No sync between desktop and mobile, albums won't play either

[mattress104]

Plan

Premium

Country

United States

Operating System

Windows 10

My Question or Issue

Whenever I play music from my phone, I am able to sync the Spotify mobile app with the web app, and vise versa. However, I recently have been unable to sync music from either the mobile app or web browser to the desktop app. Moreover, I can't play any albums through the desktop apps. I can play playlists, though any of the songs I play through playlists do not sync to the mobile or web apps. I have performed many clean reinstalls of Spotify, and the issue still persists.

[Prague]

Hiya mattress, It sounds like you are experiencing syncing issues with the Spotify desktop app. Here are some steps you can try to troubleshoot the issue:

1. Check your internet connection: Make sure that your computer is connected to a stable internet connection. Poor or unstable internet connections can cause syncing issues.

2. Log out and back in: Try logging out of your Spotify account on all devices, and then log back in. This will refresh your account and may fix any syncing issues.

3. Clear cache and data: Clearing the cache and data on your Spotify desktop app can help fix syncing issues. To do this, go to "Edit" > "Preferences" > "Show Advanced Settings" > "Offline Songs Storage" and then click "Delete Cache and Offline Songs."

4. Reinstall the desktop app: Uninstall the Spotify desktop app and reinstall it from the official Spotify website.

5. Check for updates: Make sure that you have the latest version of the Spotify desktop app installed. You can check for updates in the "About" section of the app.

Utmost highest regards,

-Prague the Dog