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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Superuser Contribution Blend playlist name is missing in "Friends activity" feed

Plan Premium Country Russia Device HUAWEI MateBook D 15 Operating System Windows 10 My Question or Issue Not a big deal, but I wanna inform that since we are able to create "Blend" playlists, the album or playlist name will be missing in "Friends act...

  • Newbie
  • Plan Premium Country Russia Device HUAWEI MateBook D 15 Operating System Windows 10   My Question or Issue Not a big deal, but I wanna inform that since we are able to create...
  • Novy
  • Moderator
  • 872 Views
  • 1 replies
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  • 872 Views
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Superuser Contribution Spotify No Longer Showing Unavailable songs

I uninstalled Spotify, and downloaded and re-installed spotify to fix the issue of my local files metadata not showing up correctly. That resolved that issue but I can no longer see unavailable files, and I no longer see the option to turn that back ...

  • Casual Listener
  • I uninstalled Spotify, and downloaded and re-installed spotify to fix the issue of my local files metadata not showing up correctly.  That resolved that issue but I can no longer see unavailable...
  • Ver
  • Moderator
  • 275 Views
  • 8 replies
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  • 275 Views
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Superuser Contribution Lost feature: URI link with timestamp

PlanPremium Operating SystemWindows 10, Spotify desktop app version 1.1.59.714.g7e040462-a My Question or IssuePrior to this most recent version update, I used to be able to copy a song's URI link and add a # timestamp (e.g., spotify:track:7iqS4pS1eV...

  • Visitor
  • Plan Premium   Operating System Windows 10, Spotify desktop app version 1.1.59.714.g7e040462-a   My Question or Issue Prior to this most recent version update, I used to be able to c...
  • CarlosE
  • Moderator
  • 830 Views
  • 1 replies
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  • 830 Views
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[Desktop][Connect] Connection to device

I purchased a new ThinkPad, and installed Spotify. I get no sound. When going to Connect to a Device icon and select "Listening on this Computer", still no sound. I've updated Windows on new device and uninstalled and installed Spotify. It sill plays...

  • Visitor
  • I purchased a new ThinkPad, and installed Spotify. I get no sound. When going to Connect to a Device icon and select "Listening on this Computer", still no sound. I've updated Windows on new device a...
  • 66 Views
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  • Connect
    Desktop
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Superuser Contribution syncing local files

Hey everyone, So I've seen this problem before, and I've tried the solutions and it hasn't worked. I add my local files to a playlist and then download it. Then I go on my phone (iOS) and download the playlist, yet the songs do not show up. I tried t...

  • Regular
  • Hey everyone,   So I've seen this problem before, and I've tried the solutions and it hasn't worked.   I add my local files to a playlist and then download it. Then I go on my phone (iO...
  • Eni
  • Moderator
  • 157 Views
  • 1 replies
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  • 157 Views
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Superuser Contribution Songs in Playlist Displaying Oddly

PlanPremiumCountryUSDeviceDell laptopOperating SystemWindows 10 Pro My Question or IssueFor the last week or two, my playlists have been displaying like this. Is there any way to change it back to the view I had before with each song in a narrower ro...

  • Casual Listener
  • Plan Premium Country US Device Dell laptop Operating System Windows 10 Pro   My Question or Issue For the last week or two, my playlists have been displaying like this.  Is there ...
  • CarlosE
  • Moderator
  • 145 Views
  • 1 replies
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  • 145 Views
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Superuser Contribution Spotify stops playing after seconds due to advertising domain requirements on premium account

Hi!PlanPremiumCountryUKDeviceWindows 10 custom build My Question or IssueEvery few songs, spotify just stops when I'm at work and behind a corporate firewall (of which I'm an admin). At home it's absolutely fine on the same device.None of the main su...

  • Casual Listener
  • Hi! Plan Premium Country UK Device Windows 10 custom build   My Question or Issue Every few songs, spotify just stops when I'm at work and behind a corporate firewall (of which I'm ...
  • Ver
  • Moderator
  • 228 Views
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  • 228 Views
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Superuser Contribution Close Button on Spotify Window is on Wrong Display when Dragged to Another Display

DeviceWindows 10 - Using Twomon App to have an Extended Display on my Android tablet.Operating SystemWindows 10 My Question or IssueWhen I drag my Spotify window from my main display to my virtual extended display, the close button remains on my main...

  • Casual Listener
  • Device Windows 10 - Using Twomon App to have an Extended Display on my Android tablet. Operating System Windows 10   My Question or Issue When I drag my Spotify window from my main display...
  • CarlosE
  • Moderator
  • 214 Views
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  • close
    Close Button
    Spotify App
    Windows
    Windows 10 Store
    Windows Store
    x
  • 214 Views
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Superuser Contribution All songs greyed out

PlanFamily PremiumCountryUSADeviceDesktop AppOperating SystemWindows 10 My Question or IssueAll the songs on my desktop app are greyed out. Previously, I wasn't able to login. I uninstalled and reinstalled the app and then I was able to login, but no...

  • Casual Listener
  • Plan Family Premium Country USA Device Desktop App Operating System Windows 10   My Question or Issue All the songs on my desktop app are greyed out. Previously, I wasn't able to log...
  • Kiril
  • Moderator
  • 757 Views
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  • 757 Views
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Superuser Contribution How do I remove a podcast from the Top Shows list?

PlanPremiumCountry DeviceLenovo laptop Operating SystemWindows 10 My Question or IssueI would like to remove two podcasts from the Top Shows section that appears on the home screen. Is this possible?

  • Regular
  • Plan Premium Country   Device Lenovo laptop   Operating System Windows 10   My Question or Issue I would like to remove two podcasts from the Top Shows section that appears ...
  • CarlosE
  • Moderator
  • 910 Views
  • 1 replies
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  • 910 Views
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Superuser Contribution How to view all followed artists (only 400 displayed) ?

PlanPremiumCountryNODeviceLaptopOperating SystemWindows 10 My Question or IssueWhen I click on "My library" and click on "Artists", the list of artists displayed seemed to be limited to a random selection of 400 1000artists, but I follow around 2600-...

  • Roadie
  • Plan Premium Country NO Device Laptop Operating System Windows 10   My Question or Issue When I click on "My library" and click on "Artists", the list of artists displayed seemed to be...
  • Mihail
  • Spotify Legend
  • 223 Views
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Superuser Contribution auth 5 error code - tried everyrthing on here still cant log in

PlanPremiumCountryUKDeviceDell core i5 laptopOperating SystemWindows 10 My Question or Issuecant log on, re installed cause wouldn't show the music as online though was online on personal hotspot through phone with full signal.tried deleting host fil...

  • Casual Listener
  •   Plan Premium Country UK Device Dell core i5 laptop Operating System Windows 10   My Question or Issue cant log on, re installed cause wouldn't  show the music as online th...
  • Jeremy
  • Moderator
  • 838 Views
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Superuser Contribution [Desktop Windows] Sort order when sorting by Albums incorrect

When sorting a playlist by Album, tracks are currently sorted by Album Name, Track Number. This is fine in most cases, but in cases where there may be multiple albums with the same name, i.e. Greatest Hits, you end up with a sort order that looks lik...

  • Casual Listener
  • When sorting a playlist by Album, tracks are currently sorted by Album Name, Track Number. This is fine in most cases, but in cases where there may be multiple albums with the same name, i.e. Greates...
  • Novy
  • Moderator
  • 156 Views
  • 3 replies
  • 0 likes
  • 156 Views
  • 3 replies
  • 0 likes

[Desktop][Other] Poor sound quality on WIndows 10

I am new to Spotify and giving it a try with the basic service. My Windows 10 workstation has a better than decent audio system as evidenced by its delivery of expected quality on U-Tube, Pandora, and other sources. I just tried a few different album...

  • Visitor
  • I am new to Spotify and giving it a try with the basic service. My Windows 10 workstation has a better than decent audio system as evidenced by its delivery of expected quality on U-Tube, Pandora, an...
  • _toad_
  • Casual Listener
  • 101 Views
  • 1 replies
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  • Desktop
    Other
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Solved!!Superuser Contribution play part of public list

Plan Premium DeviceWindows (using web player)Operating SystemWindows 10 My Question or IssueIs there a way to play part of a long, public playlist?I'm a new Spotify user, so there may be something obvious that I'm missing. In this case there is a pub...

  • Regular
  • Plan Premium   Device Windows (using web player) Operating System Windows 10   My Question or Issue Is there a way to play part of a long, public playlist? I'm a new Spotify user...
  • Arikabeth
  • Roadie
  • 210 Views
  • 4 replies
  • 0 likes
  • 210 Views
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Superuser Contribution App window not maintaining its size in Windows 10 w/ multiple screens

Hi,I have problem with the Windows 10 app behaving strangely, seems to be a bug, possibly due to my dual-screen setup. When I resize the window to fit my main screen (i.e. smaller than my screen), it only stays this size as long as it's not minimised...

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  • Regular
  • Hi, I have problem with the Windows 10 app behaving strangely, seems to be a bug, possibly due to my dual-screen setup.   When I resize the window to fit my main screen (i.e. smaller than my ...
  • ThatUser
  • Regular
  • 2591 Views
  • 29 replies
  • 7 likes
  • App
    bug
    Desktop
    minimise
    multiple screens
    Resize
    size
    Windows
  • 2591 Views
  • 29 replies
  • 7 likes

Superuser Contribution No Search or Sorting in Playlist

PlanPremiumCountrySwedenDevicePCOperating SystemWindows 10 My Question or IssueThere is no search bar inside of my playlist. I cannot sort my playlist after newest added, so I would have to scroll through my whole playlist to listen to the newest son...

  • Casual Listener
  •   Plan Premium Country Sweden Device PC Operating System Windows 10   My Question or Issue There is no search bar inside of my playlist. I cannot sort my playlist after newest ad...
  • Jeremy
  • Moderator
  • 136 Views
  • 1 replies
  • 1 likes
  • 136 Views
  • 1 replies
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Superuser Contribution Playlist Folders

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe latest UI update has totally messed up my playlist cataloguing system. I had a series of ...

  • Community Legend
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue The lat...
  • MattSuda
  • Spotify Star
  • 220 Views
  • 2 replies
  • 1 likes
  • folders
    Playlists
  • 220 Views
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Superuser Contribution Cant share multiple songs since update.

Before the update you could share multiple songs by selecting them with ctrl the share. This doesn't work anymore, please fix.

  • Regular
  • Before the update you could share multiple songs by selecting them with ctrl the share. This doesn't work anymore, please fix.
  • Jeremy
  • Moderator
  • 372 Views
  • 10 replies
  • 1 likes
  • 372 Views
  • 10 replies
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Superuser Contribution followers can't see my activity

Hi, I have the "Share my listening activity on Spotify" option on but none of my followers can see what I'm listening to. I tried reinstalling the Spotify application, turning the option on and off, and also tried logging off and on again but nothing...

  • Visitor
  • Hi, I have the  "Share my listening activity on Spotify" option on but none of my followers can see what I'm listening to. I tried reinstalling the Spotify application, turning the option on and...
  • Ulya
  • Newbie
  • 133 Views
  • 2 replies
  • 0 likes
  • 133 Views
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  • 0 likes