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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 134263 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 134263 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50896 Views
  • 0 replies
  • 32 likes
  • Windows
  • 50896 Views
  • 0 replies
  • 32 likes

Superuser Contribution Blacked out playlists and buttons

Sometimes my home, search button and playlists are blacked out. Making it hard to see with combination of the dark application. PlanPremiumCountryNetherlandsDevicePCOperating SystemWindows 10

  • Newbie
  • Sometimes my home, search button and playlists are blacked out. Making it hard to see with combination of the dark application.    Plan Premium Country Netherlands Device PC Operati...
  • Ivan
  • Spotify Legend
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps crashing after 5 minutes

PlanPremiumCountryBelgiumDeviceHP Envy laptop 13-ad0xxOperating SystemWindows 10 My Question or IssueI've posted this question before, for my laptop and phone.I open the app, my music plays for 5 minutes or so and then my app crashes and closes.The p...

  • Casual Listener
  • Plan Premium Country Belgium Device HP Envy laptop 13-ad0xx Operating System Windows 10   My Question or Issue I've posted this question before, for my laptop and phone. I open the ...
  • Alex
  • Moderator
  • 497 Views
  • 5 replies
  • 0 likes
  • 497 Views
  • 5 replies
  • 0 likes

Superuser Contribution Why does the new desktop update absolutely suck? So many features GONE.

Spotify updated about a week ago on my laptop, and it's absolute trash now. I can no longer edit playlist photos or descriptions. When I click on my profile, I can't view my account the way others do anymore. I can't change the order of playlists any...

  • Visitor
  • Spotify updated about a week ago on my laptop, and it's absolute trash now. I can no longer edit playlist photos or descriptions. When I click on my profile, I can't view my account the way others do...
  • iNNoVation
  • Casual Listener
  • 3380 Views
  • 24 replies
  • 50 likes
  • 3380 Views
  • 24 replies
  • 50 likes

Superuser Contribution [Desktop][Browse] Get back to the orginal position in the album library

Hi! The new update of the desktop app looks very nice and the overall user experience has improved in my opinion. I figured there is something that was better implemented before though: as an album listener I have a big album library which I tend to ...

  • Casual Listener
  • Hi! The new update of the desktop app looks very nice and the overall user experience has improved in my opinion. I figured there is something that was better implemented before though: as an album l...
  • Mihail
  • Spotify Legend
  • 152 Views
  • 1 replies
  • 3 likes
  • Browse
    Desktop
  • 152 Views
  • 1 replies
  • 3 likes

Superuser Contribution [Desktop][Playlists] Add the recently added feature from Android

a recent update taht redesinged the UI seems to have removed then option to sort playlists by recently added. Personaly i only listen to my playlists. The feature still exist on Android so it seems like it accidentaly got dropped...

  • Visitor
  • a recent update taht redesinged the UI seems to have removed then option to sort playlists by recently added. Personaly i only listen to my playlists. The feature still exist on Android so it seems l...
  • Mihail
  • Spotify Legend
  • 72 Views
  • 1 replies
  • 0 likes
  • Desktop
    Playlists
  • 72 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Other] Playlist Images Don't Load and Folders Don't Appear on New Windows UI

I have a lot of playlists that I use a lot of folders to keep sorted; without folders my library would be a practically unusable mess. I always used to use the big icons in the center to navigate, but with the new UI, that is very difficult. Folders ...

  • Casual Listener
  • I have a lot of playlists that I use a lot of folders to keep sorted; without folders my library would be a practically unusable mess. I always used to use the big icons in the center to na...
  • Mihail
  • Spotify Legend
  • 136 Views
  • 1 replies
  • 2 likes
  • Desktop
    Other
  • 136 Views
  • 1 replies
  • 2 likes

Superuser Contribution For $120 a year the new desktop sucks. Please revert!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jeremy
  • Moderator
  • 334 Views
  • 5 replies
  • 1 likes
  • 334 Views
  • 5 replies
  • 1 likes

Superuser Contribution Web Player stops at 9 seconds

PlanPremium Family PlanCountryUSADeviceROG-STRIX-GL531GTOperating SystemWindows 10 Home 21H1OS Build19043.985BrowsersFirefox 88.0.1 (64-bit)Chrome Version 90.0.4430.212 (Official Build) (64-bit) When using the Spotify Web Player to play a Playlist, t...

mikegonzalez2k_0-1622517493809.png
  • Newbie
  • Plan Premium Family Plan Country USA Device ROG-STRIX-GL531GT Operating System Windows 10 Home 21H1 OS Build 19043.985 Browsers Firefox 88.0.1 (64-bit) Chrome Version 90.0.4430.212 (Of...
  • Jeremy
  • Moderator
  • 258 Views
  • 1 replies
  • 1 likes
  • 258 Views
  • 1 replies
  • 1 likes

Superuser Contribution Pros and Cons of the 2021 update and if there is something I can do to remove the cons

PlanFreeCountryDenmarkDevicePCOperating SystemWindows 10 My Question or IssueI have been using spotify for quite a while now, I started using spotify on another account that I had connected to my facebook back in 2013ish, but I made a new account a y...

  • Casual Listener
  • Plan Free Country Denmark Device PC Operating System Windows 10   My Question or Issue I have been using spotify for quite a while now, I started using spotify on another account that ...
  • Jeremy
  • Moderator
  • 488 Views
  • 4 replies
  • 5 likes
  • artists
    new releases
    sorting
    Update
  • 488 Views
  • 4 replies
  • 5 likes

making public lists visible to others??

I'm a new user, so apologies if this question has an obvious answer.I have a premium account using Windows 10.I put a list of tracks into a playlist, and mark it public. Then on another account (free if that matters) I try to search for that playlist...

  • Regular
  • I'm a new user, so apologies if this question has an obvious answer. I have a premium account using Windows 10. I put a list of tracks into a playlist, and mark it public. Then on another account (...
  • Arikabeth
  • Roadie
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify pauses music when open on Desktop & IPhone

PlanPremiumCountryAustraliaDeviceWindows 10 & iPhone 10Operating SystemWindows 10 IOs 14 My Question or Issuerecently my spotify on iphone would keep pausing immediatly after pushing the play button after a while of this issue I soon noticed that if ...

  • Casual Listener
  • Plan Premium Country Australia Device Windows 10 & iPhone 10 Operating System Windows 10 IOs 14   My Question or Issue recently my spotify on iphone would keep pausing immediatly a...
  • Eni
  • Moderator
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution play part of public list

Plan Premium DeviceWindows (using web player)Operating SystemWindows 10 My Question or IssueIs there a way to play part of a long, public playlist?I'm a new Spotify user, so there may be something obvious that I'm missing. In this case there is a pub...

  • Regular
  • Plan Premium   Device Windows (using web player) Operating System Windows 10   My Question or Issue Is there a way to play part of a long, public playlist? I'm a new Spotify user...
  • Arikabeth
  • Roadie
  • 213 Views
  • 4 replies
  • 0 likes
  • 213 Views
  • 4 replies
  • 0 likes

Superuser Contribution [Desktop] Feedback on new UI on desktop client

Since the last update, the "Recently played" section seems to be gone in the desktop client. Since this was the feature I was using the most, I really have a hard time using your software now. It makes using spotify uncomfortable. If this change not ...

  • Visitor
  • Since the last update, the "Recently played" section seems to be gone in the desktop client.   Since this was the feature I was using the most, I really have a hard time using your software no...
  • Mihail
  • Spotify Legend
  • 147 Views
  • 1 replies
  • 5 likes
  • Desktop
  • 147 Views
  • 1 replies
  • 5 likes

Superuser Contribution Settings reset on desktop app

PlanPremiumCountryGreeceOperating SystemWindows 10 My Question or Issue Every time I shut down or restart my laptop, Spotify resets all its settings.First, it logs out even though I have the 'remember me' option selected. However, the main issue is t...

  • Casual Listener
  • Plan Premium Country Greece Operating System Windows 10   My Question or Issue   Every time I shut down or restart my laptop, Spotify resets all its settings. First, it logs out e...
  • Novy
  • Moderator
  • 1152 Views
  • 1 replies
  • 1 likes
  • 1152 Views
  • 1 replies
  • 1 likes

Superuser Contribution Connect To A Device Not Working

PlanFamily Premium CountryCanada DevicePC/Razer Phone 2 Operating SystemWindows 10/Android 9 My Question or IssueSpotify "connect to a device" isn't working at all. When I'm on my PC and try to switch the audio to my phone the phone will display for ...

  • Visitor
  • Plan Family Premium   Country Canada   Device PC/Razer Phone 2   Operating System Windows 10/Android 9   My Question or Issue Spotify "connect to a device" isn't work...
  • Ver
  • Spotify Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop] Artists list no longer loads in entirety with poor loading experience since update

PlanPremiumCountryAustraliaDevicePCOperating SystemWindows 10 My Question or IssueThe Spotify app's previous update has introduced a significant time wasting feature that loads the Artists list in very small numbers while scrolling instead of loading...

  • Casual Listener
  • Plan Premium Country Australia Device PC Operating System Windows 10   My Question or Issue The Spotify app's previous update has introduced a significant time wasting feature that loa...
  • Alex
  • Moderator
  • 224 Views
  • 4 replies
  • 1 likes
  • 224 Views
  • 4 replies
  • 1 likes

Superuser Contribution where's the new music for me notifications now?

Everything in this horrendous new update is a total and absolute trash, but the most crazy thing is that I've been looking for the new music for me notifications and I can't find it anywhere. I have a paid account and I'm only spammed with trash ever...

  • Roadie
  • Everything in this horrendous new update is a total and absolute trash, but the most crazy thing is that I've been looking for the new music for me notifications and I can't find it anywhere. I have ...
  • CarlosE
  • Moderator
  • 235 Views
  • 4 replies
  • 0 likes
  • Music
    new
    Notifications
  • 235 Views
  • 4 replies
  • 0 likes

Superuser Contribution No we won't use your feedback thread

It seems the mods here are panicking a bit, they're locking threads about the horrible new UI left and right and serving us their usual ridiculous copy/paste BS about how they "care about customers feedback" (mega-LOL). So, no, we won't use your usel...

  • Roadie
  • It seems the mods here are panicking a bit, they're locking threads about the horrible new UI left and right and serving us their usual ridiculous copy/paste BS about how they "care about customers f...
  • Ivan
  • Spotify Legend
  • 700 Views
  • 2 replies
  • 2 likes
  • 700 Views
  • 2 replies
  • 2 likes

Solved!!Superuser Contribution Songs cut out after 6 seconds

PlanPremiumCountryAustraliaDeviceSurface Pro 6Operating SystemWindows 10 My Question or IssueThe desktop application has decided to stop playing songs ("Spotify can't play this right now. If you have the file on your computer you can import it.") unl...

  • Casual Listener
  • Plan Premium Country Australia Device Surface Pro 6 Operating System Windows 10   My Question or Issue The desktop application has decided to stop playing songs ("Spotify can't play th...
  • Alex
  • Moderator
  • 343 Views
  • 3 replies
  • 1 likes
  • 343 Views
  • 3 replies
  • 1 likes

Env: prod