Unexpected change of device to unknown one


Unexpected change of device to unknown one

Casual Listener

For about 3 weeks I'm experiencing strange behavior. I happened 3 times, Spotify out of itself changed selected device on my laptop with Win10. I have 4 devices I could connect but this unexpected change is into some, randomly sounded, like "Jaida". When opening list of devices account dissapears and switch back to previous which was selected. 






Operating System

Windows 10


My Question or Issue

About time issue started I connected headphone Xiomi Redmi Airdots. Would it be possible to give someone access to my account?

2 Replies

Rock Star 19
Rock Star 19

Hi there @whtrbit,

thanks for reaching out to the community !


It is indeed possible for a Spotify account to get taken over like any other online account you create.

Therefore, please first follow the steps provided on this help page.

Furthermore, this help page contains some more optional steps.


However, if after following all the steps above nothing changes i suggest following this Spotify answer.


Let me know what you think 🙂

OneByBooRock Star 19
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Casual Listener

Already changed a pass. See how it goes.

Still, I haven't created any other account. For sure didn't subscribe to any of the playlists added to my account.