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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1580 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145188 Views

83 replies

27 likes

  • 145188 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129973 Views

294 replies

22 likes

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  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10965 Views

1 replies

6 likes

  • 10965 Views
  • 1 replies
  • 6 likes

Superuser Contribution Albums aren't showing up anymore in my library

PlanFreeCountry:GermanyDevice: DesktopOperating SystemWindows 10My Question or IssueOn Desktop the new version just nuked the albums section from the library as it seems and merged it into the favorited songs section. I've been using Spotify since 20...

Newbie

Plan Free Country: Germany Device:  Desktop Operating System Windows 10 My Question or Issue On Desktop the new version just nuked the albums section from the library as it seems and me...

Joan

Moderator

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
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Superuser Contribution reproducción aleatoria inteligente

como hacer para que funcione la opción "Reproducción aleatoria inteligente" en Windows 11PlanDe primera calidaddispositivoordenador personalsistema operativoVentanas 10, 11Mi pregunta o problemacomo hacer para que funcione la opción "Reproducción ale...

Visitor

como hacer para que funcione la opción "Reproducción aleatoria inteligente" en Windows 11 Plan De primera calidad dispositivo ordenador personal sistema operativo Ventanas 10, 11 Mi pregunta o...

Dian

Spotify Legend

571 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Device limit Reached but can't fix.

PlanPremiumCountryNew ZealandDeviceCustom Built PCOperating SystemWindows 10 22H2 My Question or IssueSo I have Spotify Premium and I just hit the Device Limit. There is a slight problem though, I am a guy who likes to keep his system clean, so I res...

Newbie

Plan Premium Country New Zealand Device Custom Built PC Operating System Windows 10 22H2     My Question or Issue So I have Spotify Premium and I just hit the Device Limit. There...

Remixxxl

Visitor

1164 Views

8 replies

1 likes

  • 1164 Views
  • 8 replies
  • 1 likes

Superuser Contribution What's New on Web player

I've logged into the Spotify web player for the first time in a while and noticed there's a What's New notification bell icon. This is brilliant and very handy on bigger screens. Any plans to add this to the Windows desktop app? Would be great.

Roadie

I've logged into the Spotify web player for the first time in a while and noticed there's a What's New notification bell icon. This is brilliant and very handy on bigger screens. Any plans to add thi...

its_Rahman

Newbie

1806 Views

12 replies

0 likes

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Superuser Contribution Searched tracks are positioned at the bottom of the page

PlanFree/PremiumCountryDenmarkDevicePCOperating SystemWindows 11 My Question or IssueSearched tracks - once selected from results - are placed at the bottom of the following page. You have to scroll past lyrics, artists, popular tracks by artist, pop...

Casual Listener

Plan Free/Premium Country Denmark Device PC Operating System Windows 11   My Question or Issue Searched tracks - once selected from results - are placed at the bottom of the followin...

Susan_GP

Moderator

367 Views

3 replies

0 likes

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Superuser Contribution Spotify stopping while listening + songs not downloading

PlanPremium Operating SystemWindows 11 My Question or IssueI'm currently at my wits end with these 2 issues. The Spotify app AND Web Player stop playing certain songs with a "Can't play the current song" error. On some occasions it carries on stoppin...

Newbie

Plan Premium   Operating System Windows 11   My Question or Issue I'm currently at my wits end with these 2 issues. The Spotify app AND Web Player stop playing certain songs with a "...

Vasil

Moderator

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am trying to reinstall Spotify but receive error 17

I have been unable to use Spotify for a while now and decided to try installing again from the website. However I receive and error 17 prompt when I try to install the app.I have tried launching the installer in compatibility mode but still receive t...

Casual Listener

I have been unable to use Spotify for a while now and decided to try installing again from the website. However I receive and error 17 prompt when I try to install the app. I have tried launching ...

Lyubka

Moderator

1169 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Your client does not have permission to get URL

PlanFreeCountryUkraineDeviceRedmi 5PCOperating SystemAndroidWindows 10 I can't access it from home but when i use mobile data it works fine (i can't even post anything here when i'm using home internet as it requires me to login to my account and gue...

Newbie

Plan Free Country Ukraine Device Redmi 5 PC Operating System Android Windows 10    I can't access it from home but when i use mobile data it works fine  (i can't even p...

828 Views

0 replies

0 likes

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Superuser Contribution Recent searches almost never being recorded (desktop W10)

PlanPremiumCountryUnited KingdomDeviceLaptop running Windows 10My Question or IssueRecently when using the current version of the Spotify desktop app, the 'Recent searches' list on the Search page has stopped updating with whatever I click on in the ...

Casual Listener

Plan Premium Country United Kingdom Device Laptop running Windows 10 My Question or Issue Recently when using the current version of the Spotify desktop app, the 'Recent searches' list on the ...

tcex28

Casual Listener

2620 Views

8 replies

2 likes

Windows 10 Desktop App
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Superuser Contribution Spotify Buffering while playing music (with fast internet connection)

PlanPremiumCountrySouth AfricaOperating SystemWindows 10 (Spotify Web on Google Chrome) My Question or IssueHi there, I have been struggling with issue where music will randomly buffer as if I'm on a slow internet connection meanwhile that is not the...

Casual Listener

Plan Premium Country South Africa Operating System Windows 10 (Spotify Web on Google Chrome)   My Question or Issue Hi there, I have been struggling with issue where music will randomly ...

AdityaPv

Casual Listener

6009 Views

17 replies

1 likes

Buffering
internet speed
slow
spotify web player
  • 6009 Views
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  • 1 likes

Where did Queue Go?

I'm using my Spotify Premium on Windows 11 in the desktop app. Why am I unable to find the button for "Queue"? It used to be in the bottom corner next to "Connect to Device," but it disappeared. Do I just need to uninstall and reinstall the app?

Regular

I'm using my Spotify Premium on Windows 11 in the desktop app. Why am I unable to find the button for "Queue"? It used to be in the bottom corner next to "Connect to Device," but it disappeared. Do I...

mauve_minnow

Roadie

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
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Superuser Contribution Can't log into the app

I logged out from the app a few days ago and I cannot get back in. Upon opening the Spotify app I have the option to "Login" but upon clicking on it it tells me to log in through the browser, so I did. I am signed in to my Spotify through the browser...

Casual Listener

I logged out from the app a few days ago and I cannot get back in.   Upon opening the Spotify app I have the option to "Login" but upon clicking on it it tells me to log in through the browser...

Vasil

Moderator

2527 Views

6 replies

0 likes

Account
Login
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Superuser Contribution Songs not from my playlist

PlanFree/Premium FreeCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Desktop PCOperating System(iOS 10, Android Oreo, Windows 10,etc.)Windows 10My Question or IssueWhenever I start playing songs from my playlist, after one or two s...

Visitor

Plan Free/Premium Free Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Desktop PC Operating System (iOS 10, Android Oreo, Windows 10,etc.) Windows 10 My Question...

Eni

Moderator

284 Views

1 replies

0 likes

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Solved!!Superuser Contribution External monitors disconnect when opening Spotify

PlanPremiumCountryUnited StatesOperating SystemWindows10 My Question or IssueWhenever Spotify is active my monitors will constantly disconnect and reconnect (and my bluetooth mouse). This happens with the web player, the desktop app, and on webpages ...

Regular

Plan Premium Country United States Operating System Windows10   My Question or Issue Whenever Spotify is active my monitors will constantly disconnect and reconnect (and my bluetooth mou...

agj1ss

Newbie

69996 Views

155 replies

23 likes

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  • 23 likes

Superuser Contribution https://open.spotify.com/playlist/6y5aV5dbZgHGehN3Rxglk0?si=NFg4EBPsTCWxO6J4Z1ls5w

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Vasil

Moderator

3419 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Superuser Contribution Play Queue: Navigation issues when adding multiple playlists and using Back button

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 64Bit My Question or Issue Play Queue: Navigation issues when adding multiple playlists and using Back buttonSo starting the App with a now Empty Play Queue updating the app, I start to play...

Newbie

Plan Premium Country UK Device Desktop Operating System Windows 10 64Bit   My Question or Issue   Play Queue: Navigation issues when adding multiple playlists and using Back butt...

AlejaR

Moderator

301 Views

1 replies

0 likes

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  • 1 replies
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Solved!!Superuser Contribution Problem when playing via Bluetooth

PlanFreeCountryFranceDeviceDell XPS 13Operating SystemWindows 11 My Question or IssueHello,I use Spotify on my iPad and my computer (Dell XPS 13) and I have a problem on the last one.When I connect my wireless headphones (Samsung Galaxy Buds2) OR my ...

Regular

Plan Free Country France Device Dell XPS 13 Operating System Windows 11   My Question or Issue Hello, I use Spotify on my iPad and my computer (Dell XPS 13) and I have a problem on th...

TIBOunderscore

Regular

1653 Views

12 replies

0 likes

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Superuser Contribution Spotify always starts at 100%% volume after rebooting PC (Windows 11)

PlanPremiumDevicePCOperating SystemWindows 11 HomeVersion 22H2OS build 22621.2134My Question or IssueEvery time i reboot my PC and open Spotify, the app starts up at 100% volume.If I reduce the volume by half, close the app fully and re-open it witho...

Newbie

Plan Premium Device PC Operating System Windows 11 Home Version 22H2 OS build 22621.2134 My Question or Issue Every time i reboot my PC and open Spotify, the app starts up at 100% ...

Susan_GP

Moderator

1970 Views

1 replies

1 likes

  • 1970 Views
  • 1 replies
  • 1 likes

Private Session?

hey, I want to put my Spotify on private so my friends cant see what im listening to/ my playlists but idk how. There is nothing in the settings where I can put it on private or a"private mode" anywhere.any help?

Casual Listener

hey,  I want to put my Spotify on private so my friends cant see what im listening to/ my playlists but idk how. There is nothing in the settings where I can put it on private or a"private mode...

AdamDamon

Spotify Star

3950 Views

5 replies

0 likes

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Restore playlist .json to Spotify Laptop

PlanPremiumCountryIndonesia Device(HP Laptop)Operating System(Windows 10,etc.) My Question or IssueHi,just want to know how to restore my personal data from previous account to new account. since my previous account i gave to my sister, so i would li...

Casual Listener

Plan Premium Country Indonesia   Device (HP Laptop) Operating System (Windows 10,etc.)   My Question or Issue Hi, just want to know how to restore my personal data from previous...

Alpharomeoindia

Casual Listener

1090 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes