I'm having issues downloading my music on my premium account.

[#1]

I just formatted my device. I'm trying to reinstall my Spotify account but I can't download anything even though I have a premium account. What do I do to get the download button back because it won't even show that I can download music.

[Susan_GP]

Hi there,

Thanks for reaching out to the Community and welcome!

First up, make sure you're logging in with the correct account. Try logging out and back in twice in a row to force a sync between your account and device.

Now, we understand you recently formatted your device, however, if you don't see the download button it's best to perform a clean reinstall of the Spotify app to make sure everything is working correctly. 

if nothing helps, could you send a screenshot of how playlists look on your device? Additionally, send over the make/model and OS of the device along with the Spotify version you are currently running. 

We'll keep an eye out for your reply!