Announcements
Happy Values Week! Today we celebrate *Support* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • notworking117
  • Casual Listener
  • 92044 Views
  • 81 replies
  • 27 likes
  • 92044 Views
  • 81 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • whatintheworldisthis
  • Visitor
  • 102629 Views
  • 291 replies
  • 22 likes
  • 102629 Views
  • 291 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 7452 Views
  • 1 replies
  • 6 likes
  • 7452 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 147959 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 147959 Views
  • 0 replies
  • 26 likes

Spotify can't play this right now

PlanPremiumCountrySwitzerlandDeviceWindows DesktopOperating SystemWindows 10 My Question or IssueHey there^^ Everytime i try to play anything on the spotify desktop app (Windows) it tells me the following: Spotify can't play this right now. If you ha...

  • Newbie
  • Plan Premium Country Switzerland Device Windows Desktop Operating System Windows 10   My Question or Issue Hey there^^  Everytime i try to play anything on the spotify desktop ...
  • Bittencourt
  • Spotify Star
  • 4063 Views
  • 1 replies
  • 0 likes
  • 4063 Views
  • 1 replies
  • 0 likes

Superuser Contribution Device limit Reached but can't fix.

PlanPremiumCountryNew ZealandDeviceCustom Built PCOperating SystemWindows 10 22H2 My Question or IssueSo I have Spotify Premium and I just hit the Device Limit. There is a slight problem though, I am a guy who likes to keep his system clean, so I res...

  • Newbie
  • Plan Premium Country New Zealand Device Custom Built PC Operating System Windows 10 22H2     My Question or Issue So I have Spotify Premium and I just hit the Device Limit. There...
  • Remixxxl
  • Visitor
  • 888 Views
  • 8 replies
  • 1 likes
  • 888 Views
  • 8 replies
  • 1 likes

when adding a lot of songs to the queue at once only a limited ammount is added

PlanPremiumCountryBelgiumDevicelenovo legion pro 5Operating Systemwindows 11 My Question or Issuewhen adding a lot of songs (in this case 200) to the queue at once, only a limited ammount is added (70 in this case)

  • Regular
  • Plan Premium Country Belgium Device lenovo legion pro 5 Operating System windows 11   My Question or Issue when adding a lot of songs (in this case 200) to the queue at once, only a li...
  • kaworu_bloodpaw
  • Roadie
  • 288 Views
  • 1 replies
  • 0 likes
  • queue
    windows 11
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution PREMIUM NOT WORKING ON MY ACCOUNT

PlanFree/PremiumCountryINDevice(iPhone 8, Samsung Galaxy 9, MacBook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10, etc.) My Question or IssueI have purchased sportify premium, but it is not reflecting/showing in my account.

  • Casual Listener
  • Plan Free/Premium Country IN Device (iPhone 8, Samsung Galaxy 9, MacBook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10, etc.)   My Question or Issue I have pur...
  • Eni
  • Moderator
  • 426 Views
  • 3 replies
  • 0 likes
  • 426 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify keeps scanning my local files even with local files turned off

PlanFree/PremiumCountry US Device Windows 10 computer(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Windows 10(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have the "local files" option turned offEvery time I star...

  • Casual Listener
  • Plan Free/Premium Country US   Device  Windows 10 computer (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 10 (iOS 10, Android Oreo, Windows 10,etc....
  • itsHenry
  • Newbie
  • 1156 Views
  • 4 replies
  • 0 likes
  • 1156 Views
  • 4 replies
  • 0 likes

Solved!! Mini View for Windows 10 app

If you have ever used Groove (Windows 10 media player), the have a feature called "mini view" where it turns into a small windows that stays on top of all other windows. It would be great if Spotify could adopt this feature which is available on late...

  • Newbie
  • If you have ever used Groove (Windows 10 media player), the have a feature called "mini view" where it turns into a small windows that stays on top of all other windows. It would be great if Spotify ...
  • MattSuda
  • Spotify Star
  • 17363 Views
  • 2 replies
  • 6 likes
  • 17363 Views
  • 2 replies
  • 6 likes

Solved!! Mini Player

PlanPremiumCountry IsraelDevicePCOperating SystemWindows 10 My Question or IssueIn the most prominent mini player idea, the staff answered: "Windows 10 users can use a smaller mini player with play controls (but no play queue)."How do I do that? I ca...

  • Newbie
  • Plan Premium Country  Israel Device PC Operating System Windows 10   My Question or Issue In the most prominent mini player idea, the staff answered: "Windows 10 users can use a s...
  • MattSuda
  • Spotify Star
  • 835 Views
  • 1 replies
  • 0 likes
  • 835 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Is the Picture In Picture (PIP) mode available on the desktop application?

I don't even want to watch videos, just have tiny audio control.In the web player, there is a little button by the album art and play controls that changes you to "PIP Mode" that makes a little floating album art square window that is borderless and ...

  • Newbie
  • I don't even want to watch videos, just have tiny audio control. In the web player, there is a little button by the album art and play controls that changes you to "PIP Mode" that makes a little f...
  • MattSuda
  • Spotify Star
  • 14818 Views
  • 2 replies
  • 10 likes
  • 14818 Views
  • 2 replies
  • 10 likes

Solved!!Superuser Contribution Trouble with accessing group sessions

PlanPremiumCountryIrelandDeviceHP laptopOperating SystemWindows 10 My Question or IssueHeya, on my spotify app there doesnt appear to be a option to start a group session. I've only recently noticed that I've never actually had this feature before un...

  • Casual Listener
  • Plan Premium Country Ireland Device HP laptop Operating System Windows 10   My Question or Issue Heya, on my spotify app there doesnt appear to be a option to start a group session. I'...
  • MattSuda
  • Spotify Star
  • 1152 Views
  • 2 replies
  • 0 likes
  • Group Session
  • 1152 Views
  • 2 replies
  • 0 likes

Solved!! Group session: desktop client can't control session, but does receive control

PlanPremiumCountryUSDevicePCOperating SystemWindows 10 My Question or Issue My brother and I are testing out the Group Session feature. I've been hoping for this feature in a streaming service for like a decade, so I'm excited! However, using a deskt...

  • Casual Listener
  • Plan Premium Country US Device PC Operating System Windows 10   My Question or Issue   My brother and I are testing out the Group Session feature. I've been hoping for this featu...
  • MattSuda
  • Spotify Star
  • 2318 Views
  • 1 replies
  • 4 likes
  • 2318 Views
  • 1 replies
  • 4 likes

Superuser Contribution Songs stop after clicking spacebar

Even when I play a game the music stops after clicking spacebar. Logging out and logging in didn't work. Can someone help?

  • Newbie
  • Even when I play a game the music stops after clicking spacebar. Logging out and logging in didn't work. Can someone help?
  • Maria
  • Moderator
  • 1335 Views
  • 1 replies
  • 0 likes
  • 1335 Views
  • 1 replies
  • 0 likes

Superuser Contribution Accessability? What a joke

None of the below information is required. HowevePlaMy Question or IssuePlan: Premium Family OwnerCountry: United StatesDevice: DesktopOperating System: Windows 10 Pro Thiss app alleges to be accessable, but will only open if full screen, cannot be a...

  • Newbie
  • None of the below information is required. HowevePla My Question or Issue Plan: Premium Family Owner Country: United States Device: Desktop Operating System: Windows 10 Pro   Thiss app al...
  • Yordan
  • Moderator
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Where is an option to sort playlist track by Date added?

I lost an option to sort by date added in my shared playlist. There are options: Title, Artist, Album or podcast, Added by, Duration, Custom order. Date added doesn't appear even if I expand the window, reset app, relog, etc.

  • Casual Listener
  • I lost an option to sort by date added in my shared playlist. There are options: Title, Artist, Album or podcast, Added by, Duration, Custom order. Date added doesn't appear even if I expand the ...
  • Maria
  • Moderator
  • 1131 Views
  • 11 replies
  • 1 likes
  • 1131 Views
  • 11 replies
  • 1 likes

Superuser Contribution Spotify full screen doesn't fit on monitor and hangs off the bottom

PlanPremiumCountryUKOperating SystemWindows 11 My Question or IssueI was planning on using a mini LCD monitor type thing I have as a dedicated Spotify display, however, when I press the fullscreen button it hangs off of the edge of the display meanin...

jackfrost108_3-1703712066759.png jackfrost108_1-1703711828450.png jackfrost108_2-1703711878888.png
  • Newbie
  • Plan Premium Country UK Operating System Windows 11   My Question or Issue I was planning on using a mini LCD monitor type thing I have as a dedicated Spotify display, however, when I pr...
  • c_lucks
  • Visitor
  • 955 Views
  • 2 replies
  • 0 likes
  • "Windows" "Bug"
    Desktop Full Screen
    UI Bug
    UI Issue
    Windows 11 App
  • 955 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Windows] BUG - Scaling UI resets when clicking on home button

Scaling UI resets when clicking on home button.When you scale ui ctrl and +/- and then click on home, scale resets.

  • Music Fan
  • Scaling UI resets when clicking on home button. When you scale ui ctrl and +/-  and then click on home, scale resets.
  • OscarDC
  • Moderator
  • 806 Views
  • 3 replies
  • 0 likes
  • 806 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution spotify windows app music controls randomly become unresponsive

The spotify desktop decides to randomly stop working for 20+ seconds. I click play/pause/skip or try to select a new song, and nothing happens. If a song is currently playing, then it will continue playing even after I close the app; then when I try ...

  • Casual Listener
  • The spotify desktop decides to randomly stop working for 20+ seconds. I click play/pause/skip or try to select a new song, and nothing happens. If a song is currently playing, then it will continue p...
  • Ivelina
  • Moderator
  • 782 Views
  • 6 replies
  • 1 likes
  • 782 Views
  • 6 replies
  • 1 likes

Superuser Contribution Spotify continues playing when lid is closed

PlanPremium Operating SystemWindows 10 VersionSpotify for Windows (64 bit) 1.2.33.1042.g26c92729My Question or IssueSpotify doesn't stop playing when closing laptop lid.Windows power settings are set to sleep when closing the lid, but if Spotify is p...

  • Visitor
  • Plan Premium   Operating System Windows 10   Version Spotify for Windows (64 bit) 1.2.33.1042.g26c92729 My Question or Issue Spotify doesn't stop playing when closing laptop lid. ...
  • Maria
  • Moderator
  • 1479 Views
  • 3 replies
  • 1 likes
  • 1479 Views
  • 3 replies
  • 1 likes

Superuser Contribution Desktop site and windows app

My monitor starts flickering as soon the app/website starts. Clip to visualize my issue: https://youtu.be/UnKfDp7GK7Q?si=OL6UgcRua-z1RcKH

  • Casual Listener
  • My monitor starts flickering as soon the app/website starts. Clip to visualize my issue: https://youtu.be/UnKfDp7GK7Q?si=OL6UgcRua-z1RcKH
  • Vasil
  • Moderator
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recent searches almost never being recorded (desktop W10)

PlanPremiumCountryUnited KingdomDeviceLaptop running Windows 10My Question or IssueRecently when using the current version of the Spotify desktop app, the 'Recent searches' list on the Search page has stopped updating with whatever I click on in the ...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Laptop running Windows 10 My Question or Issue Recently when using the current version of the Spotify desktop app, the 'Recent searches' list on the ...
  • tcex28
  • Casual Listener
  • 1908 Views
  • 8 replies
  • 2 likes
  • Windows 10 Desktop App
  • 1908 Views
  • 8 replies
  • 2 likes