Problems with webplayer

[maria_f]

Plan

Free

Country

Malta

Device

Acer Aspire Laptop

Operating System

Windows 10

I use the webplayer on the chrome browser.

My Question or Issue

Songs stop playing after the first few seconds or else a song plays well then the next one plays with no sound. The screen keeps displaying Something is Wrong. Since the update I've been getting this message in the new Library as well. Please does anyone have a solution? It's really annoying. Thanks in advance 🙂

[kaworu_bloodpaw]

Hi there!

I've got some steps which should fix this problem. Please follow these instructions.

To fix this problem, I would recommend clearing your browser's cache and cookies. I will provide instructions for Chrome, but most browsers follow a very similar process.

1. Make sure you're on the newest version of Chrome. Click on the hamburger menu and go to Help > About Chrome.

Chrome will auto-update if there is one available.

2. Clear your browser's cache and cookies. On the sidebar, on the same update page, click on Privacy and security, and Clear browsing data, 

Click on the advanced tab, and select Cookies, Cache, and Hosted app data with the time range set to all time.

3. Restart Chrome by clicking on the hamburger menu and clicking Exit.

Also, please try clearing your hosts file by following this guide.

Now, reopen the web player! 🙂

If my answer was useful, don't forget to give it a 'Like!' If my answer was the solution, don't forget to mark it as the solution! Thanks! 😇

If you need anything else, please reply and ask, or shoot me a Private Message! Feel free to follow my Spotify or Community profiles!  Disclaimer: I am not affiliated with Spotify.

[maria_f]

thank you so much for your help! I've tried all the steps you suggested! Will keep you updated. 🙂 thanks again!

[maria_f]

As I've said I have tried your suggestions but to no avail - I no longer get 'something is wrong' but after a song plays the next one in the queue plays with no sound - it's been happening on edge as well. Could this be caused by a VPN extension? bc I have one installed.

[kaworu_bloodpaw]

It's possible. Spotify generally advises against using a VPN. Please make sure Spotify is whitelisted in your VPN.