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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 133817 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 133817 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50560 Views
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  • 32 likes
  • Windows
  • 50560 Views
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  • 32 likes

Superuser Contribution [Desktop][Playlists] Add Songs to Pre-Made Playlists

Currently listening to the "This is A$AP Rocky" playlist and the song, "F**kin' Problems" isn't included on it. Is there a way to save a personal version of a playlist that additional songs can be added to? Often a pre-made playlist or "radio" statio...

  • Visitor
  • Currently listening to the "This is A$AP Rocky" playlist and the song, "F**kin' Problems" isn't included on it.  Is there a way to save a personal version of a playlist that additional songs can...
  • Novy
  • Moderator
  • 93 Views
  • 1 replies
  • 0 likes
  • Desktop
    Playlists
  • 93 Views
  • 1 replies
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Superuser Contribution Cannot drag songs to top of the queue

Operating SystemWindows 10 - Desktop Version1.1.60.672.g6ad9c215-a My Question or IssueOn the new UI, for some reason I cannot drag a song to the top of the queue if the screen must scroll to reach the top. If I drag the song to the top of the screen...

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  • Newbie
  • Operating System Windows 10 - Desktop   Version 1.1.60.672.g6ad9c215-a   My Question or Issue On the new UI, for some reason I cannot drag a song to the top of the queue if the scree...
  • OscarDC
  • Moderator
  • 1903 Views
  • 25 replies
  • 19 likes
  • Desktop
    drag and drop
    Queue bug
  • 1903 Views
  • 25 replies
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Solved!!Superuser Contribution lyrics option doesnt show

PlanFreeCountryIndonesiaDeviceASUS laptop, iphone 6s +Operating SystemiOS 14.4.2, windows 10 My Question or Issuethe lyrics button doesnt show on both my iphone and laptop. Is this a bug or the took it out?

  • Not applicable
  • Plan Free Country Indonesia Device ASUS laptop, iphone 6s + Operating System iOS 14.4.2, windows 10   My Question or Issue the lyrics button doesnt show on both my iphone and laptop. I...
  • Alex
  • Moderator
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playback does not start with one click

Plan : PremiumCountry : USADevice : LaptopOperating System : Windows 10My Question or Issue :Using the desktop client, when a song is playing, I search for another artist, click through to an album and press "play" on a song. I expect the current son...

  • Casual Listener
  • Plan : Premium Country : USA Device : Laptop Operating System : Windows 10 My Question or Issue : Using the desktop client, when a song is playing, I search for another artist, click throug...
  • Alex
  • Moderator
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop] "Remove from this playlist" by right-clicking on the song played does not work

PlanFree/PremiumCountryGermany DeviceWindows PCOperating SystemWindows 10 My Question or IssueIf you right-click on the song that is playing at the moment, the option "Remove from this playlist" pops up. If you choose to click on it, nothing happens....

  • Casual Listener
  • Plan Free/Premium Country Germany   Device Windows PC Operating System Windows 10   My Question or Issue If you right-click on the song that is playing at the moment, the option ...
  • Mihail
  • Spotify Legend
  • 602 Views
  • 13 replies
  • 2 likes
  • 602 Views
  • 13 replies
  • 2 likes

Superuser Contribution Squelching While Playing Music

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When logged in and playing music on Spotify I get a periodic squelch sound. It happens rando...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)     My Question or Issue&...
  • CarlosE
  • Moderator
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Desktop App Feedback thread

Since the comments from the "official" feedback thread are no longer shows up in the "latest comments" section, i'm starting this thread so people can share their feedback and spotify team can ignore it once again.

  • Regular
  • Since the comments from the "official" feedback thread are no longer shows up in the "latest comments" section, i'm starting this thread so people can share their feedback and spotify team can ignore...
  • Other_Self
  • Regular
  • 809 Views
  • 10 replies
  • 12 likes
  • ignored feedback
  • 809 Views
  • 10 replies
  • 12 likes

Superuser Contribution Spotify Profile Picture and Spotify Playlist Images Vanished

PlanPremiumCountryUnited KingdomDeviceDesktop, Samsung S20+, Chrome Webplayer My Question or IssueAs the title says, my images for my playlists have dissapered, aswell as my profile picture.

  • Casual Listener
  • Plan Premium Country United Kingdom Device Desktop, Samsung S20+, Chrome Webplayer   My Question or Issue As the title says, my images for my playlists have dissapered, aswell as my prof...
  • Ivan
  • Spotify Legend
  • 246 Views
  • 3 replies
  • 1 likes
  • chrome
    Desktop
    Samsung
  • 246 Views
  • 3 replies
  • 1 likes

Superuser Contribution Podcasts not played in order

PlanPremiumCountryUnited KingdomDeviceDell LattitudeOperating SystemWindows 10 My Question or IssuePlaying podcast episodes hides the shuffle button, but does not stop the functionality - therefore while listening to 'Great Expectations' I have now s...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Dell Lattitude Operating System Windows 10   My Question or Issue Playing podcast episodes hides the shuffle button, but does not stop the fu...
  • Elena
  • Moderator
  • 4629 Views
  • 21 replies
  • 0 likes
  • 4629 Views
  • 21 replies
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Superuser Contribution Discover Weekly album cover picture

Hello Spotify, i have just opened up spotify tonight and have noticed that my discover weekly album cover picture is a private picture that I did NOT give spotify permission to use, even for me.. how the **bleep** did they get it ? Im **bleep** at th...

  • Newbie
  • Hello Spotify, i have just opened up spotify tonight and have noticed that my discover weekly album cover picture is a private picture that I did NOT give spotify permission to use, even for me.. how...
  • Alex
  • Moderator
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution only some local files are downloading

I have done all of the required steps to transfer my local files to my phone, but it just isn't working. Ive turned off my fire fall and this and that, ect. it just will Not work. I feel like the reason is the fact not all of my local files are even ...

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  • Newbie
  • I have done all of the required steps to transfer my local files to my phone, but it just isn't working. Ive turned off my fire fall and this and that, ect. it just will Not work. I feel like the rea...
  • Jeremy
  • Moderator
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution Queue not working while offline (WIN10)

PlanPremiumCountryCzechiaDevice(Thinkpad T470)Operating System(Windows 10) My Question or Issue Hello,found similar topics in older threads but nothing worked for me I cannot use queue when I switch to the offline mode. All tracks that I insert while...

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  • Visitor
  • Plan Premium Country Czechia Device (Thinkpad T470) Operating System (Windows 10)   My Question or Issue   Hello, found similar topics in older threads but nothing worked for me...
  • Jeremy
  • Moderator
  • 312 Views
  • 7 replies
  • 3 likes
  • 312 Views
  • 7 replies
  • 3 likes

Superuser Contribution "Following" Disappeared

I no longer am able to access/see the 3,000+ artists/users I'm following. On Mac, "Following" is gone entirely. On iOS, when I click on "Following" in my user profile, I get "Something went wrong" error message. PremiumUSMac & iOS app

  • Gig Goer
  • I no longer am able to access/see the 3,000+ artists/users I'm following.  On Mac, "Following" is gone entirely.  On iOS, when I click on "Following" in my user profile, I get "Something we...
  • CarlosE
  • Moderator
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution My top genres are different on phone than web player

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy top genres are different on phone than web player.It looks like indie genre on my phone, b...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My top ...
  • Novy
  • Moderator
  • 383 Views
  • 3 replies
  • 0 likes
  • top genre
  • 383 Views
  • 3 replies
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Superuser Contribution Does Spotify support the ability to have 3rd party UIs and are there any out there?

Does the Spotify API support any ability to log in from a third party app and search/play music. I recently moved from Google Music, but am now actively looking to switch away from Spotify because of its terrible UI.I understand this is purely subjec...

  • Casual Listener
  • Does the Spotify API support any ability to log in from a third party app and search/play music. I recently moved from Google Music, but am now actively looking to switch away from Spotify because of...
  • Eni
  • Moderator
  • 282 Views
  • 3 replies
  • 0 likes
  • 282 Views
  • 3 replies
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User Interface Bug on Windows Desktop App

Hi, I just wanted to report this, i don't know if this is a UI bug or something Everytime i maximize the size of the desktop app and i want to add a song to my playlist, i cannot see my playlist. I have a lot of playlist from different artist and eve...

  • Newbie
  • Hi, I just wanted to report this, i don't know if this is a UI bug or something   Everytime i maximize the size of the desktop app and i want to add a song to my playlist, i cannot see my play...
  • dinomight
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • Possible Bug
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgraded, now web player won't play past 9 seconds

In US, premium, Windows 10, Google Chrome browser. My Question or IssueI was playing songs in the web player just fine. Then I upgraded and literally right after I upgraded, songs won't play past 9 seconds. Same computer, same browser, 3 minutes afte...

  • Casual Listener
  • In US, premium, Windows 10, Google Chrome browser.   My Question or Issue I was playing songs in the web player just fine. Then I upgraded and literally right after I upgraded, songs won't pl...
  • CarlosE
  • Moderator
  • 189 Views
  • 1 replies
  • 0 likes
  • 9 seconds
    upgraded
  • 189 Views
  • 1 replies
  • 0 likes

Are the previous features back ?

Hey everyone ! I found a way to prevent Spotify from auto-updating (which I won't share here as the devs are lurking these forums to see if we dare not love their new half-broken beta version, then push some updates just to force it even more on us),...

  • Roadie
  • Hey everyone !   I found a way to prevent Spotify from auto-updating (which I won't share here as the devs are lurking these forums to see if we dare not love their new half-broken beta versio...
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
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Solved!!Superuser Contribution Friends activity not working properly

Hello, recently I realized that my friends dont see my listened songs on family activity bar and its not updating since yesterday l also on my computer I dont see some others friends recent listened music since then too and I completely dont have an ...

  • Newbie
  • Hello, recently I realized that my friends dont see my listened songs on family activity bar and its not updating since yesterday l also on my computer I dont see some others friends recent listened ...
  • CarlosE
  • Moderator
  • 5535 Views
  • 1 replies
  • 0 likes
  • 5535 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Desktop Client ignores System Media Keys and seems to hang

PlanPremiumCountryGermanyDevicePC (i9-9920x, 64GB RAM; RTX2080)Operating SystemWindows 10 Pro 20H2 19042.985 My Question or IssueSince the April/May big user interface update of the spotify desktop application the system media keys for play/pause/sto...

  • Regular
  • Plan Premium Country Germany Device PC (i9-9920x, 64GB RAM; RTX2080) Operating System Windows 10 Pro 20H2 19042.985   My Question or Issue Since the April/May big user interface update...
  • Jeremy
  • Moderator
  • 199 Views
  • 3 replies
  • 0 likes
  • 199 Views
  • 3 replies
  • 0 likes