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can't log in with my account on my laptop, 'something went wrong' message

can't log in with my account on my laptop, 'something went wrong' message

I have a premium student plan and I can log in on my phone, but whenever I try to log in on my laptop, it displays 'something went wrong message'
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1 Reply

Hi there @Sul6an,

 

Thanks for your post here in the Community and welcome!

 

What happens when you try to log in from your phone? Do you see the same message? In the meantime, we'd recommend resetting your password from this link. Once done, try logging in with your email and new password. Make sure you enter your email and not a username or display name. 

 

Also, try logging in from an incognito tab on your browser and this link. Let us know if you see the same message. 

 

Keep us posted!

Susan_GPModerator
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