Help Wizard

Step 1

NEXT STEP

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • pastasås
  • Casual Listener
  • 21425 Views
  • 66 replies
  • 23 likes
  • 21425 Views
  • 66 replies
  • 23 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • darkyoda1138
  • Regular
  • 57031 Views
  • 247 replies
  • 21 likes
  • 57031 Views
  • 247 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3609 Views
  • 1 replies
  • 6 likes
  • 3609 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 143312 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 143312 Views
  • 0 replies
  • 26 likes

Cover images stop showing

PlanPremiumCountryGermanyDeviceLaptopOperating SystemWindows 10 My Question or IssueAfter playing a few songs, the cover images of songs will stop showing up. I can view the image by using the arrow to expand, but once I collapse it again, the image ...

  • Roadie
  •   Plan Premium Country Germany Device Laptop Operating System Windows 10   My Question or Issue After playing a few songs, the cover images of songs will stop showing up. I can v...
  • Amayy
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • cover
  • 104 Views
  • 1 replies
  • 0 likes

Superuser Contribution Home Page stuck

PlanPremiumCountryCroatiaDeviceWindows 10 PC, Samsung Galaxy 21+ (Android)Operating SystemAndroid 11, Windows 10 My Question or IssueGood Afternoon section of Home Page on my profile does not update. This is the same on PC and mobile phone (see scree...

  • Regular
  • Plan Premium Country Croatia Device Windows 10 PC, Samsung Galaxy 21+ (Android) Operating System Android 11, Windows 10   My Question or Issue Good Afternoon section of Home Page ...
  • rafaelz-us
  • Newbie
  • 1088 Views
  • 11 replies
  • 1 likes
  • 1088 Views
  • 11 replies
  • 1 likes

Superuser Contribution Error code: accesspoint:34

PlanPremiumCountryCanadaDeviceOMEN 25L DesktopOperating SystemWindows 10My Question or IssueWhenever I try to log in to Spotify, I get this error, "A firewall may be blocking Spotify. Please update your firewall to allow Spotify. Additionally you cou...

  • Newbie
  • Plan Premium Country Canada Device OMEN 25L Desktop Operating System Windows 10 My Question or Issue Whenever I try to log in to Spotify, I get this error, "A firewall may be blocking Spotif...
  • Akab
  • Newbie
  • 10369 Views
  • 10 replies
  • 1 likes
  • 10369 Views
  • 10 replies
  • 1 likes

Superuser Contribution My playlist lost over 500 followers overnight

Hello. As the subject states, one of my playlists saw a huge drop in the follower count overnight and this is not the first time this has happened. I don't think people just decided to unfollow the list. Any idea of what might have happened? Could so...

  • Newbie
  • Hello. As the subject states, one of my playlists saw a huge drop in the follower count overnight and this is not the first time this has happened. I don't think people just decided to unfollow the l...
  • EL_Chap_Nation
  • Newbie
  • 2526 Views
  • 18 replies
  • 0 likes
  • 2526 Views
  • 18 replies
  • 0 likes

Top recommendations for you is NOT updating

For the past 3 weeks the "top recommendations for you" has not been updated at all. It's true for all my laptops. Both work and private machines. Please fix the issue. Another thing I have been complaining about that you have ignored is that it's not...

  • Roadie
  • For the past 3 weeks the "top recommendations for you" has not been updated at all.   It's true for all my laptops. Both work and private machines.   Please fix the  issue.  ...
  • ThatRanger92
  • Visitor
  • 4487 Views
  • 13 replies
  • 9 likes
  • 4487 Views
  • 13 replies
  • 9 likes

spotify stops playing

PlanfreeCountryUSADevicePCOperating SystemWindows 10 My Question or IssueRecently spotify will randomly stop playing music. It happenes during adds. The add will want to play, but it just sits there on 0 of 30 seconds. I tried reinstalling the app, b...

  • Casual Listener
  • Plan free Country USA Device PC Operating System Windows 10   My Question or Issue Recently spotify will randomly stop playing music.  It happenes during adds.  The add will ...
  • stickyfingers-5074
  • Visitor
  • 1916 Views
  • 7 replies
  • 5 likes
  • Bugged playback
  • 1916 Views
  • 7 replies
  • 5 likes

Superuser Contribution Can't play folders anymore?!

I use my phone and desktop to play music but prefer(ed) desktop, since that is where you could play an entire folder with playlists. I made my playlists with this in mind, with many small folders in my overarching folders, that I mainly play.Since th...

  • Newbie
  • I use my phone and desktop to play music but prefer(ed) desktop, since that is where you could play an entire folder with playlists. I made my playlists with this in mind, with many small folders in ...
  • Alex
  • Spotify Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • folders
    Playlists
    Update
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Web Player and Desktop App not working

PlanPremiumCountrySingaporeDeviceASUS 2018 Windows LaptopOperating SystemWindows 10 My Question or IssueHi, I've been unable to get Spotify to work on both the Web Player and the Desktop app. I only started facing this problem in the last couple of w...

  • Casual Listener
  •   Plan Premium Country Singapore Device ASUS 2018 Windows Laptop Operating System Windows 10   My Question or Issue Hi, I've been unable to get Spotify to work on both the Web Pl...
  • k3vln
  • Casual Listener
  • 222 Views
  • 3 replies
  • 0 likes
  • 222 Views
  • 3 replies
  • 0 likes

Superuser Contribution Desktop App Crashes on Launch ONLY on My Account

PlanPremium (Duo, I am the plan admin)CountryUSADeviceHP Omen 45L & Razer Blade Pro 17Operating SystemWindows 11 & Windows 10 My Question or IssueBeen trying to sort this with both the @SpotifyCares support Twitter and the Spotify Support website mes...

  • Visitor
  • Plan Premium (Duo, I am the plan admin) Country USA Device HP Omen 45L & Razer Blade Pro 17 Operating System Windows 11 & Windows 10   My Question or Issue Been trying to sort ...
  • Alex
  • Spotify Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

I downloaded a file and it was a malware for spotify

PlanFreeCountryIsraelDevicePcOperating SystemWindows 10 My Question or IssueOk so the other day i download a "free" spotify premium on my pc and what it did is just awful. I knew it wont work but now i cant use the spotify app and the web player and ...

  • Casual Listener
  •   Plan Free Country Israel Device Pc Operating System Windows 10   My Question or Issue Ok so the other day i download a "free" spotify premium on my pc and what it did is just a...
  • mragvania
  • Casual Listener
  • 282 Views
  • 4 replies
  • 0 likes
  • 282 Views
  • 4 replies
  • 0 likes

Superuser Contribution [Desktop] Local files album art problems

Some album art from local files won't load properly and will display the album art of the previous song. I tried EVERYTHING and I can't seem to fix it. Here is a list of what I tried :-Changing the directory-Reinstalling Spotify-Making sure there are...

  • Gig Goer
  • Some album art from local files won't load properly and will display the album art of the previous song. I tried EVERYTHING and I can't seem to fix it.    Here is a list of what I tried :...
  • Alex
  • Spotify Legend
  • 172 Views
  • 2 replies
  • 1 likes
  • Desktop
  • 172 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Bug: Podcast played status not syncing to desktop

PlanPremiumCountryNew ZealandDevice(iPhone 11, iMac, Windows laptop)Operating System(iOS 16, Mac OS 10.15, Windows 11) My Question or IssueWith the release of the new Spotify mobile app (the one with tiktok feed stuff), the played status of podcasts ...

  • Roadie
  • Plan Premium Country New Zealand Device (iPhone 11, iMac, Windows laptop) Operating System (iOS 16, Mac OS 10.15, Windows 11)   My Question or Issue With the release of the new Spotify...
  • Man-In-Brown
  • Regular
  • 447 Views
  • 5 replies
  • 0 likes
  • 447 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution What's new broken on Desktop

Hello,I am writing to report an issue with the Desktop What's New Feed on Spotify. For more than a week now, I have been unable to access the feed on the Desktop app. This is what I see when I try to open it (pic 1). However, the feed works fine on t...

RealAztup_1-1684068247053.png RealAztup_0-1684068228319.png
  • Music Fan
  • Hello, I am writing to report an issue with the Desktop What's New Feed on Spotify. For more than a week now, I have been unable to access the feed on the Desktop app. This is what I see when I tr...
  • SeawaterMalone
  • Visitor
  • 1228 Views
  • 12 replies
  • 0 likes
  • 1228 Views
  • 12 replies
  • 0 likes

Superuser Contribution songs will not play

PlanfreeCountryunited kingdomDevicewindows desktopOperating Systemwindows 10 My Question or Issuei try to play a song and it says spotify can't play this right now but when i try and play it on the web player it plays the song

  • Casual Listener
  •   Plan free Country united kingdom Device windows desktop Operating System windows 10   My Question or Issue i try to play a song and it says spotify can't play this right now bu...
  • AlejaR
  • Moderator
  • 193 Views
  • 3 replies
  • 0 likes
  • "Now Playing"
  • 193 Views
  • 3 replies
  • 0 likes

Browsing albums using new sidebar

I have lots of albums saved for future listening, but the new sidebar makes it very difficult scrolling through them. I use compact mode, so all albums are listed as text. I tried disabling compact mode, but it's difficult scrolling through album thu...

  • Gig Goer
  • I have lots of albums saved for future listening, but the new sidebar makes it very difficult scrolling through them. I use compact mode, so all albums are listed as text.   I tried disabling ...
  • words_and_music
  • Newbie
  • 377 Views
  • 3 replies
  • 2 likes
  • 377 Views
  • 3 replies
  • 2 likes

Superuser Contribution Spotify crashes when trying to play local files

PlanPremiumDeviceHP LaptopOperating SystemWindows 10 My Question or Issuewhenever i try to play ANY local file that i have dragged on to a playlist, spotify will crash/close immediately. this does not happen with regular tracks on the same playlist, ...

  • Casual Listener
  • Plan Premium Device HP Laptop Operating System Windows 10   My Question or Issue whenever i try to play ANY local file that i have dragged on to a playlist, spotify will crash/close imme...
  • Joan
  • Moderator
  • 319 Views
  • 4 replies
  • 0 likes
  • 319 Views
  • 4 replies
  • 0 likes

Superuser Contribution Crackle / stutter Windows 10 app only

PlanPaidCountryUK Devicemedia editing PC (bespoke): Intel i7 - 4790K, 4Ghz, 32gb RAM, SB x-fi titanium sound cardOperating SystemWin 10 64 bit My Question or IssueSpotify desktop app plays with an intermittent crackle. No other devices are affected. ...

  • Casual Listener
  • Plan Paid Country UK   Device media editing PC (bespoke): Intel i7 - 4790K, 4Ghz, 32gb RAM, SB x-fi titanium sound card Operating System Win 10 64 bit   My Question or Issue Spot...
  • Auxy
  • Casual Listener
  • 9299 Views
  • 23 replies
  • 6 likes
  • 9299 Views
  • 23 replies
  • 6 likes

Superuser Contribution I need to restart spotify often to be able to play songs

PlanPremiumCountryFrance Operating SystemWindows 10 My Question or Issue Often spotify does not play songs.When i click on PLAY button nothing happens ( the button does not react: any green play buytton, or the white play button at the bottom).It is ...

  • Visitor
  • Plan Premium Country France  Operating System Windows 10   My Question or Issue     Often spotify does not play songs. When i click on PLAY button nothing happens ( the...
  • Susan_GP
  • Moderator
  • 556 Views
  • 1 replies
  • 0 likes
  • 556 Views
  • 1 replies
  • 0 likes