Samsung TV does not proceed to next song, playlist plays fine on Windows PC and Android phone

[DKRene]

Plan - Premium

Country - USA

Device/Operating System

[fail]  - Samsung TV Neo QLED Model code: QN75QN85DAFXZA - Spotify version 2.1.51 (latest version - updated in Dec 2023) - Spotify playlist plays current song to end, but does NOT proceed to next song in either shuffle or sequential order

[good] - Windows 10 Dell XPS desktop PC - Spotify playlist plays fine in shuffle or sequential order

[good] - Samsung Galaxy S21 Android phone - Spotify playlist plays fine in shuffle or sequential order

Neither the phone nor the Desktop PC are in offline mode.

All three devices are on the same WiFi network in the house.

My Question or Issue

When playing a playlist, the Samsung TV will now only play the current song to the end, and then won't proceed to the next song.

This issue just started a few weeks ago.  Spotify app worked fine prior to this issue cropping up.   Nothing has changed on the Samsung TV that I know of.  

Unplugged the TV to force restart of all apps.  Then cleared data and cache for the Spotify app on the TV.  Then also deleted and reinstalled the Spotify app on the TV.  Continue to get the same single song play behavior.

I tried various troubleshooting use cases:

* started playlist on the TV.  same single song play behavior.
* started playlist on the desktop PC, transferred to the Samsung TV device.  same single song play behavior.
* started playlist on the phone, transferred to the Samsung TV device.  same single song play behavior.

After the Samsung TV gets stuck on the current song, and fails to proceed to the next song, I can transfer the playback to either the phone or the desktop PC, and the playlist will play normally.

When the playlist is playing on the phone or desktop PC, the Samsung TV will show the song currently playing, and at the bottom of the screen show which device is currently playing the song.

Also contacted Samsung customer service.  They had me reset the TV smart hub (which requires reinstalling all the apps, etc.).  That made no difference, the problem still persists.

Not sure what to try next.  Any help to fix this is greatly appreciated!  Thanks!

[Yordan · Accepted solution]

Hi there @DKRene, 

Thanks for reaching out and welcome to the Spotify Community!

Can you let us know if this happens with a specific playlist? Does the progress bar keep advancing when the app gets stuck on the song? A picture of how it looks like on the TV would be really helpful. 

Does this only occur when Spotify's open on all devices or does it also occur when it's just running on the TV? If you've linked your Samsung and Spotify accounts within SmartThings, it's worth unlinking them to see if this still persists and linking them again afterwards. 

Looking forward to hearing from you.

Take care!

[DKRene]

Hi Yordan!  Thanks for the reply!

Let me try multiple playlists, to see what happens.

When it gets stuck on a song, the progress bar is at the end of the time, and the playing stops.  In the upper right of the screen, it shows what song is up next, but that song never starts.  It doesn't matter if I have shuffle on or off.  I'll take a picture of when it's stuck and post here.  

I do have other devices open, since I will start it typically on my PC or phone, then transfer to the TV, once I open Spotify on the TV, so I can get the sound on the TV sound system.  I can close down all my Spotify instances, and try it only on the TV.

I haven't linked my Samsung and Spotify accounts within SmartThings (I do not have SmartThings set up on the TV).


UPDATE: Yordan, the TV is now playing normally on the TV.   I closed the Spotify app on my PC and my phone, then started Spotify on the TV.  I initiated play on the TV app, using the same playlist.  It has been playing continuously on the TV.  This process is a good workaround, but it's a bummer that I can't be playing on the phone and/or PC, then transfer to the TV and continue playing successfully.  What I notice on the TV, is when I swap out to another app (Netflix, et al.) then return to Spotify, the playlist doesn't pick up where it left off (like it used to).  It shows the playlist from the top.

The attached picture is what the TV showed when it got stuck.  This is a picture I sent to Samsung customer support, when troubleshooting with them a couple days ago.  The result of that Samsung case, was them telling me it was a Spotify issue, and for me to contact Spotify customer support.

[Ivelina]

Thanks for the response and appreciate you sharing this info here @DKRene.

Happy to hear that the TV is now playing tracks normally for you. 

We advise to always keep Spotify up-to-date on all of the devices that you're using and from time to time, you can clear the cache on the devices which can help resolve different performance issues.

Should you start experiencing the same thing or if anything else comes up, we're here and don't hesitate to give us a shout.

Have a good one 🙂