Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Discuss Spotify for Windows
PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...
Newbie
81311 Views
40 replies
68 likes
PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...
Visitor
777679 Views
503 replies
64 likes
There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c
Visitor
18458 Views
19 replies
5 likes
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
OK so I've had this issue for roughly 6 months now and with my Google detective work I've been unable to find a solution. Whenever I open the Desktop app on my PC the Ethernet connection is completely cut off and so I'm unable to use Spotify. I've re...
OK so I've had this issue for roughly 6 months now and with my Google detective work I've been unable to find a solution. Whenever I open the Desktop app on my PC the Ethernet connection is ...
Regular
3226 Views
8 replies
2 likes
Hi all,I'm having an issue with the Spotify app on my gaming laptop [https://www.lenovo.com/ca/en/d/gaming-laptops/]. Every time I try to launch the app, it either crashes or fails to load any songs. I've tried reinstalling the app and updating my la...
Hi all, I'm having an issue with the Spotify app on my gaming laptop [https://www.lenovo.com/ca/en/d/gaming-laptops/]. Every time I try to launch the app, it either crashes or fails to load any song...
Roadie
431 Views
1 replies
0 likes
I noticed when I was creating a playlist today that I was able to add duplicate songs without the 'Duplicate Song' warning appearing if they appeared on different albums (for example, I was able to add the song 'Too Much' by Drake off of the 'Nothing...
I noticed when I was creating a playlist today that I was able to add duplicate songs without the 'Duplicate Song' warning appearing if they appeared on different albums (for example, I was...
Roadie
19777 Views
13 replies
13 likes
Hello, first excuse me for my english i'm french , i have a problem with my local files , i put local files from my computer on a playlist , they appear correctly but when i enriched my playlist all local files disapear from the playlist , thanks if ...
Hello, first excuse me for my english i'm french , i have a problem with my local files , i put local files from my computer on a playlist , they appear correctly but when i enriched my...
Moderator
376 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesOperating SystemWindows 10 My Question or IssueWhenever I play music from my phone, I am able to sync the Spotify mobile app with the web app, and vise versa. However, I recently have been unable to sync music from eith...
Plan Premium Country United States Operating System Windows 10 My Question or Issue Whenever I play music from my phone, I am able to sync the Spotify mobile app with the web app, and ...
Community Legend
6310 Views
1 replies
3 likes
PlanPremiumCountryGermany DevicePCOperating SystemWindows 10 My Question or IssueWhen I put my PC into energy saving mode and then restart it, I can no longer start the playlist I was listening to before. I have to select the playlist I want to liste...
Plan Premium Country Germany Device PC Operating System Windows 10 My Question or Issue When I put my PC into energy saving mode and then restart it, I can no longer start th...
Moderator
911 Views
8 replies
1 likes
On my Windows Desktop App, playlists work fine, but many albums, especially the recent ones I've "liked" won't play. They play on the "Web", my laptop, and my phone, but NOT the Windows desktop. I've uninstalled and reinstalled. Nothing. Please advis...
On my Windows Desktop App, playlists work fine, but many albums, especially the recent ones I've "liked" won't play. They play on the "Web", my laptop, and my phone, but NOT the Windows desktop...
Spotify Legend
438 Views
1 replies
1 likes
I'm on windows desktop.This issues has been going on for a few hours now and i can't seem to fix it. Whenever i try to play a song that isnt between my liked songs, it just won't play. The bar where it shows play button and stuff just gets grayed out...
I'm on windows desktop. This issues has been going on for a few hours now and i can't seem to fix it. Whenever i try to play a song that isnt between my liked songs, it just won't play. The bar wher...
Regular
37855 Views
24 replies
6 likes
Why tf. Here is an example. I liked the album and all the songs but where's the heart? Also if I add an song from this album there is a different song in my playlist from an album I didn't liked. But same title etc. A month ago this was not the situa...
Why tf. Here is an example. I liked the album and all the songs but where's the heart? Also if I add an song from this album there is a different song in my playlist from an album I didn't liked...
Newbie
5451 Views
11 replies
1 likes
PlanPremium CountryIndia Device(Lenovo S540) Operating System(Windows 10) My Question or IssueSuddenly I'm unable to use spotify connect on my desktop and somehow I'm able to play 2 simultaneous music streams, 1 from my phone and 1 from my desktop wh...
Plan Premium Country India Device (Lenovo S540) Operating System (Windows 10) My Question or Issue Suddenly I'm unable to use spotify connect on my desktop ...
Casual Listener
5451 Views
32 replies
0 likes
PlanPremiumCountryCzech republic My Question or IssueHi! Spotify randomly unfollowed my follower and made them unfollow me. I cannot access their profile, when I try using a link to their profile I get the 'Couldn't find that page' pop up. We did not...
Plan Premium Country Czech republic My Question or Issue Hi! Spotify randomly unfollowed my follower and made them unfollow me. I cannot access their profile, when I try using a link to ...
Moderator
1081 Views
1 replies
0 likes
Only the Liked songs from the album can be played. I need to like a song to be able to listen to it. All other playlists can't be played.Also, I can listen in both my phone and pc using the same account at the same time when both are online.I re-inst...
Only the Liked songs from the album can be played. I need to like a song to be able to listen to it. All other playlists can't be played. Also, I can listen in both my phone and pc using the same ac...
Newbie
566 Views
2 replies
2 likes
turning off screen when i click onto spotify on browser
turning off screen when i click onto spotify on browser
Community Legend
344 Views
1 replies
1 likes
PlanPremiumCountryUnited Kingdom DeviceHP Laptop Operating SystemWindows 10 My Question or IssueSince the latest update, where the layout has changed, I have several visual glitches on screen. It happens when I do anything, really: Skipping a song/a ...
Plan Premium Country United Kingdom Device HP Laptop Operating System Windows 10 My Question or Issue Since the latest update, where the layout has changed, I have seve...
Casual Listener
6610 Views
9 replies
1 likes
spotify premium olmasına rağmen hala karışık çalıyor. karışık çal butonu kapalı olmasına rağmen
spotify premium olmasına rağmen hala karışık çalıyor. karışık çal butonu kapalı olmasına rağmen
Community Legend
3472 Views
1 replies
1 likes
PremiumWindows 10 ProDirect Spotify and Microsoft Store Spotify This has been an on going issue with Spotify for 2+ years and the only solutions are to clear cache, relog twice, and/or uninstall remove left over files and install a fresh copy, which ...
Premium Windows 10 Pro Direct Spotify and Microsoft Store Spotify This has been an on going issue with Spotify for 2+ years and the only solutions are to clear cache, relog twice, and/or u...
Not applicable
652 Views
3 replies
1 likes
I used to look forward to friday, checking the new releases tab...
I used to look forward to friday, checking the new releases tab... 😞
Newbie
4383 Views
3 replies
5 likes
I launch spotify on my computer and on launch it just skips 100s of songs and the sound and music display in the top left doesnt go away even when its paused until i close the app. It also doesnt let me play any music or skip songs or select another ...
I launch spotify on my computer and on launch it just skips 100s of songs and the sound and music display in the top left doesnt go away even when its paused until i close the app. It also doesnt let...
Moderator
498 Views
3 replies
0 likes
Perhaps after five minutes with the spotify on, the network connection gets disconnected.
Perhaps after five minutes with the spotify on, the network connection gets disconnected.
Moderator
345 Views
1 replies
0 likes
ISSUE ON PC APP: I'm unsure if this is a privacy change being looked into, but playlists no longer hold the 'public playlist' or 'private playlist' title like they used to. while the feature still exists on mobile and can be edited there, if a playli...
ISSUE ON PC APP: I'm unsure if this is a privacy change being looked into, but playlists no longer hold the 'public playlist' or 'private playlist' title like they used to. while the feature still ex...
Casual Listener
394 Views
2 replies
0 likes
