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spotify is crashing when I launch it on windows 10

spotify is crashing when I launch it on windows 10

launching spotify the window opens momentarily then closes.
I have done several reinstalls, downloaded it from the microsoft store, restarted/updated my PC. none of it has worked

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12 Replies

Hey @WintersMalice,

 

Thanks for reaching out here in the Community!

 

We appreciate you sending us all the steps that you've already tried to solve this. We'd also recommend that you clear any entries containing Spotify from your hosts file. You can follow this Guide. These can often cause issues with the Desktop app and prevent it from starting.

It's also a good idea to disable any antivirus or ad-blocking software that might be affecting the app and turn off VPN if in use.
 

In case the issue persists, it'd be great if you could let us know your Spotify version. Any screenshots (or a quick video) you can provide will also be helpful to identify what's causing this odd behavior.
 

Hope this helps. We'll be keeping an eye out for your reply. 

LyubkaModerator
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I believe the version is 1.2.10.760. That's the app version when i hover over it. 
I tried resetting the host file and everything with no luck. 

https://drive.google.com/file/d/1F5aO5FmaW7l9JW3kc4h-PfbxvLFCeNGe/view?usp=sharing
this is what happens when trying to open it. Crashes and in the hidden tasks thing there's usually multiple instances of the app open that then all close as well.

Hi @WintersMalice,

 

Thanks for the video. Could you test out the following and let us know:

  • Do you have any issues on any other devices? Does the webplayer work on this or other devices?
  • Does the same occur across different networks?
  • Does the issue persist in Safe Mode?

Let us know how it goes.

JoanModerator
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Web player works and my mobile app works
I'm unable to test on a different netowork
It still crashes in safe mode

Hey @WintersMalice,

 

You've mentioned that you've done a few reinstalls but have you tried the complete clean reinstall steps?
There might be some Spotify files that are corrupted and are preventing the app from starting. A clean reinstall would remove all Spotify files from your device.

Keep us posted on how things go!

VasilModerator
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yes I have done that several times

Another update, after installing again the app launches fine when it’s not signed in and then signing in says it may be a firewall issues but still persisted even with all my antivirus and firewall turned off. There was an error code “http 8” along with that. I’ve done the “no proxy” option and that does let me sign in but then back to crashing. 

Hey @WintersMalice,

 

Thanks for the reply.

 

Could you try using a different network to find out if the issue is related to your network connection? Maybe use a hot spot from a mobile device or USB-tethering, if there is no other option.

 

Let us know how that went,

 

Cheers!

DianModerator
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I've tried signing in with a different account and the desktop app seems to work fine. So I'm not sure how or why my account is causing the desktop app to crash

Hey @WintersMalice,

 

Thanks for the info.

If you are following some large playlists in your account this might be a reason why the app is crashing whilst you are logged in your own account and not with the other one. Can you try to unfollow these playlists from your phone or Web player first and then try to log in again on the Desktop app? 

 

Let us know if that helps. 

Kiril Moderator
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I unfollowed and deleted a handful of longer playlists but it still seems to be crashing. I'll continue trying to remove longer playlists but by now I've removed more than I had when the app was working so I don't know if that's the cause

Hey @WintersMalice,

 

Thanks for keeping in touch.

 

Since it sounds like the issue is account related, it'll be best to get in touch with our Customer Support team via one of the channels here about this.


They should be able to take a closer look into the matter and help you with creating a new account (if needed). In addition, they might also assist you with transferring all your saved content over to your new account.

 

As much as we'd like to help you further, we can't make any account related actions here in the Community as we don't have access to the necessary systems and tools.

 

Hope this helps. If you have any questions or need anything else, the Community is here for you.

LyubkaModerator
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