Screen flickers when opening web player

[martino315]

Device

PC

Operating System

Windows 10

My Question or Issue

I've never seen something like this. When I open open.spotify.com my screen goes crazy and starts flickering. I attached a video about the issue. No other website does this nor the Spotify app. I can make it stop when I unplug and reconnect my HDMI cable from the video card. It doesn't happen again, only after a computer restart. Any ideas?

[martino315]

Hey folks,

Another user has shared more info on the topic in this other thread here, feel free to check it out if you're interested.

I'll be locking this thread now as to keep things in one place.

Cheers!

[Eni]

Hey @martino315, 

Thanks for getting in touch about this and welcome to the Community. 

Would you mind trying to restart your router and your PC to check if that makes the difference?

On another note, could you check if the same happens using a different browser and an incognito window?

We'll be on the lookout.

[martino315]

I've tried the things you suggested but it does the same thing. I thought that maybe a browser extension is causing it but the same thing happens with another browser without any extensions.

[Jeremy]

Hi @martino315,

Thank you for your reply and the troubleshooting you've done so far. This seems odd so let's continue to investigate this together.

Can you make sure that you're running the latest browser version?

Keep us posted to that we can continue to help you out if you need us to 🙂
 

Take care!

[martino315]

Yes, I'm running the latest browser version.

[OscarDC]

Hey @martino315,

Thank you for keeping in contact and for the info sent.

As the issue can be resolved by unplugging the HDMI cable, could you check if the drivers of your video card are up to date? If so, would you mind checking if it happens by logging into a different account in the Web player?

Also, it would be great if you could check on a different PC to see if it makes any difference. This will give us a better picture of the issue to keep investigating.

We'll be on the lookout.

[martino315]

It seems that updating my video card driver solved it. Thank you for the help.

[AndresM]

Hey @martino315,

Thanks for your last reply. 

We're glad to know that everything is working as it should on your end. 

Remember the Community is here in case you need anything.

Cheers! 

[RobertoMinelli]

The same issue happens in macOS 13.2.1 (22D68). To solve this, disable True Tone from your Displays settings. It would be good, however, if Spotify and/or Apple could come up with a solution to use Spotify without turning off this feature.
 

[martino315]

Sorry, it hasn't solved it. After restart the same thing happens. It's been going on for over a year now.

[RobertoMinelli]

Are you on Windows 10 or on a macOS?

[martino315]

I'm on the lates Windows 10 build.

[MihailY]

Hey folks,

Thanks for letting us know.

We've forwarded this info to the relevant team, however, we can't confirm when it will be addressed. In the meantime, please make sure to keep your browsers up-to-date.

Take care,

[mmdafsharian]

Same problem here. I was using Spotify (web version) over 2 years using my previous PC. with the new one, screen starts flickering.

Windows 10 Build 19045.2846.

CPU: i9 13900K

RAM: 32 GB DDR5

VGA: Nvidia Geforce RTX 3070 Driver 531.68

Firefox 112.0.2 (64-bit)

weird problem !

[spottrackz]

This happens with Nvidia 3090 on windows 10 since at least april and has not been resolved with recent driver updates.

[Libum]

Hi! got the same problem as described above, so it's still valid. But I'm glad that I've found this description so now I now that I I wasn't imagining it. 

[Zigroe]

would just like to say ive had this same problem on 3 different monitors on a high quality pc on webplayer and the downloadable desktop app, Ive checked everything possible on my end i even bought a brand new HDMI still makes my whole screen spazz in and out and sometimes even turns off the monitor some how. Very weird im just tryna listen to my playlists

[MarcusWhite]

Yeah, this is still an ongoing issue and I can confirm.

**bleep** / 16GB Ram / NVIDIA GeForce RTX 3060.

In fact, the issue seems to not even exist until I open the web page for anything pertaining to spotify and then I get a constant slight flicker in the screen after the fact until I reset my pc.

[BNewtonUK]

It seems to be the poorly developed and poorly tested code.

They supply <iframe> code like this:

<iframe style="border-radius:12px" src="" width="100%" height="352" frameBorder="0" allowfullscreen="" allow="autoplay; clipboard-write; encrypted-media; fullscreen; picture-in-picture" loading="lazy"></iframe>

When really it should just be this, because, it seems by removing this garbage, everything still works - minus the flickering HDMI issue xD

<iframe style="border-radius:12px" src="" width="100%" height="352" frameBorder="0"></iframe>

I haven't debugged or tested any further than that, I'm sure someone could narrow the problem down even more... but Spotify developers REALLY, REALLY, REALLY, should be fixing this. They caused it.

[BNewtonUK]

1. If you right click > inspect element, or you are responsible for the website the spotify player code is embedded in:
2. Search through the code to find the web player, if it is an <iframe> remove the following:

allowfullscreen="" allow="clipboard-write; encrypted-media; fullscreen; picture-in-picture" loading="lazy"

     3. Your flickering will stop.