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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 137238 Views
  • 0 replies
  • 25 likes
  • Mac
    Windows
  • 137238 Views
  • 0 replies
  • 25 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53494 Views
  • 0 replies
  • 33 likes
  • Windows
  • 53494 Views
  • 0 replies
  • 33 likes

Solved!!Superuser Contribution [Your Library][Albums] Slow album list loading, overall navigation issues

PlanPremiumCountryUkraineOperating SystemWindows 10 My Question or IssueMy experience is similar to the issue described here: https://community.spotify.com/t5/Desktop-Windows/Your-Library-Artist-Slow-loading-time-when-scrolling/td-p/5203729 Note that...

  • Music Fan
  • Plan Premium Country Ukraine Operating System Windows 10   My Question or Issue My experience is similar to the issue described here: https://community.spotify.com/t5/Desktop-Windows/You...
  • TheGrailKnight
  • Visitor
  • 471 Views
  • 6 replies
  • 1 likes
  • Albums
    newUX
  • 471 Views
  • 6 replies
  • 1 likes

Superuser Contribution Video Podcasts make the screen go black

I've tried with and whiteout hardware acceleration. every time i turn on joe rogan the whole screen goes black and i have to CTRL+ALT+Delete out of it. very annoying, basically i can't watch video podcasts on desktop for some reason PlanPremiumCountr...

  • Regular
  • I've tried with and whiteout hardware acceleration. every time i turn on joe rogan the whole screen goes black and i have to CTRL+ALT+Delete out of it.  very annoying, basically i can't watch vi...
  • Alex
  • Moderator
  • 4108 Views
  • 12 replies
  • 0 likes
  • black screen
    Podcast Video
  • 4108 Views
  • 12 replies
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Superuser Contribution Issues with filtered playlists

CountrySpainVersion1.1.58.820.g2ae50076-aOperating SystemWindows 10 My Question or IssueHello, In the last version of Desktop app, something has changed when you play a song after filtering a playlist. Before this update, when you filtered a playlist...

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  • Composer
  • Country Spain Version 1.1.58.820.g2ae50076-a Operating System Windows 10   My Question or Issue Hello,   In the last version of Desktop app, something has changed when you play a ...
  • Ivan
  • Spotify Legend
  • 1527 Views
  • 20 replies
  • 3 likes
  • 1527 Views
  • 20 replies
  • 3 likes

Solved!!Superuser Contribution lyrics option doesnt show

PlanFreeCountryIndonesiaDeviceASUS laptop, iphone 6s +Operating SystemiOS 14.4.2, windows 10 My Question or Issuethe lyrics button doesnt show on both my iphone and laptop. Is this a bug or the took it out?

  • Visitor
  • Plan Free Country Indonesia Device ASUS laptop, iphone 6s + Operating System iOS 14.4.2, windows 10   My Question or Issue the lyrics button doesnt show on both my iphone and laptop. I...
  • Alex
  • Moderator
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
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Superuser Contribution Playback does not start with one click

Plan : PremiumCountry : USADevice : LaptopOperating System : Windows 10My Question or Issue :Using the desktop client, when a song is playing, I search for another artist, click through to an album and press "play" on a song. I expect the current son...

  • Casual Listener
  • Plan : Premium Country : USA Device : Laptop Operating System : Windows 10 My Question or Issue : Using the desktop client, when a song is playing, I search for another artist, click throug...
  • Alex
  • Moderator
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sound is distorted since latest update

PlanPremiumCountryNZDeviceHP laptopOperating SystemWindows 10 My Question or IssueEver since the latest update I have been unable to listen to any music as the sound is now horribly distorted after about 1 minute of playing time. It sounds like the m...

  • Newbie
  • Plan Premium Country NZ Device HP laptop Operating System Windows 10   My Question or Issue Ever since the latest update I have been unable to listen to any music as the sound is now h...
  • aleeebaby
  • Newbie
  • 1337 Views
  • 6 replies
  • 0 likes
  • 1337 Views
  • 6 replies
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Superuser Contribution Squelching While Playing Music

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When logged in and playing music on Spotify I get a periodic squelch sound. It happens rando...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)     My Question or Issue&...
  • CarlosE
  • Moderator
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Title bar buttons bogus when moving between different DPI screens

PlanPremium FamilyCountrySwedenDeviceLaptop PCOperating SystemWindows 10 My Question or IssueI have a laptop that I often move between a couple of different external monitors, having different Windows zoom levels (100 %, 125 %) and also the laptop's ...

  • Casual Listener
  •   Plan Premium Family Country Sweden Device Laptop PC Operating System Windows 10   My Question or Issue I have a laptop that I often move between a couple of different external ...
  • Barith
  • Casual Listener
  • 301 Views
  • 5 replies
  • 1 likes
  • 301 Views
  • 5 replies
  • 1 likes

Superuser Contribution Spotify for windows not working

PlanFreeCountryUnited KingdomDevicePCOperating SystemWindows 10 My Question or IssueMy spotify has been consistently not working for the last 2 days and it always comes up with the error message 'something went wrong, try reloading the page'. Obvious...

  • Regular
  •   Plan Free Country United Kingdom Device PC Operating System Windows 10   My Question or Issue My spotify has been consistently not working for the last 2 days and it always com...
  • Ver
  • Spotify Legend
  • 577 Views
  • 13 replies
  • 1 likes
  • 577 Views
  • 13 replies
  • 1 likes

Superuser Contribution Discover Weekly album cover picture

Hello Spotify, i have just opened up spotify tonight and have noticed that my discover weekly album cover picture is a private picture that I did NOT give spotify permission to use, even for me.. how the **bleep** did they get it ? Im **bleep** at th...

  • Casual Listener
  • Hello Spotify, i have just opened up spotify tonight and have noticed that my discover weekly album cover picture is a private picture that I did NOT give spotify permission to use, even for me.. how...
  • Alex
  • Moderator
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution only some local files are downloading

I have done all of the required steps to transfer my local files to my phone, but it just isn't working. Ive turned off my fire fall and this and that, ect. it just will Not work. I feel like the reason is the fact not all of my local files are even ...

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  • Newbie
  • I have done all of the required steps to transfer my local files to my phone, but it just isn't working. Ive turned off my fire fall and this and that, ect. it just will Not work. I feel like the rea...
  • Jeremy
  • Spotify
  • 539 Views
  • 1 replies
  • 0 likes
  • 539 Views
  • 1 replies
  • 0 likes

Superuser Contribution HORRIBLE new UI re selecting tracks and layout - Apr 2021

DeviceWindows PCOperating SystemWindows 10My Question or IssueThe new desktop UI experience is very degraded. I often multi-select tracks to copy or move to another playlist. In prior version, the tracks stayed selected so I could do more actions on ...

  • Regular
  •     Device Windows PC Operating System Windows 10 My Question or Issue The new desktop UI experience is very degraded.  I often multi-select tracks to copy or move to another p...
  • EvC
  • Newbie
  • 605 Views
  • 7 replies
  • 8 likes
  • 605 Views
  • 7 replies
  • 8 likes

Superuser Contribution Does Spotify support the ability to have 3rd party UIs and are there any out there?

Does the Spotify API support any ability to log in from a third party app and search/play music. I recently moved from Google Music, but am now actively looking to switch away from Spotify because of its terrible UI.I understand this is purely subjec...

  • Casual Listener
  • Does the Spotify API support any ability to log in from a third party app and search/play music. I recently moved from Google Music, but am now actively looking to switch away from Spotify because of...
  • Eni
  • Moderator
  • 415 Views
  • 3 replies
  • 0 likes
  • 415 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Not all my playlists are visible on my android device

PlanPremiumCountryNetherlands Samsung Galaxy s10 plus Operating System(Android (newest version)My Question or IssueI recently updated the spotify app true the official play store, and now I am not seeing all my playlists on my android device. I have ...

  • Casual Listener
  • Plan Premium Country Netherlands  Samsung Galaxy s10 plus  Operating System (Android (newest version) My Question or Issue I recently updated the spotify app true the official pla...
  • CarlosE
  • Moderator
  • 283 Views
  • 3 replies
  • 0 likes
  • 283 Views
  • 3 replies
  • 0 likes

Superuser Contribution Appears On page for artsists limits the number of albums they appear on

This has been a problem for a long time, Spotify removed the appears on tab a little while ago last year for windows desktop, thankfully though, you could still use the web player to find the appears on tab and then brought it back to the windows des...

  • Casual Listener
  • This has been a problem for a long time, Spotify removed the appears on tab a little while ago last year for windows desktop, thankfully though, you could still use the web player to find the appears...
  • CarlosE
  • Moderator
  • 256 Views
  • 3 replies
  • 0 likes
  • 256 Views
  • 3 replies
  • 0 likes

Superuser Contribution "Following" Disappeared

I no longer am able to access/see the 3,000+ artists/users I'm following. On Mac, "Following" is gone entirely. On iOS, when I click on "Following" in my user profile, I get "Something went wrong" error message. PremiumUSMac & iOS app

  • Gig Goer
  • I no longer am able to access/see the 3,000+ artists/users I'm following.  On Mac, "Following" is gone entirely.  On iOS, when I click on "Following" in my user profile, I get "Something we...
  • CarlosE
  • Moderator
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

R.I.P old interface

Desktop now removes ui.experience_override="classic" if you add it to the prefs file. Seems we are stuck with this awful UI and no recognition from Spotify of the overwhelming amount of complaints raised against it. Time to look at what the competiti...

  • Casual Listener
  • Desktop now removes  ui.experience_override="classic" if you add it to the prefs file. Seems we are stuck with this awful UI and no recognition from Spotify of the overwhelming amount of complai...
  • sebasmart
  • Casual Listener
  • 388 Views
  • 5 replies
  • 8 likes
  • 388 Views
  • 5 replies
  • 8 likes

Superuser Contribution artist discography/playlists gone?

My Question or IssueI noticed that now when you search an artist the results show as album covers that you have to choose. Once you do that you get the track listing. Whereas before, when you selected the artist, it lists all albums in order that you...

  • Regular
  • My Question or Issue I noticed that now when you search an artist the results show as album covers that you have to choose. Once you do that you get the track listing. Whereas before, when you selec...
  • Alex
  • Moderator
  • 634 Views
  • 8 replies
  • 5 likes
  • 634 Views
  • 8 replies
  • 5 likes

Superuser Contribution Error 34 after Offline

PlanPremiumCountryCanadaDeviceDell Inspiron Operating SystemWindows 10 My Question or IssueSeemingly for no reason, the Spotify program on Windows 10 was saying OFFLINE which was wrong as everything else was working normally on my computer. My intern...

  • Newbie
  • Plan Premium Country Canada Device Dell Inspiron  Operating System Windows 10   My Question or Issue Seemingly for no reason, the Spotify program on Windows 10 was saying OFFLINE...
  • rgmagritte
  • Casual Listener
  • 3492 Views
  • 2 replies
  • 0 likes
  • error34
    log in issue
  • 3492 Views
  • 2 replies
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Superuser Contribution Nothing happens when I press play

New to Spotify, and using the Web Player (I'm on my work desktop computer, and I can't download apps). When I click a playlist to play, there is no music - clicking play does absolutely nothing. I've tried clearing cache/cookies, and no change. Any i...

  • Newbie
  • New to Spotify, and using the Web Player (I'm on my work desktop computer, and I can't download apps). When I click a playlist to play, there is no music - clicking play does absolutely nothing....
  • Eni
  • Moderator
  • 2258 Views
  • 7 replies
  • 3 likes
  • 2258 Views
  • 7 replies
  • 3 likes