Spotify simply disconnects my Desktop from the internet. Help!

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Spotify simply disconnects my Desktop from the internet. Help!

Sav11
Casual Listener

OK so I've had this issue for roughly 6 months now and with my Google detective work I've been unable to find a solution.

 

Whenever I open the Desktop app on my PC the Ethernet connection is completely cut off and so I'm unable to use Spotify. I've reinstalled the app may times over the 6 month period hoping a patch may have fixed it but I'm still without any luck. I have two other devices in the house that work fine over Wi-Fi. One being a laptop (using the exact same app) and a Smartphone. 

 

Spotify is definitely  the reason my Connection is cutting off. It is the only piece of Software that has ever caused this problem.

 

I'm sure I can't be the only person out there with this issue so I'm looking forward to a response.

 

Thanks,

 

Will 

5 Replies

m__warden
Newbie

I have the same problem, I've tried to reinstall Spotify completely several times and it didn't help, same with using some older versions. It happens at every single PC i have at home and it's not a problem with my Internet provider or router

It's incredibly frustrating since I pay for Spotify and I can't even use it because it goes offline after 10 seconds 

Sav11
Casual Listener

bump

ndehardt
Visitor

I have the exact issue! Disappointed that there hasn't been any fix.

Ivan
Spotify Legend

Hey folks, @ndehardt,

 

Thanks for reaching out to the Community about this. 
 

Just to double-check, have you guys tried performing a clean reinstall of the Spotify app on the device you use? We recommend the clean reinstall as it'll remove the old drivers first and then install the new ones. It'll also get you the latest version of Spotify. If not, give it a try and let us know the result.

 

Restarting the router and trying how the app behaves under a different network is also worth giving it a try, as these steps will show you if the issue is connection-related.

 

We also recommend you check this help page for more info. The steps provided tend to solve issues like the one you're having.

 

Hope you'll find this info useful. We'll look out for your reply! 

Esteveba
Visitor

In my case, also in spotify web player, disconnects internet.. is not  an app... maybe a protocol or similar....

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