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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 137218 Views
  • 0 replies
  • 25 likes
  • Mac
    Windows
  • 137218 Views
  • 0 replies
  • 25 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53484 Views
  • 0 replies
  • 33 likes
  • Windows
  • 53484 Views
  • 0 replies
  • 33 likes

Solved!! New application for Windows

So ... They took away some options in the desktop windows application. For example, I sorted the playlist by artists. I tagged some songs. I went into my own order and moved the marked songs, for example. But now it doesn't work, the marked songs wil...

  • Roadie
  • So ... They took away some options in the desktop windows application. For example, I sorted the playlist by artists. I tagged some songs. I went into my own order and moved the marked songs, for exa...
  • lubos
  • Roadie
  • 304 Views
  • 3 replies
  • 0 likes
  • 304 Views
  • 3 replies
  • 0 likes

Superuser Contribution Reduced Animations Setting

My Question or IssueIt would be nice to have a reduced animations On/Off setting (some devices have this as an OS setting that the app may be able to default the value to). The recent 2021 desktop UI update introduced an animated equalizer next to th...

  • Casual Listener
  • My Question or Issue It would be nice to have a reduced animations On/Off setting (some devices have this as an OS setting that the app may be able to default the value to).   The recent 2021...
  • Mihail
  • Spotify Legend
  • 697 Views
  • 1 replies
  • 1 likes
  • Animations
    Desktop (Windows)
    settings
    UI
  • 697 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Songs are being skipped

PlanFreeCountryUS DevicePCOperating SystemWindows 10 My Question or IssueWhen an ad plays that is a video, the next song to be played is skipped and not played. If the ad that plays is just an audio ad, everything works as it should.

  • Casual Listener
  • Plan Free Country US   Device PC Operating System Windows 10   My Question or Issue When an ad plays that is a video, the next song to be played is skipped and not played. If the...
  • Jeremy
  • Spotify
  • 321 Views
  • 3 replies
  • 0 likes
  • 321 Views
  • 3 replies
  • 0 likes

Solved!! Entire library shows This Song Is Not Available

I'm a long time Premium user from the UK, I tried using Spotify on my Windows 10 PC this morning but the desktop app shows my entire library as unavailable. The Web App on the other hand is fine. I tried logging out and back in, checked firewall sett...

  • Casual Listener
  • I'm a long time Premium user from the UK, I tried using Spotify on my Windows 10 PC this morning but the desktop app shows my entire library as unavailable. The Web App on the other hand is fine. &n...
  • safiasharif_
  • Casual Listener
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Browse] Am I the only who really dislikes the new design for desktop?

Normally I don't do this, but here it goes.. I feel the new spotify layout design for desktop is a big decline from how it was. Some things that I think are changes for the worse:- Artist's profiles don't have a clear timeline with releases anymore- ...

  • Regular
  • Normally I don't do this, but here it goes.. I feel the new spotify layout design for desktop is a big decline from how it was. Some things that I think are changes for the worse: - Artist's profi...
  • CarlosE
  • Moderator
  • 586 Views
  • 9 replies
  • 24 likes
  • Browse
    Desktop
  • 586 Views
  • 9 replies
  • 24 likes

Superuser Contribution "see all" button for recently played missing and recently played is not updated

PlanPremiumCountryUnited StatesDeviceDesktop PCOperating SystemWindows 10 My Question or IssueOn the Home page in the Spotify desktop app, the "see all" button for recently played is missing. Recently played is also not updating as I listen to music....

  • Casual Listener
  • Plan Premium Country United States Device Desktop PC Operating System Windows 10   My Question or Issue On the Home page in the Spotify desktop app, the "see all" button for recently p...
  • CarlosE
  • Moderator
  • 359 Views
  • 3 replies
  • 0 likes
  • 359 Views
  • 3 replies
  • 0 likes

Superuser Contribution Search not working properly in new UI

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueHi Support, since the UI upgrade I have persistent issues with the search functionality. It times out and then returns "Oops, something went wrong while loading the artist". ...

  • Regular
  •   Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue Hi Support, since the UI upgrade I have persistent issues with the search functionality. I...
  • leoals
  • Gig Goer
  • 630 Views
  • 11 replies
  • 0 likes
  • 630 Views
  • 11 replies
  • 0 likes

Superuser Contribution Podcast playlist only shuffle plays

PlanPremiumCountryBrasilDeviceLenovo Ideapad L340Operating SystemWindows 10 My Question or IssuePodcast playlists do not play in order. I have tried to sort it by different categories, like oldest first, newest first, but the queue doesn't follow it ...

  • Newbie
  • Plan Premium Country Brasil Device Lenovo Ideapad L340 Operating System Windows 10   My Question or Issue Podcast playlists do not play in order. I have tried to sort it by different c...
  • Mihail
  • Spotify Legend
  • 879 Views
  • 1 replies
  • 0 likes
  • Playlist
    podcast
    shuffle
  • 879 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't sort music in artist's liked songs

PlanPremiumCountryPakistanDeviceSamsung Note 8Operating SystemWindows 10, Android My Question or IssueWhen I go to the artist page and see the liked songs for that artist, I can't sort the music.

  • Casual Listener
  • Plan Premium Country Pakistan Device Samsung Note 8 Operating System Windows 10, Android   My Question or Issue When I go to the artist page and see the liked songs for that artist, I ...
  • Mihail
  • Spotify Legend
  • 250 Views
  • 2 replies
  • 1 likes
  • Android
    Artist
    liked songs
    Sort
  • 250 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify Instantly Crashes/Exits on Random

This update broke the experience for me. Can't even listen to music on my PC anymore. I've never experienced Spotify (Desktop Win10) application crashing on me. Ever since the latest update, Spotify would randomly crash (disappear instantly) Turning ...

  • Regular
  • This update broke the experience for me.  Can't even listen to music on my PC anymore.   I've never experienced Spotify (Desktop Win10) application crashing on me.   Ever sin...
  • Mihail
  • Spotify Legend
  • 218 Views
  • 2 replies
  • 0 likes
  • 218 Views
  • 2 replies
  • 0 likes

Superuser Contribution Windows app is throwing NaN's

Premium plan in the US.On an Asus PC running Windows 8.1"About Spotify" tells me, "1.1.54.592.gc0b20638" It was working fine yesterday, but today when I fired it up it showed NaN for the "time into track" and "length of track." See attached screen ca...

  • Newbie
  • Premium plan in the US. On an Asus PC running Windows 8.1 "About Spotify" tells me, "1.1.54.592.gc0b20638"   It was working fine yesterday, but today when I fired it up it showed NaN for the...
  • Mihail
  • Spotify Legend
  • 2460 Views
  • 10 replies
  • 1 likes
  • 2460 Views
  • 10 replies
  • 1 likes

[Desktop] Modify "don't like a composer" to actually have an effect.

Make sure that when a user clicks "I don't like Maurice Ravel" (or any other composer) that you stop giving 3 pieces by Ravel in every Radar and Weekly release from then on. The button doesn't work, and never has for the months I have been a Premium ...

  • Visitor
  • Make sure that when a user clicks "I don't like Maurice Ravel" (or any other composer) that you stop giving 3 pieces by Ravel in every Radar and Weekly release from then on. The button doesn't work, ...
  • 54 Views
  • 0 replies
  • 1 likes
  • Desktop
  • 54 Views
  • 0 replies
  • 1 likes

UX - add a way to add shortcut to left menu + song list on artist page

PlanPremiumCountryFrance DeviceWindows store appOperating SystemWindows 10 latest update My Question or IssueSince the new UI there are missing shortcut, in my case the "made for you" page was really useful. To solve this I propose to add way to add ...

  • Casual Listener
  • Plan Premium Country France   Device Windows store app Operating System Windows 10 latest update   My Question or Issue Since the new UI there are missing shortcut, in my case th...
  • Billy-J
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify won't stay open

PlanPremiumCountryUSDeviceDesktopOperating SystemWindows 10My Question or IssueHi, Recently I fully factory reset my desktop. After fully resetting my desktop, I re-downloaded Spotify from Google Chrome. After installing Spotify, I realized that afte...

  • Casual Listener
  •   Plan Premium Country US Device Desktop Operating System Windows 10 My Question or Issue Hi, Recently I fully factory reset my desktop. After fully resetting my desktop, I re-download...
  • CarlosE
  • Moderator
  • 514 Views
  • 10 replies
  • 1 likes
  • 514 Views
  • 10 replies
  • 1 likes

Superuser Contribution How do I sort playlists in the updated Spotify 2020?

PlanFreeCountryUSADeviceDesktopOperating SystemWindows My Question or IssueHow do I sort my playlists in the UPDATED Spotify desktop windows? The sort feature that used to be on top of the playlists are no longer there. I've searched everywhere for t...

  • Visitor
  • Plan Free Country USA Device Desktop Operating System Windows   My Question or Issue How do I sort my playlists in the UPDATED Spotify desktop windows? The sort feature that used to be...
  • jtokes
  • Visitor
  • 9003 Views
  • 33 replies
  • 13 likes
  • 9003 Views
  • 33 replies
  • 13 likes

[Desktop] Spotify keep on comes out something went wrong please reload page when opening the app

After installed, I cannot used the application and keeps on popped out something went wring which causes I could not use the application. Hopefully the team can help me out soon.

  • Visitor
  • After installed, I cannot used the application and keeps on popped out something went wring which causes I could not use the application. Hopefully the team can help me out soon.
  • 85 Views
  • 0 replies
  • 1 likes
  • Desktop
    Other
  • 85 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify Web Player not working

PlanFreeCountryEarthDeviceLaptopOperating SystemWindows 10 My Question or IssueMy laptop shut off automatically and Spotify won’t play when I’m on web player. This happens when it automatically turns off. I can’t play anything when it has the green “...

  • Casual Listener
  •   Plan Free Country Earth Device Laptop Operating System Windows 10   My Question or Issue My laptop shut off automatically and Spotify won’t play when I’m on web player. This ha...
  • Mihail
  • Spotify Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subfolder's aren't displayed in tile view

DevicePCOperating SystemWindows 10 Pro My Question or IssueAfter delaying the new UI for about 6 month's now it now forced me to use the new one which on Android device is fine but PC is just terrible.Not being able to scroll through the complete son...

  • Newbie
  • Device PC Operating System Windows 10 Pro   My Question or Issue After delaying the new UI for about 6 month's now it now forced me to use the new one which on Android device is fine but P...
  • Alex
  • Moderator
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error in aplication

PlanPremiumCountryRomania DeviceDell Optiplex 990Operating System Windows 10 My Question or IssueHello! Why do I get this error when I log on the app?So does the browser.I've tried reinstaling the app, erasing old data without any results.The phone's...

  • Regular
  • Plan Premium Country Romania  Device Dell Optiplex 990 Operating System Windows 10   My Question or Issue Hello! Why do I get this error when I log on the app? So does the brows...
  • Ivan
  • Spotify Legend
  • 424 Views
  • 9 replies
  • 0 likes
  • Error
  • 424 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution Re: Autoplay not working

Tried it... didn't work out.Tried uninstalling and reinstalling... no success too.This only happens on my office PC. Home PC works just fine.

  • Regular
  • Tried it... didn't work out. Tried uninstalling and reinstalling... no success too. This only happens on my office PC. Home PC works just fine.
  • Eni
  • Moderator
  • 806 Views
  • 11 replies
  • 1 likes
  • 806 Views
  • 11 replies
  • 1 likes