Spotify on my desktop, I had a problem trying to connect on my account.

First, I was asked my password, it was quite strange since I didn't log off. 

So, I put my email and password, but I was told that the app could have a firewall blocking it, or a proxy issue. In my computer options, I authorized the Spotify app on my Windows firewall, but nothing changed. And I don't know what to do about proxy. I have been at my family place for 2 weeks and it's the first time ever it happens. 

I hope you can help me !

Regards

Morgann

[Ryanx0r]

Hi there,

For  quick fix, have you tried removing Spotfify ?

- Right click on the Start button

- Select 'Apps and Features'
- In the new window search for Spotify
- Select Spotify and click uninstall

Then reinstalling using the latest installer?
Let me know what the results are.

[morgann]

Hi Ryan !

Yes, I did this quite after, using the version on Spotify website, and it's
still the same problem.

It shows me "Error code 17".

I authorized Spotify in my firewall for public and private connexion and I
put "No proxy" in my Preferences, on the app, but still nothing...