Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1657 Views

0 replies

2 likes

  • 1657 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145534 Views

83 replies

27 likes

  • 145534 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130472 Views

294 replies

22 likes

  • 130472 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10979 Views

1 replies

6 likes

  • 10979 Views
  • 1 replies
  • 6 likes

Superuser Contribution spotify says 'offline' on windows 11

PlanPremiumCountryUSOperating SystemWindows 11 spotify says not availible while you're offline. i am connected to the internet and can still play my liked songs and liked playlists. here is what i have tried:restarting my PCreinstalling spotifyuninst...

Music Fan

  Plan Premium Country US Operating System Windows 11   spotify says not availible while you're offline. i am connected to the internet and can still play my liked songs and liked p...

idontwanttomakeaprof

Visitor

7455 Views

28 replies

0 likes

  • 7455 Views
  • 28 replies
  • 0 likes

Superuser Contribution Music doesn't play

When I click on 'play' an error message appear and it says that 'spotify can't play this right now and that if I have the file on my computer I can import it'.. how can I fix this?

Visitor

When I click on 'play' an error message appear and it says that 'spotify can't play this right now and that if I have the file on my computer I can import it'.. how can I fix this?  

Eni

Moderator

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify pauses every 30 sec

PlanFree CountrySpain Device Operating SystemWindows 10 My Question or Issue Spotify pauses every 30 seconds. I have uninstalled the program, deleted cookies, installed again, and nothing works. This is the second time it happens. First time I solved...

Casual Listener

  Plan Free   Country Spain   Device   Operating System Windows 10   My Question or Issue   Spotify pauses every 30 seconds. I have uninstalled the program...

Takati

Casual Listener

713 Views

4 replies

0 likes

  • 713 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution TroubleShooting with the research

PlanPremiumCountryFranceDeviceLaptop Legion 5 17ACH6HOperating SystemWindows 11 My Question or IssueSo here is my issue , it's kind of minor but really problematic and boring with time,I can play only some playlist : mine and some on the menu that I ...

Newbie

 Plan Premium Country France Device Laptop Legion 5 17ACH6H Operating System Windows 11   My Question or Issue So here is my issue , it's kind of minor but really problematic and ...

Elena

Moderator

611 Views

1 replies

0 likes

  • 611 Views
  • 1 replies
  • 0 likes

Superuser Contribution Windows Spotify Can't Play This Right Now

PremiumWindows 10 ProDirect Spotify and Microsoft Store Spotify This has been an on going issue with Spotify for 2+ years and the only solutions are to clear cache, relog twice, and/or uninstall remove left over files and install a fresh copy, which ...

Casual Listener

Premium Windows 10 Pro Direct Spotify and Microsoft Store Spotify   This has been an on going issue with Spotify for 2+ years and the only solutions are to clear cache, relog twice, and/or u...

Not applicable

605 Views

3 replies

1 likes

  • 605 Views
  • 3 replies
  • 1 likes

Windows app unsynced and inconsistent.

PlanPremiumCountryUnited StatesDeviceAcer laptopOperating SystemWindows 11 My Question or IssueI just redownloaded Spotify and the desktop app has been running awfully. The only time a song will play is if it's put in a playlist.The mobile app and we...

Casual Listener

Plan Premium Country United States Device Acer laptop Operating System Windows 11   My Question or Issue I just redownloaded Spotify and the desktop app has been running awfully. The o...

Taylith

Community Legend

510 Views

3 replies

1 likes

  • 510 Views
  • 3 replies
  • 1 likes

Superuser Contribution Most recommendations gone

PlanPremiumCountryUSADevicePC (Desktop App)Operating SystemWindows 10 My Question or IssueAll of my "Because you listened to..." and "Recommended based on..." recommendations have disappeared under the Search-> Discover menu. I have logged out and ba...

Newbie

Plan Premium Country USA Device PC (Desktop App) Operating System Windows 10     My Question or Issue All of my "Because you listened to..." and "Recommended based on..." recomme...

Eni

Moderator

418 Views

1 replies

1 likes

  • 418 Views
  • 1 replies
  • 1 likes

Superuser Contribution [Solved] Spotify on Windows 10 not showing in iPhone Other Devices

For a long time I've used Spotify on my iPhone to control the Spotify App on a Windows 10 PC (my Media Centre) to play music. Both are on the same network in my home. About 6 months ago the Windows PC stopped appearing in Other Devices so I could no ...

Newbie

For a long time I've used Spotify on my iPhone to control the Spotify App on a Windows 10 PC (my Media Centre) to play music. Both are on the same network in my home.   About 6 months ago the ...

Kiril

Moderator

371 Views

1 replies

0 likes

  • 371 Views
  • 1 replies
  • 0 likes

Superuser Contribution Windows 10 desktop crashing immediately upon opening.

PlanPremiumCountryUSDevicePCOperating SystemWindows 10 My Question or IssueWhen i uninstall and reinstall spotify, when i log in, no matter if its the windows version or the app version, it crashes immediately. the web version and phone work just fin...

Casual Listener

Plan Premium Country US Device PC Operating System Windows 10   My Question or Issue When i uninstall and reinstall spotify, when i log in, no matter if its the windows version or the ...

Alex

Spotify Legend

398 Views

3 replies

0 likes

  • 398 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Help is this normal !!!!

I can't find where to post this and my issue with web site player not desktop app but there no category for that to post any issues. My Question or Issue Why this happening what are these things with kanji for advertising 広告 they cant be deleted from...

Regular

I can't find where to post this and my issue with web site player not desktop app but there no category for that to post any issues.   My Question or Issue   Why this happening what are...

uxYUYux

Regular

866 Views

5 replies

0 likes

  • 866 Views
  • 5 replies
  • 0 likes

Superuser Contribution Glitching playback

Windows 11, Dell Precision 555oI experience playback glitches (irregular intervals but constant) and performed some device test (results are attached). The issue is present on the windows app as well as on the web version of Spotify. Any suggestions ...

Regular

  Windows 11, Dell Precision 555o I experience playback glitches (irregular intervals but constant) and performed some device test (results are attached). The issue is present on the windows a...

SparklesTheNightPony

Casual Listener

590 Views

2 replies

0 likes

  • 590 Views
  • 2 replies
  • 0 likes

Superuser Contribution Synchronising an album listening

Hello everyone.I'm new to Spotify, I've been using another streaming platform for years.I have a Spotify Family subscription and I use Spotify on my smartphone (Android) and my PC (Windows 11), obviously with the same account.The two devices are sync...

Regular

Hello everyone. I'm new to Spotify, I've been using another streaming platform for years. I have a Spotify Family subscription and I use Spotify on my smartphone (Android) and my PC (Windows 11), o...

ShortfinMarko

Regular

880 Views

12 replies

0 likes

  • 880 Views
  • 12 replies
  • 0 likes

Superuser Contribution [web app] when queue reaches 100 songs, songs added start removing songs from bottom of queue

PlanPremiumCountryPolandDeviceacer aspire v nitro Operating SystemWindows 10 My Question or Issuewhen the queue reaches 100 songs, songs added start to remove the songs from the bottom of the queue I made a video showing how it works, but it's too bi...

Casual Listener

  Plan Premium Country Poland Device acer aspire v nitro  Operating System Windows 10   My Question or Issue when the queue reaches 100 songs, songs added start to remove th...

Vasil

Moderator

588 Views

3 replies

0 likes

  • 588 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Dislike song does not work

PlanPremiumCountrySwedenDevicePC, Xiaomi RedmiOperating SystemWindows 10, Android My Question or IssueDisliking songs in radio playlist does nothing. It will continue to add the song back into the radio playlist when you enter the station. This happe...

Music Fan

  Plan Premium Country Sweden Device PC, Xiaomi Redmi Operating System Windows 10, Android   My Question or Issue Disliking songs in radio playlist does nothing. It will continue...

OscarDC

Moderator

510 Views

1 replies

0 likes

  • 510 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked songs playlist order on web player does not sync with desktop app

PlanPremiumCountryVietnamOperating SystemWindows 11 My Question or IssueThe order of the liked songs playlist on the web player does not sync properly with my desktop and mobile app. I've tried logging out and in again to no avail.

Gig Goer

  Plan Premium Country Vietnam Operating System Windows 11   My Question or Issue The order of the liked songs playlist on the web player does not sync properly with my desktop and...

tuannamnguyen

Gig Goer

583 Views

6 replies

0 likes

  • 583 Views
  • 6 replies
  • 0 likes

Superuser Contribution When using 'Listen Along' disord feature clicking on album/song cover opens link in web browser

PlanPremiumCountryGermanyDeviceWindows PCOperating SystemWindows 10 My Question or IssueWhen using the discord 'Listen Along' as a listener left clicking on the album/song cover does not work as expected. Expected behaviour is: To open either the cur...

Newbie

Plan Premium Country Germany Device Windows PC Operating System Windows 10   My Question or Issue When using the discord 'Listen Along' as a listener left clicking on the album/song co...

Vasil

Moderator

492 Views

1 replies

0 likes

  • 492 Views
  • 1 replies
  • 0 likes

Superuser Contribution The album cover arts, friend profile pictures, podcast cover arts do not show up. Ever

PlanPremiumCountryPolandDevicePC (Both desktop app and Website)Operating SystemWindows 10 My Question or IssueAll of the album covers, podcast covers, artist profile pictures do not show up. I've tried turning hardware acceleration on and off, restar...

Casual Listener

Plan Premium Country Poland Device PC (Both desktop app and Website) Operating System Windows 10   My Question or Issue All of the album covers, podcast covers, artist profile pictures...

Jeremy

Spotify Legend

560 Views

5 replies

0 likes

  • 560 Views
  • 5 replies
  • 0 likes

Superuser Contribution Dislike option is missing in Discover Weekly, Daily Mix, Release Radar

Plan: FreeCountry: USDevice: Windows Chrome Browser The dislike option is missing. See image below. Probably similar to this problem that was supposedly fixed, but isn't for me:https://community.spotify.com/t5/Ongoing-Issues/Desktop-Remove-Dislike-so...

Regular

Plan: Free Country: US Device: Windows Chrome Browser   The dislike option is missing. See image below.   Probably similar to this problem that was supposedly fixed, but isn't for...

OscarDC

Moderator

475 Views

3 replies

1 likes

  • 475 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Manual playlist ordering to top of list broken on desktop

On Desktop version:Spotify for Windows1.1.92.647.ga4397eb7 You cannot move/drag items in a playlist above the top of the list and have it auto scroll up. Dragging to the bottom of the list works correctly. Same issue as this, that was fixed. Looks li...

Music Fan

On Desktop version: Spotify for Windows 1.1.92.647.ga4397eb7   You cannot move/drag items in a playlist above the top of the list and have it auto scroll up. Dragging to the bottom of the li...

LAST_CALL

Music Fan

460 Views

2 replies

1 likes

  • 460 Views
  • 2 replies
  • 1 likes

Superuser Contribution Glitching while playing

Hi,There are periodical glitches while I am playing Spotify on Windows 11. Does anyone know what may be causing it?thx! My Question or Issue

Regular

Hi, There are periodical glitches while I am playing Spotify on Windows 11.  Does anyone know what may be causing it? thx!     My Question or Issue  

SparklesTheNightPony

Casual Listener

1329 Views

7 replies

0 likes

  • 1329 Views
  • 7 replies
  • 0 likes