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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 133838 Views
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  • 24 likes
  • Mac
    Windows
  • 133838 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50575 Views
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  • Windows
  • 50575 Views
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Superuser Contribution Album art doesn't load for Playlist Folders

PlanPremiumCountryUSADeviceDell Laptop, HP Desktop, or Asus Laptop (Bug is device agnostic).Operating SystemWindows 10 My Question or IssueSome of my playlists are folders, i.e. they contain other playlists, (most of which are single albums). Unfortu...

  • Casual Listener
  • Plan Premium Country USA Device Dell Laptop, HP Desktop, or Asus Laptop (Bug is device agnostic). Operating System Windows 10   My Question or Issue Some of my playlists are folders, i...
  • MafeG
  • Moderator
  • 144 Views
  • 1 replies
  • 3 likes
  • 144 Views
  • 1 replies
  • 3 likes

Superuser Contribution FLAC files in Downloads directory opened, accessed and locked by client

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueEver since the most recent update, the desktop Spotify Client has been accessing FLAC files (.flac) in my Downloads directory. Given that I haven't asked Spotify to monitor m...

  • Regular
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue Ever since the most recent update, the desktop Spotify Client has been accessing FLAC files (....
  • ade_m
  • Newbie
  • 2622 Views
  • 12 replies
  • 1 likes
  • flac
    Privacy
  • 2622 Views
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Superuser Contribution Spotify keeps crashing

PlanFreeCountryAustraliaDeviceAcer Nitro 5Operating SystemWindows 10 My Question or IssueSince the update Spotify straight up crashes on me, sometimes I am able to play a small bit of a song before it crashes but most of the time it just crashes. I h...

  • Regular
  •   Plan Free Country Australia Device Acer Nitro 5 Operating System Windows 10   My Question or Issue Since the update Spotify straight up crashes on me, sometimes I am able to pl...
  • Alex
  • Moderator
  • 502 Views
  • 11 replies
  • 1 likes
  • 502 Views
  • 11 replies
  • 1 likes

Superuser Contribution [Desktop][Connect] Allow hiding the "Connect with Facebook" panel in the UI

There is a panel on the entire left side of the desktop UI dedicated to getting you to connect your Facebook and Spotify. accounts. I want to be able to hide this panel without having to connect a Facebook account.

  • Visitor
  • There is a panel on the entire left side of the desktop UI dedicated to getting you to connect your Facebook and Spotify. accounts. I want to be able to hide this panel without having to connect a Fa...
  • Elena
  • Moderator
  • 104 Views
  • 1 replies
  • 1 likes
  • Connect
    Desktop
  • 104 Views
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Superuser Contribution Connect not finding wifi speakers

I have several wifi , spotify enabled speakers at homeSonosBoseGoogle All of them work without issues from the Mobile Spotify App from Android and IOS devices, i can use spotify connect and play music just fine.But i also have two Windows 10 laptops ...

  • Casual Listener
  •   I have several wifi , spotify enabled speakers at home Sonos Bose Google   All of them work without issues from the Mobile Spotify App from Android and IOS devices, i can use spotif...
  • MafeG
  • Moderator
  • 374 Views
  • 3 replies
  • 0 likes
  • Connect
    Speakers
    wifi
    Windows
  • 374 Views
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Superuser Contribution Daily Mix Crashing

Premium account, windows desktop.Works utterly fine in every regard, except for the Daily Mix Playlists.Starts off okay, always with a song i've got saved in my library or in a specific playlist (as its supposed to), but after about 15-20 seconds spo...

  • Music Fan
  • Premium account, windows desktop. Works utterly fine in every regard, except for the Daily Mix Playlists. Starts off okay, always with a song i've got saved in my library or in a specific playlist ...
  • Alex
  • Moderator
  • 2425 Views
  • 4 replies
  • 1 likes
  • Windows
  • 2425 Views
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Solved!!Superuser Contribution [Desktop] Discography option not working

My Question or Issue: When you try to click the option Discography of any artist, I get redirected to a random album and can't open the actual discography folder. PlanPremiumDeviceWin10 Laptop

  • Casual Listener
  • My Question or Issue:   When you try to click the option Discography of any artist, I get redirected to a random album and can't open the actual discography folder.      Plan...
  • Jeremy
  • Moderator
  • 392 Views
  • 3 replies
  • 3 likes
  • 392 Views
  • 3 replies
  • 3 likes

Superuser Contribution bug skipping songs when it hits the 0:01 second mark while in the web player

IssueHiThere is a bug with the songs being skipped at the one second mark if you could get it fixed that would be appreciated

  • Casual Listener
  • Issue Hi There is a bug with the songs being skipped at the one second mark if you could get it fixed that would be appreciated
  • Alex
  • Moderator
  • 316 Views
  • 8 replies
  • 1 likes
  • 316 Views
  • 8 replies
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Windows App EXE Location

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 Pro: Version 20H2 (latest version) My Question or IssueWhere is the Spotify EXE file location? A simple question but nobody knows... Someone else posted a month ago the same exact question and n...

  • Regular
  • Plan Premium Country USA Device PC Operating System Windows 10 Pro: Version 20H2 (latest version)   My Question or Issue Where is the Spotify EXE file location? A simple question but n...
  • elfarto1975
  • Casual Listener
  • 385 Views
  • 3 replies
  • 0 likes
  • Account
  • 385 Views
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Solved!!Superuser Contribution sound issues with the desktop app

Recently, I've gotten Opera GX and have been using the webplayer a lot. It works perfectly fine, but now I've been having issues with the desktop app ever since then. Everything's functions alright besides the sound being muted. I've connected to a d...

  • Newbie
  • Recently, I've gotten Opera GX and have been using the webplayer a lot. It works perfectly fine, but now I've been having issues with the desktop app ever since then. Everything's functions alright b...
  • CarlosE
  • Moderator
  • 216 Views
  • 1 replies
  • 0 likes
  • Desktop (Windows)
    Sound issue
  • 216 Views
  • 1 replies
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Superuser Contribution songs "stutter/goes mute"

Sweden calling/premium member! Case file;Streaming youtube songs from my pc to my soundideas whstm using a Bluetooth thingey. Works well.Doing the same with Spotify and songs go mute in short intervals. Counter still running so it's not put on hold. ...

  • Regular
  • Sweden calling/premium member!   Case file; Streaming youtube songs from my pc to my soundideas whstm using a Bluetooth thingey. Works well. Doing the same with Spotify and songs go mute in ...
  • CarlosE
  • Moderator
  • 208 Views
  • 3 replies
  • 0 likes
  • 208 Views
  • 3 replies
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Superuser Contribution [Desktop] Playback scrubber when window shrunk

When the Spotify window is full screen, the playback scrubber shows up as expected.However, I shrink the window vertically. The playback scrubber now disappears.This used to work in an older version.

  • Casual Listener
  • When the Spotify window is full screen, the playback scrubber shows up as expected. However, I shrink the window vertically. The playback scrubber now disappears. This used to work in an older vers...
  • Mario
  • Moderator
  • 120 Views
  • 3 replies
  • 0 likes
  • Desktop
  • 120 Views
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Solved!!Superuser Contribution Spotify plays songs very late and revinding and forwarding is also slow

Hello.After updating Spotify I have following problem:Songs are sometimes played lately after pressing play button and same is with fast forward or revind, It is very slow. I must sometimes wayt one time to again revind or forward. I don't know, if Y...

  • Roadie
  • Hello. After updating Spotify I have following problem: Songs are sometimes played lately after pressing play button and same is with fast forward or revind, It is very slow. I must sometimes wayt ...
  • Noguri
  • Roadie
  • 371 Views
  • 7 replies
  • 0 likes
  • 371 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution HOW TO BLOCK ARTISTS / SONGS?

PlanPremium (unless I don't get a proper answer on this)CountryUSADevicePCOperating SystemWindowsMy Question or Issue

  • Casual Listener
  • Plan Premium (unless I don't get a proper answer on this) Country USA Device PC Operating System Windows My Question or Issue  
  • CarlosE
  • Moderator
  • 192 Views
  • 2 replies
  • 0 likes
  • 192 Views
  • 2 replies
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Superuser Contribution Location

PlanFreeCountryAntigua and BarbudaDeviceHP Pavilion x360Operating SystemWindows 10 My Question or IssueWhen i try to log onto spotify on my computer it tells me " Your country does not match the one set in your profile. To continue use, update your p...

  • Newbie
  • Plan Free Country Antigua and Barbuda Device HP Pavilion x360 Operating System Windows 10   My Question or Issue When i try to log onto spotify on my computer it tells me " Your countr...
  • Alex
  • Moderator
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist folder sharing

Operating SystemiOS 10, Android Oreo, Windows 10 My Question or Issue It should be a button to share playlist folder (not a Playlist itself, but a folder that Spotify fixed in a clever way). Only thing you can do is rename or delete it for now.

  • Casual Listener
  •   Operating System iOS 10, Android Oreo, Windows 10   My Question or Issue  It should be a button to share playlist folder (not a Playlist itself, but a folder that Spotify f...
  • toriskogen
  • Casual Listener
  • 4749 Views
  • 9 replies
  • 66 likes
  • 4749 Views
  • 9 replies
  • 66 likes

Superuser Contribution I can't see my Friends Activity without Facebook

My Question or IssueI haven't been loged in my Facebook account to Spotify desktop App,but still could see my friends activity bar list.Which was great until one day I couldn't access to that option unless I connect with Facebook. I've tried logging ...

  • Newbie
  • My Question or Issue I haven't been loged in my  Facebook  account to Spotify  desktop  App,but  still  could see my friends activity bar list.Which was great un...
  • Jeremy
  • Moderator
  • 1016 Views
  • 3 replies
  • 6 likes
  • 1016 Views
  • 3 replies
  • 6 likes

Superuser Contribution Bizarre Behaviour / Terrible Album Cover Preview Quality

Current app version: Spotify for Windows 1.1.68.632.g2b11de83System: PC with a Windows 10, version 21H1, build 19043.1237 Greetings.Ever since Spotify's update to a new UI, the album cover preview feature has shown images in a absolutely atrocious qu...

  • Casual Listener
  • Current app version: Spotify for Windows 1.1.68.632.g2b11de83 System: PC with a Windows 10, version 21H1, build 19043.1237   Greetings. Ever since Spotify's update to a new UI, the albu...
  • Elena
  • Moderator
  • 258 Views
  • 3 replies
  • 1 likes
  • 258 Views
  • 3 replies
  • 1 likes

Superuser Contribution Changing the Cache location

PlanPremiumCountryUnited statesDeviceDesktop (pc)Operating SystemWindows 10 My Question or IssueRecently I've been looking through my D drive and I see a bunch of 2 digit folders some containing nothing others containing a file that is named gibberis...

  • Newbie
  • Plan Premium Country United states Device Desktop (pc) Operating System Windows 10   My Question or Issue Recently I've been looking through my D drive and I see a bunch of 2 digit fol...
  • Elena
  • Moderator
  • 5995 Views
  • 6 replies
  • 0 likes
  • 5995 Views
  • 6 replies
  • 0 likes

Superuser Contribution Something Went Wrong

Plan: PremiumCountry: TurkeyDevice: PCOperating System: Windows 10My Question or IssueI don't have internet access on my pc due to infrastructure works. I want to listen my playlist (already downloaded for offline play) but I can't even open the app....

  • Casual Listener
  • Plan:  Premium Country: T urkey Device: PC Operating System:  Windows 10 My Question or Issue I don't have internet access on my pc due to infrastructure works. I want to ...
  • Elena
  • Moderator
  • 282 Views
  • 5 replies
  • 0 likes
  • 282 Views
  • 5 replies
  • 0 likes