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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 133822 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 133822 Views
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  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50561 Views
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  • Windows
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Superuser Contribution Volume slider won't slide with touch

PlanPremiumCountryNorwayDeviceAsus zenbook flip 14Operating SystemWindows 10My Question or IssueSince the big desktop redesign in March the volume slider in the lower right corner won't slide anymore when trying to slide it using the touchscreen on m...

  • Regular
  • Plan Premium Country Norway Device Asus zenbook flip 14 Operating System Windows 10 My Question or Issue Since the big desktop redesign in March the volume slider in the lower right corner w...
  • Alex
  • Moderator
  • 137 Views
  • 3 replies
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  • 137 Views
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UX - add a way to add shortcut to left menu + song list on artist page

PlanPremiumCountryFrance DeviceWindows store appOperating SystemWindows 10 latest update My Question or IssueSince the new UI there are missing shortcut, in my case the "made for you" page was really useful. To solve this I propose to add way to add ...

  • Casual Listener
  • Plan Premium Country France   Device Windows store app Operating System Windows 10 latest update   My Question or Issue Since the new UI there are missing shortcut, in my case th...
  • Billy-J
  • Spotify Star
  • 112 Views
  • 1 replies
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  • 112 Views
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Superuser Contribution No songs on artist page. Incorrect name of the artist?

PlanPremiumOperating SystemWindows 10 My Question or IssueSome artists are incorrectly displayed on the desktop version, when you go to the artist page there are no songs.I did a clean reinstall of Spotify. I installed the latest version from the Win...

  • Regular
  • Plan Premium Operating System Windows 10   My Question or Issue Some artists are incorrectly displayed on the desktop version, when you go to the artist page there are no songs. I did a c...
  • Novy
  • Moderator
  • 234 Views
  • 12 replies
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  • 234 Views
  • 12 replies
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Solved!!Superuser Contribution Spotify is not working properly with Discord

PlanFreeCountryCanadaDeviceDesktopOperating SystemWindows 10 My Question or IssueSo recently my Spotify application has not been working properly with my discord application. Songs that I am listening to on the Spotify app does not show up on my disc...

  • Regular
  • Plan Free Country Canada Device Desktop Operating System Windows 10   My Question or Issue So recently my Spotify application has not been working properly with my discord application....
  • Jeremy
  • Moderator
  • 4431 Views
  • 13 replies
  • 0 likes
  • 4431 Views
  • 13 replies
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[Desktop] Spotify keep on comes out something went wrong please reload page when opening the app

After installed, I cannot used the application and keeps on popped out something went wring which causes I could not use the application. Hopefully the team can help me out soon.

  • Visitor
  • After installed, I cannot used the application and keeps on popped out something went wring which causes I could not use the application. Hopefully the team can help me out soon.
  • 65 Views
  • 0 replies
  • 1 likes
  • Desktop
    Other
  • 65 Views
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Solved!!Superuser Contribution Shuffle seems very predictable

PlanPremiumCountryThe NetherlandsMy Question or IssueIt seems as if shuffle always creates a similar playlist, regardless of whether I turn it on after starting the playlist or not. For example, I listen to the Spotify playlist "Werkdag FM" often and...

  • Casual Listener
  • Plan Premium Country The Netherlands My Question or Issue It seems as if shuffle always creates a similar playlist, regardless of whether I turn it on after starting the playlist or not. For exa...
  • Mihail
  • Spotify Legend
  • 271 Views
  • 3 replies
  • 1 likes
  • 271 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Can't Log in (auth:15)

PlanPremiumCountryRussiaDevicePCOperating SystemWindows 10 Pro My Question or IssueI can't log in to my account due to an authentication (error:15)To solve this problem I tried the following solutions:1. Added spotify.exe to the windows Defender excl...

  • Casual Listener
  • Plan Premium Country Russia Device PC Operating System Windows 10 Pro   My Question or Issue I can't log in to my account due to an authentication (error:15) To solve this problem I t...
  • Novy
  • Moderator
  • 5313 Views
  • 7 replies
  • 0 likes
  • 5313 Views
  • 7 replies
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Solved!!Superuser Contribution [Playlists] I can't see the track numbers in my playlist

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueOn one playlist instead of number of song i can see only note, but on others normally i can see the song numbers. Also i can see "release date" under which nothing is written, whe...

  • Casual Listener
  • Plan Premium Country Poland Operating System Windows 10   My Question or Issue On one playlist instead of number of song i can see only note, but on others normally i can see the song nu...
  • Alex
  • Moderator
  • 4078 Views
  • 18 replies
  • 1 likes
  • 4078 Views
  • 18 replies
  • 1 likes

Superuser Contribution Reduced Animations Setting

My Question or IssueIt would be nice to have a reduced animations On/Off setting (some devices have this as an OS setting that the app may be able to default the value to). The recent 2021 desktop UI update introduced an animated equalizer next to th...

  • Casual Listener
  • My Question or Issue It would be nice to have a reduced animations On/Off setting (some devices have this as an OS setting that the app may be able to default the value to).   The recent 2021...
  • Mihail
  • Spotify Legend
  • 516 Views
  • 1 replies
  • 1 likes
  • Animations
    Desktop (Windows)
    settings
    UI
  • 516 Views
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Superuser Contribution Podcast playlist only shuffle plays

PlanPremiumCountryBrasilDeviceLenovo Ideapad L340Operating SystemWindows 10 My Question or IssuePodcast playlists do not play in order. I have tried to sort it by different categories, like oldest first, newest first, but the queue doesn't follow it ...

  • Newbie
  • Plan Premium Country Brasil Device Lenovo Ideapad L340 Operating System Windows 10   My Question or Issue Podcast playlists do not play in order. I have tried to sort it by different c...
  • Mihail
  • Spotify Legend
  • 708 Views
  • 1 replies
  • 0 likes
  • Playlist
    podcast
    shuffle
  • 708 Views
  • 1 replies
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Superuser Contribution Spotify Instantly Crashes/Exits on Random

This update broke the experience for me. Can't even listen to music on my PC anymore. I've never experienced Spotify (Desktop Win10) application crashing on me. Ever since the latest update, Spotify would randomly crash (disappear instantly) Turning ...

  • Regular
  • This update broke the experience for me.  Can't even listen to music on my PC anymore.   I've never experienced Spotify (Desktop Win10) application crashing on me.   Ever sin...
  • Mihail
  • Spotify Legend
  • 184 Views
  • 2 replies
  • 0 likes
  • 184 Views
  • 2 replies
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Superuser Contribution Can't sort music in artist's liked songs

PlanPremiumCountryPakistanDeviceSamsung Note 8Operating SystemWindows 10, Android My Question or IssueWhen I go to the artist page and see the liked songs for that artist, I can't sort the music.

  • Casual Listener
  • Plan Premium Country Pakistan Device Samsung Note 8 Operating System Windows 10, Android   My Question or Issue When I go to the artist page and see the liked songs for that artist, I ...
  • Mihail
  • Spotify Legend
  • 202 Views
  • 2 replies
  • 1 likes
  • Android
    Artist
    liked songs
    Sort
  • 202 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify Web Player not working

PlanFreeCountryEarthDeviceLaptopOperating SystemWindows 10 My Question or IssueMy laptop shut off automatically and Spotify won’t play when I’m on web player. This happens when it automatically turns off. I can’t play anything when it has the green “...

  • Casual Listener
  •   Plan Free Country Earth Device Laptop Operating System Windows 10   My Question or Issue My laptop shut off automatically and Spotify won’t play when I’m on web player. This ha...
  • Mihail
  • Spotify Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
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Superuser Contribution Subfolder's aren't displayed in tile view

DevicePCOperating SystemWindows 10 Pro My Question or IssueAfter delaying the new UI for about 6 month's now it now forced me to use the new one which on Android device is fine but PC is just terrible.Not being able to scroll through the complete son...

  • Newbie
  • Device PC Operating System Windows 10 Pro   My Question or Issue After delaying the new UI for about 6 month's now it now forced me to use the new one which on Android device is fine but P...
  • Alex
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
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R.I.P old interface

Desktop now removes ui.experience_override="classic" if you add it to the prefs file. Seems we are stuck with this awful UI and no recognition from Spotify of the overwhelming amount of complaints raised against it. Time to look at what the competiti...

  • Casual Listener
  • Desktop now removes  ui.experience_override="classic" if you add it to the prefs file. Seems we are stuck with this awful UI and no recognition from Spotify of the overwhelming amount of complai...
  • sebasmart
  • Casual Listener
  • 329 Views
  • 5 replies
  • 8 likes
  • 329 Views
  • 5 replies
  • 8 likes

Superuser Contribution Skipping and immediately jumping into song results in wrong location

PlanPremiumOperating SystemWindows 10Spotify Version1.1.59.712.g54f36e5d-a My IssueI have stumpled upon this bug for some time now and decided to report it since I am able to make this happen every time I try.When I skip a song and press to jump in t...

  • Visitor
  • Plan Premium Operating System Windows 10 Spotify Version 1.1.59.712.g54f36e5d-a   My Issue I have stumpled upon this bug for some time now and decided to report it since I am able to mak...
  • CarlosE
  • Moderator
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
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Superuser Contribution Recently played page is not regularly updated

Hello.I don't know, but from today (not after updating) Spotify page 'Recently played) is not updated after playing new album, playlist, ETC.On web browser version this problem doesn't exist.Please, could You look on It?Thank You.Marco Oros(iOS 10, A...

  • Roadie
  • Hello. I don't know, but from today (not after updating) Spotify page 'Recently played) is not updated after playing new album, playlist, ETC. On web browser version this problem doesn't exist. Pl...
  • Novy
  • Moderator
  • 166 Views
  • 2 replies
  • 1 likes
  • 166 Views
  • 2 replies
  • 1 likes

Superuser Contribution "Can't play the current song" - problem with continuous playback

PlanPremiumCountryUnited KingdomDeviceDesktopOperating SystemWindows 10 My Question or Issue My playback is stoping in random time. I recorded short video with the problem. This is not problem with connection (I have stable 100mbps). I tried TIDAL in...

  • Regular
  •   Plan Premium Country United Kingdom Device Desktop Operating System Windows 10   My Question or Issue   My playback is stoping in random time. I recorded short video with...
  • Alex
  • Moderator
  • 330 Views
  • 11 replies
  • 0 likes
  • 330 Views
  • 11 replies
  • 0 likes

Solved!!Superuser Contribution Windows App crashing after 1-2 minutes

PlanPremiumCountryUSDevicePCOperating SystemWindows 10 My Question or Issue When I try to use the Desktop app, it crashes before it makes it to the end of the first song in the playlist. Possible fixes that I've already tried (and have failed):I have...

  • Music Fan
  • Plan Premium Country US Device PC Operating System Windows 10   My Question or Issue   When I try to use the Desktop app, it crashes before it makes it to the end of the first so...
  • CarlosE
  • Moderator
  • 1349 Views
  • 38 replies
  • 2 likes
  • 1349 Views
  • 38 replies
  • 2 likes

Superuser Contribution "see all" button for recently played missing and recently played is not updated

PlanPremiumCountryUnited StatesDeviceDesktop PCOperating SystemWindows 10 My Question or IssueOn the Home page in the Spotify desktop app, the "see all" button for recently played is missing. Recently played is also not updating as I listen to music....

  • Casual Listener
  • Plan Premium Country United States Device Desktop PC Operating System Windows 10   My Question or Issue On the Home page in the Spotify desktop app, the "see all" button for recently p...
  • CarlosE
  • Moderator
  • 259 Views
  • 3 replies
  • 0 likes
  • 259 Views
  • 3 replies
  • 0 likes