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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 133822 Views
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  • 24 likes
  • Mac
    Windows
  • 133822 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Superuser Contribution Moving app between monitors with different scaling

PlanPremiumDeviceLaptop with 4K monitorOperating SystemWindows 10My Question or IssueWith an external monitor, the app will behave strange when I move it between the monitors. I run the 4K monitor in 175% scaling and the external monitor on 100% scal...

  • Casual Listener
  • Plan Premium Device Laptop with 4K monitor Operating System Windows 10 My Question or Issue With an external monitor, the app will behave strange when I move it between the monitors. I run the...
  • Eni
  • Moderator
  • 150 Views
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  • 150 Views
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making public lists visible to others??

I'm a new user, so apologies if this question has an obvious answer.I have a premium account using Windows 10.I put a list of tracks into a playlist, and mark it public. Then on another account (free if that matters) I try to search for that playlist...

  • Regular
  • I'm a new user, so apologies if this question has an obvious answer. I have a premium account using Windows 10. I put a list of tracks into a playlist, and mark it public. Then on another account (...
  • Arikabeth
  • Roadie
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
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Superuser Contribution Black screen

Operating SystemWindows 10 ProMy Question or IssueSo when I start Spotify I get a Black screen for already like 1 Month. It worked for a day when I started a installer on my Desktop and it worked once I think after I started it more than 20 times and...

  • Visitor
  • Operating System Windows 10 Pro My Question or Issue So when I start Spotify I get a Black screen for already like 1 Month. It worked for a day when I started a installer on my Desktop and it work...
  • Novy
  • Moderator
  • 185 Views
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  • 185 Views
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Superuser Contribution Multiple issues

PlanPremiumCountryUKDeviceDesktop Computer Intel i9, 32GB Ram, 1080ti GPUOperating SystemWindows 10Spotify Version@latestMy Question or Issue(s)1: Text and icons are not smooth: Previous UI for comparison: 2: Double copyright notices on bottom of alb...

blury text & icons.PNG blury text.PNG non - blury text - old ui.PNG non - blury text & icons - old ui.PNG
  • Music Fan
  • Plan Premium Country UK Device Desktop Computer Intel i9, 32GB Ram, 1080ti GPU Operating System Windows 10 Spotify Version @latest My Question or Issue(s) 1: Text and icons are not...
  • Eni
  • Moderator
  • 263 Views
  • 1 replies
  • 8 likes
  • bring old ui back
    broken ui
    rubbish
  • 263 Views
  • 1 replies
  • 8 likes

Superuser Contribution Blacked out playlists and buttons

Sometimes my home, search button and playlists are blacked out. Making it hard to see with combination of the dark application. PlanPremiumCountryNetherlandsDevicePCOperating SystemWindows 10

  • Newbie
  • Sometimes my home, search button and playlists are blacked out. Making it hard to see with combination of the dark application.    Plan Premium Country Netherlands Device PC Operati...
  • Ivan
  • Spotify Legend
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
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Superuser Contribution Spotify Desktop just doesnt work

PlanPremiumCountryMexicoDevice(Windwos PC)Operating SystemEdition Windows 10 ProVersion 20H2OS build 19042.985 My Question or IssueSpotify Version: 1.1.60.672.g6ad9c215-a same issue for the past 4/5 months or so, being paying this thing to not use it...

  • Regular
  • Plan Premium Country Mexico Device (Windwos PC) Operating System Edition Windows 10 Pro Version 20H2 OS build 19042.985   My Question or Issue Spotify Version: 1.1.60.672.g6ad9c...
  • Eni
  • Moderator
  • 206 Views
  • 2 replies
  • 0 likes
  • Lag
    laggy
    not working
    unresponsive
  • 206 Views
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Solved!!Superuser Contribution All songs greyed out

PlanPremiumCountrySwitzerlandDevicePCOperating SystemWin 10 My Question or Issuefor a few weeks now, all my songs are greyed out on the windows app on my main PC.The webplayer is working fine on the same machine, mobile version is working as well and...

  • Newbie
  • Plan Premium Country Switzerland Device PC Operating System Win 10   My Question or Issue for a few weeks now, all my songs are greyed out on the windows app on my main PC. The webpla...
  • Vasil
  • Moderator
  • 3321 Views
  • 14 replies
  • 2 likes
  • Greyed out songs
    songs not available
  • 3321 Views
  • 14 replies
  • 2 likes

Superuser Contribution Web Player stops at 9 seconds

PlanPremium Family PlanCountryUSADeviceROG-STRIX-GL531GTOperating SystemWindows 10 Home 21H1OS Build19043.985BrowsersFirefox 88.0.1 (64-bit)Chrome Version 90.0.4430.212 (Official Build) (64-bit) When using the Spotify Web Player to play a Playlist, t...

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  • Newbie
  • Plan Premium Family Plan Country USA Device ROG-STRIX-GL531GT Operating System Windows 10 Home 21H1 OS Build 19043.985 Browsers Firefox 88.0.1 (64-bit) Chrome Version 90.0.4430.212 (Of...
  • Jeremy
  • Moderator
  • 244 Views
  • 1 replies
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  • 244 Views
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Superuser Contribution Spotify pauses music when open on Desktop & IPhone

PlanPremiumCountryAustraliaDeviceWindows 10 & iPhone 10Operating SystemWindows 10 IOs 14 My Question or Issuerecently my spotify on iphone would keep pausing immediatly after pushing the play button after a while of this issue I soon noticed that if ...

  • Casual Listener
  • Plan Premium Country Australia Device Windows 10 & iPhone 10 Operating System Windows 10 IOs 14   My Question or Issue recently my spotify on iphone would keep pausing immediatly a...
  • Eni
  • Moderator
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
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Superuser Contribution Settings reset on desktop app

PlanPremiumCountryGreeceOperating SystemWindows 10 My Question or Issue Every time I shut down or restart my laptop, Spotify resets all its settings.First, it logs out even though I have the 'remember me' option selected. However, the main issue is t...

  • Casual Listener
  • Plan Premium Country Greece Operating System Windows 10   My Question or Issue   Every time I shut down or restart my laptop, Spotify resets all its settings. First, it logs out e...
  • Novy
  • Moderator
  • 1046 Views
  • 1 replies
  • 1 likes
  • 1046 Views
  • 1 replies
  • 1 likes

Superuser Contribution Right click menu not scrollable

PlanPremiumCountry DevicelaptopOperating Systemwindows 10 My Question or IssueRight click menu is not scrollable. For example the Add to playlist menu, I have a lot of playlists and I cant see all of them.

  • Gig Goer
  • Plan Premium Country   Device laptop Operating System windows 10   My Question or Issue Right click menu is not scrollable. For example the Add to playlist menu, I have a lot of ...
  • goatpimp
  • Gig Goer
  • 590 Views
  • 12 replies
  • 0 likes
  • bug
  • 590 Views
  • 12 replies
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Superuser Contribution Connect To A Device Not Working

PlanFamily Premium CountryCanada DevicePC/Razer Phone 2 Operating SystemWindows 10/Android 9 My Question or IssueSpotify "connect to a device" isn't working at all. When I'm on my PC and try to switch the audio to my phone the phone will display for ...

  • Visitor
  • Plan Family Premium   Country Canada   Device PC/Razer Phone 2   Operating System Windows 10/Android 9   My Question or Issue Spotify "connect to a device" isn't work...
  • Ver
  • Moderator
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
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Superuser Contribution [Desktop][Playlists] duplication on collaborative playlist

On collaborative playlist there is no verification of duplicate songs, so two different people can add the same one, which will double

  • Visitor
  • On collaborative playlist there is no verification of duplicate songs, so two different people can add the same one, which will double
  • Eni
  • Moderator
  • 113 Views
  • 1 replies
  • 0 likes
  • Desktop
    Playlists
  • 113 Views
  • 1 replies
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Superuser Contribution Spotify Desktop Won't Load Pages

PlanPremium DeviceWindows PC DesktopOperating SystemWindows 10 My Question or IssueJust as the title says, just recently Spotify won't load some pages that aren't about me. As in it won't load my homepage, album pages, artist pages, my own profile or...

  • Visitor
  • Plan Premium   Device Windows PC Desktop Operating System Windows 10   My Question or Issue Just as the title says, just recently Spotify won't load some pages that aren't about me...
  • Eni
  • Moderator
  • 524 Views
  • 3 replies
  • 1 likes
  • 524 Views
  • 3 replies
  • 1 likes

Superuser Contribution My Recent Search Gone

PlanPremiumCountryIndonesiaDevice(Samsung Galaxy A51, Windows Desktop)Operating System(Android 11, Windows 10) My Question or IssueAfter the last update and the change of the UI I lost all my recent search song and it happend in both of my phone and ...

  • Visitor
  • Plan Premium Country Indonesia Device (Samsung Galaxy A51, Windows Desktop) Operating System (Android 11, Windows 10)   My Question or Issue After the last update and the change of the...
  • Ivan
  • Spotify Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution where's the new music for me notifications now?

Everything in this horrendous new update is a total and absolute trash, but the most crazy thing is that I've been looking for the new music for me notifications and I can't find it anywhere. I have a paid account and I'm only spammed with trash ever...

  • Roadie
  • Everything in this horrendous new update is a total and absolute trash, but the most crazy thing is that I've been looking for the new music for me notifications and I can't find it anywhere. I have ...
  • CarlosE
  • Moderator
  • 234 Views
  • 4 replies
  • 0 likes
  • Music
    new
    Notifications
  • 234 Views
  • 4 replies
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Superuser Contribution Volume, Loop and Shuffle Resetting

PlanPremiumCountryUKDeviceDell G315Operating SystemWindows 10 My Question or IssueWhenever Spotify is opened after turning on the PC, my volume is reset to maximum and my loop and shuffle are both reset to off. Just logging out and back in saves thes...

  • Visitor
  • Plan Premium Country UK Device Dell G315 Operating System Windows 10   My Question or Issue Whenever Spotify is opened after turning on the PC, my volume is reset to maximum and my loo...
  • Alex
  • Moderator
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
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Superuser Contribution No we won't use your feedback thread

It seems the mods here are panicking a bit, they're locking threads about the horrible new UI left and right and serving us their usual ridiculous copy/paste BS about how they "care about customers feedback" (mega-LOL). So, no, we won't use your usel...

  • Roadie
  • It seems the mods here are panicking a bit, they're locking threads about the horrible new UI left and right and serving us their usual ridiculous copy/paste BS about how they "care about customers f...
  • Ivan
  • Spotify Legend
  • 686 Views
  • 2 replies
  • 2 likes
  • 686 Views
  • 2 replies
  • 2 likes

Solved!!Superuser Contribution Songs cut out after 6 seconds

PlanPremiumCountryAustraliaDeviceSurface Pro 6Operating SystemWindows 10 My Question or IssueThe desktop application has decided to stop playing songs ("Spotify can't play this right now. If you have the file on your computer you can import it.") unl...

  • Casual Listener
  • Plan Premium Country Australia Device Surface Pro 6 Operating System Windows 10   My Question or Issue The desktop application has decided to stop playing songs ("Spotify can't play th...
  • Alex
  • Moderator
  • 334 Views
  • 3 replies
  • 1 likes
  • 334 Views
  • 3 replies
  • 1 likes