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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 136326 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 136326 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 52699 Views
  • 0 replies
  • 33 likes
  • Windows
  • 52699 Views
  • 0 replies
  • 33 likes

Superuser Contribution Spotify doesn't recognize internet connection.

PlanFamily Plan PremiumCountryUSDevicePCOperating SystemWindows 11 My Question or IssueApplication does not recognize internet unless I restart entire system....I lose connection due to terrible area I live in, everytime I do spotify no longer works ...

  • Casual Listener
  • Plan Family Plan Premium Country US Device PC Operating System Windows 11   My Question or Issue Application does not recognize internet unless I restart entire system....I lose connec...
  • MafeG
  • Spotify Legend
  • 232 Views
  • 3 replies
  • 0 likes
  • 232 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Windows] Control buttons (max, min, close) do not response after waking from Sleep / Hibernate

PlanPremiumCountryUSADeviceDell Latitude 7490Operating SystemWindows 10 My Question or IssueAfter I wake my computer from Sleep / Hibernate, the window control buttons (minimize, maximize, close) do not respond or work. Thankfully, I am able to get a...

  • Casual Listener
  • Plan Premium Country USA Device Dell Latitude 7490 Operating System Windows 10   My Question or Issue After I wake my computer from Sleep / Hibernate, the window control buttons (min...
  • MafeG
  • Spotify Legend
  • 370 Views
  • 3 replies
  • 0 likes
  • 370 Views
  • 3 replies
  • 0 likes

When i open Spotify my ping goes skyhigh

A couple of days ago i've noticed that when i open Spotify's app my ping goest from 24ms to 6000 for less then a minute, then it goes back to normal. I've already tried to uninstall and reinstall the app but witohut fixing it. I've also disabled the ...

  • Casual Listener
  • A couple of days ago i've noticed that when i open Spotify's app my ping goest from 24ms to 6000 for less then a minute, then it goes back to normal. I've already tried to uninstall and reinstall the...
  • vanfront
  • Newbie
  • 588 Views
  • 1 replies
  • 1 likes
  • Windows
  • 588 Views
  • 1 replies
  • 1 likes

Anyone else seeing a new playlist size limit on Connect when controlled by desktop app?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have been a premium user for years and I have discovered a new behavior by Spotify Connect,...

  • Music Fan
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • paupaulaz
  • Newbie
  • 698 Views
  • 2 replies
  • 4 likes
  • 698 Views
  • 2 replies
  • 4 likes

Solved!! Spotify won't let me play artist's songs until I've "allowed this artist in the Spotify app"

I have this issue on mobile and on PC, playing the artist's songs on my Xbox works just fine. It's either "We couldn't play this track right now" or "We can't play this until you have allowed this artist on the Spotify app". Picture attached is in sw...

  • Casual Listener
  • I have this issue on mobile and on PC, playing the artist's songs on my Xbox works just fine. It's either "We couldn't play this track right now" or "We can't play this until you have allowed this ar...
  • Shamwisehamfast
  • Gig Goer
  • 2446 Views
  • 3 replies
  • 0 likes
  • 2446 Views
  • 3 replies
  • 0 likes

Doesn't change the resolution when I change desktop

Hi! I have two screens like this:When I maximize in screen 2 and drag the window into the screen 1, Spotify shows like this:

screen.png screenn.png
  • Newbie
  • Hi!   I have two screens like this: When I maximize in screen 2 and drag the window into the screen 1, Spotify shows like this:
  • idatadavid
  • Newbie
  • 353 Views
  • 1 replies
  • 2 likes
  • Windows
  • 353 Views
  • 1 replies
  • 2 likes

Superuser Contribution Memory usage, performance problems and UI refreshes, result of memory leak?

PlanPremiumCountryBelgiumDeviceRyzen 5 5600X16GB RAMGTX 1070Hardware Acceleration enabledOperating SystemWindows 10 Build 19042.1348 My Question or IssueEver since switching over to React for the desktop UI, I've noticed that when in normal use (goin...

  • Newbie
  • Plan Premium Country Belgium Device Ryzen 5 5600X 16GB RAM GTX 1070 Hardware Acceleration enabled Operating System Windows 10 Build 19042.1348   My Question or Issue Ever since swit...
  • Alex
  • Moderator
  • 311 Views
  • 3 replies
  • 1 likes
  • memory leak
    React
    ui refresh
  • 311 Views
  • 3 replies
  • 1 likes

Solved!! Scrolling too fast in new update~

So, when the new update of Spotify rolled out, the scrolling got all wierd. When I scroll through a page, 1 unit of scrolling (one slight turn of the mouse wheel) scrolls an entire page. Is it just me, or is this happening to everyone? This is really...

  • Casual Listener
  • So, when the new update of Spotify rolled out, the scrolling got all wierd.  When I scroll through a page, 1 unit of scrolling (one slight turn of the mouse wheel) scrolls an entire page.  ...
  • qohmos
  • Casual Listener
  • 15096 Views
  • 15 replies
  • 40 likes
  • Windows
  • 15096 Views
  • 15 replies
  • 40 likes

"This content is not available" when I click on my liked songs and when i search new

PlanPremiumCountryUSADevice(Samsung Galaxy 20FE, MSI Gaming Laptop late 2019)Operating System(Android 20, Windows 10) My Question or IssueALL DESKTOP CONTENT is unavailable. All of my liked songs and even everything i search for. Spotify essentially ...

  • Casual Listener
  • Plan Premium Country USA Device (Samsung Galaxy 20FE, MSI Gaming Laptop late 2019) Operating System (Android 20, Windows 10)   My Question or Issue ALL DESKTOP CONTENT is unavailable. ...
  • Amayy
  • Rising Star 4
  • 251 Views
  • 1 replies
  • 1 likes
  • 251 Views
  • 1 replies
  • 1 likes

Superuser Contribution Lyrics sometimes show [OBJ] character at end of line.

PlanFreeCountry DeviceLenovo laptopOperating SystemWindows 10 My Question or IssueSeems to be very rare (only time I encountered it was in the track Dsco by Sweet Trip at 1:50) but sometimes at the end of the line there is an [OBJ] character.Screensh...

  • Newbie
  • Plan Free Country   Device Lenovo laptop Operating System Windows 10   My Question or Issue Seems to be very rare (only time I encountered it was in the track Dsco by Sweet Trip a...
  • Eni
  • Moderator
  • 385 Views
  • 1 replies
  • 1 likes
  • 385 Views
  • 1 replies
  • 1 likes

Superuser Contribution [Desktop][Podcasts] Sort Playlist Tracks (especially My Episodes)

I would like to be able to sort the My Episodes podcast playlist by Podcast Name, Date Added, and maybe Date Released. I listen to some podcasts from start to end, but then there are others that come out every day that I want to start my day with. I ...

  • Casual Listener
  • I would like to be able to sort the My Episodes podcast playlist by Podcast Name, Date Added, and maybe Date Released. I listen to some podcasts from start to end, but then there are others that come...
  • Eni
  • Moderator
  • 120 Views
  • 1 replies
  • 1 likes
  • Desktop
    Podcasts
  • 120 Views
  • 1 replies
  • 1 likes

Superuser Contribution Column titled # contains wrong value when filtering playlist

When you filter a playlist the value in the column titled # does not match the actual number in the playlist. This makes it hard to navigate to a filtered track later. Another option, to select a track in the filtered list and clear the filter also d...

  • Regular
  • When you filter a playlist the value in the column titled # does not match the actual number in the playlist. This makes it hard to navigate to a filtered track later.   Another option, to sel...
  • MafeG
  • Spotify Legend
  • 141 Views
  • 3 replies
  • 0 likes
  • 141 Views
  • 3 replies
  • 0 likes

Superuser Contribution Window not maximizing fully - a small bar is left on the bottom

Plan: PremiumCountry: NorwayDevice: ASUS Notebook S406UOperating System: Windows 11 Home version 21H2 (installed 28.12.2021) My Issue:When I maximize the Spotify window on my desktop, it is not fully maximized. There is a small bar left between the m...

Hans_Petter_1-1640729201147.png
  • Casual Listener
  • Plan: Premium Country: Norway Device: ASUS Notebook S406U Operating System: Windows 11 Home version 21H2 (installed 28.12.2021)   My Issue: When I maximize the Spotify window on my desktop...
  • MafeG
  • Spotify Legend
  • 288 Views
  • 3 replies
  • 1 likes
  • 288 Views
  • 3 replies
  • 1 likes

Superuser Contribution podcast video resolutions

PlanFree/CountryUSDevicePCOperating System Windows 10 My Question or IssueI'm having issues with playback of a video podcast. My internet wont support whatever the default resolution is, and I get a constant buffering because of this. This makes foll...

  • Casual Listener
  • Plan Free/ Country US Device PC Operating System  Windows 10   My Question or Issue I'm having issues with playback of a video podcast. My internet wont support whatever the defau...
  • 1255342635
  • Newbie
  • 6095 Views
  • 4 replies
  • 10 likes
  • 6095 Views
  • 4 replies
  • 10 likes

Solved!!Superuser Contribution Lyrics disapeared

PlanFreeCountryBrazilDeviceNotebookOperating SystemWindows 10 My Question or IssueUntil last month, I was praticing my japanese using Japanese songs, like SCANDAL - Hon Wo Yomu, etc. And sudently, after the last Update, the app (the one that we downl...

  • Casual Listener
  • Plan Free Country Brazil Device Notebook Operating System Windows 10   My Question or Issue Until last month, I was praticing my japanese using Japanese songs, like SCANDAL - Hon Wo Yo...
  • MafeG
  • Spotify Legend
  • 184 Views
  • 3 replies
  • 0 likes
  • 184 Views
  • 3 replies
  • 0 likes

Spotify won't play through my laptops HDMI port

PC app on Windows 10 works fine if I'm playing a song through my laptops speakers or the aux port but if I try to use it through my laptops HDMI cable to my reciever I get "This song is not available. If you have the file on your computer you can imp...

  • Casual Listener
  •   PC app on Windows 10 works fine if I'm playing a song through my laptops speakers or the aux port but if I try to use it through my laptops HDMI cable to my reciever I get "This song is n...
  • ap_richardson
  • Newbie
  • 1379 Views
  • 2 replies
  • 0 likes
  • Windows
  • 1379 Views
  • 2 replies
  • 0 likes

Solved!! will Spotify 2020 wrapped be available on Desktop in the future?

hi, I noticed that Spotify 2020 wrapped has been released for a lot of people on the mobile app, but I was wondering if there were any plans to also release it to users on Desktop, like previous years. thanks!

  • Newbie
  • hi, I noticed that Spotify 2020 wrapped has been released for a lot of people on the mobile app, but I was wondering if there were any plans to also release it to users on Desktop, like previous year...
  • loumauve
  • Newbie
  • 13259 Views
  • 18 replies
  • 30 likes
  • 13259 Views
  • 18 replies
  • 30 likes

Spotify won´t play music

Ok so the problem that I have is that on my Desktop (Win 8.1, latest updates etc) Spotify won´t play any music over certain outputs.If I set my audio output (for the whole pc) to my headset everything works perfectly fine. But when I set it to my Aud...

  • Visitor
  • Ok so the problem that I have is that on my Desktop (Win 8.1, latest updates etc) Spotify won´t play any music over certain outputs. If I set my audio output (for the whole pc) to my headset everyth...
  • Marcwithacmusic
  • Casual Listener
  • 1244 Views
  • 4 replies
  • 3 likes
  • Output Device
    Won´t play songs
  • 1244 Views
  • 4 replies
  • 3 likes

Superuser Contribution Spotify cant play any songs at all

Operating SystemWindows 10Pro 64bit My IssueI have this problem since a few months. If i try to play any songs at all spotify sends me a message that says "Spotify can't play this right now. If you have the file on your computer you can import it.". ...

Desktop Screenshot 2021.12.06 - 19.11.34.01 (3).png
  • Casual Listener
  • Operating System Windows 10Pro 64bit   My Issue I have this problem since a few months. If i try to play any songs at all spotify sends me a message that says "Spotify can't play this right ...
  • ramistereo
  • Casual Listener
  • 213 Views
  • 6 replies
  • 0 likes
  • 213 Views
  • 6 replies
  • 0 likes

Superuser Contribution Can't cut, copy or paste local files

Operating SystemWindows 10 Hello. Thought I'd try one last time to request help before moving to a different streaming service. There are other threads on this issue, but they are old and some are even marked as "Solved" when they clearly weren't, wh...

  • Casual Listener
  • Operating System Windows 10   Hello. Thought I'd try one last time to request help before moving to a different streaming service. There are other threads on this issue, but they are old and ...
  • Eni
  • Moderator
  • 280 Views
  • 1 replies
  • 1 likes
  • 280 Views
  • 1 replies
  • 1 likes