error-dialog.generic.header

[linave]

Hi y´all! The other subject about this matter didn´t help, because I have no App, but only webplayer and there is nothing I can click or search for, only a black background and the sign about "error-dialog.generic.header" with its green button "fatal-error.button-label" which does nothing.

I´m from Spain with the free version of Spotify/Webplayer only, no desktop app/pc with windows 7/ Webbrowser Google Chrome.

This happened suddenly yesterday, so far I haven´t had any problem with my free  Spotify acount. Nevertheless I can open my account on a private window, but it´s apart and strange and I would like to use my normal view of before.

Any sugestions? Thanks for your help and kind regards

[kaworu_bloodpaw]

Hi @linave

To fix this problem, I would recommend clearing your browser's cache and cookies. I will provide instructions for Chrome, but most browsers follow a very similar process.

1. Make sure you're on the newest version of Chrome. Click on the hamburger menu and go to Help > About Chrome, or click on this link.

Chrome will auto-update if there is one available.

2. Clear your browser's cache and cookies. On the sidebar, on the same update page, click on Privacy and security, and Clear browsing data, or click this link.

Click on the advanced tab, and select Cookies, Cache, and Hosted app data with the time range set to all time.

3. Restart Chrome by clicking on the hamburger menu and clicking Exit.

Now, reopen the web player! 🙂

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If you need anything else, please reply and ask, or shoot me a Private Message! Feel free to follow my Spotify or Community profiles!  Disclaimer: I am not affiliated with Spotify.