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Family
Country
Device
Windows 10 Pro
Operating System
Edition Windows 10 Pro
Version 22H2
Installed on 6/12/2020
OS build 19045.2788
Experience Windows Feature Experience Pack 120.2212.4190.0
My Question or Issue
Spotify Version Spotify for Windows
1.2.8.923.g4f94bf0d
Listened to the desktop app fine this same day early in the morning no issues for 4 hours or so.
Opened the same desktop app this same evening and gets through about half a song and just crashes (stops playing and closes app). Nothing has changed, no Windows updates, etc. Checked firewall, OK.
Went through the troubleshooting steps listed in the help area, web player works fine, just can't play local files. Samsung Galaxy 22 Ultra plays fine, just can't play local files. the local files thing has been a problem that hasn't been solved, it's on and I have it pointed to the drive with my local files.
I uninstalled Spotify and went to the Microsoft Store as advised in help and redownloaded after a restart. Same issue. Crashing continues.
Hi there @MarkV68,
Thanks for reaching out about this in the Community!
It's a good idea to clear any entries containing Spotify from your hosts file. You can follow this Guide. These can often cause issues with the Desktop app and prevent it from starting.
Regarding the local files - local files upload might be blocked by your Firewall rule, since firewalls often block traffic through certain networking ports. You can try creating an exception for the Spotify app, or switch the firewall entirely to test if everthing works fine. We also recommend turning off any VPN you might be using.
Hope this helps.
Hi there @MarkV68,
Thanks for the detailed description! No worries, there're also a few other things we can try.
We suggest that you head to Settings > toggle on Show Local Files > toggle off all the sources that appear there > toggle off Show Local Files. Afterwards, make sure to restart your PC.
If the issue persists, we'd recommend turning Hardware Acceleration off in the app settings and then restart the app.
Keep us posted on how it goes.
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