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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1840 Views

0 replies

2 likes

  • 1840 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

147493 Views

83 replies

27 likes

  • 147493 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

132675 Views

294 replies

22 likes

  • 132675 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11109 Views

1 replies

6 likes

  • 11109 Views
  • 1 replies
  • 6 likes

Is this the cache folder?

Hello Without having to reinstall the Spotify Windows app, is this the path where one can safely delete the cache? For me the data folder current size is: 1.14GB Path is below with edited username for privacy reasons. Thank you in advance for any ans...

Music Fan

Hello    Without having to reinstall the Spotify Windows app, is this the path where one can safely delete the cache? For me the data folder current size is: 1.14GB   Path is below...

danielmcgee

Music Fan

555 Views

2 replies

0 likes

  • 555 Views
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Superuser Contribution Playback issues with Windows 11 via Bluetooth Speaker

PlanPremium Family - using Desktop AppCountryUKDeviceHP ZBook Create G7 NotebookOperating SystemWindows 11 - Version 21H2 My Question or IssueI upgraded to windows 11 last week and since then the playback on Spotify, via bluetooth into a speaker (UE ...

Regular

Plan Premium Family - using Desktop App Country UK Device HP ZBook Create G7 Notebook Operating System Windows 11 - Version 21H2    My Question or Issue I upgraded to windows 11 l...

Eni

Moderator

2966 Views

8 replies

0 likes

  • 2966 Views
  • 8 replies
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Superuser Contribution Spotify still in Offline Mode even after Unistalling it mutiple times.

PlanFreeCountryFloridaDeviceDesktopOperating SystemWindows 10 My Question or IssueSpotify still continues to show Offline Mode even after Unistalling and Reinstalling it mutiple times, it works on Website Player but physical Desktop App, all the song...

Casual Listener

  Plan Free Country Florida Device Desktop Operating System Windows 10   My Question or Issue Spotify still continues to show Offline Mode even after Unistalling and Reinstalling...

Eni

Moderator

490 Views

4 replies

0 likes

  • 490 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify closes randomly when playing games

Plan: FamilyPremiumCountry: Norway DeviceHuawei Matebook D 15 signature edition Operating SystemWindows 10 My Question or IssueHello!I have recently ran into a problem with my Spotify application.Whenever I play music in the background while playing ...

Newbie

  Plan: Family Premium Country: Norway   Device Huawei Matebook D 15 signature edition   Operating System Windows 10   My Question or Issue Hello! I have recently...

OscarDC

Moderator

737 Views

1 replies

0 likes

  • 737 Views
  • 1 replies
  • 0 likes

Several issues when using VPN

PlanPremiumCountryPortugalDevicePCOperating SystemWindows 10 My Question or IssueI use a VPN for reasons not concerning to Spotify. A few weeks ago several issues with the Spotify app have risen: I am unable to play songs from any artist page;Spotify...

Casual Listener

Plan Premium Country Portugal Device PC Operating System Windows 10   My Question or Issue I use a VPN for reasons not concerning to Spotify. A few weeks ago several issues with the Sp...

lettuze

Casual Listener

1046 Views

2 replies

2 likes

VPN
VPN Issues
  • 1046 Views
  • 2 replies
  • 2 likes

Superuser Contribution Spotify randomly stops playing music when using some Microsoft apps on Windows 11

PlanPremiumCountrySpainDeviceLenovo Ideapad 5 Pro Gen 6, listening on a Bose QuietComfort 45Operating SystemWindows 11 22000.739 build My Question or IssueHi,I've recently noticed that Spotify randomly stops playing my music, when I'm using some Micr...

Visitor

Plan Premium Country Spain Device Lenovo Ideapad 5 Pro Gen 6, listening on a Bose QuietComfort 45 Operating System Windows 11 22000.739 build   My Question or Issue Hi, I've rece...

JRosh_33

Visitor

1293 Views

3 replies

2 likes

  • 1293 Views
  • 3 replies
  • 2 likes

Superuser Contribution No Video on Windows 10 desktop app but Brave browser working fine.

PlanPremiumCountry NZ DeviceWindows 10 PCOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Premium Country  NZ   Device Windows 10 PC Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Vasil

Moderator

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

[Windows] Unable to play song when resume from hiberanation

PlanPremiumCountrySingaporeDeviceAMD Ryzen 7 Asus X570 desktopOperating SystemWindows 11 22H2 Build 22621.160 My Question or IssueI hibernate my computer for the end of the day.When I resume the desktop the next day, and click the Play button on Spot...

Casual Listener

Plan Premium Country Singapore Device AMD Ryzen 7 Asus X570 desktop Operating System Windows 11 22H2 Build 22621.160   My Question or Issue I hibernate my computer for the end of the d...

MauriceMV

Spotify Star

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify connect doesn't work with iPhone and PC on only one playlist

PlanPremium (Family)CountryUnited StatesDeviceiPhone 12/PCOperating SystemIOS 15.5/Windows 10 ver. 10.0.19044 My Question or IssueWhen using Spotify connect with my iPhone and PC Spotify will not let me directly pick a song on only one playlist, by t...

Newbie

Plan Premium (Family) Country United States Device iPhone 12/PC Operating System IOS 15.5/Windows 10 ver. 10.0.19044   My Question or Issue When using Spotify connect with my iPhone an...

Dian

Spotify Legend

1122 Views

1 replies

0 likes

iOS 15
SpotifyConnect
Windows 10
  • 1122 Views
  • 1 replies
  • 0 likes

Solved!! Spotify crashes immediately -- every time.

PlanPremiumCountryUSADevice Operating SystemWindows 10 My Question or IssueI have spent a lot of time trying to figure this out on my own. I am NOT very "computer-wise" so it's been a challenge. Spotify has been crashing within 2-3 seconds every time...

Newbie

Plan Premium Country USA Device   Operating System Windows 10   My Question or Issue I have spent a lot of time trying to figure this out on my own.  I am NOT very "computer-...

Taylith

Community Legend

562 Views

1 replies

3 likes

  • 562 Views
  • 1 replies
  • 3 likes

Superuser Contribution No Spotify Connect with Argon Stream2

I have a Premium Spotify account and live in the Netherlands. I use Spotify Connect with some devices (e.g. a Denon receiver) and that works great.Shortly, I bought a used Argon Stream2. Internet radio and local network audio works great. But I can't...

Casual Listener

I have a Premium Spotify account and live in the Netherlands. I use Spotify Connect with some devices (e.g. a Denon receiver) and that works great. Shortly, I bought a used Argon Stream2. Internet r...

digilb

Casual Listener

2383 Views

5 replies

0 likes

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  • 5 replies
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Superuser Contribution Windows 11: can't change songs and won't stop unless I kill all the processes in the task manager

PlanPremiumCountryNetherlandsDeviceDell laptopOperating SystemWindows 11 My Question or IssueAfter running for a while, I cannot start a new song (it just keeps playing the current song) and I cannot close the app, unless I kill every Spotify process...

Visitor

Plan Premium Country Netherlands Device Dell laptop Operating System Windows 11   My Question or Issue After running for a while, I cannot start a new song (it just keeps playing the c...

Dian

Spotify Legend

1047 Views

1 replies

0 likes

  • 1047 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Desktop App won't play

PlanPremiumCountryUSADevicePCOperating SystemWin10 My Question or IssueI can'[t get anything to play on the desktop app. My android and the web player both work, but the app is unable to play anything. The PC plays other sounds from Web Player, Games...

Casual Listener

  Plan Premium Country USA Device PC Operating System Win10   My Question or Issue I can'[t get anything to play on the desktop app. My android and the web player both work, but ...

erkyp3rky

Casual Listener

963 Views

5 replies

0 likes

unable to play
  • 963 Views
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  • 0 likes

Superuser Contribution Adding a song to my play queue removes all songs from my play queue, then plays one song only

PlanPremiumCountryUSADeviceDell Ultrabook Latitude E7470Operating SystemWindows 10 Pro My Question or IssueAs I'm listening to a playlist, I will sometimes add one random song to my queue that is not on the playlist. Every time I do this, my entire q...

Casual Listener

Plan Premium Country USA Device Dell Ultrabook Latitude E7470 Operating System Windows 10 Pro   My Question or Issue As I'm listening to a playlist, I will sometimes add one random son...

TalmonClayton

Casual Listener

1036 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Search results problems

PlanPremiumCountrySpainDeviceDellOperating SystemWindows My Question or IssueEver since some changes in search, it seems to misbehave more often than not. First of all there are no results for very common words:Second of all, clicking on headers Play...

Roadie

Plan Premium Country Spain Device Dell Operating System Windows   My Question or Issue Ever since some changes in search, it seems to misbehave more often than not.   First of a...

MauriceMV

Spotify Star

353 Views

1 replies

1 likes

  • 353 Views
  • 1 replies
  • 1 likes

spotify shows songs to be only 0:29 second long

Hi, today I noticed that in some albums the songs are showed to be 0:29 seconds long (always and only 0:29) while obviously they are longer. Once I play them the right lenght appears on the playing bar, but still not in the album. This only happens i...

Casual Listener

Hi, today I noticed that in some albums the songs are showed to be 0:29 seconds long (always and only 0:29) while obviously they are longer. Once I play them the right lenght appears on the playing b...

Hearin

Visitor

4613 Views

16 replies

13 likes

  • 4613 Views
  • 16 replies
  • 13 likes

Spotify Enhanced playlists have trouble with Play Everywhere and queue

My situation is like this:I have a public Spotify playlist of mine which I am enhancing on my Android phone (OnePlus 9, latest OS update, latest Spotify update). I am playing the music on my Windows 10 desktop (latest Windows update, latest Spotify a...

Casual Listener

My situation is like this: I have a public Spotify playlist of mine which I am enhancing on my Android phone (OnePlus 9, latest OS update, latest Spotify update). I am playing the music on my Window...

3628 Views

0 replies

1 likes

Enhance feature
Play Que
  • 3628 Views
  • 0 replies
  • 1 likes

when i log into an account spotify doesnt work anymore

hey,i have the problem, that when i log open spotify on my pc it work fine until i log into an account (it doesnt matte which account i use) then there is an error message and nothing works anymore. also i cant log out of my account because everythin...

Newbie

hey, i have the problem, that when i log open spotify on my pc it work fine until i log into an account (it doesnt matte which account i use) then there is an error message and nothing works anymore...

Bella_K

Composer

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Spotify is adding k-pop songs to the j-pop mix.

When I want to listen to J-pop I play the J-pop mix made for me by spotify. Now recently it has been adding k-pop songs to the mix. I like k-pop but when I want to listen SPECIFICALLY to J-pop I don't want k-pop songs mixed in. I assume there is no f...

Visitor

When I want to listen to J-pop I play the J-pop mix made for me by spotify. Now recently it has been adding k-pop songs to the mix. I like k-pop but when I want to listen SPECIFICALLY to J-pop I don'...

Sake69

Newbie

1512 Views

2 replies

1 likes

  • 1512 Views
  • 2 replies
  • 1 likes

Superuser Contribution Fullscreen on desktop app not available

I don't know why because i have seen people access this feature but for some reason i cant play my songs in Fullscreen.

Visitor

I don't know why because i have seen people access this feature but for some reason i cant play my songs in Fullscreen.

Dian

Spotify Legend

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes