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New update crashes every 5 minutes

New update crashes every 5 minutes

 

Plan

Premium

Country

Australia

Device

Dell inspiron 13 5378

Operating System

Windows 11

 

My Question or Issue

Application crashes every 5 minutes. When it crashes it becomes an unresponsive black screen.

Reply
1 Reply

Hi @mcrad_

 

Could you send me the Spotify version you're currently running? You can find this information by going to Help > About Spotify.

kaworu_bloodpaw_0-1679410171867.png

Also, did you download Spotify from the Spotify website, or from the Microsoft Store?

 

 

After you gather that information, I would recommend performing a clean reinstall.

Please follow these instructions. I recommend installing the version from the Microsoft Store.

 

 

 

 

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If my answer was the solution, don't forget to mark it as the solution!

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If you need anything else, please reply and ask,
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Disclaimer: I am not affiliated with Spotify.

 

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