Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
PlanPremiumCountryUKDevicePCOperating SystemWindows 10 Using latest spotify downloaded off of the website. Spotify takes around 10 seconds, sometimes considerably longer, to respond to things like pausing or changing song. Navigating the menus also s...
Plan Premium Country UK Device PC Operating System Windows 10 Using latest spotify downloaded off of the website. Spotify takes around 10 seconds, sometimes considerably long...
Visitor
5933 Views
24 replies
3 likes
PlanFreeCountryBrazilDevice(PC)Operating System(Windows 10) My Question or IssueRecently my spotify closes on it's on after some time, doesn't matter if it's playing a song or just opened, it just closes it self. I'm on the latest version and I alrea...
Plan Free Country Brazil Device (PC) Operating System (Windows 10) My Question or Issue Recently my spotify closes on it's on after some time, doesn't matter if it's playing a song o...
Moderator
459 Views
3 replies
0 likes
PlanPremiumCountryUnited KingdomDeviceDesktop PCOperating SystemWindows 11 My Question or IssuePlaying a podcast episode in the Windows desktop app adds the same episode to the queue so the episode just starts again once it finishes.
Plan Premium Country United Kingdom Device Desktop PC Operating System Windows 11 My Question or Issue Playing a podcast episode in the Windows desktop app adds the same episode to t...
Moderator
2750 Views
1 replies
0 likes
PlanPremiumCountry DeviceLaptop: Samsung Galaxy BookOperating SystemWindows 10 My Question or IssueI am connected to my Spotify Premium account via the web. Stray Kids songs from the new ROCK STAR album are suddenly not playing.
Plan Premium Country Device Laptop: Samsung Galaxy Book Operating System Windows 10 My Question or Issue I am connected to my Spotify Premium account via the web. Stray Kids s...
Visitor
3887 Views
27 replies
11 likes
I can't get a song I want onto the music file on my computer. I have Windows and have a premium plan
I can't get a song I want onto the music file on my computer. I have Windows and have a premium plan
Spotify Star
764 Views
1 replies
0 likes
my search engine always say "No Result found for x"
my search engine always say "No Result found for x"
Casual Listener
557 Views
5 replies
4 likes
I've a problem. Searching for songs and artists on PC doesn't work. It doesn't return most of the results you get from the smartphone app.The problem is both in the app and on the browser. How can Infix it?
I've a problem. Searching for songs and artists on PC doesn't work. It doesn't return most of the results you get from the smartphone app. The problem is both in the app and on the browser. How can...
Casual Listener
2210 Views
13 replies
16 likes
DeviceWindows Desktop PCOperating SystemWindows 10 Home, version 22H2Spotify versionSpotify for Windows (64-bit) 1.2.24.756.g7a7fc7f0 My Question or IssueOn the latest version of the Spotify Desktop app, I see that the top of the window has some stra...
Device Windows Desktop PC Operating System Windows 10 Home, version 22H2 Spotify version Spotify for Windows (64-bit) 1.2.24.756.g7a7fc7f0 My Question or Issue On the latest version ...
Casual Listener
3916 Views
18 replies
7 likes
Fresh install of Windows 11, fresh install of Spotify I have a personal music library with 30,000+ songsWhenever the Spotify app is launched it locks up my media hard drive, opening resource monitor shows it scanning every file in my music folder. I ...
Fresh install of Windows 11, fresh install of Spotify I have a personal music library with 30,000+ songs Whenever the Spotify app is launched it locks up my media hard drive, opening resour...
Moderator
820 Views
5 replies
0 likes
PlanFree/PremiumCountry Device(Notebook)Operating System(Windows 10) My Question or IssueWe've been using this page (open.spotify.com/genre/hub-browse-grid) as the only means to access all genres since the option to show all genres was removed in the...
Plan Free/Premium Country Device (Notebook) Operating System (Windows 10) My Question or Issue We've been using this page (open.spotify.com/genre/hub-browse-grid) as the only ...
Moderator
341 Views
1 replies
0 likes
PlanPremiumCountryUSADevicePCOperating SystemWin11 My Question or IssueSpotify won't play on Windows after installing a new Sound Blaster. The error message is "Spotify can't play this right now (etc..)After researching and trying all the fixes here ...
Plan Premium Country USA Device PC Operating System Win11 My Question or Issue Spotify won't play on Windows after installing a new Sound Blaster. The error message is "Spotify can...
Newbie
1944 Views
9 replies
0 likes
PlanFree/PremiumCountry DeviceDesktop PCOperating SystemWindows 11 My Question or IssueNew user questionHi,I'm a new Spotify premium user and I'm running out of resources for my local Spotify cache.I read in a German computer magazine to delete a fil...
Plan Free/Premium Country Device Desktop PC Operating System Windows 11 My Question or Issue New user question Hi, I'm a new Spotify premium user and I'm running out of reso...
Moderator
413 Views
2 replies
0 likes
PlanPremium StudentCountryUnited StatesDeviceHP Envy x360Operating SystemWindows 11 My Question or IssueI'm having issues using Spotify on my laptop. I reinstalled the app yesterday and to my surprise, none of my data had synced. (I think there's mul...
Plan Premium Student Country United States Device HP Envy x360 Operating System Windows 11 My Question or Issue I'm having issues using Spotify on my laptop. I reinstalled the app ye...
Moderator
784 Views
6 replies
0 likes
PlanPremiumCountryBelgiumDevicedesktop and lenovo laptopOperating Systemwindows 11 My Question or Issuei have some songs that I like that aren't on spotify so I placed them (the files are on my desktop) in a spotify playlist and set the playlist to d...
Plan Premium Country Belgium Device desktop and lenovo laptop Operating System windows 11 My Question or Issue i have some songs that I like that aren't on spotify so I placed them (...
Moderator
1540 Views
10 replies
1 likes
any song I press play it does not work
any song I press play it does not work
Not applicable
778 Views
3 replies
1 likes
PlanPremiumCountrySwedenOperating SystemWindows 11 My Question or IssuePlayed music while gaming with my friends on discord.Playlist was on shuffle and after a coupple of songs it started to only play 2 songs over and over again. Tried skipping track...
Plan Premium Country Sweden Operating System Windows 11 My Question or Issue Played music while gaming with my friends on discord. Playlist was on shuffle and after a coupple of songs...
400 Views
0 replies
0 likes
PlanPremiumCountryAU Device/OSLaptop/Windows 10 My Question or IssueThis is a weird thing to post, but for some reason, my music on Spotify is now all playing about a key lower than normal. I thought things sounded different yesterday but couldn't pu...
Plan Premium Country AU Device/OS Laptop/Windows 10 My Question or Issue This is a weird thing to post, but for some reason, my music on Spotify is now all playing abou...
Moderator
1330 Views
1 replies
0 likes
PlanPremiumCountryNetherlandsDeviceAll My Question or IssueWhen I look at this song for example: https://open.spotify.com/track/2lhN56t6G51gXjnHLbt124?si=4da68f2c30e14602It is featured on the album 'Vuurwerk' by Camille and she is also one of the two...
Plan Premium Country Netherlands Device All My Question or Issue When I look at this song for example: https://open.spotify.com/track/2lhN56t6G51gXjnHLbt124?si=4da68f2c30e14602 It is ...
Moderator
405 Views
1 replies
0 likes
So I have an issue when listening to the desktop Spotify app I on and off hear hissing/static that follows the bass/melody of the specific song. I am using wireless pro artic Steelseries headphones and the hissing/static is definitely from the spotif...
So I have an issue when listening to the desktop Spotify app I on and off hear hissing/static that follows the bass/melody of the specific song. I am using wireless pro artic Steelseries headphones a...
Newbie
4828 Views
9 replies
0 likes
How do you alphabetize songs in a playlist on the web browser version of spotify? I see how to do it on the phone app, but not the web.
How do you alphabetize songs in a playlist on the web browser version of spotify? I see how to do it on the phone app, but not the web.
Moderator
320 Views
1 replies
0 likes
