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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Solved!!Superuser Contribution Spotify APP PC crash within 30 minutes listening

PlanPremiumCountryFranceDeviceMSIOperating SystemWindows 10 My Question or IssueHello, Spotify consumes a lot of RAM when I change playlists and crashes after 30 or even 40 minutes of listening.

  • Regular
  • Plan Premium Country France Device MSI Operating System Windows 10   My Question or Issue Hello, Spotify consumes a lot of RAM when I change playlists and crashes after 30 or even...
  • Mihail
  • Spotify Legend
  • 236 Views
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Superuser Contribution Can't select multiple songs/albums from one artists at a time

PlanPremiumCountryUSDevicedell g3 laptopOperating Systemwindows 10 My Question or IssueI noticed that I am no longer able to use shift, or ctrl, to select multiple songs from an artist unless they are in one album. ctrl+a also only selects songs on o...

  • Casual Listener
  • Plan Premium Country US Device dell g3 laptop Operating System windows 10   My Question or Issue I noticed that I am no longer able to use shift, or ctrl, to select multiple songs from...
  • Mihail
  • Spotify Legend
  • 221 Views
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Issue with Spotify and Mouse Scroll Wheel

Plan: PremiumCountry: USAOperating System: Windows 10 Home, 64-bit My Question or Issue: Starting today (7/1/2021), when using the scroll wheel on my mouse, instead of it either scrolling a page up/down or - in my weather app - it zooms the radar map...

  • Regular
  • Plan:  Premium Country:  USA Operating System:  Windows 10 Home, 64-bit   My Question or Issue:  Starting today (7/1/2021), when using the scroll wheel on my mo...
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  • Help
    mouse
    overlay
    override
    scroll wheel
    settings
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Superuser Contribution 'Appears on' section now jumbled

Plan -PremiumCountry - U.K DeviceIPhone & PCOperating SystemIOS and Windows 10 My Question or IssueThe 'appears on' section on an artist page used to be a good way to find the latest tracks an artist has appeared on, or guest featured in. The dates u...

  • Newbie
  • Plan -Premium Country - U.K   Device IPhone & PC Operating System IOS and Windows 10   My Question or Issue The 'appears on' section on an artist page used to be a good way to ...
  • barrymougie
  • Casual Listener
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Superuser Contribution Cannot view my profile after turning off data processing from facebook

PlanFreeCountryPolandDevicePCOperating SystemWindows 10 My Question or IssueI cannot view my spotify profile on desktop app or web browser when logged in. I can view my profile as unregistered user via link in web browser. This error started after I ...

  • Visitor
  •   Plan Free Country Poland Device PC Operating System Windows 10   My Question or Issue I cannot view my spotify profile on desktop app or web browser when logged in. I can view ...
  • Novy
  • Moderator
  • 281 Views
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  • 281 Views
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Superuser Contribution I LOST MY SEARCH HISTORY ON WINDOWS!!!

I came home after a long day of working, and wanted to kick back with some music. I went to my search history to listen to some songs that I like, but which I do not want to add to any of my lists. I do this all the time and my search history was lon...

  • Gig Goer
  • I came home after a long day of working, and wanted to kick back with some music. I went to my search history to listen to some songs that I like, but which I do not want to add to any of my lists. I...
  • Guy101918
  • Visitor
  • 2171 Views
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  • 2171 Views
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[Windows] Consistent deterioration of functionality until Spotify crashes and then won't restart

PlanPremium CountryDenmark DeviceDell XPS - Intel(R) Core(TM)**bleep** 2.90 GHzOperating SystemWindows 10 Enterprise My Question or Issue1. Spotify opens when the machine boots up2. Functionality slowly deteriorates (e.g. when selecting a playlist no...

  • Newbie
  • Plan Premium   Country Denmark   Device Dell XPS - Intel(R) Core(TM)**bleep** 2.90 GHz Operating System Windows 10 Enterprise   My Question or Issue 1. Spotify opens w...
  • simonztinra
  • Regular
  • 180 Views
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  • 180 Views
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Superuser Contribution Queue won’t show up offline

PlanFree/PremiumCountryI am have a issue with my queue offline, I can put songs into queue and they will play offline but All I can see in my queue is grey blocks, no word and I can’t do anything with them like switch songs, I run windows 10 on a lap...

  • Regular
  • Plan Free/Premium Country I am have a issue with my queue offline, I can put songs into queue and they will play offline but All I can see in my queue is grey blocks, no word and I can’t do anyth...
  • Ver
  • Spotify Legend
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Solved!!Superuser Contribution [Your Library] Improve performance when loading playlists

PlanPremiumCountrySweden Operating SystemWindows 10 My Question or IssueI realized I probably posted this issue in the wrong place as an "idea", please remove it if necessary; https://community.spotify.com/t5/Idea-Submissions/Desktop-Your-Library-Loa...

  • Music Fan
  • Plan Premium Country Sweden   Operating System Windows 10   My Question or Issue I realized I probably posted this issue in the wrong place as an "idea", please remove it if necess...
  • Jeremy
  • Moderator
  • 475 Views
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Superuser Contribution Error auth 15

PlanFreeCountryUnited StatesDeviceDesktopOperating SystemWindows 10 My Question or IssueI have been trying to long into my spotify account and it works on my xbox but when I try to use it on my PC and Web Browser it doesn't work. I've tried a Fresh i...

  • Visitor
  •   Plan Free Country United States Device Desktop Operating System Windows 10   My Question or Issue I have been trying to long into my spotify account and it works on my xbox but...
  • Eni
  • Moderator
  • 234 Views
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Solved!! Scaling issue on high resolution display

When I stretch the spotify player further than 1920x1080 it doesn't scale properly and it starts to cut off the edges, instead of actually getting bigger. Doesn't spotify support high resolution displays?Normal: https://prntscr.com/ft7bptBigger windo...

  • Newbie
  • When I stretch the spotify player further than 1920x1080 it doesn't scale properly and it starts to cut off the edges, instead of actually getting bigger.  Doesn't spotify support hig...
  • bambee
  • Visitor
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Solved!!Superuser Contribution Windows: Playlist limited to 50 tracks

PlanPremiumCountryPortugalDeviceLaptopOperating SystemWindows 10 My Question or IssueI can't add more than 50 tracks to a playlist on Windows. This works fine on Android.Take, for example, this album that contains 58 tracks: https://open.spotify.com/...

  • Casual Listener
  • Plan Premium Country Portugal Device Laptop Operating System Windows 10   My Question or Issue I can't add more than 50 tracks to a playlist on Windows. This works fine on Android. Ta...
  • Mihail
  • Spotify Legend
  • 214 Views
  • 3 replies
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Superuser Contribution Why my spotify account stucked in italy while i'm in madagascar?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Eni
  • Moderator
  • 207 Views
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  • 1 likes
  • 207 Views
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Solved!! Spotify instantly closes automatically on application startup

PlanPremiumCountryUnited StatesDeviceDell Laptop PCOperating SystemWindows 10 My Question or IssueAlright so it's been a while since I've had a big issue with Spotify, things have seemed to generally run well. I've had problems in the past with it be...

  • Music Fan
  • Plan Premium Country United States Device Dell Laptop PC Operating System Windows 10   My Question or Issue Alright so it's been a while since I've had a big issue with Spotify, things...
  • justfv
  • Visitor
  • 18055 Views
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Solved!!Superuser Contribution Spotify stops working after some idle time.

PlanPremiumCountryGermanyDevicePCOperating SystemWindows 10 Hey guys, i've got the following problem for some time now. After Spotify went into a kind of sleep state after not being used for about an hour, it doesnt come back alive, i cant start new ...

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  • Casual Listener
  • Plan Premium Country Germany Device PC Operating System Windows 10   Hey guys,   i've got the following problem for some time now. After Spotify went into a kind of sleep state a...
  • CarlosE
  • Moderator
  • 889 Views
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  • 889 Views
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Superuser Contribution New .mp3 files won't sync to desktop app Local Files

PlanPremiumCountryAustralia DeviceDesktop PCOperating SystemWindows 10 My Question or IssueI have around 200 local files currently synced with my Spotify desktop app. I have around 10 more I'm now wanting to add, however they are just not syncing at ...

  • Regular
  • Plan Premium Country Australia   Device Desktop PC Operating System Windows 10   My Question or Issue I have around 200 local files currently synced with my Spotify desktop app...
  • Ver
  • Spotify Legend
  • 206 Views
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  • 206 Views
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Superuser Contribution Discord Listening Party

PlanPremiumCountryUSADevicePCOperating SystemWindows 8 I've been having issues with listening parties and discord. When I try to join, it says that I'm already listening along but the song itself doesn't play. The songs updates with the other person ...

  • Newbie
  • Plan Premium Country USA Device PC Operating System Windows 8   I've been having issues with listening parties and discord. When I try to join, it says that I'm already listening along ...
  • Jeremy
  • Moderator
  • 191 Views
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  • 191 Views
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Superuser Contribution Shuffle play stacking duplicates together every time.

PlanPremiumCountryUSAOperating SystemWindows 10 My Question or IssueWhen Shuffling multiple playlists together by use of folders, i am getting duplicate songs stacked together one after the other. I know that the song should be there multiple times i...

  • Regular
  •   Plan Premium Country USA Operating System Windows 10   My Question or Issue When Shuffling multiple playlists together by use of folders, i am getting duplicate songs stacked tog...
  • Ver
  • Spotify Legend
  • 218 Views
  • 5 replies
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  • 218 Views
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Solved!!Superuser Contribution When viewing playlists the "sort" filter returns to top of page when clicked

PlanIssue occur on both Free & PremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueWhen trying to view playlists in the Desktop App the "sort" drop down menu does not drop down but instead returns to the top of the page when click...

  • Regular
  • Plan Issue occur on both Free & Premium Country USA Device PC Operating System Windows 10   My Question or Issue When trying to view playlists in the Desktop App the "sort" drop do...
  • Novy
  • Moderator
  • 278 Views
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  • Desktop
    podcast
    Windows
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[Desktop][Connect] Samsung galaxy book pro 360 crash

The app downloaded from samsung galaxy book pro 360 doesn't work. It's a black window without anything when opened. The same goes to both Microsoft Shop or web download. Anyone experiencing the same?

  • Visitor
  • The app downloaded from samsung galaxy book pro 360 doesn't work.  It's a black window without anything when opened.  The same goes to both Microsoft Shop or web download.  Anyone expe...
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  • Connect
    Desktop
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