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Unknown Webplayer randomly starts playing

Unknown Webplayer randomly starts playing

I have only ever used the spotify application. Never once have I touched a webplayer and lately I've had someone listening to terrible music on my spotify. Sometimes they will even interrupt my session. I haven't given my account details to anyone. I think someone hacked my spotify and no matter how many times I change my password they keep getting in. I am at my witts end.

Plan

Free/Premium

Country

United States

Device

ROG gaming laptop iPhone 11 Pro Max are the only two devices I use

 

Please help. I'm just tryna play the Mamma Mia soundtrack on repeat and this stupid thing keeps happening...

Reply
1 Reply

Hi there @vdiak16606,

thanks for reaching out about this !

 

I'm sorry to hear your having an issue with your account.

 

If you've tried all the steps provided on this support page and this one as well, it would a good idea to consider creating a new account.

 

A new account will provide you with a fresh clean start and would make sure you do not get interrupted using your app.

 

If you do consider doing so, make sure to follow these steps :

- Create a new account

- Use this Spotify Answer to transfer all your data safely to the new account

- Cancel the old subscription of avoid unexpected charges

 

Hope this shed some light.

Let me know if you have any further questions 🙂 

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