Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

aparece que tengo spotify premium en la app pero en la pagina web no

aparece que tengo spotify premium en la app pero en la pagina web no

en la app de Spotify me aparece que soy premium pero en la pagina web me aparece que tengo plan free, lo que no me deja agregar miembros a mi plan familiar
Reply
1 Reply

Hi there,

 

Thanks for the post.

 

Most likely you're logged in two different accounts. One is on free and one is on Premium. 

 

You can check out this guide to find the log-in details to your original account. 

 

Something else you can do is log-out of the website. Open up the Desktop app> Click your profile picture> Select Account. This should open up the web page with your original Premium account open.

 

Hope this helps.

AlexModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts