Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 39235 Views
  • 75 replies
  • 26 likes
  • 39235 Views
  • 75 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 67306 Views
  • 265 replies
  • 21 likes
  • 67306 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4703 Views
  • 1 replies
  • 6 likes
  • 4703 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144691 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144691 Views
  • 0 replies
  • 26 likes

Superuser Contribution Unable to open Spotify.

A pop-up just says "Unable to Open Spotify." When I tried to delete and restart Spotify, it just does it to me again.

  • Casual Listener
  • A pop-up just says "Unable to Open Spotify." When I tried to delete and restart Spotify, it just does it to me again.
  • OscarDC
  • Moderator
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Windows] Local Files won't refresh/load

PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 10 My Question or Issue Like the title says, after last update the Local Files will not update or even show up anymore. I have tried deleting "index.dat", "local-files.bnk" and clearing cache....

  • Casual Listener
  • Plan Premium Country USA Device Desktop Operating System Windows 10   My Question or Issue   Like the title says, after last update the Local Files will not update or even show u...
  • denxyz
  • Casual Listener
  • 178 Views
  • 2 replies
  • 1 likes
  • 178 Views
  • 2 replies
  • 1 likes

Superuser Contribution Changing the Cache location

PlanPremiumCountryUnited statesDeviceDesktop (pc)Operating SystemWindows 10 My Question or IssueRecently I've been looking through my D drive and I see a bunch of 2 digit folders some containing nothing others containing a file that is named gibberis...

  • Newbie
  • Plan Premium Country United states Device Desktop (pc) Operating System Windows 10   My Question or Issue Recently I've been looking through my D drive and I see a bunch of 2 digit fol...
  • Habsy
  • Visitor
  • 9124 Views
  • 7 replies
  • 0 likes
  • 9124 Views
  • 7 replies
  • 0 likes

Superuser Contribution Change Titel Bar Buttons UI

When the UI for watching what friends is minimized, and all you see is their picture, the Title Bar Buttons Overlap with your drop-down Profile button. The idea is to make a change to the UI-layout in this specific case.

  • Visitor
  • When the UI for watching what friends is minimized, and all you see is their picture, the Title Bar Buttons Overlap with your drop-down Profile button. The idea is to make a change to the UI-layout i...
  • Lyubka
  • Moderator
  • 278 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alexa Drop Outs & Robotic Sound

PlanPremiumUK DeviceEcho 3rd Generation X 4Operating System(Windows 10) My Question or IssueWhen I play music on all my 4 devices together, each one will randomly dropout sound crackly or hiss with a sometimes robotic sound. This is random and on any...

  • Casual Listener
  • Plan Premium UK   Device Echo 3rd Generation X 4 Operating System (Windows 10)         My Question or Issue When I play music on all my 4 devices together, each ...
  • Lyubka
  • Moderator
  • 518 Views
  • 7 replies
  • 0 likes
  • 518 Views
  • 7 replies
  • 0 likes

Superuser Contribution desktop takes over playback

When I have the desktop program open and am playing on my phone, the desktop will randomly take over playback. It could be a few minutes, it could be a few seconds.

  • Visitor
  • When I have the desktop program open and am playing on my phone, the desktop will randomly take over playback. It could be a few minutes, it could be a few seconds.
  • Dian
  • Spotify Legend
  • 3710 Views
  • 1 replies
  • 0 likes
  • 3710 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Audio peaking and distorting on only Spotify Desktop

PlanPremiumCountryUKDeviceWindows Lenovo laptopOperating SystemWindows 10 My Question or IssueI use Spotify Desktop, the installed software, not the Windows Stores one. All music would peak and distort if it's louder, and I already have the audio qua...

  • Casual Listener
  • Plan Premium Country UK Device Windows Lenovo laptop Operating System Windows 10   My Question or Issue I use Spotify Desktop, the installed software, not the Windows Stores one. All m...
  • OscarDC
  • Moderator
  • 459 Views
  • 2 replies
  • 0 likes
  • 459 Views
  • 2 replies
  • 0 likes

Superuser Contribution Windows app didn't respondig sometime randomly

Hi, i'm use spotify on pc for a long time. I've never had a problem with it, but lately it's been freezing. I have a good computer, I don't think that's the problem. It has an i7-8700 in it, in good condition. It has been exposed again, is there anyt...

  • Newbie
  • Hi, i'm use spotify on pc for a long time. I've never had a problem with it, but lately it's been freezing. I have a good computer, I don't think that's the problem. It has an i7-8700 in it, in good ...
  • OscarDC
  • Moderator
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs found through search function won't play on pc app

Songs in my library play just fine but songs found through search function doesn't react. There's no error message or loading, just unresponsive.

  • Casual Listener
  • Songs in my library play just fine but songs found through search function doesn't react. There's no error message or loading, just unresponsive.
  • Lyubka
  • Moderator
  • 155 Views
  • 1 replies
  • 1 likes
  • 155 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Volume automatically adjusted to max on desktop

DevicePCOperating SystemWindows 11 My Question or IssueI recently got a new desktop computer installed with Windows 11. I found the system volume always adjusted automatically up to the max (100) every time I switch to Spotify from other programs. An...

  • Casual Listener
  • Device PC Operating System Windows 11   My Question or Issue I recently got a new desktop computer installed with Windows 11. I found the system volume always adjusted automatically up to ...
  • Lyubka
  • Moderator
  • 1343 Views
  • 6 replies
  • 0 likes
  • 1343 Views
  • 6 replies
  • 0 likes

Superuser Contribution Connect on Windows Desktop Requiring Premium to play on Echo Dot

Connect on Windows Desktop Requiring Premium to play on Echo Dot PlanFreeCountryUSADevice(Windows Laptop running Desktop App)Operating System(Windows 10) My Question or IssueFor the past three days (October 18, 2022), the Spotify Connect feature on t...

  • Regular
  • Connect on Windows Desktop Requiring Premium to play on Echo Dot   Plan Free Country USA Device (Windows Laptop running Desktop App) Operating System (Windows 10)   My Question o...
  • kuchta
  • Casual Listener
  • 832 Views
  • 9 replies
  • 1 likes
  • 1.196.785.0
    Connect
    Echo
    Echo Dot
    Windows 10 Desktop App
  • 832 Views
  • 9 replies
  • 1 likes

Solved!!Superuser Contribution Media playback keyboard controls no longer work in desktop app

On both my work and personal laptops, the media playback controls on the keyboard (the alternative Function keys that trigger 'Previous Track', 'Next Track', 'Pause/Play', and 'Stop') no longer work in the Windows Desktop app... I believe this starte...

  • Casual Listener
  • On both my work and personal laptops, the media playback controls on the keyboard (the alternative Function keys that trigger 'Previous Track', 'Next Track', 'Pause/Play', and 'Stop') no longer work ...
  • Eni
  • Moderator
  • 1178 Views
  • 3 replies
  • 0 likes
  • 1178 Views
  • 3 replies
  • 0 likes

Superuser Contribution "Something went wrong" when the world icon shows in the taskbar.

Hey! Spotify Premium useless on my PC with Windows 10. I think it's the Windows Update thing. PC thinks there's no internet, but Chrome works fine. YouTube plays fine. What should I do? Thanks.

  • Casual Listener
  • Hey! Spotify Premium useless on my PC with Windows 10. I think it's the Windows Update thing. PC thinks there's no internet, but Chrome works fine. YouTube plays fine. What should I do? Thanks.
  • angerose11
  • Newbie
  • 306 Views
  • 4 replies
  • 0 likes
  • 306 Views
  • 4 replies
  • 0 likes

Superuser Contribution プレイリストが更新されない

トップ50-日本という公開プレイリストを見ると毎日更新と書いてあるのに更新されていない。

  • Visitor
  • トップ50-日本という公開プレイリストを見ると毎日更新と書いてあるのに更新されていない。
  • Yordan
  • Moderator
  • 611 Views
  • 1 replies
  • 0 likes
  • 611 Views
  • 1 replies
  • 0 likes

Congrats to the Spotify team! My Spotify worked for 2 weeks without any issues...

...and I didn't expect that crappy piece of software to work that long, honestly. But now I have another error:I cannot play any songs. The ones from my playlists are grayed out and if I double-click them, a message appears "This content is not avail...

  • Gig Goer
  • ...and I didn't expect that crappy piece of software to work that long, honestly.   But now I have another error: I cannot play any songs. The ones from my playlists are grayed out and if I d...
  • matzel
  • Gig Goer
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lyrics no scrolling.

PlanFree/PremiumCountryIndiaDevicePredator Helius 300 2019 Gaming LaptopOperating SystemWindow 11 My Question or IssueWhen i start lyrics in spotify app it scroll good till when the single line of song go to 2nd row then the scrolling stops. Happen w...

  • Visitor
  •   Plan Free/Premium Country India Device Predator Helius 300 2019 Gaming Laptop Operating System Window 11   My Question or Issue When i start lyrics in spotify app it scroll goo...
  • Not applicable
  • 609 Views
  • 2 replies
  • 0 likes
  • 609 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Converting 'Favorite songs' into a playlist

PlanFreeCountry USADeviceHP 5Operating SystemWindows 10 My Question or Issue I want to convert my favorited songs into a playlist that I can share.

  • Newbie
  • Plan Free Country  USA Device HP 5 Operating System Windows 10   My Question or Issue  I want to convert my favorited songs into a playlist that I can share.
  • Alex
  • Spotify Legend
  • 41665 Views
  • 9 replies
  • 1 likes
  • 41665 Views
  • 9 replies
  • 1 likes