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Desktop (Windows)

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Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 39250 Views
  • 75 replies
  • 26 likes
  • 39250 Views
  • 75 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 67328 Views
  • 265 replies
  • 21 likes
  • 67328 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4704 Views
  • 1 replies
  • 6 likes
  • 4704 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144692 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144692 Views
  • 0 replies
  • 26 likes

Superuser Contribution My music keeps stopping on every device after 30 seconds when I am online

PlanPremiumCountryUSADeviceSamsung Galaxy 10+, but this is also happening on my PC so I don't believe it is a device or internet issue (my PC is a wired internet connection)Operating SystemAndroid Version 12, and Windows 11 respectively My Question o...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy 10+, but this is also happening on my PC so I don't believe it is a device or internet issue (my PC is a wired internet connection) Operating Syst...
  • Alex
  • Spotify Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • "Desktop"
    "Windows"
    Android
    Android 12
    Desktop (Windows)
    multi platform
    Songs stopping
    Spotify Desktop App
  • 309 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot Login after reinstalling the spotify for desktop application from the website

PlanFreeCountryIndiaDeviceLenovo Legion Y541Operating SystemWindows 11 My Question or IssueI was just cleaning up my PC (from software) and reinstalling Spotify, after installing it again, I clicked on "Login" It redirected me to web browser login pa...

  • Newbie
  • Plan Free Country India Device Lenovo Legion Y541 Operating System Windows 11   My Question or Issue I was just cleaning up my PC (from software) and reinstalling Spotify, after inst...
  • Lyubka
  • Moderator
  • 683 Views
  • 1 replies
  • 0 likes
  • Login
  • 683 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked Songs title appearing in Japanese

PlanPremiumCountryAustraliaOperating System Windows 10Version DetailsSpotify for Windows1.1.74.631.g0b24d9ad Bug ReportOn the 'Home' tab, the 'Liked Songs' playlist appeared in Japanese. There are no other odd translations happening on the page. It r...

  • Newbie
  • Plan Premium Country Australia Operating System  Windows 10 Version Details Spotify for Windows 1.1.74.631.g0b24d9ad   Bug Report On the 'Home' tab, the 'Liked Songs' playlist ap...
  • Alex
  • Spotify Legend
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution Everything broken on startup / Spotify starts to autoplay and won't take inputs

I did a clean install of Windows 10 Pro recently, because I started to have issues with my 5 year old install. Basically everything works fine now, but not this. 5~ days ago I did yet another a clean install of Spotify (deleted everything from %appda...

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  • Newbie
  • I did a clean install of Windows 10 Pro recently, because I started to have issues with my 5 year old install. Basically everything works fine now, but not this.   5~ days ago I did yet anothe...
  • MihailY
  • Moderator
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify App doesn't open in Windows 10

PlanPremiumCountryUSADeviceLenovo ThinkpadOperating SystemWindows 10 My Question or IssueThe Spotify app won't launch at all - the window does not appear and no processes appear in task manager. I went through the "clean reinstall" process that is po...

  • Casual Listener
  • Plan Premium Country USA Device Lenovo Thinkpad Operating System Windows 10   My Question or Issue The Spotify app won't launch at all - the window does not appear and no processes app...
  • MihailY
  • Moderator
  • 81370 Views
  • 20 replies
  • 0 likes
  • 81370 Views
  • 20 replies
  • 0 likes

Superuser Contribution Modal to rename playlist not in focus

PlanPremiumCountrySwedenVersion1.1.58.820.g2ae50076-aOperating SystemWindows 10 My Question or IssueWhen clicking rename on a playlist and start typing on the keyboard nothing happens or the playback status in the background changes. I have to manual...

  • Music Fan
  •   Plan Premium Country Sweden Version 1.1.58.820.g2ae50076-a Operating System Windows 10   My Question or Issue When clicking rename on a playlist and start typing on the keyboar...
  • alipi
  • Music Fan
  • 733 Views
  • 7 replies
  • 3 likes
  • 733 Views
  • 7 replies
  • 3 likes

Superuser Contribution Some ads are not displayed but Access Denied instead

PlanFreeCountryFinlandDeviceAn old HP laptop computerOperating SystemWindows 10 My Question or IssueSome of the advertisement banners in the app are not displayed at all, but an "Access Denied" text and a long random string of characters instead. The...

  • Casual Listener
  • Plan Free Country Finland Device An old HP laptop computer Operating System Windows 10   My Question or Issue Some of the advertisement banners in the app are not displayed at al...
  • MihailY
  • Moderator
  • 303 Views
  • 3 replies
  • 0 likes
  • Desktop Windows 10
  • 303 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Windows] UI Design bug - header doesn't touch the side corner.

Plan: PremiumCountry: BrazilDevice: Lenovo 320m NotebookOperating System: Windows 10Spotify Version: 1.215.828.0My Question or Issue: Is this purpose? What's the point? Video: https://www.youtube.com/watch?v=nqLqDg_IWp8

  • Newbie
  • Plan: Premium Country: Brazil Device: Lenovo 320m Notebook Operating System: Windows 10 Spotify Version: 1.215.828.0 My Question or Issue: Is this purpose? What's the point? ...
  • Yordan
  • Moderator
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify says Good Afternoon when its morning

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThis occurs only on Windows version (11). Phone is correct using the same account.

  • Music Fan
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue This oc...
  • Eni
  • Moderator
  • 666 Views
  • 7 replies
  • 0 likes
  • 666 Views
  • 7 replies
  • 0 likes

Superuser Contribution NON Funziona software PC

Purtroppo NON Funziona l'accesso al software nel PC ........ nel sito Internet / account si Entra PERFETTAMENTE con mail e password , nel software del PC NON Fa Entrare , E' diventato 'na chiavica .....................

  • Visitor
  • Purtroppo NON Funziona l'accesso al software nel PC ........ nel sito Internet / account si Entra PERFETTAMENTE  con mail e password , nel software del PC NON Fa Entrare , E' diventato 'na chiav...
  • Eni
  • Moderator
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify "thinks" it doesn't have an internet connection

PlanPremiumCountryRomaniaDeviceIrrelevantOperating SystemWindows 10 My Question or IssueI am experiencing an issue with the VPN provided by my company, which leads Windows to falsely believe that there is no active internet connection. Despite being ...

  • Newbie
  • Plan Premium Country Romania Device Irrelevant Operating System Windows 10   My Question or Issue I am experiencing an issue with the VPN provided by my company, which leads Windows to...
  • MihailY
  • Moderator
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Liked Songs playlist is buggy, trying to export list of songs in playlist

My Liked Songs playlist has always been a bit buggy, takes ages to load on Windows, and have to wait quite a while for the playlist to load to play from it on Android. I think it's because I have 16,500 liked songs. The specific issue here is I wante...

  • Regular
  • ...6,500 liked songs. The specific issue here is I wanted to use Exportify to get a list of all my liked songs. As the liked playlist isn't public I tried saving all my liked songs to a playlist and e...
  • Lyubka
  • Moderator
  • 491 Views
  • 6 replies
  • 0 likes
  • liked songs
  • 491 Views
  • 6 replies
  • 0 likes

Superuser Contribution Tray Icon: no keyboard shortcuts

PlanPremiumCountry DevicePCOperating SystemWindows 10 My Question or IssueThe Spotify tray icon/widget has only one function: mouse left click brings up the application. There are no keyboard actions defined (RETURN, SPACE, Shift-F10, Menu, etc.). Al...

  • Visitor
  • Plan Premium Country   Device PC Operating System Windows 10   My Question or Issue The Spotify tray icon/widget has only one function: mouse left click brings up the application....
  • Yordan
  • Moderator
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot use Web player and the app

PlanFreeCountryCambodiaDevicePCOperating SystemWindow 10 My Question or IssueMy Spotify on my PC does not work anymore and I don't know why. I can login but I can't load the web player or the app. But I can use it normally on my phone. I tried every ...

  • Newbie
  • Plan Free Country Cambodia Device PC Operating System Window 10   My Question or Issue My Spotify on my PC does not  work anymore and I don't know why. I can login but I can't loa...
  • MihailY
  • Moderator
  • 265 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify glitches, scratches or skips on Windows 10

Playing Spotify on Windows 10. During playback, every ~ 10-15 seconds I get an audible scratch or glitch sound. Only lasts for a 1/2 second or so, but never goes away. Need suggestions on making it stop. ALREADY TRIED THE FOLLOWING, none of which wor...

  • Visitor
  • Playing Spotify on Windows 10.  During playback, every ~ 10-15 seconds I get an audible scratch or glitch sound.  Only lasts for a 1/2 second or so, but never goes away.  Need suggesti...
  • bleakwavecafe
  • Visitor
  • 753 Views
  • 2 replies
  • 1 likes
  • 753 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution How to stop Spotify from changing its playlist based on my listen history?

I've been listening to the playlist "idk." which is made by Spotify, and over time, I noticed I kept hearing the same songs despite the playlist constantly updating. I checked, and the songs in that playlist are different when I listen to it using my...

  • Newbie
  • I've been listening to the playlist "idk." which is made by Spotify, and over time, I noticed I kept hearing the same songs despite the playlist constantly updating. I checked, and the songs in that ...
  • Keefewithanf
  • Casual Listener
  • 5761 Views
  • 4 replies
  • 2 likes
  • 5761 Views
  • 4 replies
  • 2 likes

Superuser Contribution Next and previous media keys skip twice instead of once

PlanPremiumCountryAustraliaDeviceMicrosoft Surface Book 2Operating SystemWindows 10My Question or IssueI use a Logitech K380 keyboard with my Surface Book 2, and when I use the media keys (next and previous) it skips the current track and the one aft...

  • Visitor
  • Plan Premium Country Australia Device Microsoft Surface Book 2 Operating System Windows 10 My Question or Issue I use a Logitech K380 keyboard with my Surface Book 2, and when I use the medi...
  • AlejaR
  • Moderator
  • 498 Views
  • 2 replies
  • 1 likes
  • 498 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify using over 400Mbps of upload and download bandwidth

PlanPremium DeviceDesktop PCOperating SystemWindows 11 My Question or IssueOccasionally I've noticed my connection to be stuttering in other programs. I narrowed the issue down to Spotify, shutting it down fixes the problem immediately always. I also...

  • Casual Listener
  • Plan Premium   Device Desktop PC Operating System Windows 11   My Question or Issue Occasionally I've noticed my connection to be stuttering in other programs. I narrowed the issue...
  • Susan_GP
  • Moderator
  • 390 Views
  • 3 replies
  • 0 likes
  • 390 Views
  • 3 replies
  • 0 likes

Superuser Contribution Some songs are not played

Hello.I have a strange issue from today. Some songs are not played from Spotify, only after played It many times. So for example if some song isn't played, I have pressed play maybe four or five times and after that song is played.Please, what to do ...

  • Roadie
  • Hello. I have a strange issue from today. Some songs are not played from Spotify, only after played It many times. So for example if some song isn't played, I have pressed play maybe four or five ti...
  • Yordan
  • Moderator
  • 196 Views
  • 1 replies
  • 0 likes
  • Desktop
  • 196 Views
  • 1 replies
  • 0 likes