Windows desktop application very slow to respond

[kileyk]

Plan

Premium

Country

USA

Device

HP Laptop

Operating System

Windows 10

My Question or Issue

The windows desktop application is very slow almost to the point of being unresponsive. I always have to resort to my web browser which is less efficient than the application designed for Spotify specificially. 

[jsannn]

Hi @kileyk 

Have you tried performing a complete reinstall of the application by following this guide.

Let me know if that fixes the problem for you.

Have a great day.

[Revontisk]

I tried this many times, it never works. All it does is make the app startup a bit more quick a few times.

The rest of my pc is quick. The spotify application is**bleep**.

Stop adding features and work on your basic functionality!!!

As soon as I have the heart, I will switch to a competitor.

[Petya]

Hey there @Revontisk,

Thanks for reaching out and for confirming what you've done so far! 

Try these steps:

1. Press the windows button and the R key at the same time. You should now see the program Run. 
2. In it, type %appdata%.
3. Once you've opened appdata, copy the Spotify folder there.

4. Paste it into your regular C hard drive.

5. From your hard drive C, launch spotify.exe.

Let us know what happens after that and if it still isn't better, give us:

• your device
• your OS
• your Spotify version

Keep us posted