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Plan
Free
Country
Norway
Device
HP Pavilion
Operating System
Windows 10
Whenever I open a new Spotify tab, it loads. But if I leave it inactive for too long, it starts an endless gray scroll wheel which doesn't fix no matter what I do. Re-inputting the URL, reloading, etc. Nothing. The only thing that helps is to create a new tab and open open.spotify.com, at which point it loads weirdly quickly and works as normal until I leave it and it does the same thing again.
Hey @ayaledoggeth,
Thank you for reaching out here in the Community.
Could you please check if the issue persists while using a different browser? Since you normally use Mozilla, try with Microsoft Edge or Google Chrome.
We'd also recommend checking for a pending update on your browser. Steps for Mozilla Firefox - > Click on the menu button > select Help > About Firefox. Firefox will check for updates automatically. If an update is available, it will be downloaded.
It's important to relaunch your browser if the update is installed, even better - try restarting your computer.
If the above doesn't help, we'd suggest testing this with a different account. If a friend or a family member has a Spotify account - it'll be great to ask them to log in on your computer and test if they'll be able to reproduce this behavior.
Hope this helps. Let us know how it goes.
Restarting computer - issue persists
Firefox is up to date
Issues persist over multiple browsers. Chrome, too, has the classic "unresponsive" web browser. Play/Pause button displays as if playing, timebar doesn't tick; just frozen where you left it, and won't play another song. Nothing plays on Chrome. 🙃
Same issue as above on Firefox; it's more often now, and more random, just decides to not play anymore with small glitches of ending playback on occasion. This is really irritating.
Tried another account, this one Premium; works perfectly. Kinda suspicious, if you ask me. 👀
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