Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 47158 Views
  • 77 replies
  • 27 likes
  • 47158 Views
  • 77 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • guycollier
  • Casual Listener
  • 73657 Views
  • 269 replies
  • 21 likes
  • 73657 Views
  • 269 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5154 Views
  • 1 replies
  • 6 likes
  • 5154 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145242 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145242 Views
  • 0 replies
  • 26 likes

Superuser Contribution [Solved] Spotify on Windows 10 not showing in iPhone Other Devices

For a long time I've used Spotify on my iPhone to control the Spotify App on a Windows 10 PC (my Media Centre) to play music. Both are on the same network in my home. About 6 months ago the Windows PC stopped appearing in Other Devices so I could no ...

  • Newbie
  • For a long time I've used Spotify on my iPhone to control the Spotify App on a Windows 10 PC (my Media Centre) to play music. Both are on the same network in my home.   About 6 months ago the ...
  • Kiril
  • Moderator
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Windows 10 desktop crashing immediately upon opening.

PlanPremiumCountryUSDevicePCOperating SystemWindows 10 My Question or IssueWhen i uninstall and reinstall spotify, when i log in, no matter if its the windows version or the app version, it crashes immediately. the web version and phone work just fin...

  • Casual Listener
  • Plan Premium Country US Device PC Operating System Windows 10   My Question or Issue When i uninstall and reinstall spotify, when i log in, no matter if its the windows version or the ...
  • Alex
  • Spotify Legend
  • 297 Views
  • 3 replies
  • 0 likes
  • 297 Views
  • 3 replies
  • 0 likes

Superuser Contribution Liked songs playlist order on web player does not sync with desktop app

PlanPremiumCountryVietnamOperating SystemWindows 11 My Question or IssueThe order of the liked songs playlist on the web player does not sync properly with my desktop and mobile app. I've tried logging out and in again to no avail.

  • Music Fan
  •   Plan Premium Country Vietnam Operating System Windows 11   My Question or Issue The order of the liked songs playlist on the web player does not sync properly with my desktop and...
  • tuannamnguyen
  • Music Fan
  • 416 Views
  • 6 replies
  • 0 likes
  • 416 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Spotify still opening on startup even after all troubleshooting steps

PlanPremiumCountryUSDevicePCOperating SystemWindows 10 My Question or IssueSpotify still opens on startup even after removing it from startup in taskmanager, startup in Spotify settings as well. I've tried uninstalling deleting temp files,re-installi...

  • Casual Listener
  • Plan Premium Country US Device PC Operating System Windows 10   My Question or Issue Spotify still opens on startup even after removing it from startup in taskmanager, startup in Spoti...
  • OscarDC
  • Moderator
  • 2817 Views
  • 5 replies
  • 0 likes
  • startup
  • 2817 Views
  • 5 replies
  • 0 likes

Superuser Contribution Most recommendations gone

PlanPremiumCountryUSADevicePC (Desktop App)Operating SystemWindows 10 My Question or IssueAll of my "Because you listened to..." and "Recommended based on..." recommendations have disappeared under the Search-> Discover menu. I have logged out and ba...

  • Newbie
  • Plan Premium Country USA Device PC (Desktop App) Operating System Windows 10     My Question or Issue All of my "Because you listened to..." and "Recommended based on..." recomme...
  • Eni
  • Moderator
  • 237 Views
  • 1 replies
  • 1 likes
  • 237 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Dislike song does not work

PlanPremiumCountrySwedenDevicePC, Xiaomi RedmiOperating SystemWindows 10, Android My Question or IssueDisliking songs in radio playlist does nothing. It will continue to add the song back into the radio playlist when you enter the station. This happe...

ddd3a88cec2b12b2b1e10648ccddf5c9
  • Music Fan
  •   Plan Premium Country Sweden Device PC, Xiaomi Redmi Operating System Windows 10, Android   My Question or Issue Disliking songs in radio playlist does nothing. It will continue...
  • OscarDC
  • Moderator
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Desktop App cannot find Alexa, TV, or iPhone in device list

PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueMy Spotify app on my desktop refuses to find my echo show or my iPhone in the device list for compatible devices, I have done a fresh install on all of the devices, and ...

  • Casual Listener
  • Plan Premium Country USA Device Desktop Operating System Windows 10   My Question or Issue My Spotify app on my desktop refuses to find my echo show or my iPhone in the device list for...
  • pgcorky
  • Visitor
  • 1144 Views
  • 4 replies
  • 0 likes
  • 1144 Views
  • 4 replies
  • 0 likes

Superuser Contribution Discord does not recognize Spotify

PlanPremiumDevicePCOperating SystemWindows 10 My Question or IssueDiscord does not recognize Spotify, so I can't use the features associated that connection. How do I make Discord recognize Spotify and thus use the features associated that connection...

  • Casual Listener
  • Plan Premium Device PC Operating System Windows 10   My Question or Issue Discord does not recognize Spotify, so I can't use the features associated that connection. How do I make D...
  • AlejaR
  • Moderator
  • 4652 Views
  • 16 replies
  • 2 likes
  • 4652 Views
  • 16 replies
  • 2 likes

Superuser Contribution When using 'Listen Along' disord feature clicking on album/song cover opens link in web browser

PlanPremiumCountryGermanyDeviceWindows PCOperating SystemWindows 10 My Question or IssueWhen using the discord 'Listen Along' as a listener left clicking on the album/song cover does not work as expected. Expected behaviour is: To open either the cur...

  • Newbie
  • Plan Premium Country Germany Device Windows PC Operating System Windows 10   My Question or Issue When using the discord 'Listen Along' as a listener left clicking on the album/song co...
  • Vasil
  • Moderator
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why are playlists I've set to private showing up in my public playlist tab?

I right clicked and it says "make private" so I click that and supposedly the playlist is private but when I go to my profile I see it under my public playlists section. I did something similar the other month and that playlist isn't showing up. What...

  • Newbie
  • I right clicked and it says "make private" so I click that and supposedly the playlist is private but when I go to my profile I see it under my public playlists section. I did something similar the o...
  • Eni
  • Moderator
  • 513 Views
  • 3 replies
  • 0 likes
  • 513 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Desktop app crashes while listening in chronological order in a large playlist

PlanPremiumDeviceDesktopOperating SystemWindows 10Playlist examplehttps://open.spotify.com/playlist/69fEt9DN5r4JQATi52sRtq My IssueRecently my desktop app started crashing when playing the playlist in chronological "The Sound of Everything" mentioned...

  • Casual Listener
  • Plan Premium Device Desktop Operating System Windows 10 Playlist example https://open.spotify.com/playlist/69fEt9DN5r4JQATi52sRtq    My Issue Recently my desktop app started crash...
  • Jeremy
  • Spotify Legend
  • 438 Views
  • 4 replies
  • 0 likes
  • 438 Views
  • 4 replies
  • 0 likes

Superuser Contribution Problemas con playlist

Al iniciar Spotify en el ordenador, bajo S.O. Windows, las playlist me aparecen vacías (tanto las mías, como las creadas por otros usuarios), pero al abrir la app en el smartphone, con S.O. Android, las mismas listas si aparecen con canciones.

  • Newbie
  • Al iniciar Spotify en el ordenador, bajo S.O. Windows, las playlist me aparecen vacías (tanto las mías, como las creadas por otros usuarios), pero al abrir la app en el smartphone, con S.O. Android, ...
  • Eni
  • Moderator
  • 7942 Views
  • 4 replies
  • 1 likes
  • 7942 Views
  • 4 replies
  • 1 likes

Superuser Contribution Music files not appearing in local files folder

PlanFreeCountryAmericaDeviceDesktop ComputerOperating SystemWindows 10 My IssueI'm trying to upload some music files to spotify from the family computer. I put all of the songs I want to upload in a folder labeled [My Name]'s Music to be sure I was g...

  • Newbie
  • Plan Free Country America Device Desktop Computer Operating System Windows 10   My Issue I'm trying to upload some music files to spotify from the family computer. I put all of the son...
  • Eni
  • Moderator
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify on iOS connects to web player but not desktop app

PlanPremiumCountrySpainDeviceIphone 13 and PCOperating System(iOS 15.5 and Windows 10) My question or issueFor the past few weeks my desktop Spotify app has not been able to connect to the app on my phone. I thought it was a Wi-Fi or connection relat...

  • Casual Listener
  • Plan Premium Country Spain Device Iphone 13 and PC Operating System (iOS 15.5 and Windows 10)   My question or issue For the past few weeks my desktop Spotify app has not been able to ...
  • Eni
  • Moderator
  • 668 Views
  • 5 replies
  • 0 likes
  • 668 Views
  • 5 replies
  • 0 likes

Spotify on Windows volume level option is missing

PlanFreeCountry IsraelDevicePCOperating SystemWindows 10 My Question or IssueI Don't have the volume level option to make my songs louder. Is it because i'm not a premium member?

  • Visitor
  • Plan Free Country  Israel Device PC Operating System Windows 10   My Question or Issue I Don't have the volume level option to make my songs louder. Is it because i'm not a premiu...
  • BretAB
  • Casual Listener
  • 773 Views
  • 3 replies
  • 0 likes
  • 773 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify keeps pausing

My spotify has been perfectly fine on my phone, but once i use it on pc or playstation is pausing every time. I’ve tried every solution I’ve seen online and none have fixed it. It’s up to date so I don’t know what the problem is.PlanPremiumCountryUSD...

  • Visitor
  • My spotify has been perfectly fine on my phone, but once i use it on pc or playstation is pausing every time. I’ve tried every solution I’ve seen online and none have fixed it. It’s up to date so I d...
  • OscarDC
  • Moderator
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Desktop Playlist doesnt sync to mobile

PlanPremiumCountryAustraliaDeviceSamsun Galaxy s8Operating Systemwin 10 and andriod My Question or IssueSince Spotify shuffle doesnt actually shuffle music, I want to manually create a playlist from my liked songs and put the songs order in randomly ...

  • Casual Listener
  • Plan Premium Country Australia Device Samsun Galaxy s8 Operating System win 10 and andriod   My Question or Issue Since Spotify shuffle doesnt actually shuffle music, I want to manuall...
  • Dian
  • Spotify Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I fix pixilated album covers on the Spotify website?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Dian
  • Spotify Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution Every song stops playing after a few seconds

I start the song, it plays for a few seconds (less then 10) and then the song just stops playing, the UI shows as if the song was being progressed, but there is no soundPlanPremiumCountryCzechDeviceChromeOperating SystemWindows My Question or Issue

  • Visitor
  • I start the song, it plays for a few seconds (less then 10) and then the song just stops playing, the UI shows as if the song was being progressed, but there is no sound Plan Premium Country Czec...
  • Jeremy
  • Spotify Legend
  • 958 Views
  • 1 replies
  • 0 likes
  • 958 Views
  • 1 replies
  • 0 likes

Superuser Contribution 30 minutes of ad free music on PC

PlanFreeCountryUnited States of AmericaDeviceDellOperating SystemWindows 10 My Question or IssueWhy is the 30 minutes of ad free music on the mobile app but not available for PC?

  • Newbie
  • Plan Free Country United States of America Device Dell Operating System Windows 10   My Question or Issue Why is the 30 minutes of ad free music on the mobile app but not available for...
  • The_Unhelped
  • Newbie
  • 1270 Views
  • 2 replies
  • 1 likes
  • 1270 Views
  • 2 replies
  • 1 likes