Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
Player Windows 10 Pro 2H22 Desktop My screen turns off automatically after 5 min. If Spotify is playing when the screen turns back on (by moving my mouse), the music instantly skips to the next track and stops.
Player Windows 10 Pro 2H22 Desktop My screen turns off automatically after 5 min. If Spotify is playing when the screen turns back on (by moving my mouse), the music instantly skips t...
Moderator
820 Views
7 replies
0 likes
PlanPremiumCountryIndonesian DeviceLaptop (HP)Operating System(Windows 11) My Question or Issuedifferent profile photo on desktop apps with mobile apps
Plan Premium Country Indonesian Device Laptop (HP) Operating System (Windows 11) My Question or Issue different profile photo on desktop apps with mobile apps
250 Views
0 replies
0 likes
PlanPremiumCountryUSADevicewindows 10 PC My Question or Issue My windows desktop app won't play most/all music I try to play that isn't in a playlist. It's inconsistent but most time if I try to play the top songs for an artist, it doesn't give an er...
Plan Premium Country USA Device windows 10 PC My Question or Issue My windows desktop app won't play most/all music I try to play that isn't in a playlist. It's inconsi...
Moderator
997 Views
8 replies
0 likes
DevicePCOperating SystemWindows 11 My Question or IssueI recently got a new desktop computer installed with Windows 11. I found the system volume always adjusted automatically up to the max (100) every time I switch to Spotify from other programs. An...
Device PC Operating System Windows 11 My Question or Issue I recently got a new desktop computer installed with Windows 11. I found the system volume always adjusted automatically up to ...
Casual Listener
7730 Views
16 replies
0 likes
I would wan't to block some artist or songs that have rapey moaning or something similar in them, is/ could this soon be a feature?
I would wan't to block some artist or songs that have rapey moaning or something similar in them, is/ could this soon be a feature?
Spotify Star
462 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceAndroid AND Windows Desktop My Question or IssueFor some reason, a bunch of my songs (I can hear both these things the most in Remorse by Scattle) Sound a little higher pitched and it's really messing with me. if ...
Plan Premium Country United States Device Android AND Windows Desktop My Question or Issue For some reason, a bunch of my songs (I can hear both these things the most in Remorse ...
Moderator
1921 Views
1 replies
0 likes
PlanPremiumCountryUSADevicePCOperating SystemWindow 10 My Question or IssueThe spotify app on my PC is not responding, I tried uninstalling and reinstalling, but now I have a new issue, the app won't install, it says that the files are still being us...
Plan Premium Country USA Device PC Operating System Window 10 My Question or Issue The spotify app on my PC is not responding, I tried uninstalling and reinstalling, but now I have a...
Moderator
786 Views
1 replies
0 likes
PlanFree/PremiumCountry Norway Devicepc and samsung s10Operating Systemandroid and windows 11 My Question or Issuei cant delete/clear my recently playd music . There is no option when clicking on the song/album i want to delete/clear from the home pa...
Plan Free/Premium Country Norway Device pc and samsung s10 Operating System android and windows 11 My Question or Issue i cant delete/clear my recently playd music ...
Moderator
317 Views
1 replies
0 likes
Hey! Spotify Premium useless on my PC with Windows 10. I think it's the Windows Update thing. PC thinks there's no internet, but Chrome works fine. YouTube plays fine. What should I do? Thanks.
Hey! Spotify Premium useless on my PC with Windows 10. I think it's the Windows Update thing. PC thinks there's no internet, but Chrome works fine. YouTube plays fine. What should I do? Thanks.
Newbie
500 Views
4 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Composer
427 Views
2 replies
0 likes
PlanPremiumUK DeviceEcho 3rd Generation X 4Operating System(Windows 10) My Question or IssueWhen I play music on all my 4 devices together, each one will randomly dropout sound crackly or hiss with a sometimes robotic sound. This is random and on any...
Plan Premium UK Device Echo 3rd Generation X 4 Operating System (Windows 10) My Question or Issue When I play music on all my 4 devices together, each ...
Moderator
923 Views
7 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
396 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Casual Listener
6007 Views
7 replies
0 likes
PlanIndividual premiumCountryUSADevicePC Operating Systemwindows 10 My Question or IssueIm trying to listen along with my parnter and when i join listen along it dosnt sync me with her song or play it imediantly when she skips a song it stays paused ...
Plan Individual premium Country USA Device PC Operating System windows 10 My Question or Issue Im trying to listen along with my parnter and when i join listen along it dosnt s...
Moderator
537 Views
1 replies
0 likes
PlanPremiumCountryFranceOperating SystemWindows 10 My Question or IssueWhen I launch Spotify Premium desktop application, I get the following error:« Une erreur s'est produite.Essayez de recharger la page.Recharger la page » Which I would traduce in ...
Plan Premium Country France Operating System Windows 10 My Question or Issue When I launch Spotify Premium desktop application, I get the following error: « Une erreur s'est produite....
Casual Listener
1024 Views
9 replies
0 likes
PlanPremiumCountry USDevice PCOperating SystemWindows 10 My Question or IssueI'm listening to a playlist by "user" Particle Detector (or Sounds of Spotify). They have LOTS of playlists. On the desktop and the web UI, it's not listing all of their pla...
Plan Premium Country US Device PC Operating System Windows 10 My Question or Issue I'm listening to a playlist by "user" Particle Detector (or Sounds of Spotify). They...
Spotify Star
511 Views
1 replies
0 likes
Hello! I’m not a paying customer, I only use what’s for free. So I don’t want any service from you, I just want to help and point out some something.The web interface has some problems, partially very essential. Let’s show this on the example of Abov...
Hello! I’m not a paying customer, I only use what’s for free. So I don’t want any service from you, I just want to help and point out some something. The web interface has some problems, pa...
Regular
1524 Views
8 replies
0 likes
PlanPremium CountrySpain DevicePC Operating SystemWindows 10 My Question or IssueJust to report that I spotted this bug on the ad banner.Now it looks correct, but I just wanted to point out the problem.Hope it helps you.
Plan Premium Country Spain Device PC Operating System Windows 10 My Question or Issue Just to report that I spotted this bug on the ad banner. Now it looks c...
290 Views
0 replies
0 likes
Why do I suddenly have a green heart on most songs in my playlist? This happened suddenly after last Spotify update. The normal thing is to get a green filled heart next to a song in any of my playlists IF the song is from an ALBUM that I have saved ...
Why do I suddenly have a green heart on most songs in my playlist? This happened suddenly after last Spotify update. The normal thing is to get a green filled heart next to a song in any of my playli...
Music Fan
929 Views
4 replies
0 likes
PlanPremiumCountryGermanyDeviceLenovo NotebookOperating SystemWindows 10My Question or IssuePrerequisite:Spotify gets started on startup of Windows 10 and stays minimized and you lock your screen without bringing Spotify to the foreground at least on...
Plan Premium Country Germany Device Lenovo Notebook Operating System Windows 10 My Question or Issue Prerequisite: Spotify gets started on startup of Windows 10 and stays minimized and yo...
Casual Listener
1231 Views
2 replies
0 likes
