Help - Desktop Windows

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:38:28 PM
2024-09-03 1:50:30 PM
ipanasenko
Newbie
49577 Views
77 replies
27 likes

49577 Views
77 replies
27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

MattSuda
Spotify Star
2023-06-26 8:42:18 AM
a week ago
rednblu
Roadie
75509 Views
271 replies
21 likes

75509 Views
271 replies
21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:08:45 PM
2023-04-29 10:41:16 PM
MattSuda
Spotify Star
5291 Views
1 replies
6 likes

5291 Views
1 replies
6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

Goodman
Spotify Legend
2013-09-17 11:47:47 AM
145431 Views
0 replies
26 likes
Mac
Windows

145431 Views
0 replies
26 likes

A Firewall may be blocking Spotify. Please update your firewall to allow Spotify...

Hi! I tried logging in to Spotify today but I'm getting this error: "A Firewall may be blocking Spotify. Please update your firewall to allow Spotify. Additionally, you could try changing the currently used proxy settings[Error Code:17]" I'm not usin...

keira16
Casual Listener
Hi! I tried logging in to Spotify today but I'm getting this error: "A Firewall may be blocking Spotify. Please update your firewall to allow Spotify. Additionally, you could try changing the current...
2018-07-21 8:02:55 AM
2018-09-13 7:00:46 PM
azumaran34
Newbie
22639 Views
4 replies
3 likes

22639 Views
4 replies
3 likes

Window invisible/bugging

Ive tried reinstalling, but whenever I open spotify (as admin or normally) its invisible and bugs completely.I dont know how to fix this, and I honestly cant find any threads about this topic either. Operating SystemWindows 10

Keroki
Newbie
Ive tried reinstalling, but whenever I open spotify (as admin or normally) its invisible and bugs completely. I dont know how to fix this, and I honestly cant find any threads about this top...
2018-07-16 3:53:19 AM
2018-09-13 3:57:09 PM
ii-zmy_8z76al
Newbie
2202 Views
3 replies
1 likes

2202 Views
3 replies
1 likes

Solved!! Is it possible to keep using the version that supports XP?

My laptop is ancient: still running 32-bit XP. I just started using Spotify again after years of not using it (I'd forgotten I even had an account), and I get a message on the screen saying that support for XP will soon be ending. But I don't have th...

Xetwnk
Casual Listener
My laptop is ancient: still running 32-bit XP. I just started using Spotify again after years of not using it (I'd forgotten I even had an account), and I get a message on the screen sayin...
2018-09-12 5:27:42 AM
2018-09-13 5:33:08 AM
Xetwnk
Casual Listener
3994 Views
2 replies
0 likes

3994 Views
2 replies
0 likes

unable to play playlist

i have used this playlist for years without ssue and suddenly it has stopped letting me play it https://open.spotify.com/user/nichobe/playlist/2Wc5tYEAsxNhDXmMCNwJKE please advise as this is happening on desktop, android, google home it just does not...

nichobe
Regular
i have used this playlist for years without ssue and suddenly it has stopped letting me play it https://open.spotify.com/user/nichobe/playlist/2Wc5tYEAsxNhDXmMCNwJKE please advise a...
2018-08-29 6:12:12 PM
2018-09-12 10:26:01 PM
AeroZ
Composer
437 Views
4 replies
0 likes

437 Views
4 replies
0 likes

Error when starting Spotify on PC.

PlanPremium DeviceCustom PCOperating System(Windows 10 Home) My Question or Issue Every time I try to launch Spotify on my desktop I get this error messageI've tried uninstalling, reinstalling (through the windows store and the traditional way from t...

codyrubens
Newbie
Plan Premium Device Custom PC Operating System (Windows 10 Home) My Question or Issue Every time I try to launch Spotify on my desktop I get this error message I've tr...
2018-09-12 6:50:19 PM
2018-09-12 9:38:36 PM
Loxer
Community Legend
629 Views
1 replies
0 likes

629 Views
1 replies
0 likes

Solved!! Anomaly web player chrome

PlanPremiumCountry ItalyDeviceIpod, PC Windows 7 My Question or Issue Sometime when I open spotify on my PC or Ipod it appears a green light that tell me that I listening on web player chrome (that I didn't use) with songs or playlists that I never l...

pinen83
Music Fan
Plan Premium Country Italy Device Ipod, PC Windows 7 My Question or Issue Sometime when I open spotify on my PC or Ipod it appears a green light that tell me that...
2018-09-11 9:48:28 PM
2018-09-12 10:07:22 AM
Sebasty
Community Legend
103045 Views
1 replies
7 likes

103045 Views
1 replies
7 likes

Desktop App keeps going back to Local Files

PlanFreeCountry USDevicePCOperating System Windows 10 My Question or Issue The app keeps going back to my local files. Which is very frustrating. I keep trying to listen to a relaxing music playlist, it plays one song, then it jumps to a random song ...

Lumene05
Casual Listener
Plan Free Country US Device PC Operating System Windows 10 My Question or Issue The app keeps going back to my local files. Which is very frustrating. I kee...
2018-09-12 7:58:11 AM
2018-09-12 9:16:28 AM
Loxer
Community Legend
241 Views
1 replies
0 likes

241 Views
1 replies
0 likes

Spotify wont play an ad so I can lissen to music.

PlanFree/PremiumCountry North Korea Device(PC)Operating System(Windows 10) My Question or Issue Spotify won't play the ad so I can listen to music. I have turned it off and back on again, it just won't play.

Theodore000
Newbie
Plan Free/Premium Country North Korea Device (PC) Operating System (Windows 10) My Question or Issue Spotify won't play the ad so I can listen to music. I have turn...
2018-09-11 12:31:27 AM
2018-09-12 9:08:50 AM
Loxer
Community Legend
196 Views
1 replies
0 likes

196 Views
1 replies
0 likes

Spotify is insanely slow to open, taking 30+ minutes sometimes.

PremiumUSA Desktop, windows 7. Spotify is VERY slow to open. I click the desktop app and it can take more than 30 minutes to use spotify, the app opens but i cant see anything but friends on the side for a long period of time and am unable to click a...

KaylaDean
Newbie
Premium USA Desktop, windows 7. Spotify is VERY slow to open. I click the desktop app and it can take more than 30 minutes to use spotify, the app ope...
2018-09-12 1:09:27 AM
2018-09-12 9:07:23 AM
Loxer
Community Legend
801 Views
1 replies
0 likes

801 Views
1 replies
0 likes

Solved!! Spotify App doesn't start up Win 10

PlanPremiumCountry GermanyDeviceAcer LaptopOperating SystemWindows 10 64bit Version 1803 (Build 17134.228) My Question or Issue I have tried to install spotify on my laptop with windows 10 before. However, I always get the same error where the spotif...

Keylargo
Casual Listener
Plan Premium Country Germany Device Acer Laptop Operating System Windows 10 64bit Version 1803 (Build 17134.228) My Question or Issue I have tried to install spotify on m...
2018-09-07 4:58:41 PM
2018-09-11 8:22:17 PM
Keylargo
Casual Listener
3415 Views
2 replies
0 likes
problem
start
Windows 10

3415 Views
2 replies
0 likes

Spotify Slows then Crashes

PlanPremiumCountry USADeviceHP and ASUS laptopsOperating SystemWindows 10 My Question or Issue Alright, so this is absolutely getting ridiculous. For the past two years that I've used Spotify (starting with using premium), I've NEVER STOPPED experien...

MissingElements
Music Fan
Plan Premium Country USA Device HP and ASUS laptops Operating System Windows 10 My Question or Issue Alright, so this is absolutely getting ridiculous. For the ...
2018-09-02 3:37:21 AM
2018-09-11 5:01:03 PM
ScurvyDog
Newbie
539 Views
1 replies
0 likes

539 Views
1 replies
0 likes

Solved!!Superuser Contribution Audio not playing

PlanFreeCountry USADeviceDesktopOperating SystemWindowsMy Question or Issue Spotify audio is not playing. I have:reinstalled Spotify.made sure it is not the headphones or windows sound.restarted the computer.What else can I do?

yeetus_deletus
Newbie
Plan Free Country USA Device Desktop Operating System Windows My Question or Issue Spotify audio is not playing. I have: reinstalled Spotify. made sure it is not the headphones...
2018-09-07 12:23:52 AM
2018-09-11 4:30:07 PM
Katerina
Spotify Legend
470 Views
1 replies
0 likes

470 Views
1 replies
0 likes

Spotify will not nunmute

PlanFree/PremiumCountry US Device Web Browser Operating System Win 10 My Question or Issue Spotify will not unmute. Yes checked win sliders / sound - it is unmutes and all the way up. No problem with any other program on my computer.

offmana
Newbie
Plan Free/Premium Country US Device Web Browser Operating System Win 10 My Question or Issue Spotify will not unmute. Yes checked win sliders / sound ...
2018-09-11 3:44:51 AM
2018-09-11 3:47:55 PM
Luke
Spotify Star
270 Views
1 replies
1 likes

270 Views
1 replies
1 likes

Albums no longer displayed in alphabetical order

PlanFreeCountry ItalyDeviceWindows computerOperating SystemWindows 10 My Question or Issue Hello, I'm a spotify free user, I'm listening music via the web browser.A couple of days ago, Spotify stopped showing me albums in my library in alphabetical o...

Crudelone
Music Fan
Plan Free Country Italy Device Windows computer Operating System Windows 10 My Question or Issue Hello, I'm a spotify free user, I'm listening music via the web ...
2018-09-10 4:57:27 PM
2018-09-11 3:44:48 PM
Crudelone
Music Fan
488 Views
1 replies
1 likes
Unsorted albums on web browser

488 Views
1 replies
1 likes

Solved!! Nothing works on Spotify besides Discover Weekly

My Question or IssueNothing works on Spotify that has to do with connecting to the internet. Friend Activity won't load on the side bar, attempting to make radios from playlists wont work, radios in general wont work, nothing works that has to do wit...

ignitionchemist
Casual Listener
My Question or Issue Nothing works on Spotify that has to do with connecting to the internet. Friend Activity won't load on the side bar, attempting to make radios from playlists wont work, radios i...
2018-09-11 1:16:43 PM
2018-09-11 2:29:39 PM
ignitionchemist
Casual Listener
557 Views
2 replies
0 likes

557 Views
2 replies
0 likes

Artists not playing from "Recently Played"

PlanPremiumCountry AustraliaDevicePCOperating SystemWindows10 My Question or Issue I've been having an issue on PC where some artists will refuse to play from the Recently Played list. If I go into the artist's page and play from there it works fine....

akuen
Regular
Plan Premium Country Australia Device PC Operating System Windows10 My Question or Issue I've been having an issue on PC where some artists will refuse to play from the R...
2018-07-05 5:45:36 AM
2018-09-11 10:40:32 AM
akuen
Regular
903 Views
13 replies
0 likes

903 Views
13 replies
0 likes

[Desktop] Error code 17

PlanFreeCountry Is this really needed hugh?DevicedesktopOperating Systemwindows 10 My Question or IssueIm getting an error code 17 it says that my firewall is making it stop but i when i turned it off i opened it and it said the same thing could anyo...

user-removed
Visitor
Plan Free Country Is this really needed hugh? Device desktop Operating System windows 10 My Question or Issue Im getting an error code 17 it says that my firewall is ...
2018-09-10 9:15:57 PM
2018-09-11 10:36:58 AM
Loxer
Community Legend
927 Views
1 replies
0 likes
What are labels

927 Views
1 replies
0 likes

Solved!! Malware Windows 10 Desktop Version

PlanFree Operating SystemWindows 10 64-bit My Question or IssueMalwarebytes has detected malware in Spotify. It should be in appdata or roaming folders called Trojan.malpack. I thought there was something wrong with Malwarebytes, so I uninstalled Spo...

Jhello378
Newbie
Plan Free Operating System Windows 10 64-bit My Question or Issue Malwarebytes has detected malware in Spotify. It should be in appdata or roaming folders called Trojan.malpack. ...
2018-09-10 12:46:59 AM
2018-09-11 3:14:20 AM
wmfy-1wi_yhs9
Regular
3279 Views
7 replies
7 likes

3279 Views
7 replies
7 likes

Windows and Mac Queue problem

PlanPremiumCountryUSA DeviceWindows and MacOperating SystemWindows 10 unknown iOS My Question or Issue So a bit of background information. I am working in an office and we have a shared spotify account so that we can queue music up throughout the day...

dxastudio
Newbie
Plan Premium Country USA Device Windows and Mac Operating System Windows 10 unknown iOS My Question or Issue So a bit of background information. I am working in an of...
2018-09-05 9:18:55 PM
2018-09-11 2:23:32 AM
Xpndable
Music Fan
600 Views
1 replies
1 likes

600 Views
1 replies
1 likes

Malawarebytes deleted folders

PlanPremiumCountry AustraliaDevicePCOperating SystemWindows 10, My Question or Issue Hi Malawarebytes detected Spotify as a trojan and deleted folders I have tried reinstalling the app but computer says I have a store version on the computer there is...

valt
Newbie
Plan Premium Country Australia Device PC Operating System Windows 10, My Question or Issue Hi Malawarebytes detected Spotify as a trojan and deleted folders I...
2018-09-11 1:38:58 AM
2018-09-11 1:55:10 AM
Elizadeath
Casual Listener
498 Views
1 replies
1 likes

498 Views
1 replies
1 likes

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