Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 38161 Views
  • 75 replies
  • 25 likes
  • 38161 Views
  • 75 replies
  • 25 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 66439 Views
  • 265 replies
  • 21 likes
  • 66439 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4660 Views
  • 1 replies
  • 6 likes
  • 4660 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144609 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144609 Views
  • 0 replies
  • 26 likes

Solved!!Superuser Contribution Offline Mode bug (PC,Win10)

PlanPremiumCountryGermany DevicePCOperating SystemWin10 latest release Spotify Versionlatest ConnectionEthernet, no WiFi available My Question or IssueGetting the Error "please turn off offline mode and try again" when trying to play a song/podcast/p...

  • Regular
  •   Plan Premium Country Germany   Device PC Operating System Win10 latest release   Spotify Version latest   Connection Ethernet, no WiFi available   My Quest...
  • Eni
  • Moderator
  • 4116 Views
  • 18 replies
  • 0 likes
  • 4116 Views
  • 18 replies
  • 0 likes

Superuser Contribution Spotify can't play songs

PlanFreeCountryThe NetherlandsDeviceWindows PCOperating SystemWindows 10 My Question or IssueSpotify can't play music with me I get the error in the screenshot translated to English it says: spotify can't play this now. if the file is on your compute...

  • Newbie
  • Plan Free Country The Netherlands Device Windows PC Operating System Windows 10   My Question or Issue Spotify can't play music with me I get the error in the screenshot translated to ...
  • Bram_Broekmaat
  • Regular
  • 3421 Views
  • 29 replies
  • 0 likes
  • 3421 Views
  • 29 replies
  • 0 likes

Superuser Contribution Xbox One App randomly switches Left and Right stereo channels

PlanPremium (issue occurs with both Free and Premium)CountryUnited StatesDeviceXbox OneOperating SystemXbox One My Question or IssueOn the Xbox One Spotify app (which updates, so I assume support hasn't been discontinued), the Left and Right stereo c...

  • Newbie
  • Plan Premium (issue occurs with both Free and Premium) Country United States Device Xbox One Operating System Xbox One   My Question or Issue On the Xbox One Spotify app (which upd...
  • Dian
  • Spotify Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • Xbox One
    Xbox one app errors
  • 189 Views
  • 1 replies
  • 0 likes

"New Releases for you" Removed?!

PlanPremium DevicePCOperating SystemWindows 10 My Question or IssueHave they removed the "New Releases for you"? After the Notifications bell, did they also remove this section now?Can others confirm this?

  • Music Fan
  • Plan Premium   Device PC Operating System Windows 10   My Question or Issue Have they removed the "New Releases for you"? After the Notifications bell, did they also remove th...
  • walp
  • Gig Goer
  • 1479 Views
  • 6 replies
  • 12 likes
  • 1479 Views
  • 6 replies
  • 12 likes

Superuser Contribution Spotify still in Offline Mode even after Unistalling it mutiple times.

PlanFreeCountryFloridaDeviceDesktopOperating SystemWindows 10 My Question or IssueSpotify still continues to show Offline Mode even after Unistalling and Reinstalling it mutiple times, it works on Website Player but physical Desktop App, all the song...

  • Casual Listener
  •   Plan Free Country Florida Device Desktop Operating System Windows 10   My Question or Issue Spotify still continues to show Offline Mode even after Unistalling and Reinstalling...
  • Eni
  • Moderator
  • 270 Views
  • 4 replies
  • 0 likes
  • 270 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify randomly stops playing music when using some Microsoft apps on Windows 11

PlanPremiumCountrySpainDeviceLenovo Ideapad 5 Pro Gen 6, listening on a Bose QuietComfort 45Operating SystemWindows 11 22000.739 build My Question or IssueHi,I've recently noticed that Spotify randomly stops playing my music, when I'm using some Micr...

  • Visitor
  • Plan Premium Country Spain Device Lenovo Ideapad 5 Pro Gen 6, listening on a Bose QuietComfort 45 Operating System Windows 11 22000.739 build   My Question or Issue Hi, I've rece...
  • JRosh_33
  • Visitor
  • 720 Views
  • 3 replies
  • 2 likes
  • 720 Views
  • 3 replies
  • 2 likes

Superuser Contribution Podcast sorting on Windows desktop app

PlanPremiumCountryUSADeviceiPhone 8Operating SystemWindows 10 My Question or IssueThe issue is with the sorting options in the Spotify desktop app for Windows 10. There is no option to sort by recently added episodes, like there you can do on the mob...

  • Newbie
  • Plan Premium Country USA Device iPhone 8 Operating System Windows 10   My Question or Issue The issue is with the sorting options in the Spotify desktop app for Windows 10. There is no...
  • StinkorTheLegend
  • Newbie
  • 2898 Views
  • 8 replies
  • 22 likes
  • 2898 Views
  • 8 replies
  • 22 likes

Solved!!Superuser Contribution Search function not working

Plan: PremiumCountry: AustraliaDevice: DesktopOperating System: Windows 10 My Question or IssueI updated Spotify this morning and now the search function does not work. No matter what I search, I get a response saying no results found.I've tried all ...

  • Casual Listener
  •   Plan: Premium Country: Australia Device: Desktop Operating System: Windows 10   My Question or Issue I updated Spotify this morning and now the search function ...
  • Vasil
  • Moderator
  • 426 Views
  • 5 replies
  • 0 likes
  • 426 Views
  • 5 replies
  • 0 likes

Is this the cache folder?

Hello Without having to reinstall the Spotify Windows app, is this the path where one can safely delete the cache? For me the data folder current size is: 1.14GB Path is below with edited username for privacy reasons. Thank you in advance for any ans...

  • Music Fan
  • Hello    Without having to reinstall the Spotify Windows app, is this the path where one can safely delete the cache? For me the data folder current size is: 1.14GB   Path is below...
  • danielmcgee
  • Music Fan
  • 304 Views
  • 2 replies
  • 0 likes
  • 304 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify closes randomly when playing games

Plan: FamilyPremiumCountry: Norway DeviceHuawei Matebook D 15 signature edition Operating SystemWindows 10 My Question or IssueHello!I have recently ran into a problem with my Spotify application.Whenever I play music in the background while playing ...

  • Newbie
  •   Plan: Family Premium Country: Norway   Device Huawei Matebook D 15 signature edition   Operating System Windows 10   My Question or Issue Hello! I have recently...
  • OscarDC
  • Moderator
  • 509 Views
  • 1 replies
  • 0 likes
  • 509 Views
  • 1 replies
  • 0 likes

Superuser Contribution essues with spotify on desktop.

Hello.I have a problem with spotify desktop both the store version and the exe version. the problem is when I login to spotify on both these versions it says something went wrong. please try reloading the page. when I reload it this message comes up ...

  • Visitor
  • Hello.I have a problem with spotify desktop both the store version and the exe version. the problem is when I login to spotify on both these versions it says something went wrong. please try reloadin...
  • user-removed
  • Not applicable
  • 300 Views
  • 4 replies
  • 0 likes
  • 300 Views
  • 4 replies
  • 0 likes

Solved!! Clicking album art doesn't highlight current song playing

Currently on a Premium plan using Windows 10 and whenever I try to click the album art to go to the current playing song in a playlist, it will randomly highlight another song (always something that isn't currently playing). I've had this issue for a...

  • Casual Listener
  • Currently on a Premium plan using Windows 10 and whenever I try to click the album art to go to the current playing song in a playlist, it will randomly highlight another song (always something that ...
  • AdamDam
  • Spotify Star
  • 838 Views
  • 6 replies
  • 1 likes
  • 838 Views
  • 6 replies
  • 1 likes

Several issues when using VPN

PlanPremiumCountryPortugalDevicePCOperating SystemWindows 10 My Question or IssueI use a VPN for reasons not concerning to Spotify. A few weeks ago several issues with the Spotify app have risen: I am unable to play songs from any artist page;Spotify...

  • Casual Listener
  • Plan Premium Country Portugal Device PC Operating System Windows 10   My Question or Issue I use a VPN for reasons not concerning to Spotify. A few weeks ago several issues with the Sp...
  • lettuze
  • Casual Listener
  • 636 Views
  • 2 replies
  • 2 likes
  • VPN
    VPN Issues
  • 636 Views
  • 2 replies
  • 2 likes

Superuser Contribution Web player not showing podcast episodes - all podcasts showing same blank page

PlanPremiumCountryUSDeviceMultiple PC's and laptopsOperating SystemWin 10 My Question or IssueWeb player is showing a blank page when going to any podcast. The navigation bar on the left remains but the rest is the same as the image below.Tried diffe...

  • Newbie
  • Plan Premium Country US Device Multiple PC's and laptops Operating System Win 10   My Question or Issue Web player is showing a blank page when going to any podcast. The navigation bar...
  • Dian
  • Spotify Legend
  • 835 Views
  • 3 replies
  • 1 likes
  • 835 Views
  • 3 replies
  • 1 likes

Superuser Contribution No Video on Windows 10 desktop app but Brave browser working fine.

PlanPremiumCountry NZ DeviceWindows 10 PCOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Premium Country  NZ   Device Windows 10 PC Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Vasil
  • Moderator
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does Spotify play random songs when a playlist finishes?

My Question or IssueAt the end of a playlist Spotify will start playing songs that I believe are chosen because they're supposed to be similar to what I was previously listening to. The problem for me is that they usually aren't that similar to some ...

  • Newbie
  • My Question or Issue At the end of a playlist Spotify will start playing songs that I believe are chosen because they're supposed to be similar to what I was previously listening to.  The probl...
  • AdamDam
  • Spotify Star
  • 9890 Views
  • 5 replies
  • 0 likes
  • 9890 Views
  • 5 replies
  • 0 likes

Solved!! Spotify crashes immediately -- every time.

PlanPremiumCountryUSADevice Operating SystemWindows 10 My Question or IssueI have spent a lot of time trying to figure this out on my own. I am NOT very "computer-wise" so it's been a challenge. Spotify has been crashing within 2-3 seconds every time...

  • Newbie
  • Plan Premium Country USA Device   Operating System Windows 10   My Question or Issue I have spent a lot of time trying to figure this out on my own.  I am NOT very "computer-...
  • Taylith
  • Community Legend
  • 321 Views
  • 1 replies
  • 3 likes
  • 321 Views
  • 1 replies
  • 3 likes

Superuser Contribution Spotify Desktop App won't play

PlanPremiumCountryUSADevicePCOperating SystemWin10 My Question or IssueI can'[t get anything to play on the desktop app. My android and the web player both work, but the app is unable to play anything. The PC plays other sounds from Web Player, Games...

  • Casual Listener
  •   Plan Premium Country USA Device PC Operating System Win10   My Question or Issue I can'[t get anything to play on the desktop app. My android and the web player both work, but ...
  • erkyp3rky
  • Casual Listener
  • 664 Views
  • 5 replies
  • 0 likes
  • unable to play
  • 664 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Random songs/albums that aren't saved to library/playlist won't play

PlanPremiumCountry United StatesDeviceWindows PCOperating SystemWindows 10 My Question or Issue As a lot of other users have posted, my spotify will not play most songs that I don't have in a playlist already. It just shows the black disc icon for th...

  • Casual Listener
  • Plan Premium Country  United States Device Windows PC Operating System Windows 10   My Question or Issue  As a lot of other users have posted, my spotify will not play most s...
  • Nomocrzy
  • Newbie
  • 17807 Views
  • 58 replies
  • 46 likes
  • 17807 Views
  • 58 replies
  • 46 likes

Superuser Contribution No Spotify Connect with Argon Stream2

I have a Premium Spotify account and live in the Netherlands. I use Spotify Connect with some devices (e.g. a Denon receiver) and that works great.Shortly, I bought a used Argon Stream2. Internet radio and local network audio works great. But I can't...

  • Casual Listener
  • I have a Premium Spotify account and live in the Netherlands. I use Spotify Connect with some devices (e.g. a Denon receiver) and that works great. Shortly, I bought a used Argon Stream2. Internet r...
  • digilb
  • Casual Listener
  • 1426 Views
  • 3 replies
  • 0 likes
  • 1426 Views
  • 3 replies
  • 0 likes