Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 53488 Views
  • 77 replies
  • 27 likes
  • 53488 Views
  • 77 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • Nothanksman1
  • Visitor
  • 78489 Views
  • 272 replies
  • 21 likes
  • 78489 Views
  • 272 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5516 Views
  • 1 replies
  • 6 likes
  • 5516 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145713 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145713 Views
  • 0 replies
  • 26 likes

Spotify constantly crashing

PlanPremiumCountryDenmarkDevicePCOperating SystemWindows 11My Question or IssueSpotify is constantly crashing. I need to reboot my pc to sometimes make it work. Any idea why so unstable?

  • Regular
  • Plan Premium Country Denmark Device PC Operating System Windows 11 My Question or Issue Spotify is constantly crashing. I need to reboot my pc to sometimes make it work.  Any idea why ...
  • BrunoSuras
  • Regular
  • 413 Views
  • 2 replies
  • 0 likes
  • 413 Views
  • 2 replies
  • 0 likes

No Social Share Song

Hello,I am ui/ux designer. I saw a ux problem like this.There is no button to share the song I'm listening to on the home screen. It will be useful if this is done in the section that appears in the header field. Yours sincerely

  • Casual Listener
  • Hello, I am ui/ux designer. I saw a ux problem like this. There is no button to share the song I'm listening to on the home screen. It will be useful if this is done in the section that appears i...
  • kaworu_bloodpaw
  • Roadie
  • 391 Views
  • 4 replies
  • 0 likes
  • social song share
  • 391 Views
  • 4 replies
  • 0 likes

Superuser Contribution Friend not appearing in friends list

My friend and I have followed each other on Spotify. We both have "Share my listening activity on Spotify" set to active. Neither of us sees the other on our friends list. I have tried logging out and back in and ensured Spotify is up to date on all ...

  • Newbie
  • My friend and I have followed each other on Spotify. We both have "Share my listening activity on Spotify" set to active. Neither of us sees the other on our friends list. I have tried logging out an...
  • OscarDC
  • Moderator
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Solved!! i can't hear the audio on my spotify desktop

i can't hear the audio on my spotify desktop but when i connect a bluetooth device to my PC, the audio will work via the bluetooth device.I use a windows 11The spotify version i have is 1.200.1165.0

  • Regular
  • i can't hear the audio on my spotify desktop but when i connect a bluetooth device to my PC, the audio will work via the bluetooth device. I use a windows 11 The spotify version i have is 1.200.116...
  • bunmiconsult
  • Regular
  • 653 Views
  • 8 replies
  • 0 likes
  • 653 Views
  • 8 replies
  • 0 likes

Deleted Songs

I accidentally deleted songs from my "Boots" playlist. Can they be restored?

  • Newbie
  • I accidentally deleted songs from my "Boots" playlist. Can they be restored?
  • kaworu_bloodpaw
  • Roadie
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

win 11, spotify is not responsive, not playing on searched songs

On win 11 pc, if i search a song, spotify does not react to the playbutton.also not on other songs of the same artist.If however i click on one of my playlists it plays fine!?if i'm playing a song from a playlist or a mix then go back to search the p...

  • Regular
  • On win 11 pc, if i search a song, spotify does not react to the playbutton. also not on other songs of the same artist. If however i click on one of my playlists it plays fine!? if i'm playing a s...
  • kaworu_bloodpaw
  • Roadie
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

This number is not available. If the file is on your computer, you can impo

i cant play any songs on my pc and on my Phone i can play what i want but on pc i get This number is not available. If the file is on your computer, you can import it.

  • Casual Listener
  • i cant play any songs on my pc and on my Phone i can play what i want but on pc i get This number is not available. If the file is on your computer, you can import it.
  • Luke
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Queue Issue

PlanPremiumCountryAustraliaDeviceSurface Laptop GoOperating SystemWindows 11 My Question or IssueThe songs are not queuing properly, when listening to an album and then adding another album to the queue - it won't allow for the remaining songs to be ...

  • Visitor
  • Plan Premium Country Australia Device Surface Laptop Go Operating System Windows 11   My Question or Issue The songs are not queuing properly, when listening to an album and then addin...
  • Joan
  • Moderator
  • 540 Views
  • 9 replies
  • 0 likes
  • 540 Views
  • 9 replies
  • 0 likes

Black Screen on Web Player When Logged In

Whenever I access Spotify through the web player and do not log in to my account, it works like normal. Whenever I access Spotify through the web player and log into my Premium account, all I get is a black screen.

  • Visitor
  • Whenever I access Spotify through the web player and do not log in to my account, it works like normal. Whenever I access Spotify through the web player and log into my Premium account, all I get is ...
  • kaworu_bloodpaw
  • Roadie
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Phone and pc constantly out of sync

My PC and phone seem to constantly go out of sync. Right now I'm playing music on my phone app and the PC shows a different song as paused. My internet on phone is via wifi and is 100%, my PC is connected by cable (to the same router)-->fiber and wor...

  • Visitor
  • My PC and phone seem to constantly go out of sync. Right now I'm playing music on my phone app and the PC shows a different song as paused. My internet on phone is via wifi and is 100%, my PC is c...
  • kaworu_bloodpaw
  • Roadie
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Windows app showing only "something went wrong", can't see content.

I tried uninstalling and installing the desktop app again, but the same error happens right after logging in. I can't see starting page or anything, only a dialog saying "something went wrong, try reloading the page" and the "reload page" button dism...

  • Regular
  • I tried uninstalling and installing the desktop app again, but the same error happens right after logging in. I can't see starting page or anything, only a dialog saying "something went wrong, try re...
  • kaworu_bloodpaw
  • Roadie
  • 420 Views
  • 6 replies
  • 0 likes
  • 420 Views
  • 6 replies
  • 0 likes

Superuser Contribution Fullscreen does not resize well on untypical aspect ratio!

PlanPremiumDeviceDesktop PCOperating SystemWindows 10 The Spotify-Apps fullscreen mode does not resize as it should when confronted with untypical aspect ratios (like my mini monitor 1280x400), as you can see below.But if I use the Chrome extension f...

Screenshot 2023-01-08 165905.png Screenshot 2023-01-08 165822.png Screenshot 2023-01-08 170100.png
  • Newbie
  • Plan Premium Device Desktop PC Operating System Windows 10   The Spotify-Apps fullscreen mode does not resize as it should when confronted with untypical aspect ratios (like my mini monit...
  • AlejaR
  • Moderator
  • 399 Views
  • 1 replies
  • 0 likes
  • aspect ratio
    fullscreen
    second monitor
    Windows 10 Desktop App
  • 399 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant download playlist when click the download button

PlanPremiumCountrycanadaDevicedellOperating SystemWindows 10 My Question or Issuemy songs got delated for some reason and tried to download the playlist again but it didn't download and it keeps saying downloading but nothing download except if i pla...

  • Regular
  • Plan Premium Country canada Device dell Operating System Windows 10   My Question or Issue my songs got delated for some reason and tried to download the playlist again but it didn't&n...
  • AlejaR
  • Moderator
  • 771 Views
  • 10 replies
  • 0 likes
  • 771 Views
  • 10 replies
  • 0 likes

Shuffle and Repeat

PlanPremiumCountryCanada DeviceWindows 10 PC and Android mobile and tabletOperating SystemWindows 10 My Question or IssueI know there have been many posts before, but none helped. The buttons for Shuffle and Repeat are greyed out on both mobile and P...

  • Newbie
  •   Plan Premium Country Canada   Device Windows 10 PC and Android mobile and tablet Operating System Windows 10   My Question or Issue I know there have been many posts befo...
  • kaworu_bloodpaw
  • Roadie
  • 233 Views
  • 1 replies
  • 1 likes
  • 233 Views
  • 1 replies
  • 1 likes

playlists

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueso when im listening a song on any playlist, it just randomly resets/start back from song #1 ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue so when...
  • kaworu_bloodpaw
  • Roadie
  • 237 Views
  • 3 replies
  • 1 likes
  • 237 Views
  • 3 replies
  • 1 likes

Playlist problem occurs when Spotify is turned off and turned on

I live in Korea and use premium in Windows 10. It wasn't like that before.Recently, if I turn off Spotify with my computer and turn it on again,The next songs disappear from the playlist you were listening to.You can't understand just by words, so I'...

normal.png bad.PNG
  • Newbie
  • I live in Korea and use premium in Windows 10.   It wasn't like that before. Recently, if I turn off Spotify with my computer and turn it on again, The next songs disappear from the playlist...
  • kaworu_bloodpaw
  • Roadie
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Spotify web player broken on firefox

I've cleared all cookies, cache, storage etc for spotify.comdisabled any plugin from running on the websiterebooted the pclogged in firefox (version ~108) with my username and passwordafter being logged in, I'm being redirected to the playeronly the ...

  • Casual Listener
  • I've cleared all cookies, cache, storage etc for spotify.com disabled any plugin from running on the website rebooted the pc logged in firefox (version ~108) with my username and password after b...
  • francesco9001
  • Casual Listener
  • 735 Views
  • 4 replies
  • 0 likes
  • 735 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify volume lowers in my car when I start recording

Whenever I am playing music with AppleCarPlay, and I hear a nice song, I want to record the song with my phone (mostly Snapchat). Everytime I do this, the volume lowers drastically and I can’t raise it anymore. This way you can barely hear the song t...

  • Newbie
  • Whenever I am playing music with AppleCarPlay, and I hear a nice song, I want to record the song with my phone (mostly Snapchat). Everytime I do this, the volume lowers drastically and I can’t raise ...
  • MihailY
  • Moderator
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes