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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 136343 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 136343 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 52710 Views
  • 0 replies
  • 33 likes
  • Windows
  • 52710 Views
  • 0 replies
  • 33 likes

Superuser Contribution Home page not loading "Couldn't find that page" after the update

PlanFreeCountryRomania DeviceASUS A540LJ XX612DOperating SystemWindows 10 My Question or IssueWell this started happening after the new UI update and I have no clue what caused it. Any ideas?P.S I already did a clean install of the app

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  • Music Fan
  • Plan Free Country Romania   Device ASUS A540LJ XX612D Operating System Windows 10   My Question or Issue Well this started happening after the new UI update and I have no clue wh...
  • Novy
  • Moderator
  • 1220 Views
  • 9 replies
  • 1 likes
  • 1220 Views
  • 9 replies
  • 1 likes

Superuser Contribution Friend Glitch

PlanPremiumCountryUSADeviceHP Windows 10 laptopOperating SystemWindows 10 My Question or IssueOne of my friends that I follow on Spotify suddenly appears as "1299660894" and their profile picture is blank. What does this mean?

  • Gig Goer
  • Plan Premium Country USA Device HP Windows 10 laptop Operating System Windows 10   My Question or Issue One of my friends that I follow on Spotify suddenly appears as "1299660894" and ...
  • Mihail
  • Spotify Legend
  • 208 Views
  • 3 replies
  • 0 likes
  • 208 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify can't play anything

PlanPremiumCountryCzech RepublicDeviceAsus ZenbookOperating SystemWindows 10 My Question or IssueHello everybody, Spotify App started writing to me (when I want to play normal music on Spotify) "We can't play this file, please import this file to Spo...

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  • Casual Listener
  • Plan Premium Country Czech Republic Device Asus Zenbook Operating System Windows 10   My Question or Issue Hello everybody, Spotify App started writing to me (when I want to play norma...
  • Mihail
  • Spotify Legend
  • 208 Views
  • 2 replies
  • 0 likes
  • 208 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to navigate with shortcuts Alt+left arrow and ALT+right arrow

Unable to navigate with shortcuts Alt+left arrow and ALT+right arrow after latest desktop app release on W10. I read that this error keeps coming back to Spotify and I've found topics on this from many years back. Obviously something Spotify can't se...

  • Music Fan
  • Unable to navigate with shortcuts Alt+left arrow and ALT+right arrow after latest desktop app release on W10. I read that this error keeps coming back to Spotify and I've found topics on this from ma...
  • Ivan
  • Spotify Legend
  • 195 Views
  • 2 replies
  • 1 likes
  • 195 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Every song is greyed out

PlanPremiumCountryTurkeyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)desktopOperating System(iOS 10, Android Oreo, Windows 10,etc.)Windows 10My Question or IssueAfter doing the latest update everything is grayed out saying "this content i...

  • Casual Listener
  •   Plan Premium Country Turkey Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) desktop Operating System (iOS 10, Android Oreo, Windows 10,etc.) Windows 10 My Question o...
  • Mihail
  • Spotify Legend
  • 2268 Views
  • 5 replies
  • 0 likes
  • 2268 Views
  • 5 replies
  • 0 likes

Superuser Contribution Terrible new desktop UI

When I hit the upgrade link today I was shocked at the result. The new desktop UI is terrible! The playlist is now left aligned with a wiiiide horizontal distance between the info sections, so if I wanna do a quick check to see what date I have on a ...

  • Music Fan
  • When I hit the upgrade link today I was shocked at the result. The new desktop UI is terrible! The playlist is now left aligned with a wiiiide horizontal distance between the info sections, so if I w...
  • CarlosE
  • Moderator
  • 2899 Views
  • 7 replies
  • 61 likes
  • 2899 Views
  • 7 replies
  • 61 likes

Solved!!Superuser Contribution Spotify continues to fail to launch with GIMP open

PlanPremium - FamilyCountryUKDevice- Operating SystemDesktop, Windows 10 Pro, all updates This is a follow up of my previous issue which was closed as fixed, but this behaviour continues to happen - https://community.spotify.com/t5/Ongoing-Issues/Des...

  • Regular
  • Plan Premium - Family Country UK Device- Operating System Desktop, Windows 10 Pro, all updates   This is a follow up of my previous issue which was closed as fixed, but this behaviour con...
  • Novy
  • Moderator
  • 276 Views
  • 5 replies
  • 0 likes
  • 276 Views
  • 5 replies
  • 0 likes

Superuser Contribution Non-retractable curtain (interferes)

PlanFreeCountry DevicePCOperating SystemWindows 10 My Question or IssueIn update 1.1.54.592, a curtain appeared (in the free version) and does not go down, there is no advertising there. We can fix this. And in update 1.1.56.595 there is also a curta...

  • Casual Listener
  •   Plan Free Country   Device PC Operating System Windows 10   My Question or Issue In update 1.1.54.592, a curtain appeared (in the free version) and does not go down, there...
  • Eni
  • Moderator
  • 255 Views
  • 7 replies
  • 0 likes
  • 255 Views
  • 7 replies
  • 0 likes

Superuser Contribution Extremely slow buffering of tracks on desktop app and web player

PlanFree/PremiumCountryPhilippinesOperating SystemWindows 10 1909 My IssueAs stated in the title, streaming tracks is extremely slow. Like every 5 seconds or so, music will suddenly stop and a "can't play current song" error appears. Now, before tell...

  • Visitor
  • Plan Free/Premium Country Philippines Operating System Windows 10 1909   My Issue As stated in the title, streaming tracks is extremely slow. Like every 5 seconds or so, music will sud...
  • Novy
  • Moderator
  • 1910 Views
  • 5 replies
  • 1 likes
  • Desktop
    Premium
  • 1910 Views
  • 5 replies
  • 1 likes

Superuser Contribution Larger volume slider on desktop app (ONE topic please to combine all kudos)

On the Windows desktop version, make the volume slider bigger. The screen/UI is large enough and it would we quite handy as to adjust the volume in an easy way. More or like the Windows 10 sound bar, to easily adjust/slide the volume. And I think mos...

  • Music Fan
  • On the Windows desktop version, make the volume slider bigger.   The screen/UI is large enough and it would we quite handy as to adjust the volume in an easy way. More or like the Windows 10 s...
  • kiddingguy
  • Music Fan
  • 558 Views
  • 5 replies
  • 4 likes
  • slider
    volume
    volume slider
  • 558 Views
  • 5 replies
  • 4 likes

Superuser Contribution error Accesscode 32

PlanFree/PremiumCountry DeviceWindows 10Operating SystemWindows 10 My Question or IssueHi im currently trying to unblock the Spotify app for students on our school network. however i keep getting an accesscode error 32. any ideas how to resolve this?...

  • Visitor
  • Plan Free/Premium Country   Device Windows 10 Operating System Windows 10   My Question or Issue Hi im currently trying to unblock the Spotify app for students on our school netwo...
  • CarlosE
  • Moderator
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Show desktop overlay when using media keys" option missing

PlanFreeCountryGermanyDeviceMSI GF63 8RDOperating SystemWindows 10 My Question or IssueHey,for some reason the option "Show desktop overlay when using media keys" is missing meaning I can't deactivate the overlay anylonger which is really annoying. I...

  • Casual Listener
  • Plan Free Country Germany Device MSI GF63 8RD Operating System Windows 10   My Question or Issue Hey, for some reason the option "Show desktop overlay when using media keys" is mis...
  • MStachowicz
  • Regular
  • 1176 Views
  • 4 replies
  • 1 likes
  • overlay
    problem
    Windows 10
  • 1176 Views
  • 4 replies
  • 1 likes

Superuser Contribution Media overlay reappeared, the option to disable it disappeared

PlanPremium CountryFrance (language=French) DeviceAcer Aspire 5 nitro Operating SystemWindows 10 Spotify version1.1.48.625.g1c87c7f7-a My Question or IssueToday the annoying media overlay (name and album pic, possibility to change song) when increasi...

  • Casual Listener
  • Plan Premium   Country France (language=French)   Device Acer Aspire 5 nitro   Operating System Windows 10   Spotify version 1.1.48.625.g1c87c7f7-a   My Questi...
  • MStachowicz
  • Regular
  • 923 Views
  • 5 replies
  • 2 likes
  • 923 Views
  • 5 replies
  • 2 likes

Superuser Contribution Media keys overlay huge problem.

PlanPremiumOperating SystemWindows 10 My Question or Issue"Menu > Edit > Preferences > and scroll down to view Display options.Disable the “show desktop overlay when using media keys” option (turns grey if disabled)." I recently updated my Spotify an...

  • Casual Listener
  •   Plan Premium Operating System Windows 10   My Question or Issue "Menu > Edit > Preferences > and scroll down to view Display options.Disable the “show desktop overlay...
  • MStachowicz
  • Regular
  • 1902 Views
  • 6 replies
  • 1 likes
  • 1902 Views
  • 6 replies
  • 1 likes

Superuser Contribution Song skips ~50 seconds when switching from iOS to windows using Connect

PlanPremiumCountryGermanyDevice(iPhone 12 to windows PC)Operating System14.3 My Question or IssueEvery time I switch from my phone to my PC using Connect, the song skips forward ~50 seconds, which means I need to restart it every single time.

  • Casual Listener
  • Plan Premium Country Germany Device (iPhone 12 to windows PC) Operating System 14.3   My Question or Issue Every time I switch from my phone to my PC using Connect, the song skips forw...
  • Jeremy
  • Spotify
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files gone since the latest update

Hello! I've noticed that the "Local files" menu on the left has disappeared after the latest update. Where is it now? Or is it gone forever?

  • Casual Listener
  • Hello! I've noticed that the "Local files" menu on the left has disappeared after the latest update. Where is it now? Or is it gone forever?
  • Jeremy
  • Spotify
  • 1155 Views
  • 7 replies
  • 5 likes
  • 1155 Views
  • 7 replies
  • 5 likes

Superuser Contribution Lastest update reverted to only 50 songs in a queue and can't easily be resorted

PlanPremiumCountryUnited StatesDeviceDesktopOperating SystemWindows 10 My Question or IssueAfter an update a week or so ago, I can now only have 50 songs display in my queue (an issue that was fixed years ago), and I can't easily drag the songs to re...

  • Casual Listener
  • Plan Premium Country United States Device Desktop Operating System Windows 10   My Question or Issue After an update a week or so ago, I can now only have 50 songs display in my queue ...
  • Ver
  • Spotify Legend
  • 734 Views
  • 6 replies
  • 13 likes
  • 50 queue
    drag and drop
    queue
  • 734 Views
  • 6 replies
  • 13 likes

Solved!! Spotify can't play this right now...

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI am getting the error "Spotify can't play this right now. If you have the file on your computer you can import it" when trying to use the desktop app on my PC. So far I have...

  • Casual Listener
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue I am getting the error "Spotify can't play this right now. If you have the file on your computer y...
  • Mister_Wrecked
  • Casual Listener
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution The play/pause key on my keyboard is no longer working with spotify if I have spotify on the backgro

PlanFreeCountryMexicoDeviceAsus pcOperating SystemWindows 10 My Question or IssueThe play/pause key on my keyboard is no longer working with spotify if I have spotify on the backgroundThis used to work before the update of course.It does work sometim...

  • Newbie
  •   Plan Free Country Mexico Device Asus pc Operating System Windows 10   My Question or Issue The play/pause key on my keyboard is no longer working with spotify if I have spot...
  • Mihail
  • Spotify Legend
  • 681 Views
  • 1 replies
  • 0 likes
  • 681 Views
  • 1 replies
  • 0 likes

Solved!! Spotify window's top right Minimize-maximize-Close buttons dispalyed at wrong place

PlanPremiumCountryHungaryDevicedesktop PC, Radeon HD7790, 3840x2160@30Hz, ver 18.2.1Operating SystemWin7 Ulti,64bit, Hungarian My Question or Issue When Windows7 boots up, Close-Min-Max buttons displayed at wrong position. When I move Spotify window,...

  • Casual Listener
  • Plan Premium Country Hungary Device desktop PC, Radeon HD7790, 3840x2160@30Hz, ver 18.2.1 Operating System Win7 Ulti,64bit, Hungarian   My Question or Issue  When Windows7 boots u...
  • naylor83
  • Newbie
  • 6961 Views
  • 5 replies
  • 4 likes
  • 6961 Views
  • 5 replies
  • 4 likes