White Noise on Surface Pro 7 Windows 10 using Spotify desktop app

[leaglealien]

Plan

Family

Country

USA

Device

(Surface Pro 7)

Operating System

(Windows 10.)

I'm a satisfied Spotify customer just migrated from a MacBookPro to Surface Pro 7. My only major bug is with Spotify desktop App. Almost every time I use it then after a period of time - anywhere for 10 to 25 minutes - it suddenly starts blasting white noise. Windows is up to date; I've run teh Surface Diagnostics and there are no evident problems.  I'm running the sound out through USB2.0 to a Steinberg 242 interface (which has NEVER had problems on any other hardware; it's high-end). I've done this through a USB hub and also direct and the problem replicates. Searching the community here I see people posting about the exact same problem 3 years ago but not recently. Any one else have the same problem and preferably, a fix?

[Sebasty]

Hey @leaglealien 

Do you get this issue when you're running sound through the internal audio too (speakers, plugging headphones in)?

Reinstalling Spotify is a recommended step as it can help getting rid of any in-program errors. 🙂

If not, you could check your power options:

1. right-click on battery icon on Taskbar

2. select 'Power Options'

3. click on 'Change plan settings'

4. click on 'Advanced plan settings'

5. in the list, look for USB and disable USB selective suspend.

As well as check your interface's ASIO settings. For example I've found that lowest sample rate with maximum buffer size results in bad audio.

Is the Steinberg using the newest driver found on their home page?
You can also disable the onboard audio driver you're not using in Device Manager.

Let me know how you get on 🙂

[ForceRunner]

Plan

Premium

Country

USA

Device

Surface Laptop 2

Operating System

Windows 11

My Question or Issue

This has been occurring on and off for some time. I have contacted Twitter support before, but this might be better. I have again begun experiencing playing for a period of time (usually about 30-45 minutes), and then sudden, loud static occurs where the soft still places in the back. When I stop the song and restart it, it will continue static. However, if I change the volume in the Spotify app, it stops. That said, the audio volume is affected when I change it back to the original volume in the app it was set at. Additionally, when the next song plays, it often shows it is playing, but no sound comes out at the set volume in the app. When I increase the volume, it becomes audible again, but static often occurs. Often, I have to adjust both the app and computer volume settings.

Here's what I have done to troubleshoot:

• Adjusting different settings for volume from low quality to high. 
• Closing and reopening the app after the static
• Using the Task Manager to shut down any background operations after closing the app
• Uninstalled and reinstalled the app, hoping there was an update.

This has not stopped the issue. I have provided screen captures of my current settings after the reinstall. However, because of their size, I cannot upload videos of the behavior.