Why are some podcasts not available to listen to on the web app?

[PeterQuintana]

Plan

Premium

Country

UK

Device

Dell Laptop

Operating System

Windows 10

My Question or Issue

I am able to listen to Blues Kitchen Radio podcast on my mobile, but when I try to play it on the web app on my laptop, I see a message saying it is not available. Is this a flaw in the design that will be fixed some time soon?

[Bittencourt]

Hey there @PeterQuintana, thanks for writing.

Please make sure you try opening the web player in a private/incognito window. This step makes sure you avoid issues with your browser's cache. If that doesn't do the trick try again in a different kind of browser. 

It's also a good idea to test if you observe the same under a different network. If it works with another connection, it's best to contact the service provider of the original network for more information.

Additionally (if needed), could you try logging in with a friend's account on the web player and see if the issue persists with the same podcast?

Let me know how you get on!