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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1285 Views

0 replies

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144231 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129122 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10855 Views

1 replies

6 likes

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[Win11] Spotify does not remember position and size of window

The Spotify window on Windows 11 does not remember where it has been placed on the screen meaning that every time the computer restarts, you have to re-snap the window. This is especially inconvenient if the size of said window doesn't conform with t...

Newbie

The Spotify window on Windows 11 does not remember where it has been placed on the screen meaning that every time the computer restarts, you have to re-snap the window. This is especially inconvenien...

861 Views

0 replies

4 likes

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songs not in playlist not playing

Whenever I play a playlist, songs play perfectly. However, when I want to listen to an artist or album and those songs aren't on my playlist, spotify just doesn't play. This also extends to enhanced versions of my playlist: the songs that were not pr...

Visitor

Whenever I play a playlist, songs play perfectly. However, when I want to listen to an artist or album and those songs aren't on my playlist, spotify just doesn't play. This also extends to enhanced ...

Miglekk

Casual Listener

398 Views

3 replies

0 likes

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Superuser Contribution Spotify stops playing after Windows Energy Mode

PlanPremiumCountryGermany DevicePCOperating SystemWindows 10 My Question or IssueWhen I put my PC into energy saving mode and then restart it, I can no longer start the playlist I was listening to before. I have to select the playlist I want to liste...

Regular

Plan Premium Country Germany   Device PC Operating System Windows 10   My Question or Issue When I put my PC into energy saving mode and then restart it, I can no longer start th...

Eni

Moderator

762 Views

8 replies

1 likes

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My Spotify doesn't play "Albums" or "Most Played Songs of Any artist"

My Spotify doesn't play "Albums" or "Most Played Songs of Any artist"It only plays the songs of my liked ones, and from my playlists. If I try to go to the Artist profile, and click on the song that I want, the player simply goes gray and stops. It a...

Casual Listener

My Spotify doesn't play "Albums" or "Most Played Songs of Any artist" It only plays the songs of my liked ones, and from my playlists. If I try to go to the Artist profile, and click on the song tha...

fett-

Casual Listener

845 Views

4 replies

0 likes

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Solved!! Error messagge: Spotify can't play right now.. How can I fix?

On Windows 10, while trying to play an online song it keeps saying:"Spotify can't play this right now. If you have the file on your computer you can import it" (i have never used spotify for local music) On the latest exe version or app from Windows ...

Casual Listener

On Windows 10, while trying to play an online song it keeps saying: "Spotify can't play this right now. If you have the file on your computer you can import it" (i have never used spotify for local ...

m_pasqui

Casual Listener

1875 Views

3 replies

0 likes

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Did spotify reduce ads?

I noticed I'm not receiving ads every 3 songs since the new update, after 7-8 I'm receiving them.It's unusual.I know it's a good thing that ads are lesserbut I feel like this might hurt spotify revenue structure if it's just a bug.Happy to help Updat...

Regular

I noticed I'm not receiving ads every 3 songs since the new update, after 7-8 I'm receiving them. It's unusual. I know it's a good thing that ads are lesser but I feel like this might hurt spotify...

521 Views

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Superuser Contribution I cannot hear my music through my headphones

The volume is up, the song says its playing, and other things will go through the headphones but I cannot hear the song or any other thing on Spotify. I cannot find any issue other than Spotify itself.

Visitor

The volume is up, the song says its playing, and other things will go through the headphones but I cannot hear the song or any other thing on Spotify. I cannot find any issue other than Spotify itsel...

Yordan

Moderator

245 Views

1 replies

0 likes

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Superuser Contribution Any button on keyboard changes songs on Spotify rapidly, any # or letter.

As I was playing a video game, I was typing in game and my music started to freak change on me. I got a new PC and I have Windows 11. It hasn't done this to me on my older PC. It is the same keyboard as previous. I'd like to listen to music as I game...

Visitor

As I was playing a video game, I was typing in game and my music started to freak change on me. I got a new PC and I have Windows 11. It hasn't done this to me on my older PC. It is the same keyboard...

AlejaR

Moderator

1237 Views

1 replies

0 likes

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Superuser Contribution sportify stops responding randomly windows 11, music keeps playing

I have had this happened couple times on windows spotify app. I'm listening to songs and flipping through songs just fine and one of a sudden the desktop app wont respond to anything, the current song keeps playing. I close the program and the song k...

Newbie

  I have had this happened couple times on windows spotify app. I'm listening to songs and flipping through songs just fine and one of a sudden the desktop app wont respond to anything, the cur...

Dian

Spotify Legend

602 Views

1 replies

0 likes

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Solved!! Spotify randomly mutes and plays Weird World by Weird007

When I play music in the background, spotify randomly mutes itself and plays the Album "Weird World" by Weird007. I have never heard of this band and never listened to any of their songs. This happens completely randomly when listening to a playlist.

Casual Listener

When I play music in the background, spotify randomly mutes itself and plays the Album "Weird World" by Weird007. I have never heard of this band and never listened to any of their songs. This happen...

Y_an_

Casual Listener

646 Views

3 replies

0 likes

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Superuser Contribution I cannot deactivate autoplay

When I go to the settings in my browser, there is no possibility to deactivate autoplay. How can I deactivate it in the browser (Chrome and Edge the same)?

Visitor

When I go to the settings in my browser, there is no possibility to deactivate autoplay. How can I deactivate it in the browser (Chrome and Edge the same)?

Yordan

Moderator

286 Views

1 replies

0 likes

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Superuser Contribution Why am I getting this error whenever I try to sign into Spotify?

Whenever I go to sign in on my Windows Vista laptop, I am given the error "This app is restricted to Premium users only. (Error code: 409)." Is this due to the discontinuation of older versions of Spotify, or is it something else? Additionally, if it...

Visitor

Whenever I go to sign in on my Windows Vista laptop, I am given the error "This app is restricted to Premium users only. (Error code: 409)." Is this due to the discontinuation of older versions of Sp...

Yordan

Moderator

1771 Views

1 replies

0 likes

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Superuser Contribution Spotify will not play classical music on this device

1. classical music on a playlist will play, but classical will not play from search results.2. Classical music will play on other devices.

Casual Listener

1. classical music on a playlist will play, but classical will not play from search results. 2. Classical music will play on other devices.

aboman

Casual Listener

627 Views

2 replies

0 likes

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Is there any hope that Spotyify's group feature will make an appearance on PC and Android???

I use Spotify a ton, and love listening to music with people online. Spotify doesn't make that any easier for me however. I have lots of people who I'd love to have invite to listening with me. They all have premium and since I'm already an avid Spot...

Casual Listener

I use Spotify a ton, and love listening to music with people online. Spotify doesn't make that any easier for me however. I have lots of people who I'd love to have invite to listening with me. They ...

287 Views

0 replies

0 likes

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Superuser Contribution Spotify says I'm offline, but clearly I am!

I can't get Spotify to work on my computer, it says I'm offline. I assure you I am online!! It will play just fine on my cell phone!!

Visitor

I can't get Spotify to work on my computer, it says I'm offline. I assure you I am online!! It will play just fine on my cell phone!!

Dian

Spotify Legend

234 Views

1 replies

0 likes

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Superuser Contribution How to disable the "Windows operating system requires an upgrade" warning?

PlanPremiumCountryUSADevicePCOperating SystemWindows 7 My Question or IssueEvery time I open the desktop app in my Windows 7 PC, I get this warning and I have to click "Dismiss". I am NOT going to upgrade this PC to a newer version. Is there any way ...

Music Fan

Plan Premium Country USA Device PC Operating System Windows 7   My Question or Issue Every time I open the desktop app in my Windows 7 PC, I get this warning and I have to click "Dismi...

Lolo421

Newbie

5071 Views

22 replies

8 likes

bug
Desktop
Windows
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Superuser Contribution "Unable to update" - Spotify desktop app, despite meeting system requirements

PlanPremiumDevicePCOperating SystemWindows 10 22H2 My Question or IssueSince yesterday, this thing shows whenever I open the profile menuAnd whenever I click the "unable to update" option it shows me this(in Polish, couldn't catch an English screensh...

Regular

Plan Premium Device PC Operating System Windows 10 22H2   My Question or Issue Since yesterday, this thing shows whenever I open the profile menu And whenever I click the "unable to...

Monke4661

Newbie

15187 Views

25 replies

6 likes

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Superuser Contribution Can't add local files to spotify app anymore

PlanPremium Device(Winsows PC)Operating System(Windows 10) My Question or IssueI had issue with some local files not being able to load in the spotify destop app anymore. They worked previously, so there should not be any issue with the files. I trie...

Regular

Plan Premium   Device (Winsows PC) Operating System (Windows 10)   My Question or Issue I had issue with some local files not being able to load in the spotify destop app anymore. ...

Joan

Moderator

908 Views

11 replies

0 likes

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