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Desktop (Windows)

Discuss Spotify for Windows

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Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 39215 Views
  • 75 replies
  • 26 likes
  • 39215 Views
  • 75 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 67295 Views
  • 265 replies
  • 21 likes
  • 67295 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4702 Views
  • 1 replies
  • 6 likes
  • 4702 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144686 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144686 Views
  • 0 replies
  • 26 likes

Superuser Contribution Desktop App - Web Based Login (Network Whitelist)

PlanPremiumCountryUKDeviceDesktop PC(s)Operating SystemWindows 10 My Question or IssueI have seen recently that Spotify login via the desktop app now forces users to login via a web browser link out of app. Other forum posts suggest this is a staged ...

  • Newbie
  • Plan Premium Country UK Device Desktop PC(s) Operating System Windows 10   My Question or Issue I have seen recently that Spotify login via the desktop app now forces users to login vi...
  • Lyubka
  • Moderator
  • 468 Views
  • 2 replies
  • 1 likes
  • 468 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Firewall blocking spotify Error Code auth:16

PlanPremiumCountryGermanyDeviceWindows 10 pc, AMD Build (Ryzen 5 5600x, Radeon 580)Operating SystemWindows 10 My Question or IssueI recently realised that I couldn't use the desktop app of Spotify anymore. Nothing was loading properly. I tried to rei...

franzderpalme_0-1645638265008.png
  • Casual Listener
  • Plan Premium Country Germany Device Windows 10 pc, AMD Build (Ryzen 5 5600x, Radeon 580) Operating System Windows 10   My Question or Issue I recently realised that I couldn't use the ...
  • Travellur
  • Regular
  • 11931 Views
  • 7 replies
  • 0 likes
  • Help
  • 11931 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Using Discord 'Listen Along' have delay in 46 sec with other user

PlanPremiumCountryRussiaOperating SystemWindows 10My Question or IssueHello. I've been experiencing a problem with the 'Listen Along' feature on Discord. I'm not sure if it's a specifically a Spotify or a Discord issue. My friend starts off listening...

  • Casual Listener
  •   Plan Premium Country Russia Operating System Windows 10 My Question or Issue Hello. I've been experiencing a problem with the 'Listen Along' feature on Discord. I'm not sure if it's a ...
  • QueenScarlett
  • Casual Listener
  • 10182 Views
  • 13 replies
  • 1 likes
  • 10182 Views
  • 13 replies
  • 1 likes

Migrating from the Windows Store to the downloaded client

PlanPremiumDevicePCOperating SystemWindows 10 My Question or IssueI've got the Windows Store version of Spotify installed. I have multiple playlists that include local files, each one of which took hours to sort.I want to switch to the downloaded cli...

  • Regular
  • Plan Premium Device PC Operating System Windows 10   My Question or Issue I've got the Windows Store version of Spotify installed.  I have multiple playlists that include local file...
  • Greybird
  • Regular
  • 424 Views
  • 5 replies
  • 0 likes
  • 424 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Volume bar larger in Desktop app

On a Windows machine and the Spotify app, can the volume bar just be a little bigger, so that is is easier to control the music sound (and percentage increase) by mouse? (instead of the current small bar) There is plently of space in the bar...

  • Music Fan
  • On a Windows machine and the Spotify app, can the volume bar just be a little bigger, so that is is easier to control the music sound (and percentage increase) by mouse? (instead of the current small...
  • keeny
  • Casual Listener
  • 3374 Views
  • 13 replies
  • 7 likes
  • 3374 Views
  • 13 replies
  • 7 likes

Superuser Contribution Larger volume slider on desktop app (ONE topic please to combine all kudos)

On the Windows desktop version, make the volume slider bigger. The screen/UI is large enough and it would we quite handy as to adjust the volume in an easy way. More or like the Windows 10 sound bar, to easily adjust/slide the volume. And I think mos...

  • Music Fan
  • On the Windows desktop version, make the volume slider bigger.   The screen/UI is large enough and it would we quite handy as to adjust the volume in an easy way. More or like the Windows 10 s...
  • keeny
  • Casual Listener
  • 1115 Views
  • 6 replies
  • 6 likes
  • slider
    volume
    volume slider
  • 1115 Views
  • 6 replies
  • 6 likes

New Now Playing -- Annoying and Unnecessary

I really just want to know what is currently playing. I really don't need to know more information about most artists and I most certainly don't want to buy their merch. The Now Playing now takes up a third of the screen if I want to size it to hide ...

  • Casual Listener
  • I really just want to know what is currently playing. I really don't need to know more information about most artists and I most certainly don't want to buy their merch. The Now Playing now takes up ...
  • 197 Views
  • 0 replies
  • 0 likes
  • Now playing
    UI
    Update
  • 197 Views
  • 0 replies
  • 0 likes

Superuser Contribution Weird skip loop thing Windows 10

PlanPremiumCountrySouth AfricaDeviceDesktopOperating SystemWindows 10 My Question or IssueMy app just randomly skips to other songs mid song without me clicking skip. Sometimes it pauses or plays randomly. When it's in this skip thing it doesn't allo...

  • Newbie
  • Plan Premium Country South Africa Device Desktop Operating System Windows 10   My Question or Issue My app just randomly skips to other songs mid song without me clicking skip. Sometim...
  • Alex
  • Spotify Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sort Followed Artists and Playlists into folders

My Spotify has become rather cluttered lately and I think it's because I can't sort all of my followed playlists and artists into folders so they just hang out there in the root of my library. I wish I could sort everything in my library into a folde...

  • Regular
  • My Spotify has become rather cluttered lately and I think it's because I can't sort all of my followed playlists and artists into folders so they just hang out there in the root of my library. I wish...
  • Yordan
  • Moderator
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't install Spotify on my laptop

I can't understand the problem!Plan You need to solve that puzzle from Spotify with me because he don't want to instal on my laptop FreeCountryUkraineDevice(Lenovo B570e)Operating System(Windows 10 Pro(1607)) My Question or IssueSo, the story started...

  • Music Fan
  • I can't understand the problem! Plan  You need to solve that puzzle from Spotify with me because he don't want to instal on my laptop 😞 Free Country Ukraine Device (Lenovo B570e) Operating S...
  • Alex
  • Spotify Legend
  • 914 Views
  • 1 replies
  • 0 likes
  • 914 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Starts Playing on Windows Sign-in After Sleeping

Plan: PremiumCountry: Canada/MexicoDevice: ASUSTeK COMPUTER INC. Strix 15 GL503GE 1.0Operating System: WIndows 10 ungraded to the latest Win 11 with updates currentMy Question or Issue: I listen to Spotify sometimes and then stop the playback for som...

  • Casual Listener
  • Plan: Premium Country: Canada/Mexico Device: ASUSTeK COMPUTER INC. Strix 15 GL503GE 1.0 Operating System: WIndows 10 ungraded to the latest Win 11 with updates current My Question or Issue:&...
  • Alex
  • Spotify Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error 409

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OscarDC
  • Moderator
  • 1250 Views
  • 5 replies
  • 1 likes
  • 1250 Views
  • 5 replies
  • 1 likes

Superuser Contribution why cant i expand the album cover in the bottom left corner?

i cant expand the album cover in the bottom left corner anymore - instead when i click expand it opens up the "now playing" section. i dont want to see it in the now playing section i want to see the album cover in the bottom left corner. is there a ...

  • Casual Listener
  • i cant expand the album cover in the bottom left corner anymore - instead when i click expand it opens up the "now playing" section. i dont want to see it in the now playing section i want to see the...
  • ziljon
  • Casual Listener
  • 375 Views
  • 2 replies
  • 2 likes
  • 375 Views
  • 2 replies
  • 2 likes

Superuser Contribution Windows App stops responding

PlanPremiumCountryUKDeviceDell G7 7700Operating SystemWindows 10 My Question or Issuei've installed the Spotify app, but it stops working within minutes of using it. Some of the options still respond when i click on them, but their functionality does...

  • Regular
  • Plan Premium Country UK Device Dell G7 7700 Operating System Windows 10   My Question or Issue i've installed the Spotify app, but it stops working within minutes of using it. Some of ...
  • MihailY
  • Moderator
  • 635 Views
  • 14 replies
  • 0 likes
  • 635 Views
  • 14 replies
  • 0 likes

Superuser Contribution Randomly got logged off

I have an random issue I wanted to log in today, but it did not work even tho my password was correct, so I had to make a new password. Spotify worked for 2 hours after I got the new password, however I was gone to the kitchen to grab food and when I...

  • Roadie
  • I have an random issue   I wanted to log in today, but it did not work even tho my password was correct, so I had to make a new password. Spotify worked for 2 hours after I got the new passwor...
  • Lyubka
  • Moderator
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Windows app not playing at all

PlanFreeDevicePCOperating SystemWindows 10 My Question or IssueToday my Spotify app on my PC gave me Error 409 so I tried redownloading it. Now I cannot play anything at all, see the video I attached. I have reinstalled many times I don't know what t...

  • Casual Listener
  • Plan Free Device PC Operating System Windows 10   My Question or Issue Today my Spotify app on my PC gave me Error 409 so I tried redownloading it. Now I cannot play anything at all, see...
  • kaworu_bloodpaw
  • Roadie
  • 499 Views
  • 4 replies
  • 0 likes
  • 499 Views
  • 4 replies
  • 0 likes

Superuser Contribution Muffled Playback

PlanPremiumCountryUSADeviceWindows 10 Desktop My Question or IssueAll of a sudden, the playback on my desktop is muffled and with heavy bass. I have made no changes to the desktop or Spotify and have the latest Spotify update. Playback on my iPhone i...

  • Regular
  • Plan Premium Country USA Device Windows 10 Desktop   My Question or Issue All of a sudden, the playback on my desktop is muffled and with heavy bass.  I have made no changes to the ...
  • Susan_GP
  • Moderator
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Playlists in Friend Activity?

Does friend activity show the public playlist you are listening to? 

  • Visitor
  • Does friend activity show the public playlist you are listening to?  
  • kaworu_bloodpaw
  • Roadie
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can’t no longer download liked songs

At the start of the year I was capable listen my favourite song offline, but like a month ago when I was offline a wasn’t able to play any liked song and the download button for liked songs also disappeared. There is no other problem download anythin...

  • Newbie
  • At the start of the year I was capable listen my favourite song offline, but like a month ago when I was offline a wasn’t able to play any liked song and the download button for liked songs also disa...
  • Susan_GP
  • Moderator
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes