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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
  • 135283 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 51885 Views
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  • Windows
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Superuser Contribution Offline Mode Not Working

Trying to play some Downloaded music on my computer while I don't have Internet connection. Spotify is giving me the "something went wrong try reloading page error" even while in Offline Mode. I've restarted the app/computer to now avail. Any idea's?...

  • Newbie
  • Trying to play some Downloaded music on my computer while I don't have Internet connection. Spotify is giving me the "something went wrong try reloading page error" even while in Offline Mode. I've r...
  • Kiril
  • Moderator
  • 528 Views
  • 1 replies
  • 0 likes
  • 528 Views
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Superuser Contribution crash in app spotify

PlanFreeCountryFrench Device HP laptopOperating SystemWindows 10 My Question or Issuewhen I have been using the spotify app for a while then it crashes when you want to change playlist or search for music. Yesterday I reinstalled the spotify app to f...

  • Composer
  • Plan Free Country French  Device  HP laptop Operating System Windows 10    My Question or Issue when I have been using the spotify app for a while then it crashes when y...
  • MafeG
  • Spotify Legend
  • 311 Views
  • 6 replies
  • 0 likes
  • crash in app
    slow
  • 311 Views
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Superuser Contribution something went wrong please refresh the page

it says something went wrong please refresh the page but refreshing doesnt work i tried a clean uninstall but i cant find spotify files in app data and i am gettnig the same problem when i open the web app please someone help me

  • Casual Listener
  • it says something went wrong please refresh the page but refreshing doesnt work i tried a clean uninstall but i cant find spotify files in app data and i am gettnig the same problem when i open the w...
  • Eni
  • Moderator
  • 151 Views
  • 3 replies
  • 0 likes
  • 151 Views
  • 3 replies
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Superuser Contribution Spotify connect not working for windows app

PlanPremiumCountryLithuaniaDeviceiPhone 8 Plus, desktop computerOperating SystemWindows 10, iOS 13.3.My Question or IssueFor almost a year now my desktop version of spotify doesnt work properly. The connect to a device function does not find my phone...

  • Newbie
  • Plan Premium Country Lithuania Device iPhone 8 Plus, desktop computer Operating System Windows 10, iOS 13.3. My Question or Issue For almost a year now my desktop version of spotify doesnt w...
  • Ver
  • Spotify Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
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Superuser Contribution No sound when playing via PC and installed speakers

PlanPremiumCountryUSADeviceLenovo Thinkpad Yoga X1Operating SystemWindows 10 Pro My Question or IssueStruggling to get sound. No sound when playing on my PC. I have sound from various other apps (MS Teams, Youtube etc). I have made random changes to ...

  • Newbie
  • Plan Premium Country USA Device Lenovo Thinkpad Yoga X1 Operating System Windows 10 Pro   My Question or Issue Struggling to get sound.  No sound when playing on my PC.  I ha...
  • Ver
  • Spotify Legend
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
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Solved!!Superuser Contribution Win32 app v1.1.71 doesn't work

PlanPremiumCountrySwedenDevicePersonal ComputerOperating SystemWindows 10 (21H1 / 19043.1288) My Question or IssueWhen I tried to open Spotify today, nothing happened. Windows cursor just shows loading for a second then nothing. Did some troubleshoot...

  • Roadie
  • Plan Premium Country Sweden Device Personal Computer Operating System Windows 10 (21H1 / 19043.1288)   My Question or Issue When I tried to open Spotify today, nothing happened. Window...
  • Jumpy
  • Roadie
  • 185 Views
  • 2 replies
  • 0 likes
  • 185 Views
  • 2 replies
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Solved!!Superuser Contribution Error code auth 2 when login in Windows 10 Spotify App

PlanPremiumDeviceWindows ComputerOperating SystemWindows 10 Pro 1909 My Question or IssueI couldn't sign in Spotify via Facebook on Windows 10, it showed "The username or password is incorrect(Error code:auth:2)". It worked fine before I reinstalled ...

  • Regular
  •   Plan Premium Device Windows Computer Operating System Windows 10 Pro 1909   My Question or Issue I couldn't sign in Spotify via Facebook on Windows 10, it showed "The username or...
  • SebastianLK
  • Newbie
  • 90987 Views
  • 9 replies
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  • 90987 Views
  • 9 replies
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Superuser Contribution Track Display Info - Windows 10 + Mac Desktop App

When in the main screen (Windows desktop app) and you enlarge the album cover by clicking on the bottom left, the album cover will go full screen it will show how the artist and track information for a few seconds before disappearing. Is there a way ...

  • Regular
  • When in the main screen (Windows desktop app) and you enlarge the album cover by clicking on the bottom left, the album cover will go full screen it will show how the artist and track information for...
  • scobihughes
  • Regular
  • 648 Views
  • 4 replies
  • 1 likes
  • 648 Views
  • 4 replies
  • 1 likes

Superuser Contribution certain podcast shows doesn't play episodes anymore without special conditions

Hello everyone. Plan: PremiumCountry: GermanyDevice: desktop computerOperating System: Windows 10App Version: 1.1.67.586.gbb5ef64e My Issue:For a couple of days, I got problems with a specific podcast show BBC Global News Podcast, which I have subscr...

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  • Casual Listener
  • Hello everyone.   Plan: Premium Country: Germany Device: desktop computer Operating System: Windows 10 App Version: 1.1.67.586.gbb5ef64e   My  Issue: For a couple of d...
  • ParentalControl
  • Composer
  • 417 Views
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  • 417 Views
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Superuser Contribution Disable fullscreen song info and artwork fading out?

PlanPremiumCountryCatalonia DeviceWindows PCOperating SystemWindows 10 My Question or IssueHey, I was wondering if there was a way to disable the song title, author, album artwork... (bascally everything the fullscreen feature shows you before fading...

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  • Music Fan
  • Plan Premium Country Catalonia   Device Windows PC Operating System Windows 10   My Question or Issue Hey, I was wondering if there was a way to disable the song title, author, a...
  • bbez56
  • Newbie
  • 1232 Views
  • 10 replies
  • 4 likes
  • 1232 Views
  • 10 replies
  • 4 likes

Solved!!Superuser Contribution Spotify desktop on the latest version of windows

I just loaded the latest version of windows, and my desktop version of Spotify won't load. It just loads a black screen and stops. I've seen posts in other forums that the latest version of windows breaks Spotify. When will this be fixed and can we b...

  • Music Fan
  • I just loaded the latest version of windows, and my desktop version of Spotify won't load.  It just loads a black screen and stops.  I've seen posts in other forums that the latest version ...
  • CarlosE
  • Moderator
  • 209 Views
  • 1 replies
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  • 209 Views
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Superuser Contribution "See All" songs in search stop loading

PlanPremiumCountryUnited StatesDeviceDell LaptopOperating SystemWindows 10 My Question or IssueWhen searching for songs on Spotify and choosing to "see all", songs will not load after a certain point. If you scroll down, after 80 songs a loading whee...

  • Casual Listener
  • Plan Premium Country United States Device Dell Laptop Operating System Windows 10   My Question or Issue When searching for songs on Spotify and choosing to "see all", songs will not l...
  • HeliTahvanainen
  • Music Fan
  • 4299 Views
  • 44 replies
  • 7 likes
  • 4299 Views
  • 44 replies
  • 7 likes

Home screen not updating

PlanPremium Country DeviceWindows App Operating SystemWindows 10 My Question or IssueMy home screen hasn't updated my recently played music on the home screen in months, nor most of the home recommendations. I see the same stuff every day and I'm sti...

  • Newbie
  • Plan Premium  Country   Device Windows App  Operating System Windows 10    My Question or Issue My home screen hasn't updated my recently played music on the home s...
  • ashbit_
  • Newbie
  • 1325 Views
  • 5 replies
  • 5 likes
  • 1325 Views
  • 5 replies
  • 5 likes

Solved!!Superuser Contribution Discovered in listing

PlanPremiumCountryGermanyDeviceNotebookOperating SystemWindows 8.1 My Question or IssueHey, when you open an artist's page, at the very bottom you will find the information "Discovered in", where you can view playlists that contain music by the curre...

  • Gig Goer
  • Plan Premium Country Germany Device Notebook Operating System Windows 8.1   My Question or Issue Hey,   when you open an artist's page, at the very bottom you will find the info...
  • MafeG
  • Spotify Legend
  • 388 Views
  • 3 replies
  • 1 likes
  • 388 Views
  • 3 replies
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Superuser Contribution Local Files Names Issue

Hi, today I wanted to import my songs to local files in Spotify app on Windows. However when I imported songs, songs names were in chinese. But original names aren´t in chinese.I tried to reinstall app but it wont worked.

  • Casual Listener
  • Hi, today I wanted to import my songs to local files in Spotify app on Windows. However when I imported songs, songs names were in chinese. But original names aren´t in chinese. I tried to reinstall...
  • PaveI
  • Newbie
  • 3117 Views
  • 16 replies
  • 1 likes
  • 3117 Views
  • 16 replies
  • 1 likes

Solved!!Superuser Contribution Some devices not visible to Windows desktop app

On Windows desktop, my paired speakers aren't appearing in the list of devices. They do appear in the android app and if I cast from there to the speakers, then the desktop app then shows the paired speakers. Is this a bug that the desktop doesn't sh...

  • Casual Listener
  • On Windows desktop, my paired speakers aren't appearing in the list of devices.   They do appear in the android app and if I cast from there to the speakers, then the desktop  app then sh...
  • MafeG
  • Spotify Legend
  • 363 Views
  • 5 replies
  • 0 likes
  • 363 Views
  • 5 replies
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Superuser Contribution "Albums" path is broken

If you click "Albums" or "Teosluettelo" on an artist, you get the tracks of the newest album, not the albums by that artist. For example, click Voces8 -> Näytä teosluottelo (show the albums) -> you get the tracks of the latest album Infinity. This ha...

  • Visitor
  • If you click "Albums" or "Teosluettelo" on an artist, you get the tracks of the newest album, not the albums by that artist.  For example, click Voces8 -> Näytä teosluottelo (show the albums...
  • Ver
  • Spotify Legend
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Superuser Contribution Desktop app won't play, can't add to queue.

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI can play spotify just fine with the web player, but when I open the Windows App, then I can't play music on the Windows App or the Web Player.On the Windows app, if I try t...

  • Regular
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue I can play spotify just fine with the web player, but when I open the Windows App, then I can't pl...
  • Alex
  • Moderator
  • 361 Views
  • 3 replies
  • 0 likes
  • 361 Views
  • 3 replies
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Spotify Overlay not Working in Windows 11 fix.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,Windows 11 etc.) My Question or IssueHello, I have been having a problem with the spotify overlay on windows 11 and I h...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,Windows 11 etc.)   My Question or Iss...
  • 1852 Views
  • 0 replies
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  • 1852 Views
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Superuser Contribution [Desktop][Premium] Queue Interrupts Playlist, Can't Be Cleared

PlanPremiumCountryUSA Device(HP Pavilion 2020)Operating System(Windows 10) My Question or IssueWhen I start a Playlist, it plays one song and then reverts to the Queue, which has been (astoundingly) filled with a single artist whom I've only listened...

  • Newbie
  • Plan Premium Country USA   Device (HP Pavilion 2020) Operating System (Windows 10)   My Question or Issue When I start a Playlist, it plays one song and then reverts to the Queue...
  • MafeG
  • Spotify Legend
  • 258 Views
  • 1 replies
  • 1 likes
  • Desktop
    Interrupting
    interrupts
    queue
    Same Artist
  • 258 Views
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