important monitor flickering caused by fullscreen spotify application on windows

[coldybear]

Plan

Premium

Country

canada

Device

(pc)

Operating System

Windows 10

My Question or Issue

important monitor flickering caused by spotify application on windows. it took me a long time to figure out and precisely find what's wrong dû to the nature of the problème. i first found that when i use spotify app my entire monitor screen starts to flickering across pages and the flickering become more and more intense over time. at a point where is impossible to use the computer and the impact that the app create is so disgusting that even after i shutdown the computetr entierely when i restart everything the monitor is still flickering not even opening the spotify app (it goes away with time (like 10min of waiting)). I first thought it was a monitor problem even thought its a brand new screen because it really doesn't look like a software problem. but after multiple testing with several other computer. i can confirme that the monitor isnt broken. after a while,i re_install the app multiple time, i realised that i can use the app without any problème but as soon as i fullscreen the application the entire app starts to slowly flickering and become more and more intense until it affects the entire screen space and without spotify open. its difficult to upload any picture because i am avoiding at all cost doing all that again being afraid to break the monitor. but i can try to provide as much as info as possible.

Ps: yes i tried changing the hardware accelation settings , clean install multiple time. i personally believe is a compatible probleme between my graphiques card and the app for some reason. sorry for poor english , i hope i can get some help soon

[coldybear]

Hello, I have the same Problems on my pc. Starting the application with administrator rights solved it for me. But I still do not know why the Problem occurs. SPOTIFY DO SOMETHING PLEASE

[Dangerbunny81]

Yeah, same problem here and no one at spot headquarters gives a damn... they don't even have a live chat option... a MULTI-BILLION $ TECH company with no real-time TECH support, not even for their "premium" users. ffs.

[RandomNickname]

Hello, I have the same Problems on my pc. Starting the application with administrator rights solved it for me. But I still do not know why the Problem occurs. SPOTIFY DO SOMETHING PLEASE

[Joan · Accepted solution]

Hey folks,

Thanks for the replies. 

We appologize for the the delay, we just came across this thread. Currently, we are investigating a similar issue here. Check out that thread, try any troubleshooting offered and keep up with it for all updates on the matter.

Hope this helps.

[jagregersen]

I have the same issue when running Spotify app on Surface Laptop 4 connected to Surface Dock and a single 27" widescreen monitor.  Screen goes black for a few seconds when I open the app, and also intermittently when I have the app window open.  No issues when the window is minimized and music is still playing, though.