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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 134352 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 134352 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50976 Views
  • 0 replies
  • 32 likes
  • Windows
  • 50976 Views
  • 0 replies
  • 32 likes

Solved!!Superuser Contribution [Web Player] Collapsed Chrome tab group prevents playback after song ends

When I add the Spotify Web Player to a Tab Group in Chrome and collapse it, playback ends at the end of the current track.

  • Newbie
  • When I add the Spotify Web Player to a Tab Group in Chrome and collapse it, playback ends at the end of the current track. 
  • MafeG
  • Moderator
  • 360 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 360 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify PC stops when selecting song from "Liked songs" playlist on Android

Hello guys, I tried my best to find a similiar problem to mine, but couldn't find anything remotely related. Quite a strange problem: Whenever I play music via Spotify on PC, if I try to change the song through my phone by selecting manually from my ...

  • Casual Listener
  • Hello guys,   I tried my best to find a similiar problem to mine, but couldn't find anything remotely related.   Quite a strange problem: Whenever I play music via Spotify on PC, if I t...
  • Alex
  • Moderator
  • 130 Views
  • 3 replies
  • 0 likes
  • manual select
    no playback
    Spotify Android
    Spotify Windows
  • 130 Views
  • 3 replies
  • 0 likes

Solved!! Unable to use desktop app on Windows 11 Pro 64-bit - only shows black screen

PlanPremium CountryDeviceOperating SystemWindows 11 Pro 64-bitMy Question or IssueI am unable to use the Spotify desktop app after I login.When I first install the app the login screen does open, but after logging in the screen goes black.This can be...

  • Visitor
  •   Plan Premium   Country Device Operating System Windows 11 Pro 64-bit My Question or Issue I am unable to use the Spotify desktop app after I login. When I first install th...
  • user-removed
  • Not applicable
  • 460 Views
  • 1 replies
  • 0 likes
  • black-screen
    windows 11
  • 460 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error Code accesspoint 39

PlanPremiumCountryVietnam DevicePCOperating SystemWindows 10 My Question or IssueI have just set up my new desktop PC, however, Spotify keeps having the error code accesspoint:39. If I try to log out and log back in again, it sends the error, prevent...

  • Newbie
  • Plan Premium Country Vietnam   Device PC Operating System Windows 10   My Question or Issue I have just set up my new desktop PC, however, Spotify keeps having the error code acc...
  • Alex
  • Moderator
  • 434 Views
  • 1 replies
  • 0 likes
  • 434 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't shut the music and can't delete the program

My Question or IssueRight now, i can't use the sound on my computer because Spotify is lagging... In the past, I downloaded and deleted the spotify program on my computer several times because after a while using the program, it would stop working, i...

  • Newbie
  • My Question or Issue Right now, i can't use the sound on my computer because Spotify is lagging...   In the past, I downloaded and deleted the spotify program on my computer several times bec...
  • MafeG
  • Moderator
  • 230 Views
  • 1 replies
  • 0 likes
  • Bug Windows
    Lagging
    Music Doesn't Stop
    program
    Spotify app for desktop
    Spotify Doesn't Work
    Windows 10
  • 230 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Lyrics misalignment

PlanPremiumCountryCanadaDevice2015 Lenovo Y50-70 (resolution 1920x1080@125% scaling)Operating SystemWindows 10 My Question or IssueWhen I'm using the lyrics feature... the lyrics shifts on and off center based on lyrics length, is it possible to set ...

  • Casual Listener
  • Plan Premium Country Canada Device 2015 Lenovo Y50-70 (resolution 1920x1080@125% scaling) Operating System Windows 10   My Question or Issue When I'm using the lyrics feature... t...
  • MafeG
  • Moderator
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Desktop][Playlists] Playlist “Add to playlist” option for other playlists

this is something I’ve wished for for years and maybe it’s a sign that I have too many playlists lol. but I would love a feature where you can click the ellipse (…) on a playlist and have the option to “add to playlist”, just like how you can with an...

  • Casual Listener
  • this is something I’ve wished for for years and maybe it’s a sign that I have too many playlists lol. but I would love a feature where you can click the ellipse (…) on a playlist and have the option ...
  • Eni
  • Moderator
  • 92 Views
  • 1 replies
  • 1 likes
  • Desktop
    Playlists
  • 92 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Webplayer generates playlist in queue

PlanFreeCountryGermanyDeviceOffice PCOperating SystemWindows 10 My Question or IssuePretty much the title. I'm using the web player to play music, but even when i play single songs, Spotify generates an entire playlist in the queue. If i try to remov...

  • Newbie
  • Plan Free Country Germany Device Office PC Operating System Windows 10   My Question or Issue Pretty much the title. I'm using the web player to play music, but even when i play single...
  • JalapenoMunich
  • Roadie
  • 655 Views
  • 13 replies
  • 6 likes
  • 655 Views
  • 13 replies
  • 6 likes

Sound reduced because by google chrome

PlanPremiumCountryBelgiumDeviceDesktopOperating SystemWindows 10 My Question or IssueHello, I have this annoying issue that my spotify sound is reduced by sounds of my browser. For example when I get a message on facebook, the little sound will reduc...

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  • Casual Listener
  • Plan Premium Country Belgium Device Desktop Operating System Windows 10   My Question or Issue Hello,   I have this annoying issue that my spotify sound is reduced by sounds of ...
  • chillic_
  • Casual Listener
  • 2707 Views
  • 4 replies
  • 1 likes
  • 2707 Views
  • 4 replies
  • 1 likes

Superuser Contribution My devices are not synced when following a new playlist or adding new song

PlanPremiumCountryDenmark DeviceMacbook pro Operating SystemMacOs MontereyMy Question or Issue Hey, I just followed a new playlist on my phone and I can see that it doesn't appear on my PC. This is something that happed more than once.

  • Regular
  • Plan Premium Country Denmark   Device Macbook pro   Operating System MacOs Monterey My Question or Issue   Hey, I just followed a new playlist on my phone and I can see tha...
  • Alex
  • Moderator
  • 102 Views
  • 3 replies
  • 0 likes
  • 102 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't play or download episodes of podcast "Fest & Flauschig" in Spotify Android app

Hey, since about 2 weeks I'm not able to play any episode of the podcast "Fest & Flauschig" on my Android Spotify app. If I try to download an episode, it just gets stuck at 0% without any progress, doesn't matter how long I wait. I have no problems ...

  • Regular
  • Hey, since about 2 weeks I'm not able to play any episode of the podcast "Fest & Flauschig" on my Android Spotify app. If I try to download an episode, it just gets stuck at 0% without any progre...
  • Eni
  • Moderator
  • 388 Views
  • 13 replies
  • 1 likes
  • question
  • 388 Views
  • 13 replies
  • 1 likes

Quick question, what does this symbol mean?

PlanPremiumCountrySpainDevicePCOperating SystemWindows 10 My Question or IssueI'd like to know what does this symbol mean, is it that the person shared it with me? Because I can also edit the playlist, by removing songs or adding

  • Newbie
  • Plan Premium Country Spain Device PC Operating System Windows 10   My Question or Issue I'd like to know what does this symbol mean, is it that the person shared it with me? Because I ...
  • TreyAnastasio
  • Spotify Star
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error code: Desktop_login_accounts5

PlanPremiumCountryEstoniaDevicePCOperating SystemWindows 10 My Question or IssueI have problem for login in on my PC app. It works as a web player and on my Mac and iPhone. I tried every possible solution found on the internet, restarted, reinstalled...

  • Newbie
  •   Plan Premium Country Estonia Device PC Operating System Windows 10   My Question or Issue I have problem for login in on my PC app. It works as a web player and on my Mac and i...
  • Eni
  • Moderator
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution New design doesn't size properly

DeviceASUS Transformer T101Operating SystemWindows 10 My Question or IssueMy laptop has a pretty small screen (10.1 inch , 1280x800 resolution) and the new update made it so that it cannot even fullscreen properly (see picture, lower half). There is ...

  • Casual Listener
  • Device ASUS Transformer T101 Operating System Windows 10   My Question or Issue My laptop has a pretty small screen (10.1 inch , 1280x800 resolution) and the new update made it so that it ...
  • CarlosE
  • Moderator
  • 314 Views
  • 5 replies
  • 0 likes
  • 314 Views
  • 5 replies
  • 0 likes

Daily Mix is completely ruined

Hey! I wonder if anyone experienced the same problem and maybe has a solution for it (browsing the forums nobody posted about it recently); I had 6 great Daily Mixes from 6 different genres, containing the right amount of both new and already known m...

  • Visitor
  • Hey!   I wonder if anyone experienced the same problem and maybe has a solution for it (browsing the forums nobody posted about it recently);   I had 6 great Daily Mixes...
  • dark_banana
  • Newbie
  • 1111 Views
  • 5 replies
  • 6 likes
  • 1111 Views
  • 5 replies
  • 6 likes

Superuser Contribution Desktop visual bug

PlanPremiumCountryPolandDevicePCOperating SystemW10 Hello,It's already been like several months since I've encountered this visual bug(or however you'd like to call it) but now I'm getting more more annoyed because of that. Basically the top right ic...

  • Newbie
  • Plan Premium Country Poland Device PC Operating System W10   Hello, It's already been like several months since I've encountered this visual bug(or however you'd like to call it) but n...
  • CarlosE
  • Moderator
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution Remove from recently played

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSince the recent update, it seems the option to remove items from the 'recently played' list ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Since t...
  • gklucas
  • Casual Listener
  • 3531 Views
  • 8 replies
  • 9 likes
  • 3531 Views
  • 8 replies
  • 9 likes

Superuser Contribution Gapless playback on desktop (2020 update?)

I would really appreciate an update on why / when the gapless playback feature will be (re-) introduced to the desktop version (windows 10). The previous posts on the topic seem to be out of date (~2015). Cross fade with 0 seconds does not allow the ...

  • Visitor
  • I would really appreciate an update on why / when the gapless playback feature will be (re-) introduced to the desktop version (windows 10).    The previous posts on the topic seem to be ...
  • jmcb2
  • Visitor
  • 2420 Views
  • 5 replies
  • 10 likes
  • Cross Fade
    Desktop
    gapless
    playback
    Windows
  • 2420 Views
  • 5 replies
  • 10 likes

Superuser Contribution Home Page stuck

PlanPremiumCountryCroatiaDeviceWindows 10 PC, Samsung Galaxy 21+ (Android)Operating SystemAndroid 11, Windows 10 My Question or IssueGood Afternoon section of Home Page on my profile does not update. This is the same on PC and mobile phone (see scree...

  • Regular
  • Plan Premium Country Croatia Device Windows 10 PC, Samsung Galaxy 21+ (Android) Operating System Android 11, Windows 10   My Question or Issue Good Afternoon section of Home Page ...
  • CarlosE
  • Moderator
  • 209 Views
  • 5 replies
  • 0 likes
  • 209 Views
  • 5 replies
  • 0 likes

[Desktop] Reinstate Artists Bio

Gone, ceased to be, expired and gone to see his maker like a dead parrot!!Seriously?If this IDEA SUBMISSION sounds like a rant is because, well, it is.I cannot start to think who and why would even consider doing that.Updates are often annoying, you ...

  • Casual Listener
  • Gone, ceased to be, expired and gone to see his maker like a dead parrot!! Seriously? If this IDEA SUBMISSION sounds like a rant is because, well, it is. I cannot start to think who and why would ...
  • rockstarcadavers
  • Newbie
  • 1461 Views
  • 10 replies
  • 28 likes
  • Desktop
  • 1461 Views
  • 10 replies
  • 28 likes

Env: prod