[Windows] Songs doesn't play/download

[NaruuuWhite]

Plan

Premium

Country

Turkey

Device

Laptop (Client version is 1.2.8.923)

Operating System

Windows 11

My Question or Issue

Hello there! I met with two problems: first one is that I can't play any song in any album. The only places where I can still listen are playlists (including Liked Songs), mixes and radios. The second problem is that I can't download any song for listening offline. I met when I added a single song into a playlist (it was downloaded earlier) and downloading process was stuck on status ring. I met these problems only today, so I felt still comfortable on this version above before that.

For finding a solution I erased data through settings (I had a Store version initially), reinstalled client via store and even tried to install the app by the exe installer. No result.

Waiting for further instructions. 

[NaruuuWhite]

UPD: when I play songs via PC client, status doesn't show in Discord, also Spotify Connect is useless (from mobile) when playing via PC

[Alex · Accepted solution]

Hi there @NaruuuWhite,

Thanks for the post.

Looks like you're experiencing two Ongoing Issues with your Desktop app. We'd suggest you add your +Vote and subscribe to the Following Issues:

• Spotify Connect not working on Desktop app
• Issues with playing tunes outside of Liked Songs or playlists on the desktop app

In the threads you'll find useful troubleshooting steps. Stay tuned for any development on the matter.

Hope this helps.

[NaruuuWhite]

Thanksa lot! I made that was in MS Answers page in "Issues with playing tunes..." and a client began to play songs outside of my library. Also, Spotify Connect, Discord "listening" status and songs downloading were fixed.